Fordeer: Product Labels&Badges
Product labels, product badges,stickers to highlight product
Rating
4.5
feedback
105
chart
#843
All reviews
Review RSS Feed
Aug. 4, 2025
Horrible customer support attitude! Overall app is good, but if you want to show multiple labels you can't there is no option to align them.
Dear sir/ma'am, Thank you for bringing your recent experience to our attention. We were extremely concerned and deeply disappointed to read about the issues you encountered. First and foremost, we extend our sincerest apologies for the unprofessional manner in which our support representative responded to your inquiry. Their comments were completely unacceptable and in no way reflect the high standards of customer service and empathy we strive for at Fordeer. Please be assured that we are taking this matter very seriously; we have already addressed it directly with the individual involved and are implementing immediate retraining across our team to ensure all future communication is consistently respectful, helpful, and empathetic. Secondly, we appreciate you highlighting your concerns regarding the "align multiple label campaigns" feature on our Advanced plan. You are correct in your observation: currently, if you have multiple labels (e.g., A, B, C) and a product only has labels B and C, our app does not automatically align B and C to fill the space where label A would have been. We understand this desired functionality and want to thank you for this valuable idea. We have taken note of your suggestion and will forward it to our development team for future consideration and potential development. We appreciate your patience and understanding as we work to enhance our features. We truly value your business and are committed to regaining your trust. While an apology cannot fully undo the frustration you've experienced, we hope you can see our dedication to learning from our mistakes and continuously improving our service. We would be grateful for the opportunity to discuss your needs further and answer any questions you may have about our app and plans. Please feel free to reply to us directly at [email protected] at your convenience. Sincerely, The Fordeer Team
July 5, 2025
May 25, 2025
Feb. 14, 2025
Disappointing experience with this app and their support team. Despite upgrading, the variant functionality is completely broken. When I reached out to support, their solution was to have me upgrade AGAIN and then manually select every single variant individually - completely defeating the purpose of having filter options like tags and discount amounts in the first place. The support team seemed unwilling to properly investigate the actual issue and instead pushed for another paid upgrade as a "solution." This feels like a lazy response and poor customer service. The app should work as advertised after the initial upgrade, and the filtering system should function properly without requiring tedious manual selection. Save your money and look for alternatives. The app fails to deliver on its basic promises and the support team seems more interested in upselling than fixing problems.
Hi there, Thank you for bringing your experience to our attention. We’re writing to you regarding your recent 1-star review and your interaction with our support team. We were very concerned and disappointed to learn about your experience. First and foremost, please accept our sincere apologies for the unprofessional manner in which our support team responded to your questions. This is completely unacceptable and does not reflect the standards of customer service we aim to provide at Fordeer. We are taking this matter very seriously and have addressed it directly with the support agent involved. We are retraining our team to ensure all communication is respectful, helpful, and empathetic. Secondly, we also want to explain about the app settings you were asking about. We get that you were frustrated, and we're sorry things weren't clear. Sometimes, getting exactly what you need in the app takes a little time for our developers to work on. We should have explained that better. Our dev team is fixing the app to make it easier to understand and avoid problems like this in the future. Thanks for pointing this out – it really helps us make things better. We know it can be hard to get a good feel for an app right away, especially if things don't work perfectly at first. We've helped lots of happy customers, but we know we messed up with your experience, and we take that seriously. We value you as a customer and want to earn back your trust. We know saying sorry isn't enough, but we're working hard to learn from this and make our service better. We hope you'll give Fordeer another try and see the improvements we've made. One of our team members emailed you – please reply when you have a chance so we can talk more and try to make things right. Best regards, Fordeer Team
Jan. 14, 2025
Nous avons eu une excellente experience! Rapide, Courtoise, efficace! c'est parfait pour nous!
Dec. 9, 2024
Works fine, and easy to use. Biggest plus is the super quick support!
Thank you so much for your amazing feedback! We're so glad to hear that you're finding our app and support helpful. It's terrific that you're already seeing how our app can benefit your shop. If there's any uncertainty about using our app or if you need any assistance in the future, don't hesitate to get in touch. We're always here to help. Your feedback is a fundamental part of our efforts for continuous improvement. Thanks again for choosing Fordeer <3
Oct. 30, 2024
Muy buena aplicación para las etiquetas, y buena atención al cliente de su asistente Phoebe, lo único que nos gustaría es que se especializaran también en español, aunque hicieron el intento y me solucionaron el problema igual aun que no es su especialidad el idioma, super recomendados.
Oct. 29, 2024
Great support, thank you for helping us.
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Using app
1 minute
Oct. 22, 2024
I recently started using this app, and it has exceeded my expectations. The interface is user-friendly and smooth, making it easy to navigate and use. I love how it provides a wide range of features that are both practical and well-organized. It has helped me streamline tasks and save time. Plus, the support team is responsive and helpful whenever I have a question. Overall, it's a great app that delivers on its promises, and I would highly recommend it to anyone looking for efficiency and convenience!
Oct. 20, 2024
I have used quite a few badge apps and can see that they all have some issues with the display. As guessed, this app is the same. However, their strong point is their very enthusiastic support team, who make efforts to solve issues for me, so I chose to stay and experience more. After using it for a while, I found some useful features for my store in the paid packages. And surprisingly, the support team did not hesitate to give me a discount code for up to 3 months. Nearly $10 a month is very cheap for a tool that supports improving CRO and such service support.
Oct. 19, 2024
Really a lot of great preset options with this app, including the animations. So many ways to customize how it looks on each page. Not to mention the support is top notch. Definitely worth adding to your toolbox.
Oct. 18, 2024
It's a fantastic app, and the staff member Phoebe is extremely patient and professional.
Oct. 11, 2024
It's infuriating that I can't give this ZERO stars. This app is an absolute disaster. Every time I enable it, something else in the theme breaks. First, it was the Add to Cart button—just a grey screen and endless lag. I contacted support, and they claimed to have fixed it, but surprise—they didn’t. After some time, I foolishly gave it another chance, and this time it completely ruined the menu. This is hands down the worst Shopify app I've ever installed. I'm beyond frustrated that I subscribed for a whole year!
Oct. 10, 2024
This app has lots of good function. for putting badge. anywhere on the product page and also on collection page. and the cost is apceptable. good service and fast response from Phoebe.
Oct. 1, 2024
I've tried a lot of label apps over the last 12 months and always give up as I can't get them to work well enough, even with tech support going in, they just don't end up looking right. But this one is different. Not only could I get them to work and the functionality and usability was great, when one thing wasn't showing correctly, the tech team (particularly Phoebe ) went out of their way to make it look right for me and help me out. Highly recommend.
Using app
1 day
Total reviews
1
Average rating
5.0