Webkul Product Auction
Webkul Product Auction: All In One Auction Powerhouse
Rating
4.5
feedback
157
chart
#1,119
All reviews
Review RSS Feed
July 13, 2020
Awesome Support!!! They help me configure the Automatic Payment from Braintree and now it is working perfectly. Thank you.
June 29, 2020
Needed assistance setting up Auctions on my site...Excellent service, great help and exactly what I wanted!! Cannot recommend enough.
Oct. 9, 2020
Webkul provided exceptional after sales services to us! The learning curve to get the app up and running is pretty steep, but the Webkul team helped us along the way. We needed help to customize the auction tools, as well as updating the frontend UI on our end to make it look pretty. Webkul team responded to each of our requests usually within half a day, and addressed quickly and accurately. I'm very impressed!! Keep up the great work! :)
Hi, Thank you for the review. We are glad that we are able to help setting up auctions on the store. Good luck.
June 3, 2020
Support was very helpful setting up the app during my Trial... I'm looking forward to testing out the Auction app!
May 14, 2020
We needed this app for a special event auction (digital because of Covid-19) The development team was super helpful and was able to implement for me when I couldn't figure out the code (I'm not a developer). The rest of the usage is super intuitive. I recommend this tool.
May 1, 2020
I tried a couple of these and the support these guys gave was the best. They also helped me put the widget on custom product pages and custom collections pages which is HUGE. I think there are some improvements to be made in the general ui/ux area but the app is pretty solid so 4/5!
April 13, 2020
Amazing support! At first I thought it was complicated to set up but then it became so easy with the support. Thank you for your help Ayush!
March 24, 2020
So far so good! Really easy to schedule a time and chat them for support as well. Happy with the choice to go with this app!
Hi, Thank you for the review. Good luck for the auctions. In case you have any issues, feel free to connect.
March 19, 2020
Good support. The app support Vietnamese language. That's great. I will install this app for my next web also
Hi, Thank you for the review. We are glad to assist you with all the upcoming installs on new stores :) Happy Selling
Feb. 24, 2020
After 2 months of working with the developer, it has been confirmed this app is more of a beta product vs. something that can work seamlessly. They have stopped responding and refuse to help correct the issues know for their paid app. Auctions work on a cron ending time and while they end at the time they set, winning notification emails are not sent to winners promptly. It is at least a 2 hour lag for winning emails to be sent. This is a failure as we have auctions ending 2 minutes apart. Bidders won't be as willing to spend if they are not notified if they have won and how much they have spent promptly. Also, the active auction tab on our website is cluttered with closed auctions that do not clear out automatically. If you are looking for an app to work like ebay this is not one for you. If you are looking for an app you can get support during normal business hours of 7am - 7pm US time this app is not for you. Want to chat with support? Great, your options are 10pm - 5am U.S. Want to get answers to issues? Sure no problem, email them and wait a few days for them to get back with you stating everything is working when it is not. Again, if you are ok with a beta app that works close to what is advertised but has limitation this might be for you. It has cost us more business than helps. There have been plenty of other issues, as only what is mentioned in this review are issues they stat "cannot be fixed."
Hi, Hope you are fine. With the calls setup with the support, all your queries were sorted and are fixed long back. We do provide online support for the issues in the app and same was provided to you as well, multiple times. We would be glad to assist you further too, so please connect in case of any more queries.
Feb. 10, 2020
The support team is great! It is not all evident; how to use the app but they are patient and effective, helping out it any way they can to match your needs. Thank you!
Hi, Thank you for the review. We do provide a thorough user guide and online sessions to help you install and understand the app. You can use them if you have more questions and queries.
Sept. 21, 2022
It's a very good app and the support is quick and very useful. If you want to introduce auctions to your website, this app is highly recommended.
Hi, Thank you for the review. The support is equally delighted in helping you in every possible way :) Thank you
Dec. 16, 2020
The application is easy to use, and offers great functionality. Most importantly, the support team is very fast in responding and have been a great help and added great value !!!
Sept. 19, 2019
Amazing app that has all of the functionality (And then some!) of what we needed to accomplish our campaign!
Sept. 15, 2019
I used this app to help me sell products that I found really hard to put a price on myself, ie artwork. I booked a time slot to get online chat support on integrating the app on my website and it all went so smoothly. The support was very clear and friendly, My first auctions have just finished and been paid for without any hitch, so I came straight here to leave a deserving 5 star review :)
Hi, Thank you for the review. Really nice to know, that the support team was able to help you and you have your auctions running :) Please feel to write to support team if you have any query.
Aug. 11, 2019
This is a well thought out app that was easy to install due to the concise instructions. Most of the app installs itself with little input needed from the user. We have had excellent response from Neha and the team at Webkul who have worked with us to customize parts of the app to meet our specific needs.
July 24, 2019
We're using this app to enable customers to bid on special limited edition products and memorabilia. The app was easy to install. All the information you needed to configure the app was easily accessible and straight forward. On the front end the app was laid out correctly. It didn't affect the current layout or store functionality. The customer service we received from Neha at Webkul was quick, concise and efficient. Any questions or issues I had was resolved very quickly. Their customer service is extraordinary.
May 8, 2019
The support team was extremely helpful for customizing the app to my store needs. They have made many revisions and were very quick to reply.
Jan. 31, 2019
Wonderful app very easy to use. Now we can run our own auction on our store. Great support. Highly recommended.
Jan. 6, 2019
Hi, Regarding to our uninstalling the App, (we had installed the free trial version to see if it would work for us) since the App doesn’t work, doesn’t accept any bids. As soon as we have been informed by our clients we have consulted to you by chat and email but couldn’t get any support in time. The only solution was to uninstall the App. Due to this, we have lost our clients’ confidence and our time and money trying to reach technical support to solve the problem, moreover, the opportunity to sell our product. please improve your App. and your support system. Regards,