Webkul Product Auction

May 31, 2022

Great app and great service - works as advertised on my site. It's a very complicated app so some work may be required for your theme.

May 27, 2022

I have had this app "active" for 6 days...have sought support for several fundamental issues...major fail. The "add to cart" shows up no matter what configurations and options are introduced and the auction window is obscured on Shopify in standard Chrome desktop configuration. Then there is the warning of configuration "Need to (re-)configure Authorize.net details to make auto payment from auction winners" which pops up but there doesn't appear to be a direct method to resolve. I sent emails to 3 different webkul email support addresses 5 days ago and have had no reply. My "trial" of 7 days is about to expire and I have not gained any confidence in this app....

April 18, 2022

This is a review for the customer service. They went above and beyond to make sure the app was installed correctly and walk through all of my questions. They even stayed passed working hours to help. Really great. I am just now starting to use the app and will update this review when I have had experience with it.

April 13, 2022

I love this app. Our store has used it for a few years now. The tech customer service has always been good, but now the responses are even more timely. (The time zone issues seem to have been resolved.)

March 23, 2022

Support is top notch! You can schedule a video conference call and they will help you out! Ayush was a huge help in getting my auction up and running!

March 17, 2022

The customer service is amazing! They've helped me through all of the issues I've had. Dealing with the timezone barrier is frustrating, but once we're able to connect I've never had an issue getting anything sorted out!

March 14, 2022

The app performs great and does everything it needs to for a smooth auction. The support service is amazing! They'll guide you with ease.

March 11, 2022

Had no idea what I was doing and your Customer Service walked me through it and solved all my issues. Thank you so much for all you help.

Feb. 23, 2022

Takes some time to configure and understand how the app works . It is limited but short of paying out BIG BIG bucks for full on custom code what you gonna do ? If you need a website with aucitons on a budget i would defo consider this app as a starting point. Support do get stuff done. I suggest speaking with them up front . Do not lone ranger it haha :) We have this app fully running with weekly auctions . Does the job :)

Feb. 9, 2022

Trying to figure out the code placement on a custom/nontraditional theme was quite the challenge, however, the support team was top notch! Not only that they helped with all of my problem areas, but they also provided screenshots of what they did and where they did it! Insane! Thank you, Ayush for your help!

Jan. 7, 2022

This App is great! The support that is provided is fantastic. Ayush our support technician was always willing to go the extra step to make sure our needs were met at all occasions. Really would recommend to anyone wanting to install an auction feature onto their site.

Dec. 30, 2021

The support we received was great! We would highly recommend! Quick and seamless app and everything we had issues with was resolved in a timely fashion.

Dec. 10, 2021

Great help! Super fast and simple communication, understood what was needed and helped out ASAP! Thank you for making it easier for me!

Nov. 16, 2021

Used this app for a week during the trial. It worked great, then it stopped working and emailed support several times without any response. They continued to charge $30/month and never got anything done. I would love to get it working again but until support gets back to me, I can't recommend using this app at all.

Oct. 14, 2021

I have made my page more useful with this app. Thanks to the Webkul team for their quick and effective support, which is 5 star rating.

Sept. 11, 2021

Okay, so I had this idea to do a monthly auction and help our customers that wanted to turn some of the their shelf queens into cash. I signed up for this app not expecting much - and I was wrong! This app works really well. It was easy to set up; and when I needed help these guys supported it. I have been running monthly auctions for 6 months now and my customers love it. This has been a terrific addition to my business. Who knew?

Sept. 8, 2021

Support was very helpful in helping me get this app running smoothly with my theme. I looked extensively and this app has more functionality than any other auction app I could find. Looking forward to having weekly auctions and being able to mail or list announcing them.

Sept. 7, 2021

Hands down the worst customer service experience I've ever had with an app. The app itself is very clunky; some features work, others do not without explanation. I paid my web developer to setup this app to make sure there were no user errors on my end. She's a dynamo and I've never had one bit of trouble with her - many of her support emails were left unanswered, one they took 10 days to respond to - AFTER our auction was over. So much went wrong with this app that I had to send all of my customers who made purchases during the auction a free item to apologize for the messy process. This app made me lose credibility with some of my customers because it made us look incompetent. If you're thinking about doing an auction find another app or THINK AGAIN. This app is a mess and the developers don't care about you. Just a few of our specific issues: emails did not fire off to winners when they should, if they did fire off the links were broken and customers could not add to cart, when they could add to cart the prices were not the price they bid, some emails were sent to non-winners, non-winners were able to purchase items won by others...I could truly go on for ages. I have written several kindly worded emails encouraging the developers to refund us the $30 we spent on this app (mind you this is just as a courtesy as I paid my developer hundreds to create workarounds throughout the process and send individual emails so that we didn't have to rely on the faulty app. The developers have refused and saying that they will fix the problem now, but the auction has been over for weeks. Don't waste your energy on this app. Do literally anything else.

Sept. 4, 2021

Unfortunately, would not recommend we ran first auction and went with option that customer didn't need to subscribe. Auction ended none of the bidders checkout so we had email and they were not sent confirmation and link to checkout we have spent 2 days trying to figure this out. We also had to hire tech to add coding to set up it was not an easy set up. support had said we were all set and obviously we weren't.

July 27, 2021

This is a great App for hosting an auction on Shopify. Easy to set up and wonderful customer service!