BOLD Bundles ‑ Product Bundles

Nov. 24, 2015

The absolute worst "customer service". I paid to have the app installed their team over a month ago and the app is STILL not working. This app has cost my site hundreds of dollars. The "customer service" team did a "trial bundle" on my site and left it on without informing me of this. This allowed multiple customers to order items for free! The customer support team has only responded to my emails and phone calls by saying, "It looks like there is an issue you are having with the app. Is there anything else I can help with" They have done nothing to fix all the issues. I DO NOT recommend this app. So far, it seems like a scam. Extremely disappointed.

Nov. 23, 2015

I don't think you should be calling this app product bundles. It has way too many limitations. You can't list the bundle as a product, it can only be under the products that are within the bundle. You can't list an item that's in one bundle, in another etc etc etc. I understand that you're limited by shopify to some degree but it's very frustrating to find out all of these limitations after I got so excited :) Seems like support is on vaca these days.

Nov. 23, 2015

Exactly what we needed! really easy to use interface and makes it really easy to up-sell! The install is a little tough so we paid the $25 to have it put in for us, which is worth it for us

Nov. 21, 2015

Awesome App and stupidly good support!

Nov. 20, 2015

very good app, looks like we have found the solution for our package deals

Nov. 6, 2015

Awesome application and very quick turnaround on the custom install http://bodysurfonline.com

Oct. 29, 2015

Support is very slow--took 3 days to get a response. Also the inability to include a product in more than one bundle makes this incredibly overpriced and these combined are what I'm basing my rating on.

Oct. 29, 2015

This company actually keeps you informed of progress during install! Very reliable!

Oct. 27, 2015

Just installed this app which we think will be important for merchandising and increasing sales. We're using the Minimal theme and needed help tweaking the code to make it render correctly. The Bold team was very responsive and got the job done quickly, thanks!

Oct. 24, 2015

We've built our store using several Bold Apps, and they all worked great until we went live with the store and switched to the actual store domain. Our server is protected with Cloudflare (which Bold also uses to protect their own servers), but this caused the apps to cease working properly. We've gone back and forth with Bold several times trying to find solutions, but they've finally ceased to answer emails or phone calls. This is a glaring weakness in their product line if they cannot support customers who use the same server security software that they use themselves. We've begun to run into multiple customer service issues due to our inability to get the apps functioning properly and are going to have to remove all the apps and cancel Bold services. Sadly, there are no other good products in the app store that will fill the void. This causes a fundamental flaw in the way our entire store works. So buyer beware, don't built your business on Bold. You may find yourself left out in the cold.

Oct. 21, 2015

The App is an added value for my site and for marketing promotions. When I started to use it, I could configure the HTML code easily following the instructions made by the developers, and when I had a little problem with the app, I received a fast support from Holly!

Oct. 9, 2015

I am really enjoying this app so far. It makes online bundling so much easier! I have more learn to maximize this feature for my store, but so far so good! I am finding the app very user-friendly and would definitely recommend it to a friend!

Oct. 3, 2015

Working great so far! Support is even more amazing from Bold

Oct. 1, 2015

Bundling was a no-brainer value-add to the way we sell our products. The Product Bundles app is a great solution to accomplish it and is very easy to use. My only off comment is that I wish there was a way to more intuitively lead/prompt the customer towards completing the bundle. Perhaps it's a limitation of my theme, or fact that I am bundling collections not specific products, but as it stands, the customer has to remember to add part II to complete the bundle. But overall otherwise satisfied with functionality and ease of use.

Sept. 29, 2015

nice app , great support..works like a charm

Sept. 25, 2015

This app is awesome, a great way to increase sales by bundling products. this app gives me the opportunity to turn your store into a one stop shop....

Sept. 23, 2015

Just installed the app last night and I had a little difficulty with making it match my store's theme. Michael from Bold was super helpful though and quickly jumped on to the store and sorted it out for me with some custom CSS. Free of charge as well which was great. I'd love it if the app was more customisable straight out of the box but that's the only minor complaint so far. Can't fault them at all on customer service. Thanks!

Sept. 22, 2015

Great app and even better support. Much appreciated guys, keep up the good work!

Sept. 14, 2015

The app itself works pretty well, although the ability to use it alongside inventory tracking is sorely needed (and currently nowhere on their roadmap). My primary concern with this app (and why we are most likely discontinuing our subscription) is this: It's a sales tool with NO WAY to track its effectiveness - the app comes with no built in tracking, and the method Bold uses to add the bundles (hidden variants) renders the built-in Shopify reporting tools useless for tracking them as well. Let me be clear: you will have NO way to see whether this app is actually generating sales - they're invisible to Shopify's tools, and no supplementary tools are provided. You're just taking Bold at its word that this app is effective, and this will most likely be the case for at least the foreseeable future. Straight from Holly in their support department, "We're not working on reporting features for Product Bundles at the moment, but the idea has been pitched to the team to see if this functionality can be added in the future. :-)"

Aug. 31, 2015

Good on bundles. Would like to speak to support team for more feature. What is a support email, since I submitted two support requests from the website and I didn't get any response ? Thank you