Webkul Product Auction
Webkul Product Auction: All In One Auction Powerhouse
Rating
4.4
feedback
249
chart
#1,374
All reviews
Rating Breakdown
Review RSS Feed
Dec. 26, 2021
I would absolutely recommend to use this app. Not only the function, WebKul is very devoted to supporting our issue and organizing our store. Response from support is quick and accurate. In addition, WebKul has so many app released in Shopify and each app are compatible to use simultaneously in the same store. Also, new app, new function is continuously developed and WebKul will kindly accept request from customer and reflect our opinion to the new function. When you are looking for new function for the store, you should definitely search in the WebKul app!! We will keep using the app from Webkul.
Thank You so much for writing this amazing detailed review. We take pride in providing the quality support & hoping to continue providing the same! Thanks for choosing & recommending Webkul- Team Webkul
Dec. 22, 2021
Installed this myself, had one issue I couldn't get working, scheduled a call with support, and they had it fixed in 20 minutes. Amazing support for a $30 app!
Using app
4 months
Total reviews
1
Average rating
5.0
Glad to know that you're having the amazing experience using the app. Please feel free to connect at [email protected] , If you need any further assistance ! - Team Webkul
Dec. 10, 2021
Great help! Super fast and simple communication, understood what was needed and helped out ASAP! Thank you for making it easier for me!
Seeing that you're having a great experience using the app is the best thing we could ask for! Thanks for choosing and recommending Webkul. - Team Webkul
Dec. 7, 2021
Seriously SOLID support. They helped us make sure the app worked flawlessly with our theme. I'd give 6 stars if I could for that...
Nov. 16, 2021
Used this app for a week during the trial. It worked great, then it stopped working and emailed support several times without any response. They continued to charge $30/month and never got anything done. I would love to get it working again but until support gets back to me, I can't recommend using this app at all.
Hi, Thank you for the review. As we can check the support tickets, the team is in constant touch with you, and was helping you in every possible way. Here is one screenshot for your reference : https://www.awesomescreenshot.com/image/16906155?key=795a7ee07dca1b198236c3466751f2e5 Also you added the app on August 30th and removed it on 16th November, this is why you have been charged, as the trail period is for 7 days. And if you still need help, do reply us and we will assist you.
Oct. 14, 2021
I have made my page more useful with this app. Thanks to the Webkul team for their quick and effective support, which is 5 star rating.
Sept. 11, 2021
Okay, so I had this idea to do a monthly auction and help our customers that wanted to turn some of the their shelf queens into cash. I signed up for this app not expecting much - and I was wrong! This app works really well. It was easy to set up; and when I needed help these guys supported it. I have been running monthly auctions for 6 months now and my customers love it. This has been a terrific addition to my business. Who knew?
Sept. 8, 2021
Support was very helpful in helping me get this app running smoothly with my theme. I looked extensively and this app has more functionality than any other auction app I could find. Looking forward to having weekly auctions and being able to mail or list announcing them.
Sept. 7, 2021
Hands down the worst customer service experience I've ever had with an app. The app itself is very clunky; some features work, others do not without explanation. I paid my web developer to setup this app to make sure there were no user errors on my end. She's a dynamo and I've never had one bit of trouble with her - many of her support emails were left unanswered, one they took 10 days to respond to - AFTER our auction was over. So much went wrong with this app that I had to send all of my customers who made purchases during the auction a free item to apologize for the messy process. This app made me lose credibility with some of my customers because it made us look incompetent. If you're thinking about doing an auction find another app or THINK AGAIN. This app is a mess and the developers don't care about you. Just a few of our specific issues: emails did not fire off to winners when they should, if they did fire off the links were broken and customers could not add to cart, when they could add to cart the prices were not the price they bid, some emails were sent to non-winners, non-winners were able to purchase items won by others...I could truly go on for ages. I have written several kindly worded emails encouraging the developers to refund us the $30 we spent on this app (mind you this is just as a courtesy as I paid my developer hundreds to create workarounds throughout the process and send individual emails so that we didn't have to rely on the faulty app. The developers have refused and saying that they will fix the problem now, but the auction has been over for weeks. Don't waste your energy on this app. Do literally anything else.
Sept. 4, 2021
Unfortunately, would not recommend we ran first auction and went with option that customer didn't need to subscribe. Auction ended none of the bidders checkout so we had email and they were not sent confirmation and link to checkout we have spent 2 days trying to figure this out. We also had to hire tech to add coding to set up it was not an easy set up. support had said we were all set and obviously we weren't.
Hi, Thanks you for the review. We can sense that you are not happy with the overall app experience, but as we can check the support has been trying to get in touch refer : https://tinyurl.com/yza28adl Seems there is some confusion, please do respond to the support emails and we will assist you with all your queries. Looking forward to hearing from you.
Aug. 26, 2021
The support team for this app are AMAZING. Very easy to get in contact with and have been incredibly helpful in assisting with any coding problems we had.
Aug. 14, 2021
I am very happy with the service I received from them. I had a coding problem that was resolved very quick and to my satisfaction.
Aug. 5, 2021
This app works well for art auctions. Customer service is great and they will help insert code and other items to make the auction look great.
July 27, 2021
This is a great App for hosting an auction on Shopify. Easy to set up and wonderful customer service!
July 23, 2021
Top Firma hilft bei jedem Problem bei Shopify. Macht wirklich ihre Arbeit gut. Schnell und zuverlässig.
July 23, 2021
The auction software works as intended. Their support staff provided excellent customer service to help us with our needs.
June 30, 2021
So, the team can't solve the issues: 1) remove taxes on joining fees 2) display terms and conditions when customers are joining the auction. They have to accept terms to proceed. Instead, the team said if I want to remove taxes on the joining fees, I should not charge tax on the product. They said: "Please note that no tax will be applicable on the product when the winner is purchasing the won product." That's not what I asked. I proposed adding a clickable link on the auction home page about the rules, I have done it, and they just made it made it clickable. But the customers have no terms and conditions to accept when joining. Just a part of the first paragraph is shown.
June 21, 2021
We're using Auction app by WebKul and it turned out to be a best choice for us. The support is quick and very helpful. Good work guys.
June 15, 2021
Does what it say - perfect for hosting an auction on shopify. great customer support on make sure the final set up is what you want.
June 14, 2021
great customer service was struggling with the code but I made an appointment for the day after and they did it all for me. works great highly recommended