All reviews

Rating Breakdown

  • 5
    75% (3,086 ratings)
  • 4
    14% (597 ratings)
  • 3
    4% (185 ratings)
  • 2
    2% (87 ratings)
  • 1
    4% (174 ratings)

Reviews with Text

  • 100% (4,125)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 22, 2023

Privy has been a game changer! We especially LOVE Spin to Win. We definitely recommend it, and Privy, to boost subscriber growth and drive conversions!

Using app

Almost 3 years

Total reviews

6

Average rating

4.8

5 / 5 Share

May 12, 2023

Solid company, people, and service. If looking for pop-ups and other features to drive conversion Privy is a great choice and will treat you right.

Using app

Over 4 years

Total reviews

5

Average rating

5.0

5 / 5 Share

April 13, 2023

Looking to grow your business through email and SMS marketing? Look no further than Privy! One of the biggest strengths of Privy is its user-friendly interface, which makes it easy for businesses of all sizes to create and manage effective email and SMS campaigns. With its intuitive design and functionality, creating beautiful and engaging campaigns has never been simpler. But what really sets Privy apart is its exceptional support team. With a team of experts always available to answer questions, troubleshoot issues, and provide guidance, you'll never feel alone in your marketing efforts. The ability to send unlimited emails, which our plan offers, is arguably the most crucial feature of Privy. This is crucial when it comes to staying in front of your customers and building trust. With no send limits in place, businesses can incorporate targeted follow-up emails to their newsletter strategy, resending offers to contacts who haven't engaged with the initial send. Privy is an incredibly powerful email and SMS marketing platform that offers businesses a range of unbeatable features to help them grow their sales and build strong relationships with their customers. With user-friendly design, exceptional support, and unlimited sending capabilities, Privy is a MUST-HAVE for any business looking to take their marketing to the next level.

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 11, 2023

I FRIGGIN LOVE Privy! i would shout it from the ROOFTOPS. We were using Hubspot before, and st $1300 a MONTH it was a NO for our small business. I found Privy on Tiktok, and havent looked back since. Its easy, affordable, SCALABLE, and I love that you get ongoing customer support meetings as often as you need with your account manager. That just doesnt happen very often nowadays. It makes me feel valued as a customer and not a number on a spreadsheet. Anytime ive been in a pinch, i hear back from my account manager pretty quickly. Never had any huge bugs, the updates are almost always features i need/use, and recently they promoted our brand on THEIR blog. Hubspot could never. You wont look back. XOXOX- The Bryght Team

Store

bryght

Using app

Almost 2 years

Total reviews

6

Average rating

4.3

5 / 5 Share

Feb. 20, 2023

Good app with a combination of many tools tied together :) Flexible, robust and easy to use. Recommend.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 3, 2023

Today I spent 4 1/2 hours with Joe figuring out a way to address our unique needs in a way that also created a great experience for our customers. Joe was nothing short of outstanding in his efforts to find solutions and implement those solutions. Rather than telling me what we needed and then sending me a link to a help page to figure it out myself, Joe rolled up his sleeves and we created it together, and then tested it together. He was patient with me as I navigated thru the set up and testing stage before going live. I've worked with other Privy support people, who are all very pleasant, but none of them stuck with me the way Joe did to see everything through. Top drawer!

Using app

Over 2 years

Total reviews

8

Average rating

4.5

5 / 5 Share

Jan. 17, 2023

great support once has problems. Wonderful function for trackfing more activities of customers. Thanks

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 4, 2023

Great app & even better support. Jenny helped me with setting up campaigns & running email marketing and she was very knowledgeable and helpful in her job. I am so happy with her support & the way the app works.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 20, 2023

PRIVY is the best!!!! whatever you dont know their support in real time is amazing- its thanksgiving day and they are helping me. NO ONE DOES IT BETTER! They are so patient and knowledgeable.

Using app

About 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 22, 2022

We have been using Privy for a little while, and today we just had a session onlne with Vikkee and she had sorted out everything for us. She created the perfect pop and sorted our our pop. She also help us on our newsletter. Her service was on point and cannot fault. We soo grateful for all her help. We have arrange for another session with her to help us more. Thank you again

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 17, 2022

Andrew Garber was absolutely amazing!!! He showed me everything I needed to know and answered my questions with ease. I'm new to E commerce and he made it seem like I've been doing this for years!!! 5 stars is not enough for the service this gentleman provides !!!!!

Store

BaeDrip

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 16, 2022

フレンドリーで忍耐強く、丁寧にサポートしてくれます。 口頭や紙で一般的なコメントをするのではなく、私たちに寄り添って、共にカイゼンをしようという気持ちが伝わります。 英語が苦手な私にも丁寧に説明をしてくださり、ミーティングの後は振り返りもできるので、たとえ聞き逃しても振り返ることができるので便利です。

Store

ELZION

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 14, 2022

Really great customer service. Easy to use app. Just what I needed to grow my business and store. Thanks!

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 11, 2022

First Andrew is amazing!!! He has helped me tremendously to navigate through this app. He is very patient and knowledgeable so that makes the process easy. He also is very honest so if he’s not sure about something he will definitely let you know. Every since our sessions I have learned the does and don'ts when send emails. The more comfortable I get the more emails I send and I don’t have any issues.. I highly recommend

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 9, 2022

I worked with Jenny T and she was amazing. Helped with technical expertise and great suggestions on how to use the Privy tools. I love the app so much that I have added it to another website! Thank you Jenny.

Using app

Almost 6 years

Total reviews

3

Average rating

4.7

5 / 5 Share

April 16, 2024

Jose in customer service is a SUPERHERO! Any glitches, hitches or confusion I have experienced he fixes immediately! I have been using Privy for years now. I can't recommend them highly enough. Their customer service is fast, excellent, patient and thorough. It has made the difference in my learning how to do all of this important marketing for my business. I have only had great experiences with them these past 4 years. They are there when you need them if you make a mistake, fast! They save the day!

Using app

Over 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 19, 2022

I am excited to join Privy and looking forward to growing my business. I had the best onboarding experience with Mel. She is exceptional, easy to work with, very knowledgable and Mel went at a consumable paste that was easy for me to digest and get started right away.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 13, 2022

Daniel "Frankie" Petley did very thorough work, very efficiently and very quickly. I highly recommend him and look forward to working with him again.

Using app

About 2 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Oct. 12, 2022

Andrew is very patient with people like me who are new to E-commerce. I've learned a lot and now understand even more so the rich feature set of Privy and how it can help with driving our campaigns. Thanks, Andrew!

Using app

About 2 months

Total reviews

4

Average rating

4.0

5 / 5 Share

Oct. 4, 2022

Very impressed, not only with the app, but the customer support backing it. I wouldn't say I'm the most knowledgeable in ecommerce, but the team at Privy made me comfortable and confident in growing sales, increasing traffic, as well as conversions.

Store

Ovrdue

Using app

About 1 year

Total reviews

6

Average rating

4.3