Privy ‑ Pop Ups, Email, & SMS
Privy ‑ Pop Ups, Email, & SMS for Shopify Stores
Rating
4.6
feedback
24,917
chart
#48
All reviews
Rating Breakdown
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Sept. 24, 2020
If you care about site speed and privacy, don't go with Privy. You do not have the option to selectively disable features. It's all or nothing. It will call unnecessary requests across the entire site. A good example is it will globally enable ShareThis across the entire site. Next, their customer service is terrible. There's a lack of being empathic and understanding. They are quick to making assumptions rather than asking additional questions to understand to the situation. It's a terrible experience overall.
Sept. 10, 2020
Privy has been charging me an erroneous $50 usage fee on TOP of the $20 fee for the past 6 months. Extremely dissatisfied....
Sept. 9, 2020
Just downloaded this last night and it is fairly simple to use however I keep sending myself a test email with a sign up code and each time after a few seconds a message pops up saying "This message no longer exists" and disappears from my Inbox. If this happened to my customers I would be furious and they would lose confidence in my brand. It would do the opposite to what it is supposed to achieve. I do not recommend and certainly would not pay to upgrade. For some reason, I am even having difficulty leaving this feedback. the same window keeps popping up. Why is that?
Sept. 4, 2020
It is clunky and never seems to work, emails are never sent, and customer service is lacking. I am going to look for another option.
Aug. 19, 2020
Privy is stealing the customer and order data and sending it to marketers website. Here is the proof ( note, we DO NOT have a big commerce website): I found some major issues in the console partial page load. https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fbrooklyn-equipment.com%2Fproducts%2Fclorox%25C2%25AE-disinfecting-wipes-6-canisters-of-75-wipes-free-shipping&tab=desktop&hl=en The App Privy has a larger Payload than Facebook and has been throwing all kinds of render blocking issues in the search console. I did some digging and Basically they are stealing every data point and customer information detail, info about your store, orders and who knows what else and sending it out to several APIs. This is bad news and has been slowing down the site for some time. Screen Shot 2020-08-19 at 4.43.21 AM.png Here is their full execution https://shopify.privy.com/widget.js?shop=ppe-marketplace.myshopify.com They are sending sensitive info like this on every user page load or add to cart: https://brooklyn-equipment.com/cart.js?Dyo8o6fYTacbWPfPY=1 Turns out they are sending your data to be remarketed, they could even be sending emails right after people visit, idk. 1. dp1.33across.com 2. loadus.exelator.com & loadm.exelator.com & load77.exelator.com 3. cm.g.doubleclick.net 4. ps.eyeota.net 5. secure.adnxs.com 6. l.sharethis.com Here are screen shots images showing the API connection tracking: https://www.dropbox.com/sh/uih401fn8vlbukh/AABLSQGU4II3aJ64MW8q9W3ja?dl=0 DO NOT USE THIS APP ------- After the developer answer we did more research and we found 3rd party confirmations that we are not imagining things. Here is more stuff to read: https://www.comparitech.com/blog/vpn-privacy/simple-share-buttons-sharethis-privacy-update/ ----- read other reviews too, we are not the only ones with this concern
Hi - yikes. Hate to see an experience like this. We took a look at the files you shared with our developers, just to triple check. Just to be 100% clear, Privy does not steal customer or order data, or use that for any purpose other than providing the functionality of our service, directed by you the merchant while building campaigns using Privy's marketing software. The bigcommerce code you shared only runs on bigcommerce stores. It's only purpose is to support certain features within Privy like targeting and abandoned carts. No data is shared to bigcommerce. Also, we don't load or redirect to any of the links you posted. The only service we incorporate of the ones you listed is share this. sharethis simply powers the sharing tools you can add to your privy popup and landing pages, that help your visitors easily share your store's website to their networks. And the screenshots you share in the link don't really articulate your concern. We take privacy seriously. We'd be happy to take a deeper look if you reach out directly through live chat support or by emailing [email protected] directly. We'd love to help drive confidence and point you in the right direction on this.
Aug. 13, 2020
Cannot get my pop up to work and am convinced that during the free trial nothing works to force you to upgrade
Aug. 10, 2020
Way too difficult to use. App takes you out of the Shopify interface and forces you to use their UI. Poorly designed and convoluted.
Aug. 4, 2020
This app will slow down your website, even after removing it, it leaves behind so much code, worst app support ever
July 13, 2020
I used this app for 3 months. Integration fails and Privy script breaks my store. Abandoned carts stopped working. The customer support is terrible - they are not helpful at all. After wasting 3 months, I'm moving to another app.
July 9, 2020
I used this app for almost two years, so I definitely gave it my best shot. Unfortunately this app gave me nothing but a headache for the past two years. The customer service wasn’t helpful at all, now when I have finally unsubscribed from this app, now customer service wants to talk to me.... absolutely ridiculous. Side note: the customization is terrible and the abandoned carts don’t work. Tried getting help with that for a year. Save your money and a headache. Wish I did.
July 8, 2020
It's now been six weeks since I first contacted Privy support with an issue with their app: the integration with the email platform I use (MailerLite) doesn't work, meaning email addresses are not synced across when someone subscribes via a pop-up. This is pretty basic functionality for a pop-up app, but fixing it doesn't seem to be a priority.
July 1, 2020
Don't use this app. The email templates are the worst I've seen and I can't even save a simple "shop now" button (it saves as "L"). I really don't have time to mess around with these types of things! 3 hours already wasted. AVOID.
June 28, 2020
Did love this app until they changed their pricing to page views. I'm a small retailer of food in Scotland, they tried to tell me I'm receiving more page views than the entire population of my local city, I doubt that. Upon further research I discovered I'm getting thousands of hits from a county named Boardman, United States on a Linux machine. So this spam attack, if using Privy, costs me money using their page view/session approach even though this spam attack had a 100% bounce rate. Please amend this Privy, you can't penalise people for receiving spam attacks, or is it you doing it yourselves increasing the spend of your customers????
June 24, 2020
If your store is new, skip this app! They will inform you after terminating your campaign due to low traffic.
June 23, 2020
Chose any alternative email marketing app. Pricing is good but app itself is useless and requires the user to do the majority of work vs alternatives. Rather cheap vs good pricing.
June 10, 2020
This app crash minutes after paying and I tried calling several times with NO LUCK!! I requested a refund and was told to send and email and someone would get back to me!! I got no help from them at all
June 9, 2020
I used this app and the emails did not send out. It didn't work for me and I uninstalled the app and they still charged my card.
June 8, 2020
I felt like I got SCAMMED. They trap you into thinking it's free and make you put in your credit card details. They withdrew money from my account for a subscription I didn't sign up for. And they said they won't issue a refund because by putting my credit card details in, I have purchased my subscription, I have definitely fallen into their trap. I deleted the app after 2 days. RUBBISH.
June 2, 2020
Not happy that by DELETING the App from Shopify is NOT enough to get rid of your App !!! I was shocked to receive another email that I have to do another step to remove the subscription entirely ! Negative experience, bad trick to even try to secretly charge after free trial. I should NOT see any charges on my card (as I clearly deleted way before expiry of the trial). I dislike how I will now have to take the trouble to check my card transactions, such a waste of time. Wished I never downloaded the app!
May 10, 2020
I've been using Privy to capture customer emails for 12 months. About a month ago, Privy simply turned off the function to collect my customer data and gave me no warning either prior or even afterwards that it had done so. I investigated the 'lost data' myself (because I noticed a sudden drop in sign-ups) and was given the run around by Privy for 2 weeks before they finally admitted pausing my Privy campaign because I've now hit some sort of milestone not included in my current plan. No warning was given to me prior (to allow me the opportunity to upgrade and continue the campaign) and they didn't even tell me afterwards - instead they made other excuses for 2 weeks before finally admitting the truth. I've lost valuable customer data as a result. Privy is simply not worth the risk to your business.