BOLD Bundles ‑ Product Bundles
Product Bundles app for Shopify
Rating
4.1
feedback
644
chart
#3,572
All reviews
Rating Breakdown
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Nov. 16, 2020
Mayankkumar was AMAZING! He was so kind and generous, patient and knowledgeable. Always followed through and reliable. He was not only a great teacher, but explored future capabilities the app has to offer.
Thank you so much for your review. We are so pleased that Mayank was able to help you out with what you needed! We are truly excited to see the success Bold Bundles will help you achieve!
Sept. 21, 2020
Bhumi Patel was my lifesaver with Bold. She was so patient and thorough. I'm going to ask for her again if I ever need help. Her service was efficient, effective and kind. Her service and support was top notch!
Sept. 22, 2020
The staff at Bold Bundles is really helpful - the chat is great as well, and Alora at BOLD is awesome. They respond quickly to my technical challenges and helped install the apps into our Shopify store seamlessly without issues. I also love the fact that there is a suite of tools available through BOLD COMMERCE that works nicely with each other. I'm kind of tired of trying new apps and running into all kinds of incompatibility issues with existing apps in my store. with BOLD, they all work together (a couple do not, but it is very clear which ones are not compatible with each other). BOLD BUNDLES is also the only app that works with my 4PL fulfillment center - i'm sure there's a reason why my favorite fulfillment center chose to work with the people at Bold. :-)
Aug. 19, 2020
I highly recommend the entire line of Bold Apps. I was turned on to Bold by my Shopify web developer- we had to have a custom installation. Nick from Bold called me personally to make sure that the app was working properly after they installed it. Thank you to Taylor for making the installation happen so quickly and seamless Thank you for your hard work and effort to make it happen .
July 21, 2020
This app is great for bundle offers. I've had to ask customer service for help a couple times via chat, but they are incredible!!! My question is always fixed 100% by the time I'm done talking with them. Great job!
July 21, 2020
I wanted to write specifically about Bold's customer service rep, Mayank. I was having such a hard time getting to customer service and this rep was incredible! So intelligently understanding my issue and made sure my instructions got to the proper people. I couldn't have been happier. Bold is a great product. Thanks to this special rep for helping me!
July 15, 2020
Mayank and Eric were very quick and helpful in resolving our issues with the application. Thank you!
July 13, 2020
Bold bundles app allowed our customers to purchase school products at a reduced rate because we were able to offer bundle pricing. In this age of Covid and depleting budgets, this capability was so appreciated by our customers. Getting this set up by the Bold Bundles support team was great. The team was very supportive and quickly responded to any requests we made. A special thanks to Mayank, Esha and Rajni for all their help in getting this important functionality to our customers.
July 8, 2020
Great app that helps you improve AOV. The key is to have a good developer who knows BOLD suite of apps to install it and test thoroughly. Some of the earlier issues have been resolved in the most recent release (v3). Big thanks to Rahul in customer support for being patient and for walking me through clearly while he fixed some kinks.
June 26, 2020
Had a chat session with Naman. He helped me finish the theme update for my store. He went above and beyond by helping me do some sizing to make the page look better! Appreciate the great customer service!
June 5, 2020
I would have rated this app 4 earlier - because it's a bit of hassle to get it installed and customize. It becomes an overwhelming experience to go through everything in the beginning. But, once you understand how things work it's quite easy to scale it up + their support is really awesome + well written FAQs and documentation. Throughout the installation process AND dealing with a post installation issue their responses were quick and to the point. Shout out to Harpreet K who helped me through. Coming back to the hassle - The reason for this again is the dynamism that this app provides. It's one of the most powerful apps out there which has support for almost all major themes and provides various configurations. Other bundle apps have parts of it but not the whole package. And such customization would need your theme code to be modified in a certain manner, that's why it's a bit tricky to get started. My suggestion would be -don't try to do things yourself if you're not an expert with Shopify's Liquid code. Their support is great, let them help you. Kudos to the bold team. I hope you keep providing us with the great support as you have now.
June 1, 2020
Kaiser was very helpful working with our official + dev store. Thanks for the great customer service!
May 28, 2020
The Bold Bundles app is outstanding and the customer service is even better. Challi did an awesome job upgrading out app experience to match our brand message.
May 5, 2020
We have used Bold Bundles for over a year and have found it extremely useful. Customer support is excellent whenever we run into an issue. Carter has helped us and been courteous each time.
April 29, 2020
I rate the app itself at a 4 just on customization ease etc. I rate an overall 5 for their customer support. During a time where there are limited staff in various companies. Ihave experienced exceptional if not the best customer support with Bold. Chat is the easiest and quickest way to get my issues addressed and solved. Email works as well but i always prefer the chat. Everyone Ihave dealt with have been curteous, quick to find a solution and when it is out of their hands or knowledge they direct me where to go. Their developers also are quick to fix anything I nor the agent can. running a business always comes with surprise problems i always hope if i do it is with their products (thought seldom is their products are great) just because it is the least stressful to solve.
April 28, 2020
Carter provided me with one of the best customer service. Thanks bold! recommending the app for you!
April 27, 2020
I wanted an app that could provide bundles and discounts to customers to increase sales and average order amounts. When I realized the bundles I created weren't installed correctly, Carter from customer support made it really easy for me to fix the problem.
April 24, 2020
Priyanka provided me with excellent service as I tried to figure out how to work this APP. Great customer service.
April 16, 2020
Great customer support they will not stop until your problem has been resolved i would definitely recommednd