PC ‑ Custom Product Options
All reviews
Review RSS feed
04/06/24 Thank you Lasandra for your exceptional customer service. Everything is running smoothly now 03/06/25 PLEASE I NEED HELP ASAP All my personalized products don´t have the personalization options any more, although the app is installed (I´m on the Premium plan). I can´t reach any client support via chat. Please I need help asap 9/13/24 Shevaughn helpd me out finding out the source of the issue, everything is running smoothly. Thanks so much. 9/12/24 The page app disappeared in my shopify store, although the app is installed (I´m on the Premium plan). I can´t reach any client support via email. All of my customized products have their prices changed so now they cost thousands of euro. Please I need help asap Customer support chat is great, Aman helped me so much to have my customizations up and running!
Hi STRENDING, Thank you for taking the time to leave us this review! We're thrilled that you had a great experience with our team, and it is very kind of you to specifically recognize Aman. He will be thrilled to read this. Thanks again!
très bon service client, hyper réactif, mon bug a été très vite réglé par le conseiller
Bonjour Ma boutique, Merci pour l'avis 5 étoiles ! Nous sommes très heureux d'apprendre que vous avez reçu un excellent soutien de la part de notre équipe. N'hésitez jamais à nous contacter pour tout besoin futur !
I had the most wonderful experience with DEEP! He was very helpful, kind and considerate. Deep walked through all of my concerns and helped me make my pages stand out! Thank you so much!! I will recommend.
Hi Doglicious Bakery Bites, Thanks so much for the positive feedback and for recognizing Deep! He is an excellent team member and will be thrilled to read this. Thanks again!
Helpful and quick
Hi Gallop Guru, Thanks for the 5 star review! Please always feel free to reach out for any assistance!
All of a sudden it stopped working for us.
Hi Bunty Pet Products, Thank you for your feedback. We're sorry to hear that the app stopped working for you. Our support team has reached out to assist, but we haven't heard back to confirm if the issue was resolved. Please let us know if you still need help so we can ensure everything is working properly for you. Thank you for your patience and understanding.
Lasandra has been an absolute pleasure to deal with. From the moment I reached out, he handled all of my queries with professionalism and efficiency, resolving everything within minutes. His responsiveness and clear communication made the entire process incredibly smooth and stress-free. Exceptional customer support like this really sets the app apart. I’d highly recommend this app to anyone looking for both great functionality and outstanding service."
Hi Cakers Warehouse, Thanks so much for this nice review! Deep is a fantastic member of our team, always going above and beyond for our merchants. Please never hesitate to reach out to us for any future needs!
I contacted customer service regarding an issue with my product customizer app on my website. The drop-down menus were not automatically populating the price of each item. Deep was very helpful to address the issue along with resolving the issue in less than 10 minutes. I will be sure to lean on the support of customer service hence forward if I encounter any further issues. Thank you.
Hi JazzBeautyBar, Thanks so much for the 5 star review and for recognizing Deep's efforts. He is an outstanding team member and will be thrilled to receive this feedback. Cheers and happy selling!
We love this app and the customer service is always so great. We have only had 2 small issues and they fixed it super quickly!! Thanks team.
Hi ThatLittleCakeShop, Thanks so much for taking the time to leave us this nice review! We're very happy to hear that you love our app and that you are consistently receiving great service from our customer support team. We're thrilled to have the privilege of serving merchants such as yourself. Cheers!
Exactly the customisation I needed for my website . Contact centre was also very helpful and understood the brief.
Hi Abrahamallen, Thanks for the kind words! We're thrilled that you having a great experience with our app and the support team behind it. Cheers and happy selling!
all perfect Aman best support manager
Hi Bsign, Thanks for the 5 star review and for recognizing Aman. He will be thrilled to read this! We are always here to assist!
Had a problem and very quickly got help from Aman and the problem is fixed!
Hi Stag Design, Thanks for the 5 star review, and thank you for recognizing Aman! He's a great team member and will be thrilled to read this feedback. Thanks again!
Easy to use and rather dynamic. Customer Service is incredibly responsive and fixes problems quite quickly.
Hi FYEAH Printing, Thanks for the positive feedback! We're very happy to hear that the app was easy for you to use and you received speedy support from our customer service team. Cheers and happy selling!
Deepanjoy was awesome and helped me with navigation through the app
Hi Elltee, Thanks for recognizing Deepanjoy! He's an excellent team member and is highly dedicated to assisting our merchants. Please always feel free to reach out to us!
This app has been crucial to how we operate. Customizability is something that we're extremely happy to be able to provide to our customers, and this customizability wouldn't happen without this app backing us. We very much appreciate the help in working the kinks out of our update. The support is one of the best I've experienced, and makes using the Product Customizer worth it.
Hi Sweet Candy Company, Thanks so much for this wonderful review! We're so happy that Product Options & Customizer is working so well for your store and that you've received outstanding support from the team behind it. Cheers and happy selling!
I've been using this App for over 10 years, it's easy to use and the support is prompt and spot on every time!
Hi Maria's Portrait Studio, Thank you so much for this wonderful review and for using our app for such a long time! We are absolutely thrilled to have the privilege of serving merchants such as yourself. Please always feel free to reach out to our team for any needs!
Customer service is beyond 5 stars! Ultimately the app did not meet my complicated needs, but Shevaughn went above and beyond to tweak my coding and the app to try and make it work for me. I really appreciated the effort and would 100% give them a chance to try out the app!
Hi Zoo&roo, We're sorry to hear that the app did not fit your more complicated needs, and we'd love to hear what improvements we can make to better suit your business. Thank you for recognizing Shevaughn's work. He is an outstanding team member and will be thrilled to receive this feedback Thanks again!
I have been using this app for around a year and the support is unmatched. I did have an issue with my coding at first and the team worked on the issue until they were able to fix it, any time since then that ive needed support they have always promptly handled the issue. I have never dealt with better customer service than these guys! They are awesome! rest assured if any issues arise for you, they will handle it and get the job done.
Hi Cotton Press Co. Thank you so much for the wonderful feedback! We are very serious about the quality of our customer service, so this is very gratifying to read. Please do not hesitate to reach out to us for any future needs!
Lasandra has the best support! She's kind, quick, and is always so helpful to make all of my customization dreams come true! From formatting, placement, colorations, walking me through best options - I can't recommend enough!
HI FindingHopeandJoy, Thank you so much for recognizing Shevaughn! He is a fantastic member of our team and always goes above and beyond to help our merchants. Cheers and happy selling!
it does the job i needed and the customer service was outstanding. The Tech Support team worked with me until it was all good. The steps can be a bit confusing since this is essentially a bolt-on on top of the Shopify data models and templates. At the end of the day though, it was just want i needed.
Hi Malibu Skate Wear, Thanks for the positive feedback and for recognizing the effort of our customer service team. Our developers are hard at work making some UI improvements which should make the initial steps much easier in the future. That said, our support team is always here to assist you, so please do not hesitate to reach out!
Great customer support experience! Not only did they fix the problem, they gave advice on how to better my website and avoid future complications.
Hi MADRE, Thanks for the 5 star review! It's wonderful to receive such great feedback about the quality of our support team. We are always here to help!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.