Fordeer: Product Labels&Badges

Hello there, Thank you so much for your wonderful review! We're thrilled to hear that you found our app useful and that our amazing team member, Phoebe, was able to assist you. Your kind words mean a lot to us. We always aim to deliver the best experience for our users and we're glad that our efforts have paid off in your case. Your successful experience with our app motivates us to work even harder! Feel free to reach out to us if you need any more assistance in the future. Remember, your feedback drives our improvement. Best wishes, Fordeer Commerce <3

Hello, We are reaching out regarding the recent review you left on our app, Fordeer: Product Badges & Labels. We were disappointed to see your 1-star review detailing the issues you encountered. We take all feedback seriously and immediately launched an investigation into the matter you reported. Regarding your concern about our app containing a virus, we want to assure you that this is not accurate. Security is a top priority for us, and our app undergoes regular checks to ensure it is free from any malicious code or viruses. Additionally, our app complies with all Shopify rules and policies to be listed on the Shopify app store. We understand that your review may mislead potential customers and negatively impact our reputation. Therefore, we kindly request that you reconsider and review our app again to verify its security. Since you are currently using our app, could you please consider updating your review after using it for over 2 months? We value your feedback and continued support. Thank you for giving us the opportunity to address your concerns. Sincerely, Fordeer Commerce

Hi there, Firstly, we want to extend our sincere apologies for any inconvenience our app may have caused you. Customer satisfaction is our top priority at Fordeer, and I deeply regret any frustration you experienced. Regarding the issue with labels not displaying on your store, it appears there may be conflicts between our app and your theme. As stated on our dashboard page, if you encounter any problems with label settings, you can refer to our guidelines for proper code editing or reach out to us via live chat for assistance. However, please note that our team is currently on the Lunar New Year holiday, and we have set up notifications requesting users to leave their email addresses if they encounter any issues with the app. Unfortunately, it seems you did not provide us with this opportunity to assist you, which has impacted our ability to address your concerns effectively. Your feedback is invaluable to us, and we want to assure you that we are committed to resolving your concerns promptly. We kindly request that you reinstall our app and grant us access to your admin page so that our team can investigate and provide the necessary support. Rest assured, your issues will be escalated to our developers and resolved within a few hours. We are eager to discuss your needs further and find a satisfactory solution together. Thank you for taking the time to share your honest opinion. Your feedback is highly valued, and we are dedicated to working closely with you to address your concerns. Best regards, Fordeer Commerce.