Privy ‑ Pop Ups, Email, & SMS

Nov. 11, 2019

Horrible customer service; No one responds timely. The popup stopped working. too many issues. The help guide is not user friendly. I wish I were able to get someone on the phone for support.

Nov. 9, 2019

The onboarding was terrible. I was shown an onboarding flow that made my screen unclickable, and then I was pushed out of the app.

Nov. 6, 2019

This app seems to work for my purpose, but when you got problem in configuration, you will never receive a correct reply on time.

Nov. 6, 2019

We have not been able to get in contact with support for over 4 weeks. We have sent over 8 emails. They have reached out themselves to possibly take over our email marketing and not just the current pop up plan. But there has been no response. It is highly disappointing to pay so much and not receive any support!

Nov. 4, 2019

Poor service & communication. Cant use all the features even after paying $70 for all the upgrades. Not worth it can use better & cheaper apps instead.

Nov. 19, 2019

I am very disappointed with the app so far. They make you wait more than a week when you import contacts. I have a Facebook group and people sign up to my newsletter through Facebook. Privy sent an email saying there compliance team needed to approve the imported contacts.. It has been 20 days! I can't email my customers on time and i have to wait 24 HOURS to hear back from a service I pay for. This is very disappointing and I miss the simplicity of Mailchimp. Why have a complicance team if they aren't going to do there job in a diligently. Very disappointed and I will be looking elsewhere. The design is useless if you can't reach your customers.

Nov. 2, 2019

I'm having a very difficult time getting started. i didn't realize that there was so much to do at first just to get started. I am very confused at this point

Nov. 1, 2019

Falsely advertises complete free trial then requires you to pay to use all functions. It also lacks features compared to other apps

Nov. 1, 2019

Awful! I CAN'T save and send emails!!! I CAN'T save and send emails!!! I CAN'T save and send emails!!!

Oct. 30, 2019

unfortunately, I would rate it very poorly. Nothing is straight forward as it should and can be. Almost seems like you're required to have a master's degree in Privy to set it up properly. Will probably delete soon.

Oct. 27, 2019

A página fica caindo direto. Quando tentamos editar o pop up, o site fica caindo e nós não conseguimos escrever nada.

Oct. 25, 2019

Buyer Beware, Privy is a very hokey email platform. #1. Privy will not clean your list or remove bounces or unsubscribes . #2. They won't tell you any of the names that bounce, you have to manually copy each bounce you get from the IPS and remove each nam manually . #3 Our emails literally showed up in our customer's inbox in GREEK because their system fonts are not universally accepted. To top it off extremely poor tech support. These guys are not ready for prime time by any stretch of the imagination.

Oct. 25, 2019

I just start so i dont know if the result will be good. I'm looking for the spin to win on privy. I can't find it

Oct. 19, 2019

It keeps crashing during onboarding - sending me to a 404 and reloading.. The onboarding is more confusing than helpful. Not sure I’ll use this, not a good impression so far.

Oct. 10, 2019

When I launch my campaign live, and an email is imputed, the button click returns an error. Doesn't work for me.

Oct. 9, 2019

We are a new company doing all that we can, including spending tens of thousands of dollars at exhibitions trying to develop our mailing list only for privy to tell us that we cant upload and use most of our list because they are "role" emails. Tried to explain that business owners (who is my target audience) always give out their business email. . . . PRIVY: no response

Oct. 4, 2019

I used this app during an important campaign and did not have any email addresses added. I found out afterwards the app had disconnected. Very frustrated w

Oct. 4, 2019

The app has a bug in it where it doesn't give any option to import from. We need to take our customer database over to Privy so we can send email blasts.

Oct. 4, 2019

BEWARE, ADWARE!!! READ BELOW!! I spent some time with an agent from Shopify yesterday trying to identify which app from my website makes a whole bunch of foreign requests, and we worked it out to be... Privy?! We tested it multiple times, with the app disabled/enabled, installed/uninstalled and we can confirm that the requests only happen while Privy is installed and enabled (even if you have no active campaigns). Shopify are now reviewing this application, and I advise anyone to continue reading before installing this app. This is incredibly disappointing to learn, I would have hoped that since Privy indulges in such dirty practices, they would at least make it completely transparent to us, the shop owners, that they sell our data collected from our customers and visitors. Anyway, I have compiled a list of all the websites that Privy makes requests to and a brief description of the site/company. Feel free to conduct your own research about each of the websites listed below. Privy is redirecting data from my store to all the following websites: 1. dp1.33across.com 33Across is a technology company focused on solving the challenge of consumer attention for an era of automated advertising. 2. loadus.exelator.com & loadm.exelator.com & load77.exelator.com loadm.exelator.com is a page-redirecting browser hijacker that can affect your Chrome, Firefox, Internet Explorer or any other browser that you may be using 3. cm.g.doubleclick.net Not as a matter of course a virus, but rather it is clarified as an adware. 4. ps.eyeota.net Eyeota is an audience technology platform that enables the intelligent use of data. We work with marketers, data owners, and research companies 5. secure.adnxs.com Adnxs.com is run by AppNexus, a company that provides technology, data and analytics to help companies buy and sell online display advertising 6. l.sharethis.com Read article below: https://www.comparitech.com/blog/vpn-privacy/simple-share-buttons-sharethis-privacy-update/ Also adware. I was on the free plan, but I suspect that even the paid users would be in the same boat, since the app is essentially the same, and you only pay if you get more than 'x' page views. I have since uninstalled the app and will look for alternatives. Although Privy offers good features, I'd rather not have anything at all than have to explain to my customers that their data is being passed around for advertising purposes.

Oct. 1, 2019

it just crashed while setting up..fail..will have to find another app in shopify app marketplace..sorry