Privy ‑ Pop Ups, Email, & SMS
Privy ‑ Pop Ups, Email, & SMS for Shopify Stores
Rating
4.6
feedback
24,904
chart
#73
All reviews
Rating Breakdown
Review RSS Feed
May 9, 2019
Pestered me 4 times in 1 minute for a review after logging in for the first time. Nightmare already. What more do you need from me?
Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at [email protected], check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training
May 6, 2019
I've only played around w/ app, not using it yet! Trying to still figure out if this app is right for my business. I would like to see more examples of the email and ads (formats) used to retarget my customers.
Great to hear, thanks! If you want to get a demo of the paid features, you can give us a shout at [email protected] and one of our reps will be happy to show you what else we can do.
May 18, 2019
They add this request before you even have a chance to register fully or use the app. I have no experience to review yet. It also keeps popping up for me to edit my review. Very frustrated.
Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at [email protected], check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training
May 4, 2019
I do not like being asked to review something before I have had 5 minutes to look at it. I disliked the pop-up being so often. So far the software is not as intuitive or helpful with set up as I'd like but I think it will work for my needs. Now I am told I have to write 100 characters, haven't I already done that?
Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at [email protected], check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training
May 1, 2019
just installed and they are already asking for a review before even being able to use it. i will update the review once i have tried more. so far it's confusing
Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at [email protected], check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training
April 28, 2019
it keeps asking me to leave a review after downloading the app for 5 minutes. I don't know what the app does yet. I can't even find the designs page! So I'm only leaving this review because I want it to stop asking me every 10 seconds to leave a review.
Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at [email protected], check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training
April 25, 2019
Great for initial setting up of pop-ups on page and adding customers to email list, very difficult to arrange newsletter emails, for me it would not send any to any contacts, not even test emails to myself.
Sorry to hear you’re having trouble with our newsletters. If you send an email to [email protected] they’ll be able to help you as soon as they are back online in the morning.
April 17, 2019
I was glad to get this app for free, but it is not user-friendly... for me that is. I could really use some help! It's just all over the place. I am not sure if I had completed the step, to move forward. It could be a little more easier to navigate.
Thanks for the review and sorry you’re finding the UI challenging. Feel free to reach out to us for help at [email protected], check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training
April 22, 2019
CAN'T RATE THIS JUST YET. .
Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at [email protected], check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training
April 11, 2019
The youtube video on setting up is not applicable with the trial membership, also it's not current and still lists Mail Chimp instead of other companies. Since I am beginning this process on my own I would have liked better instruction.
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at [email protected] and the team will give you a hand.
April 8, 2019
very poor customer service. Exit pop-up works ok, but to sort out paid services and get customer support almost impossible!
Thanks for the feedback and sorry about the issues you are experiencing. Hope we can turn that around quickly.
April 7, 2019
Our monthly traffic forced us into the "growth" plan, despite not requiring those features. Growth plan, unlike other plans, is not monthly - you must sign a contract. We're so spoiled with excellent customer service from folks at apps like Shoelace, that the customer service at Privy left something to be desired. We tried, pretty hard, to give Privy our business, but barriers and a lack of transparency, forced our hands and we went with Klaviyo.
Thanks for your review and for the feedback on your experience with sales. You should not have been told that you have to sign a contract to get access to all of our features. We recommend it to get fully on-boarded with our CS team but it should not be a requirement.
April 6, 2019
I battled to set it up. I contacted support a good few times. I persevered because maybe it was me being a dork...and I am now holding my breathe that I did it right.
Thanks for your review. I just looked at your account and it looks like you have a few Privy accounts set up for this store which might be causing some confusion. I'd recommend sending an email to [email protected] and they can reach out with help when they get back online.
April 5, 2019
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Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at [email protected] and the team will give you a hand when they are back online.
April 3, 2019
I used this app to collect email subscribers; but the pop-up is not consistent. It shows up when it wants to, not when I have it programmed to. It stopped popping up all together yet my dashboard states it is still active and I haven't stopped the campaign. Not happy
Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to the support team and they should be in touch.
April 3, 2019
I really had high hopes for this app but after the 6th time of having to customise pop ups i give up! I saved it each time & the pop up's change back to how they was very frustrating i will now look else where.
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at [email protected] and the team will give you a hand when they are back online.
March 28, 2019
The Automate plan is described as "Designed for SMBs investing in list growth, email marketing & reducing cart abandonment" and this is REALLY misleading as cart abandonment features are only available on the commerce plan.
Thanks for the feedback and I'm sorry you didn't see what you were looking for. The Automate plan includes the ability to send automated cart abandonment emails and you can use exit intent to save people before they leave. I believe the feature on the Commerce plan i am guessing you are referring to is cart value targeting which I just added this to your account.
Nov. 5, 2019
not sure what happened. timed out. so I don't know if it is good or not. I was trying to make a campaign tried to give one star but wouldn't let me
Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to the support team and they should be in touch. You can also reach out directly at [email protected] if it doesnt get resolved.
March 13, 2019
I wanted a spin wheel and ended up messing up my website trying todo so, also doesn't provide a lot of options for free use. I'm a new business and don't really find the need to spend $25+ a month on this application...maybe in the future. For now i'll just stick with mailchimp that has more options available for free use and easier to navigate.
Sorry that the wheel ended up causing problems for you! If you want someone to look closer at it, give us a shout at [email protected]
March 9, 2019
Heard about this app. Decided to add it to my store and try it out. Easy to set up. I am still reviewing this app for a true review but needed the pop-up to go away hence this partial. So far, okay.
Thanks for the review! As you get started, feel free to reach out to us for help at [email protected] or check out our help docs at https://help.privy.com