Privy ‑ Email, SMS & Pop Ups

Doesn't work. The features they make you pay for are buggy and work unreliably. The free version ropes you in, and then the actual useful features you have to pay for and then when you do they don't work. We tested it and tried it every different way we could think of, their support was useless and unhelpful and they still continue to refund us for this faulty purchase.

I wish there were more free functions. very hard to do anything .might uninstall it soon as nothing much happens

I've been using Privy over a year and until recently had no complaints. I was using a pop up campaign for my Black Friday/Cyber sales, and encountered a MASSIVE internal issue with privy. Basically, I tried to integrate my Black friday discount code into the pop up, however Privy recreated the discount over again which caused my discount code on shopify to become invalid. This resulted in nearly 2 hours where the Black friday discount code was completely UNUSABLE. This problem likely cost me thousands of dollars. I reached out to support and they game me generic replies to do things I already tried. Shopify support was able to solve the problem. I'll continue to use Privy, but honestly guys....you cost me a lot of money so this review was necessary.

Lots of bugs, codes not being revealed, emails nit being sent, etc. very little explanation of how things work, freezes often. Continues to ask for review with annoying pop up, even though I have repeatedly submitted it. It’s even worse the next day still sending pop ups to review them. Nothing is working. Customers are not getting codes

hard to navigate and figure out. sorry.hard to navigate and figure out. sorry.hard to navigate and figure out. sorry.hard to navigate and figure out. sorry.

The pop-up is pretty good however I would advise people to stay away from this company due to their absolutely shocking customer service and the risk of losing money as I have I had been using Privy for a while and then one day the checkout cart on my site completely stopped working and I receiving a number of emails from potential customers saying they couldn't place an order. After speaking to my theme developer, he managed to pin point the problem was the Privy javascript was causing the error So I uninstalled privy....to no effect. There was still Privy javascript preventing the cart from working I then tried reinstalling my theme completely fresh.....still Privy javascript preventing the cart from working I then contacted Privy, desperate for them to help fix the problem so my customers could start placing orders. 2 DAYS LATER, all of this time my site has been dead, they got back to me to say they have found the problem I have described and they will raise it with their engineers to fix I kept emailing them for some sort of time frame or some help on at least a temporary fix in the meantime but they didn't respond Another 2 days later, 96 HOURS AFTER THE PROBLEM WAS FIRST FOUND, and still no sales to my store, Privy got back to me to say that "they don't debug javascript conflicts" and I would have to find help elsewhere So they took 4 days to tell me that, yes they had in fact completely messed up my store but no they weren't going to do anything about it. I have never known such terrible customer service

There are lots bugs with this App. I was charged twice for the same month and never responded for complaint

Not really happy with how quick they put a campaign on the site without really saying they would do that.

For the free version we would like more option for explore the application

your app ask's questions without explanation.

Worst...Be Transparent...Bad Experience... After downloading the app and taking all important data from my store, then reflecting the price why? Why not in front when downloading the app to the store.

i had to review this app and i have not used all the features yet

STAY AWAY FROM THIS APP. IF YOU HAVE IT INSTALLED, FIND AN ALTERNATIVE. Privy intentionally sends scrambled email addresses to SaaS solutions (such as competing apps that collect emails) in order to prevent competing brands from working alongside their solution, i.e. Capturing customer emails from their email pop-ups to increase identification rates.

Pop ups are good. Emailing tool often does not work, and it is difficult to get support from Privy. In particular, the tool is not importing csv emailing lists.

Not conform with the GDPR which is coming on 25th of May (EU-Privacy).

I can't review the product yet. This is just part of the installation.

I can't get this app to work. I've contacted support with no response.

5-Stars when it was free. Now, as others have indicated, it's REALLY expensive per month based on our page views. We're off to find another more reasonable option.

I havn't even used this yet and your forcing me to leave a review. recommend asking for a review after I got to use your product...

I am changing my review of this app. I thought it will be easy to migrate my contacts so I can start sending newsletter emails. But after 5 days, mailable contacts are still not done. The company does not have chat to speak with customer service reps and the replies are quite slow. Its being quite disappointing. I will be uninstalling the app and look for other company that will be easier to work with.