Privy ‑ Email, SMS & Pop Ups

Here one of the first negative reviews I've ever left. Privy is screwing up my website. Whenever Privy is active, it does not let me banner image load in Chrome. It is incredibly challenging to open up a flow of communication with customer support. Every time I write them, they forget what I had said earlier. I have 2 threads with customer support going simultaneously. Over 50 communications back and forth in just one of the threads. I'm switching to another platform.

I'm pretty upset that they are going to start charging me $35 a month. I wanted to only upgrade to the $20 a month version but now I'm forced to do the more expensive one, even though I don't get that many email signups with the $20 one and wouldn't max out the $20 plan. They get you hooked with the free version and then they screw you over by pausing your campaigns and forcing you to upgrade to the more expensive one right when you barely start getting traffic and sales.

Cant click next because it is blocked by the help button when trying to upgrade and continue running campaigns. smh

So far it looks pretty easy to use but only had it for 5 minutes. Will review later. Has capabilities but there is no help/assistance - they promise you all kinds of help and service - don't bother - find another app

Dashboard is broken, inoperable app.

Review workflow issue. You asked me to rate the app before I've had the chance to try it. Ask me again after I've actually implemented and I can provide a fair review. ;)

I USED to love this app, that is until they changed their pricing structure and added a whole bunch of functions that I don’t need. Now I’ve just received a billing notice that the FREE app I loved so much is now going to cost me $70 a month (It was not worth it at $15/month, but I already had designed several pop ups so I just paid it). And when I contacted support I was informed that because of Privy I have added xx number of subscribers and made xx number of dollars. UH, NO - because I offer a coupon and designed great pop ups I added those subscribers and because I write AWESOME newsletters I made xx number of dollars. PRIVY, there is an old saying "Pigs Get Fat, Hogs Get Slaughtered". I've now deleted the app.

UPDATE After using the app for a few years, an issue occurred which required help from the support team. The agent deleted our account by mistake. Although the account was reinstated and the error was acknowledged, Privy is requiring that we pay the updated rates, which are now six times higher. This is unethical. They should honour our previous rate since this was their mistake. I even took the time send screenshots of my exchanges with the support agent and they are offering a 50% discount for one month. Years worth of designs and templates are locked in our account unless we agree to pay more. We have to start from scratch. Disgraceful. We chose Privy because the configuration settings are very flexible. We have to operate in 2 languages and we are able to make our notifications bi-lingual. The app was easy to install and we love that there are multiple options to chose from, depending on what you are trying to accomplish (grow email list, maximize conversion rate..). Thank you Privy!

We were long-time users of Privy, but our experience has been deeply disappointing and financially damaging. In 2019, Privy's own support team confirmed in writing that a duplicate account tied to our Shopify store had been identified and closed. We were assured that no further charges would be incurred. Despite this, Privy continued charging us for nearly six years on a second account that was inaccessible and had no associated email address. Unfortunately we only discovered this in 2025. After presenting full documentation, including screenshots of their original cancelled confirmation, Privy refunded just six months' worth of charges out of a total of 70+ months—refusing to refund the rest and claiming they could no longer locate the original correspondence due to “internal system changes.” This is unacceptable from a company that provides email and CRM services. Failing to honour a written cancellation, charging for a service that could not be accessed, and then denying responsibility years later reflects a troubling disregard for transparency, accountability, and customer trust. Merchants should be extremely cautious. If something goes wrong, you may find yourself with little recourse, even if you have clear evidence and written promises from their own team.

Privy forces people to leave 5-star reviews and badgers them until they do. So here you go - I am leaving a 1-star review to counter all the fake 5-star reviews.