Webkul Product Auction

Nov. 17, 2020

We've used the app for about two months now with no issues. This week we decided to change our Shopify template from the free version to one of the paid ones. When we made the swap it threw off somethings with the front end of the auctions. I tried to code myself and then sought out help. I was a bit anxious because there is a massive time difference but I was able to schedule an early morning appointment and get it sorted via email within 15/20 minutes.

Oct. 8, 2020

I have just started with this app, so far I am very pleased! They have been SUPER helpful in the setup process, quick and knowledgeable. I have a very old template and the app is even compatible with it. I was a little daunted at first, as I couldn't find much info about the app online before I started my free trail, but learner manuals are provided once you set your first meeting after sign up.

Oct. 1, 2020

Still working my way around the app, but the customer service so far has been exemplary. The person who helped me was able to meet my specifications and was very helpful in answering questions.

Sept. 8, 2020

I have been using this software for almost a week now. Had some questions on how to get everything implemented. Ayush responded in a very timely manner and took care of every issue that I had. I would def recommend.

July 14, 2020

Customer Service is great and this app provides everything I need to run my store auctions! I want to keep it all to my self!

July 13, 2020

Awesome Support!!! They help me configure the Automatic Payment from Braintree and now it is working perfectly. Thank you.

June 29, 2020

Needed assistance setting up Auctions on my site...Excellent service, great help and exactly what I wanted!! Cannot recommend enough.

Oct. 9, 2020

Webkul provided exceptional after sales services to us! The learning curve to get the app up and running is pretty steep, but the Webkul team helped us along the way. We needed help to customize the auction tools, as well as updating the frontend UI on our end to make it look pretty. Webkul team responded to each of our requests usually within half a day, and addressed quickly and accurately. I'm very impressed!! Keep up the great work! :)

June 3, 2020

Support was very helpful setting up the app during my Trial... I'm looking forward to testing out the Auction app!

May 14, 2020

We needed this app for a special event auction (digital because of Covid-19) The development team was super helpful and was able to implement for me when I couldn't figure out the code (I'm not a developer). The rest of the usage is super intuitive. I recommend this tool.

May 1, 2020

I tried a couple of these and the support these guys gave was the best. They also helped me put the widget on custom product pages and custom collections pages which is HUGE. I think there are some improvements to be made in the general ui/ux area but the app is pretty solid so 4/5!

April 13, 2020

Amazing support! At first I thought it was complicated to set up but then it became so easy with the support. Thank you for your help Ayush!

March 24, 2020

So far so good! Really easy to schedule a time and chat them for support as well. Happy with the choice to go with this app!

March 19, 2020

Good support. The app support Vietnamese language. That's great. I will install this app for my next web also

Feb. 24, 2020

After 2 months of working with the developer, it has been confirmed this app is more of a beta product vs. something that can work seamlessly. They have stopped responding and refuse to help correct the issues know for their paid app. Auctions work on a cron ending time and while they end at the time they set, winning notification emails are not sent to winners promptly. It is at least a 2 hour lag for winning emails to be sent. This is a failure as we have auctions ending 2 minutes apart. Bidders won't be as willing to spend if they are not notified if they have won and how much they have spent promptly. Also, the active auction tab on our website is cluttered with closed auctions that do not clear out automatically. If you are looking for an app to work like ebay this is not one for you. If you are looking for an app you can get support during normal business hours of 7am - 7pm US time this app is not for you. Want to chat with support? Great, your options are 10pm - 5am U.S. Want to get answers to issues? Sure no problem, email them and wait a few days for them to get back with you stating everything is working when it is not. Again, if you are ok with a beta app that works close to what is advertised but has limitation this might be for you. It has cost us more business than helps. There have been plenty of other issues, as only what is mentioned in this review are issues they stat "cannot be fixed."

Feb. 10, 2020

The support team is great! It is not all evident; how to use the app but they are patient and effective, helping out it any way they can to match your needs. Thank you!

Sept. 21, 2022

It's a very good app and the support is quick and very useful. If you want to introduce auctions to your website, this app is highly recommended.

Dec. 16, 2020

The application is easy to use, and offers great functionality. Most importantly, the support team is very fast in responding and have been a great help and added great value !!!

Sept. 19, 2019

Amazing app that has all of the functionality (And then some!) of what we needed to accomplish our campaign!

Sept. 15, 2019

I used this app to help me sell products that I found really hard to put a price on myself, ie artwork. I booked a time slot to get online chat support on integrating the app on my website and it all went so smoothly. The support was very clear and friendly, My first auctions have just finished and been paid for without any hitch, so I came straight here to leave a deserving 5 star review :)