All reviews

Rating Breakdown

  • 5
    76% (18,857 ratings)
  • 4
    17% (4,168 ratings)
  • 3
    5% (1,165 ratings)
  • 2
    1% (309 ratings)
  • 1
    2% (474 ratings)
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5 / 5 Share

Jan. 5, 2023

Besides the helpful Privy sales tools, the customer support provided by Karol was top notch. She helped me every step of the way to fine tune the Privy integration to suit my needs. BIG Thank You to her and the Privy team!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 4, 2023

Great app & even better support. Jenny helped me with setting up campaigns & running email marketing and she was very knowledgeable and helpful in her job. I am so happy with her support & the way the app works.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 19, 2022

Absolutely amazing i use the spintowin and free shipping bar and they are absolutely amazing helps alot with customer email collection

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 19, 2022

TRULY the best Newsletter App! I tried 4 other free or cheap Apps before, but I was very frustrated and thats why I downloaded this App and it is 100% worth the money! Joe was an awesome help when I needed him and I set up my first email within minutes! Happy to found it!

Using app

7 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Dec. 12, 2022

I would highly recommend this Privy app to anybody because the onboarding session that I had was by far the greatest experience. Mel did an awesome job explaining and simplifying how Pop Ups, Emails, & SMS work. Mel made it so easy to understand for someone like me with zero experience, I had fun and really enjoyed every minute of my onboarding experience. Thanks, Mel for all your help!

Using app

30 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 2, 2022

I looked at several email/SMS apps and decided to go with Privy and I am certainly glad I did. The app is easy to use and has so many features. I chose the plan that came with onboarding and that has been fantastic! Jenny, my onboarding coach, has been proactive, helpful, and supportive. It is totally worth the monthly subscription price.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 20, 2023

PRIVY is the best!!!! whatever you dont know their support in real time is amazing- its thanksgiving day and they are helping me. NO ONE DOES IT BETTER! They are so patient and knowledgeable.

Using app

About 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 22, 2022

We have been using Privy for a little while, and today we just had a session onlne with Vikkee and she had sorted out everything for us. She created the perfect pop and sorted our our pop. She also help us on our newsletter. Her service was on point and cannot fault. We soo grateful for all her help. We have arrange for another session with her to help us more. Thank you again

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 17, 2022

Andrew Garber was absolutely amazing!!! He showed me everything I needed to know and answered my questions with ease. I'm new to E commerce and he made it seem like I've been doing this for years!!! 5 stars is not enough for the service this gentleman provides !!!!!

Store

BaeDrip

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 16, 2022

フレンドリーで忍耐強く、丁寧にサポートしてくれます。 口頭や紙で一般的なコメントをするのではなく、私たちに寄り添って、共にカイゼンをしようという気持ちが伝わります。 英語が苦手な私にも丁寧に説明をしてくださり、ミーティングの後は振り返りもできるので、たとえ聞き逃しても振り返ることができるので便利です。

Store

ELZION

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 14, 2022

Really great customer service. Easy to use app. Just what I needed to grow my business and store. Thanks!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 11, 2022

First Andrew is amazing!!! He has helped me tremendously to navigate through this app. He is very patient and knowledgeable so that makes the process easy. He also is very honest so if he’s not sure about something he will definitely let you know. Every since our sessions I have learned the does and don'ts when send emails. The more comfortable I get the more emails I send and I don’t have any issues.. I highly recommend

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 9, 2022

I worked with Jenny T and she was amazing. Helped with technical expertise and great suggestions on how to use the Privy tools. I love the app so much that I have added it to another website! Thank you Jenny.

Using app

Almost 6 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2024

Jose in customer service is a SUPERHERO! Any glitches, hitches or confusion I have experienced he fixes immediately! I have been using Privy for years now. I can't recommend them highly enough. Their customer service is fast, excellent, patient and thorough. It has made the difference in my learning how to do all of this important marketing for my business. I have only had great experiences with them these past 4 years. They are there when you need them if you make a mistake, fast! They save the day!

Using app

Over 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 19, 2022

I am excited to join Privy and looking forward to growing my business. I had the best onboarding experience with Mel. She is exceptional, easy to work with, very knowledgable and Mel went at a consumable paste that was easy for me to digest and get started right away.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 19, 2022

Privy's staff offers dedicated and thorough support on how to best maximize its app's abilities. A crucial app to help run any online business.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2022

Jenny Tyler did my onboarding. She was so great that I signed up my second business! Appreciate her!

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 13, 2022

Daniel "Frankie" Petley did very thorough work, very efficiently and very quickly. I highly recommend him and look forward to working with him again.

Using app

3 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 12, 2022

Andrew is very patient with people like me who are new to E-commerce. I've learned a lot and now understand even more so the rich feature set of Privy and how it can help with driving our campaigns. Thanks, Andrew!

Using app

About 2 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Oct. 11, 2022

Jenny T is one of the best. She is so creative and very helpful. She is amazing. She is always on top of her game

Using app

About 1 year

Total reviews

1

Average rating

5.0