Privy ‑ Email, SMS & Pop Ups

Nov. 11, 2019

11/11/19 Updated: Cancelled today...they still have not fixed the de-duplication issue. Began using Klaviyo...way more full featured and cheaper too! Bye, Privy! ***** 10/10/19 Reply to Developer Comment: I would have left this alone but it is not cool to publicly tell a complete lie and say you don't have to MANUALLY de-duplicate your list...you absolutely do. As of today (Oct. 10 2019) this is what your Support team (Andy) had to say about the fact that your system doesn't automatically deduplicate emails that have different casing ([email protected] vs. [email protected])... "I checked internally and we are actively working on this now. The only update I can provide is: We're in a difficult situation where we need to determine how to make this change for all existing contacts across all business accounts. if there are duplicates how to fix them. - What if one of them is unsubscribed and the other is mailable? - How will this handle GDPR compliance in the context of duplicate customers for different businesses, or archived businesses? - Do we default to unsubscribing these? There's a lot of complications that play into this issue, im happy to provide you with an update when this have some movement on it" But don't take my word for it...before you use this product test if it allows emails with different casing to be created. You will see that Privy is not ready for prime time when it comes to email marketing. **** Original Review: It's really too bad that I can't give the a higher rating as I'd love to. I really like the app and the customer service and easy integration. BUT...they have one giant Achilles Heel. Their system allows for the same email address with different title cases to create duplicate records (e.g., [email protected] and [email protected] will create SEPARATE contacts) so you end up sending multiples to people all the time. You have to deduplicate your lists MANUALLY! The worst part is that they have known about this issue for months and have still not fixed it. De-duplication is the most fundamental feature of any email marketing program...it's staggering to me that they have let this go on for so long with no fix and have not even communicated the issue to their customers. Ask them about it before you sign up!

Sept. 5, 2019

Terrible at creating emails. Doesn't send to all contacts. Support is very slow. NOT an alternative to Mailchimp. Really only good to get newsletter signups not to mail anything to anyone. Also, they don't want to let me submit this bad review which may be why they have a 4.7 star rating.

Aug. 31, 2019

too early to give a review on this app. very premature and inappropriate to do so. literally have nothing to say about it

Aug. 9, 2019

it would be nice if the review didnt pop up every time. leaving this review with 2 days using it because i got tired of the pop up. learned a lesson already, pop ups can be annoying as hell when you first open a page. 1 star

July 25, 2019

This product is complete garbage especially when one takes price into consideration. I mainly was looking for a product to send out newsletters and privy is near useless if that is what you are looking for. You can't manually add emails to your email list. You can't separate your clients into separate mailing lists, there is no way of resizing or adjusting images in your emails. Add to that I've currently been waiting 2 1/2 hours for my last marketing email to send and that customer service didn't seem too bothered by that and you have a pretty nice idea of what using privy is like. I can't believe they are attempting to charge for a product which is not yet fully developed.

July 17, 2019

They charge by page view, so if you have a large office like ours and each employee visiting our site multiple times a day that adds up fast. If each of our employees visit our site twice a day (which is low) 25% of the monthly pageviews we're paying for would be our own employees. It would be a simple fix to exclude an IP address from pageviews.

July 12, 2019

The new pricing of this App is ridiculous considering I don't use it for email campaigns. Going from a FREE app to being $70 a month based on PAGE VIEWS alone?! Ridiculous. Uninstalling and finding a different App. Now they'll get new customers who will pay the outlandish fees because of the high ratings from customers who used the App when it was free. Really poor, extortionist practices. I am so unimpressed. I was willing to go to a paid plan, thinking it would be 5, maybe 10 dollars a month. Nope. Absolutely not worth the 70-200% markup they're now charging customers.

July 10, 2019

All I can say is: check the new price plan. It´s it just ridiculous how much money they want!!! How can you charge on monthly page views????

July 9, 2019

I have been using this app for over a year with just the basic features and only 1 campaign. Because my overall website has a lot of page views they want to bill me $140 a month.

July 9, 2019

The product appeared to work well but we found the company's 'service' (incessant emails) to be so annoying that we shelved the overall project in favor of other ones. Our phone meeting was bizarre. The final straw was the 'new pricing plan' which effectively killed our preliminary work- but the reality was no one in our company wanted to work with Privy. So if you are looking for an exit pop up it works- but if you are looking to be left alone to run your business go elsewhere. This isn't rocket science.

July 8, 2019

Loved this app, then Privy decided to take it from being free, to being $140 a month. No joke. Beginning July 9th, 2019, they now have it set up so that as long as you get fewer than 5,000 page views a month, it's free. But at my monthly page views (around 55,000) they want me to pay $140 a month. $140. A. Month. That's more than I pay for my website! Don't get me wrong, I would gladly pay for the app, as I definitely think it added value. I'd pay $20-$40 a month, which is more than I pay for any other app for my website. But $140 a month?? Get real Privy.

July 7, 2019

Shady business practices, taking advantage of site data they have been given access to to try and force a payment scheme on my site. Will never use again, and I encourage any shop owner who wants to do business with trusted partners to go find another app to integrate into their site.

July 5, 2019

This app was great as a free app. Suddenly charging based on website views rather than a subscriber list means my costs have gone up 140%. Other companies charge less than half of this.

July 2, 2019

It never worked i wasnt able to get the popups to work, i tried changing the settings but its doesnt help

July 1, 2019

Very disappointed, your plan is easy to misunderstand, I pay $24 but can't send Abandoned email, I have to pay separately, and the reply is not timely.

June 25, 2019

Used to be wonderful. Now they've gotten disgustingly greedy!!!! Went from a free app for simple email pop-ups, with reasonable prices for upgrades, to now a literally useless app for anyone with any remote amount of traffic to their website. Went from free to $70 a month just for a single damn pop-up! Outrageous. Cancelled and moving on to another FREE app for a simple damn email pop up. Reevaluate your decisions. You would have got more money out of me by offering small reasonable add-ons, than gouging all your highest traffic customers forcing them to move to other reasonable and often FREE apps that do the same thing!

May 10, 2022

Read this, Privy decided to download additional customer contacts in March 2022 which caused our pricing to triple. If this also happened to you reach out to support for them to correct your lists. This was a very bad decision privy made.

June 13, 2019

not so great so far, a lot of bugs, the plans are not clear, and I'm still looking for a way to have some futures. We will give it some more time but if it will keep on the same way we will have to look for an alternative ... even this pop us is buggy

June 6, 2019

This app is not my favorite. It isn't easy to understand or to manipulate within the designs. It is kind of confusing why you can't move the verbiage to any part of the photo within the designs. It just isn't working for me!

June 4, 2019

I've been trying to get something resolved so I can start using abandon cart. to have to wait up to 36 hours to get assistant doesn't make sense. I have a company and my turn around time is 24 hours responding within hours. very disappointed in the turn around time.