Privy ‑ Pop Ups, Email, & SMS

April 27, 2020

worst service !!!! over price app !!!! I used this app for pop up campaings that did well but the service is worst I am not getting any help from privy team.

April 27, 2020

This app is incredibly overpriced, and their pricing practices are deceptive. They count each page view towards your pricing limit - if you run an e-commerce store like mine one user session can rack up 50-100 page views. So even though that user sees the popup only once, you get charged as if they saw it 50-100 times! The app is easy to use and install, but you will find yourself quickly paying hundreds of dollars a month for it. It was a huge waste of my time.

April 18, 2020

Hi Guys, if you are looking for a serious emailing app to work with, this is not what you are looking for. Customer service cant answer emails in 2 days, keep getting auto-replies and copy-paste answers over a week. It is like your are talking to an automated answering system. Probably you are! Dont make 18K positive reviews fool you, probably they are fake. I hope i can get my money back :(

April 4, 2020

mal !! se cae la pagina todo el tiempo, no me deja enviar ningún tipo de campañas, pago el plan y me dice que no lo he actualizado, hasta el momento mala experiencia

March 31, 2020

It has hidden costs, which I find unacceptable as lack of transparency and it does not seem to load the necessary data from shopify

Nov. 28, 2020

Seems pretty good for now. Will have to see if it benefits my store once I've collected more emails. The email feature appears to be $10, but then they charge more each time you have more page views, which I think is a bit disappointing. Update: Re-activated this to my store, and they were expecting me to pay $250 per month!!..PER MONTH! A small business like mine and this is what they charge. Way too expensive.

March 30, 2020

I used exit email capture in a few weeks and then it just crashed and got messy on my site. I wrote to them and send the screenshot to them. But i got not any support at all. Instead some seller tried to sell a subscription on me. I will never pay for something that does not work.

March 25, 2020

This app used to be fantastic. We told everyone about it. Shared it with all our merchants we knew. And the support staff were incredible. They changed their model. And became another one of those apps - that care more about enterprise customers - and less about mom and pop stores struggling.

March 22, 2020

not free, just cheating not free, just cheating not free, just cheating not free, just cheating not free, just cheating

March 4, 2020

APP does not work. Won't verify my domain and the instructions it gives you to do it is outdated. Theres no "Manage domains" for Shopify. Would recommend OCU for sure!

March 3, 2020

I haven't even used it yet. So the fact that it's asking me for a review tells me it's probably junk.

Feb. 26, 2020

TL;DR -- this app is awful compared to JustUno or OptiMonk. But much worse, they are incredibly unethical in their business practices. I would hope that Shopify would police this sort of BLATANT unethical activity on apps in their store... BEWARE! I started a trial of this software ~18 months ago. I deleted the app before the trial was over. I have come to find out that, depsite deleting the app AND submitting a ticket to their support, they CONTINUE to charge me $79/month every month. As support will do nothing, unfortunately I have to go the route of a credit-card chargeback. Very unethical, Privy... BEWARE -- THIS APP IS BILLED OUTSIDE OF THE APP STORE ECOSYSTEM, AND THEY WILL CONTINUE TO CHARGE YOU LONG AFTER YOU HAVE DELETED THE APP. (also, they will charge you at a rate higher than any plan they have listed...) When I informed support, they could indeed see that 1) I had uninstalled during trial (18 months ago), 2) I was on a trial of a $20/month plan 3) They have been charging me $79 month every month, and continue to do so after this has been brought up to support. This is clearly unethical and illegal. Fortunately I have recourse through my credit card, but it is sad that a company of Privy's size would resort to such blatantly unethical behavior. I could have chalked it up to an honest mistake, but no...they continue to charge me even after I have pointed it out. (I literally don't even have a login....I deleted the trial during the trial phase....) No joke -- they tell me the only way to cancel is to login. They CONTINUE to charge me. I do not have a login (never have... I went through the app store to login back when I was trialing them in 2018....) I do hope Privy decides to do the right thing before I have to go through the credit card. I hate to say such nasty things about a business, but this behavior is simply unethical. Truly, I hope you recognize your error and rectify it immediately...while it is sad that it will have taken a review to finally get any action, it is better than nothing....

Feb. 24, 2020

ITS OKAY BUT I DONT REALLY LIKE HOW IT OPERATES . ITS KINDA SLOW AND THE FREE TRAIL IS OKAY BUT I NEED SOMETHING MORE EASY TO MANAGE

Feb. 21, 2020

No customer support. Other app developers provide guidance with specific coding questions related to an install. Privy simply provides a form letter and apologizes it doesn't work for everyone. And that's after charging for the month.

Feb. 20, 2020

Don't know much about the app beside you have to pay for a plan before you can use the service once you're card is on file you then can use the emailing service

Feb. 18, 2020

Too early to know but there service isn't great because they still haven't got back to me.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Feb. 12, 2020

The sign up "pop up" doesnt actually allow anyone to sign up? Where is the bar to enter an email address? useless

Feb. 10, 2020

It was fabulous during the FREE trial. Everything worked. Then everything stop working. I'm not even close to the end of FREE trial. Then I get an alert that I need to go to the paid program because I'm at over 2500 views? Not sure where they get this data from. I started this online boutique on Jan 22 and as of today I only have 255 page views? I wish I was in the 2000 views. Seems very shady to me! When my campaigns stopped working I ran the A/P test and now it seems how to push my views only on there end to the 2500 but everywhere else it states different? Google Analytics, Shopify Analytics. So privy not happy with the force of making people pay for a service that is not even working properly for the past few days. My RANK is a 0

Feb. 4, 2020

Dealing with these guys has been nothing but a nightmare. What a waste of our time and money! It's been two weeks that we signed up, but all we are getting is the runaround from them. I wish we tried them before paying. I guess the money is gone!!!

Feb. 4, 2020

Their product is good, I have no problems with it. The thing I don't like is the retention tactics they use to keep you subscribed to their services. It takes a click to set up a plan to use Privy, but you have to reach out via email for them to cancel your account. I reached out last month to cancel my plan or look for a way to reduce the bill amount but I never got a response. Now I only want a single option, which is to cancel it altogether. At least have a phone number to call or a self service section. Live chat says they can't process cancellations which only make things less convenient. Make sure you have a ladder ready to climb out before you jump into this hole.