All reviews

Rating Breakdown

  • 5
    75% (3,115 ratings)
  • 4
    15% (606 ratings)
  • 3
    5% (190 ratings)
  • 2
    2% (87 ratings)
  • 1
    4% (176 ratings)

Reviews with Text

  • 100% (4,170)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 15, 2023

I like Privy because I'm not very tech savy nor do I have a business or marketing background. Privy has helped me market and brand my business. My meetings with Privy support are great - they've been very informative and helpful. I would recommend Privy especially for a small business that would like to put a lot of their email marketing on auto-pilot.

Using app

About 1 month

Total reviews

8

Average rating

4.5

5 / 5 Share

Jan. 9, 2024

I started using Privy a few years ago and it has been key to growing my business. More recently, I began having monthly one-to-one strategy meetings with Sam (Privy Customer Success Manager) which has improved the performance amazingly! THANK YOU PRIVY + SAM!!

Using app

Over 2 years

Total reviews

4

Average rating

4.8

5 / 5 Share

Aug. 11, 2023

Privy is a good app to use for any business and they have a great supporting team that replies very quick. Thank you guys!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 7, 2023

I've been using Privy for years and can't recommend it enough. Their support team is fantastic-knowledgeable and quick to respond.

Using app

Over 3 years

Total reviews

9

Average rating

5.0

5 / 5 Share

July 28, 2023

Response from the live chat was amazing, informative. The associate Karol went the extra mile to make sure to provide me extra instructions, and the issue was resolved promptly.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 26, 2023

We've been with Privy for over four years and came over from mailchimp. We have worked with our Privy specialist teaching and helping with all aspects from campaigns, automation and pop ups and new trends. It has been the best personalize service and Privy accounts for over 25% of sales consistantly. We honestly couldn't have scaled without the professional care they have had for our small business.

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 24, 2023

We've been using Privy for a couple of years now and it has been great! Their customer service is excellent and they offer some incredible features that help our business hone in on our desired target audiences. For example, we're able to utilize different contact lists to help us identify which customers might need a little extra push to visit our e-shop and eventually purchase our products. I definitely recommend using Privy!

Using app

Almost 4 years

Total reviews

4

Average rating

5.0

5 / 5 Share

July 19, 2023

I used Privy for over 3 years Privy, and I must say it has been a great experience. Privy has exceeded my expectations in every way. Privy has become an essential tool in my business. The user-friendly interface of Privy deserves praise. Navigating through the app is a breeze, thanks to its well-designed layout and intuitive controls. Everything is just a few clicks away. Privy's attention to detail in terms of user experience truly makes it a pleasure to use. Furthermore, the cross-platform compatibility of Privy is a major advantage. I can seamlessly access the app from my smartphone, tablet, or computer. The synchronization between devices is seamless, making it convenient to work on files and projects from anywhere. I must commend the Privy team for their exceptional customer support. Whenever I had a question or needed assistance, their responsive and knowledgeable team was there to provide prompt and helpful guidance. It's evident that they genuinely care about their users' privacy and satisfaction, which further enhances the overall experience of using Privy.

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 14, 2023

I have used Privy for over two and a half years. It's one of those non-negotiable expenses for my business. Working with a Customer Success Manager is key -- they are so brilliant with conversion rates and popups and email campaigns. I have learned an enormous amount of general ecomm info from my rep that I have been able to implement immediately to my store. This app has saved my store from going under during a tumultuous economy and unstable times. I'm so thankful for Privy and the team there, and will continue to be a privy customer for life.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 11, 2023

I've been using Privy for about 4 years now. I started using their pop-up displays to collect emails because they had the best customization options. I now run all my email campaigns and automations through Privy. They offered me a better price for an email marketing platform than MailChimp ever did for me and their customer service and customer success managers are absolutely fantastic. I've been working with Carley P. for a year and a half now and she has been the most friendly, reliable, consistent account manager I've ever worked with. She goes above and beyond offering ideas and feedback for my emails, providing resources, and getting me in touch with the right Privy people if I ever have an issue. She's helped me clean my email list, set up so many different automations and cart savers that have brought my online store revenue. I also appreciate how Privy is constantly improving their platform offering new tools, smart segments, automations, etc. that make my life as a small business owner much easier. This app has come a long way since I started using it and I would highly recommend it to any business in need of website pop ups and email marketing.

Store

Luna Lifted

Using app

Over 5 years

5 / 5 Share

July 10, 2023

Outstanding value- I get about 4x to 5x ROI from my monthly fee, well worth it- great customer support. No complaints in over 4 years !

Store

GMClubapparel.com

Using app

Almost 4 years

5 / 5 Share

June 27, 2023

The BEST Customer Support of any app in Shopify! I have been using Shopify for almost a decade, and throughout that time, I have never encountered a company so dedicated to ensuring the success of its users! Henry has been a lifesaver for our business, I cannot thank you enough! This app has everything you need to grow your business & more! Thank you Privy! xo

Store

LAVIYE

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 12, 2024

WE LOVE PRIVY!! We were using another email platform but also used privy for our pop ups. After speaking with a few of their representatives, we decided to move all business over to privy and i'm so glad we did! Their customer service is unmatched (SHOUTOUT TO CARLEY, KAROL, AND HENRY) and my inquiries are ALWAYS met with so much help and offers to jump on a call. YOU NEED THIS APP!

Using app

Over 3 years

Total reviews

14

Average rating

5.0

5 / 5 Share

June 23, 2023

I have been a devoted user of Privy for several years now, and I cannot express enough how much this incredible platform has transformed my website's engagement and conversions. Privy's pop-up forms have proven to be a game-changer for my business, and I am thrilled to share my positive experience. Upon integrating Privy into my website, I immediately witnessed a significant improvement in capturing leads and expanding my email list. The user-friendly interface made it a breeze to create visually stunning and highly customizable pop-up forms in just minutes. Whether I wanted to promote a newsletter subscription, offer an exclusive discount, or gather valuable customer feedback, Privy had the perfect solution for my needs. What truly sets Privy apart is its vast range of targeting options. I was able to personalize my pop-up forms based on specific user behaviors, such as exit intent, scroll triggers, and timed delays. This level of customization allowed me to deliver targeted messages at precisely the right moment, resulting in increased engagement and soaring conversion rates. Privy's advanced analytics dashboard deserves special mention. It provided me with comprehensive insights into the performance of each pop-up form, allowing me to track impressions, click-through rates, and conversions. Armed with this valuable data, I was able to make informed decisions and fine-tune my campaigns for even better results. Furthermore, Privy seamlessly integrates with industry-leading email marketing platforms, such as Klaviyo and Attentive Messaging, enabling me to effortlessly manage my growing subscriber base. The automation capabilities ensured that new subscribers were seamlessly added to my email lists, saving me precious time and streamlining my marketing efforts. When it comes to customer support, Privy has consistently exceeded my expectations. Their team is always prompt, knowledgeable, and genuinely dedicated to resolving any issues or addressing my questions. The level of commitment they demonstrate towards customer satisfaction is truly remarkable. In summary, Privy has revolutionized the way I engage with my website visitors. With its intuitive interface, extensive targeting options, powerful analytics, and exceptional customer support, Privy has become an indispensable part of my marketing strategy. If you're looking to supercharge your website's conversions and capture leads effectively, I highly recommend giving Privy a try. You'll be amazed at the remarkable results it delivers.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 21, 2023

Privy is a game changer in the industry! The platform is stellar and the one-on-one support is second to none that we have worked with! Don’t be late to this party; get Privy today!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 9, 2023

We switch back to Privy last year after finding Klaviyo wasn't the best fit for us. Since switching we have been nothing short of impressed. Our team when doing email marketing before, we found that there wasn't really any traction through it and more unsubscribes compared to people subscribing. Since using Privy, our traction isn't slowing down, we are continuously making sales from each campaign, we have more subscribers than unsubscribes, and the Spin to Win is a huge tool for us. Excited to see Privy continue to grow.

Using app

Over 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 23, 2023

Per usual Privy is wonderful. Quick and easy to use overall, but the live chat is the best! Thanks, Joe!

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 22, 2023

Privy has been a game changer! We especially LOVE Spin to Win. We definitely recommend it, and Privy, to boost subscriber growth and drive conversions!

Using app

Almost 3 years

Total reviews

6

Average rating

4.8

5 / 5 Share

May 12, 2023

Solid company, people, and service. If looking for pop-ups and other features to drive conversion Privy is a great choice and will treat you right.

Using app

Over 4 years

Total reviews

5

Average rating

5.0

5 / 5 Share

April 13, 2023

Looking to grow your business through email and SMS marketing? Look no further than Privy! One of the biggest strengths of Privy is its user-friendly interface, which makes it easy for businesses of all sizes to create and manage effective email and SMS campaigns. With its intuitive design and functionality, creating beautiful and engaging campaigns has never been simpler. But what really sets Privy apart is its exceptional support team. With a team of experts always available to answer questions, troubleshoot issues, and provide guidance, you'll never feel alone in your marketing efforts. The ability to send unlimited emails, which our plan offers, is arguably the most crucial feature of Privy. This is crucial when it comes to staying in front of your customers and building trust. With no send limits in place, businesses can incorporate targeted follow-up emails to their newsletter strategy, resending offers to contacts who haven't engaged with the initial send. Privy is an incredibly powerful email and SMS marketing platform that offers businesses a range of unbeatable features to help them grow their sales and build strong relationships with their customers. With user-friendly design, exceptional support, and unlimited sending capabilities, Privy is a MUST-HAVE for any business looking to take their marketing to the next level.

Using app

Over 5 years

Total reviews

1

Average rating

5.0