Fordeer: Product Labels&Badges
Product labels, product badges,stickers to highlight product
Rating
4.9
feedback
302
chart
#360
All reviews
Rating Breakdown
Review RSS Feed
Feb. 27, 2025
Great app for Halloween and BFCM. It will help to hightlight the discount and info about my products. Quite satisfied with the app at the moment, the support team is also great, Phoebe helps me setting up everything.
Feb. 14, 2025
Disappointing experience with this app and their support team. Despite upgrading, the variant functionality is completely broken. When I reached out to support, their solution was to have me upgrade AGAIN and then manually select every single variant individually - completely defeating the purpose of having filter options like tags and discount amounts in the first place. The support team seemed unwilling to properly investigate the actual issue and instead pushed for another paid upgrade as a "solution." This feels like a lazy response and poor customer service. The app should work as advertised after the initial upgrade, and the filtering system should function properly without requiring tedious manual selection. Save your money and look for alternatives. The app fails to deliver on its basic promises and the support team seems more interested in upselling than fixing problems.
Hi there, Thank you for bringing your experience to our attention. We’re writing to you regarding your recent 1-star review and your interaction with our support team. We were very concerned and disappointed to learn about your experience. First and foremost, please accept our sincere apologies for the unprofessional manner in which our support team responded to your questions. This is completely unacceptable and does not reflect the standards of customer service we aim to provide at Fordeer. We are taking this matter very seriously and have addressed it directly with the support agent involved. We are retraining our team to ensure all communication is respectful, helpful, and empathetic. Secondly, we also want to explain about the app settings you were asking about. We get that you were frustrated, and we're sorry things weren't clear. Sometimes, getting exactly what you need in the app takes a little time for our developers to work on. We should have explained that better. Our dev team is fixing the app to make it easier to understand and avoid problems like this in the future. Thanks for pointing this out – it really helps us make things better. We know it can be hard to get a good feel for an app right away, especially if things don't work perfectly at first. We've helped lots of happy customers, but we know we messed up with your experience, and we take that seriously. We value you as a customer and want to earn back your trust. We know saying sorry isn't enough, but we're working hard to learn from this and make our service better. We hope you'll give Fordeer another try and see the improvements we've made. One of our team members emailed you – please reply when you have a chance so we can talk more and try to make things right. Best regards, Fordeer Team
Feb. 10, 2025
I've been using Product Badges & Label Design for my Shopify store, and it's been a game-changer! The app makes it super easy to add eye-catching badges to products, helping highlight bestsellers, discounts, and new arrivals.
Jan. 14, 2025
Nous avons eu une excellente experience! Rapide, Courtoise, efficace! c'est parfait pour nous!
Dec. 9, 2024
Works fine, and easy to use. Biggest plus is the super quick support!
Thank you so much for your amazing feedback! We're so glad to hear that you're finding our app and support helpful. It's terrific that you're already seeing how our app can benefit your shop. If there's any uncertainty about using our app or if you need any assistance in the future, don't hesitate to get in touch. We're always here to help. Your feedback is a fundamental part of our efforts for continuous improvement. Thanks again for choosing Fordeer <3
Dec. 5, 2024
Incredibly helpful and solution oriented. Strongly recommend
Wow! These are words we love to hear. Thank you so much for the shout-out. We're here to support all users, and I'm glad we could get your concerns resolved. Thanks again for your review, and don't hesitate to reach out if you need anything else! Happy labeling <3 Cheers, Fordeer Commerce
Nov. 26, 2024
I have tried few apps and this is the best one, Phoebe is super friendly and helpful, there is same problem for label apps which is label not displaying at first (it was caused by theme conflict i guess) so you should choose the one that gave you support, fast and effective. That is why i rated this app 5\5
Nov. 15, 2024
The app is easy to use, lots of different options and speedy support when it is needed.
Nov. 14, 2024
I've contacted the support to set up a badge on my product's page and this was the fourth app I've tried without getting any good results. (I could not have imagined it was so difficult to get a the correct badge on your store...) I've had a great experience with Phoebe, not only she helped me to solve the problem but she did it very fast. I'm very happy with the app and with the customer service. Very recommended to for your badges!
Dear ma'am, Thank you for your review of Fordeer Labels app <3 We're happy to hear that you had a good experience with our customer service team. We are always working hard to improve our services, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, Fordeer Commerce
Nov. 2, 2024
Having a great experience so far with this app! Phoebe on the support team has been AMAZING! She's been a huge help setting up badges for us...
Oct. 30, 2024
Muy buena aplicación para las etiquetas, y buena atención al cliente de su asistente Phoebe, lo único que nos gustaría es que se especializaran también en español, aunque hicieron el intento y me solucionaron el problema igual aun que no es su especialidad el idioma, super recomendados.
Oct. 29, 2024
Great support, thank you for helping us.
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Oct. 22, 2024
I recently started using this app, and it has exceeded my expectations. The interface is user-friendly and smooth, making it easy to navigate and use. I love how it provides a wide range of features that are both practical and well-organized. It has helped me streamline tasks and save time. Plus, the support team is responsive and helpful whenever I have a question. Overall, it's a great app that delivers on its promises, and I would highly recommend it to anyone looking for efficiency and convenience!
Oct. 20, 2024
I have used quite a few badge apps and can see that they all have some issues with the display. As guessed, this app is the same. However, their strong point is their very enthusiastic support team, who make efforts to solve issues for me, so I chose to stay and experience more. After using it for a while, I found some useful features for my store in the paid packages. And surprisingly, the support team did not hesitate to give me a discount code for up to 3 months. Nearly $10 a month is very cheap for a tool that supports improving CRO and such service support.
Oct. 19, 2024
Really a lot of great preset options with this app, including the animations. So many ways to customize how it looks on each page. Not to mention the support is top notch. Definitely worth adding to your toolbox.
Oct. 18, 2024
It's a fantastic app, and the staff member Phoebe is extremely patient and professional.