Privy ‑ Email, SMS & Pop Ups
Privy ‑ Pop Ups, Email, & SMS for Shopify Stores
Rating
4.5
feedback
4,277
chart
#2,609
All reviews
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April 25, 2019
Clunky plugin that is very difficult to use. Takes forever to contact support just to be brushed off.
Thanks for the feedback. This is definitely not the experience we want our customers to have, and we sincerely apologize. We appreciate your patience and understanding - someone from our support team will be reaching out ASAP.
April 17, 2019
It’s cool. It’s fine. I’ll keep working with it. The paid version is kind of high.....................helo..nono. The review pop up
April 11, 2019
NOT A MAILCHIMP REPLACEMENT. Price for email service more expensive than mailchimp. Complicated integrations with no phone support available. Email reply from support 2 days after submission. Of course you can talk with sales at nauseam. Attempted to cancel within the first hours of signing up and was told no refund possible. Make sure to do your homework before aligning your business email needs with Privy.
April 8, 2019
The app started out ok but now it will not allow me to do any editing. Design has zero function. Have to wait 24-48hrs for customer service but I am working right now.
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at [email protected] and the team will give you a hand when they are back online if you haven't already connected with them.
March 25, 2019
After using this app for under a year, they announced they would not longer support shopify! Why in the world would they do that when so many people use the app!
Hi there. I just saw your review and can assure you that nothing has changed or will change about our strong integration with Shopify. You may have seen our emails about Mailchimp and Shopify's integration going away, but Privy's integrations with both remain 100% intact. If you have any questions, please give us a shout at [email protected] and we apologize for any confusion!
Feb. 22, 2019
i need some help and no one to talk to ?! can anyone contact me regarding this ? I would love to try this out but hello?
Feb. 13, 2019
I just started using this app, I cannot give a review at this time. When i have used it for a while then you may get a review, Unfair to ask for one before I could had a chance to use it.
Jan. 29, 2019
Design is good but my shopify customers would have terrible user experience if we choose the free plan. Tried signup campaign. The gray privacy label out of window and the fixed 10% OFF window are ruining user's shopping experience. I wish there were pics upload function here so every1 can see them. You can do better, privy.
Jan. 12, 2019
Doesn't work. The features they make you pay for are buggy and work unreliably. The free version ropes you in, and then the actual useful features you have to pay for and then when you do they don't work. We tested it and tried it every different way we could think of, their support was useless and unhelpful and they still continue to refund us for this faulty purchase.
Jan. 2, 2019
I wish there were more free functions. very hard to do anything .might uninstall it soon as nothing much happens
Nov. 27, 2018
I've been using Privy over a year and until recently had no complaints. I was using a pop up campaign for my Black Friday/Cyber sales, and encountered a MASSIVE internal issue with privy. Basically, I tried to integrate my Black friday discount code into the pop up, however Privy recreated the discount over again which caused my discount code on shopify to become invalid. This resulted in nearly 2 hours where the Black friday discount code was completely UNUSABLE. This problem likely cost me thousands of dollars. I reached out to support and they game me generic replies to do things I already tried. Shopify support was able to solve the problem. I'll continue to use Privy, but honestly guys....you cost me a lot of money so this review was necessary.
Nov. 26, 2018
Lots of bugs, codes not being revealed, emails nit being sent, etc. very little explanation of how things work, freezes often. Continues to ask for review with annoying pop up, even though I have repeatedly submitted it. It’s even worse the next day still sending pop ups to review them. Nothing is working. Customers are not getting codes
Nov. 3, 2018
hard to navigate and figure out. sorry.hard to navigate and figure out. sorry.hard to navigate and figure out. sorry.hard to navigate and figure out. sorry.
Oct. 18, 2018
The pop-up is pretty good however I would advise people to stay away from this company due to their absolutely shocking customer service and the risk of losing money as I have I had been using Privy for a while and then one day the checkout cart on my site completely stopped working and I receiving a number of emails from potential customers saying they couldn't place an order. After speaking to my theme developer, he managed to pin point the problem was the Privy javascript was causing the error So I uninstalled privy....to no effect. There was still Privy javascript preventing the cart from working I then tried reinstalling my theme completely fresh.....still Privy javascript preventing the cart from working I then contacted Privy, desperate for them to help fix the problem so my customers could start placing orders. 2 DAYS LATER, all of this time my site has been dead, they got back to me to say they have found the problem I have described and they will raise it with their engineers to fix I kept emailing them for some sort of time frame or some help on at least a temporary fix in the meantime but they didn't respond Another 2 days later, 96 HOURS AFTER THE PROBLEM WAS FIRST FOUND, and still no sales to my store, Privy got back to me to say that "they don't debug javascript conflicts" and I would have to find help elsewhere So they took 4 days to tell me that, yes they had in fact completely messed up my store but no they weren't going to do anything about it. I have never known such terrible customer service
Sept. 14, 2018
There are lots bugs with this App. I was charged twice for the same month and never responded for complaint
Oct. 2, 2018
stop asking us to review your app okay - one stars, don't beat us on top of the head about reviewing your app one star! stop asking us to review your app. zero documentation, zero help, zero instructions, zero useful info, you'll be on your own to figure this app out, the videos they do send out are 3rd grade level garbage, ue / ui is poor they never have navigated their own app to use it, zero user input stop asking us to review your one star app
Aug. 31, 2018
Not really happy with how quick they put a campaign on the site without really saying they would do that.
July 3, 2018
Worst...Be Transparent...Bad Experience... After downloading the app and taking all important data from my store, then reflecting the price why? Why not in front when downloading the app to the store.