All reviews

Rating Breakdown

  • 5
    83% (131 ratings)
  • 4
    3% (4 ratings)
  • 3
    0% (0 ratings)
  • 2
    3% (5 ratings)
  • 1
    10% (16 ratings)

Reviews with Text

  • 99% (154)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 4, 2023

Thanks again for your great support. It's really great. Vendors are the best at being helpful. And the auction setup is also helpful. Easy to understand and detailed settings are another strong point.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 9, 2023

we used the app once for a charity auction. we were very happy with the support! thank you so much. we had some troubles which were on our side and the support team helped right away.:)

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2023

We have been using Webkul Auction App for awhile now and it works great!. The staff at Webkul are supper nice and helpful. We used this app for our first Auction and it went well. Can't wait to do more Auction's now! Thank you to all at Webkul.

Using app

7 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 27, 2023

muchas gracias or el soporte, me sirvio de mucha ayuda. la persona que me ayudo en todo fue asim . gracias por todo el apoyo, y por el tiempo que se tomo en solucionar todas mis dudas!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 9, 2023

Webkul has been great in providing regular, helpful support when we've needed it, and they're also working on a number of bespoke developments for us so that our Multi Vendor Marketplace works exactly how we need it to. There are regular updates as they are constantly improving the platform and they're receptive to feedback. I'd highly recommend choosing them!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 8, 2022

Vashu Bhatt at Webkul has been absolutely amazing and helpful and getting us ready for our auction. It is easy and simple to use and the support is always 100%. Would definitely recommend this team and app to help with all auction needs.

Store

wwfsa

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 23, 2022

We are organizing several Shopify store and using this app in all of our store. Most best thing of Webkul is their support. Their support is quick and accurate. They listen to our request and improve the function if possible. We will keep using this app and app from Webkul.

Using app

8 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 21, 2022

Webkul has excellent support! Fast and reliable, their Product Auction app delivers what it promises at a reasonable price.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 8, 2022

Great Experience with this app. Amazing and very helpful with the cliente service and Support. Super recommend this app for bursting your sales.

Using app

8 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 21, 2022

Had a rocky start, but stayed in communication with the Webkul folks, they figured out which part of their code was creating an error on our site - and they were quick to get it fixed and updated. I've found the interface is easy to use, and they have options that aren't included in any of the other auction apps - an essential bonus for us. Very happy to have this as part of our store now.

Using app

About 2 months

Total reviews

8

Average rating

3.8

2 / 5 Share

Nov. 1, 2022

The app works and looks great on the website. I wish the coding instructions were up to date, they seem out dated and little difficult to follow. Making this automatic would help those who are not a computer savvy or familiar with coding. Customer Support has some opportunities. They are curt with responses and didn't really listen to the root cause of the issues. Both interactions were the same, I would ask a question and support keep sending the same link over and over. Eventually they reluctantly help me out and manually fix my problem. I'm thankful for that, but I don't want to contact support every time I need to put something up for auction. I have contacted them twice and the same interactions both times. Curt and with out patience. My last interaction, they were adamite about rating them IMMEDIATELY, and they would wait until I was done. When I told them I would, but not as this moment, they continued to push. This incident, in conjunction with the previous interactions was really off putting. We are keeping this for now, but I will be shopping around for other apps.

Using app

6 days

Total reviews

2

Average rating

3.5

5 / 5 Share

Oct. 19, 2022

The support team was very helpful in setting up my first auction. They were quick to answer all of my questions.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 11, 2022

We have been using that app for more than a year and we are so happy with it. Also they have a great customer support as well. Whenever we have a question or challenge, their support team approaches us very friendly and solve our technical issues quickly.

Store

Peyango

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 26, 2022

excellent support!!! super helpful and the staff was able to solve my issue right away. app is easy to use

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 12, 2022

Easy to use with an intuitive interface. Large auctions can be held seamlessly. The customer service is top notch.

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 29, 2022

This continues to be an amazing app. I've used it to run my weekly auction for almost 4 years now. The team at Webkul are quick to resolve any technical issues that surface, which is rarely. I run 400 lots a week and it takes bids quickly and efficiently. Couldn't run my business without it.

Using app

About 3 years

Total reviews

11

Average rating

5.0

5 / 5 Share

Aug. 24, 2022

The Support is really helpful! I need help to install the code and they did it in a few hours. Thanks to the team!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2022

After testing all three auction apps available in Shopify's app store, I found Product Auction to be the best. As many of the reviews indicate, the developer's support was needed to run the app. They gave me great support to fix the issues that were probably theme related. It would be even much greater if the setup manual was more detailed, especially for the front end configuration. Editing code is often very tricky and the liquid files and templates vary depending the theme used. Some of the customization can be easily and safely done by Online Store 2.0 features. If you encounter any issues when installing the app that you find difficult to resolve on your own, please do not hesitate to ask developer's support. They are highly skilled and talented and can provide you with solutions.

Using app

5 days

Total reviews

3

Average rating

4.3

Developer Reply

We're so happy to hear that you're having the excellent experience working with Webkul :) If there is anything further you need our help with, Please feel free to reach out at [email protected] - Team Webkul

5 / 5 Share

June 27, 2022

I have not had the chance to use the app yet but the customer service is wonderful. I contacted support, asked for a one on one meeting, and was talking to Ayush Kansal within the hour. He was able to answer all of my questions, guide me through some of the setup process and went above and beyond to accommodate all of my requests. We will give the app a review once we have the opportunity to run a few auctions.

Using app

18 days

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for taking out time to leave us this amazing feedback. Much appreciated. Happy selling :) - Team Webkul

5 / 5 Share

June 9, 2022

Setup was easy, and I just had my first support ticket and the chat was super fast and responsive and got my issue solved within minutes. Really liking this app so far!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

We're so glad to hear your great feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul