PC ‑ Custom Product Options
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Amazing customer service, had a problem and it was sorted within 30 minutes!
Hi YellowBlossomDesignsLtd, Thank you for your kind words! We're thrilled to hear that our customer service team was able to resolve your issue promptly. Your satisfaction is our priority, and we're here to assist you whenever you need us!
Bonne app mais support qu'en anglais... Réagis plutôt rapidement aux problèmes Je recommande malgré tout car c'est très intuitif et cela fonctionne bien Merci au support pour leur aide rapide
Bonjour Billots Chabret, Merci de partager votre expérience! Nous sommes heureux que notre application soit facile à utiliser et nous sommes également ravis de voir que vous êtes satisfait du temps de réponse de notre service client. Malheureusement, nous n'avons actuellement aucun francophone dans notre équipe de service client, mais nous sommes heureux que vos besoins soient jusqu'à présent satisfaits. Merci encore!
Wonderful app and extremely great customer service. When reaching out the team responded within MINUTES! Crazy fast, would definitely reccommend
Hi strictlygeneric, Thanks for sharing! We're thrilled to know our team member Shevaughn supported you successfully as providing great customer service is key for us. Thanks again for your feedback!
So far it is great:) The support team is very supportive with the questions I had for the app.
Hi AEGI KOYA, Thank for sharing your experience with us! We're happy to see you had a great experience with our team. Thanks again!
04/06/24 Thank you Lasandra for your exceptional customer service. Everything is running smoothly now 03/06/25 PLEASE I NEED HELP ASAP All my personalized products don´t have the personalization options any more, although the app is installed (I´m on the Premium plan). I can´t reach any client support via chat. Please I need help asap 9/13/24 Shevaughn helpd me out finding out the source of the issue, everything is running smoothly. Thanks so much. 9/12/24 The page app disappeared in my shopify store, although the app is installed (I´m on the Premium plan). I can´t reach any client support via email. All of my customized products have their prices changed so now they cost thousands of euro. Please I need help asap Customer support chat is great, Aman helped me so much to have my customizations up and running!
Hi STRENDING, Thank you for taking the time to leave us this review! We're thrilled that you had a great experience with our team, and it is very kind of you to specifically recognize Aman. He will be thrilled to read this. Thanks again!
très bon service client, hyper réactif, mon bug a été très vite réglé par le conseiller
Bonjour Ma boutique, Merci pour l'avis 5 étoiles ! Nous sommes très heureux d'apprendre que vous avez reçu un excellent soutien de la part de notre équipe. N'hésitez jamais à nous contacter pour tout besoin futur !
I had the most wonderful experience with DEEP! He was very helpful, kind and considerate. Deep walked through all of my concerns and helped me make my pages stand out! Thank you so much!! I will recommend.
Hi Doglicious Bakery Bites, Thanks so much for the positive feedback and for recognizing Deep! He is an excellent team member and will be thrilled to read this. Thanks again!
Helpful and quick
Hi Gallop Guru, Thanks for the 5 star review! Please always feel free to reach out for any assistance!
All of a sudden it stopped working for us.
Hi Bunty Pet Products, Thank you for your feedback. We're sorry to hear that the app stopped working for you. Our support team has reached out to assist, but we haven't heard back to confirm if the issue was resolved. Please let us know if you still need help so we can ensure everything is working properly for you. Thank you for your patience and understanding.
Lasandra has been an absolute pleasure to deal with. From the moment I reached out, he handled all of my queries with professionalism and efficiency, resolving everything within minutes. His responsiveness and clear communication made the entire process incredibly smooth and stress-free. Exceptional customer support like this really sets the app apart. I’d highly recommend this app to anyone looking for both great functionality and outstanding service."
Hi Cakers Warehouse, Thanks so much for this nice review! Deep is a fantastic member of our team, always going above and beyond for our merchants. Please never hesitate to reach out to us for any future needs!
I contacted customer service regarding an issue with my product customizer app on my website. The drop-down menus were not automatically populating the price of each item. Deep was very helpful to address the issue along with resolving the issue in less than 10 minutes. I will be sure to lean on the support of customer service hence forward if I encounter any further issues. Thank you.
Hi JazzBeautyBar, Thanks so much for the 5 star review and for recognizing Deep's efforts. He is an outstanding team member and will be thrilled to receive this feedback. Cheers and happy selling!
We love this app and the customer service is always so great. We have only had 2 small issues and they fixed it super quickly!! Thanks team.
Hi ThatLittleCakeShop, Thanks so much for taking the time to leave us this nice review! We're very happy to hear that you love our app and that you are consistently receiving great service from our customer support team. We're thrilled to have the privilege of serving merchants such as yourself. Cheers!
Exactly the customisation I needed for my website . Contact centre was also very helpful and understood the brief.
Hi Abrahamallen, Thanks for the kind words! We're thrilled that you having a great experience with our app and the support team behind it. Cheers and happy selling!
all perfect Aman best support manager
Hi Bsign, Thanks for the 5 star review and for recognizing Aman. He will be thrilled to read this! We are always here to assist!
Had a problem and very quickly got help from Aman and the problem is fixed!
Hi Stag Design, Thanks for the 5 star review, and thank you for recognizing Aman! He's a great team member and will be thrilled to read this feedback. Thanks again!
Easy to use and rather dynamic. Customer Service is incredibly responsive and fixes problems quite quickly.
Hi FYEAH Printing, Thanks for the positive feedback! We're very happy to hear that the app was easy for you to use and you received speedy support from our customer service team. Cheers and happy selling!
Deepanjoy was awesome and helped me with navigation through the app
Hi Elltee, Thanks for recognizing Deepanjoy! He's an excellent team member and is highly dedicated to assisting our merchants. Please always feel free to reach out to us!
This app has been crucial to how we operate. Customizability is something that we're extremely happy to be able to provide to our customers, and this customizability wouldn't happen without this app backing us. We very much appreciate the help in working the kinks out of our update. The support is one of the best I've experienced, and makes using the Product Customizer worth it.
Hi Sweet Candy Company, Thanks so much for this wonderful review! We're so happy that Product Options & Customizer is working so well for your store and that you've received outstanding support from the team behind it. Cheers and happy selling!
I've been using this App for over 10 years, it's easy to use and the support is prompt and spot on every time!
Hi Maria's Portrait Studio, Thank you so much for this wonderful review and for using our app for such a long time! We are absolutely thrilled to have the privilege of serving merchants such as yourself. Please always feel free to reach out to our team for any needs!
Customer service is beyond 5 stars! Ultimately the app did not meet my complicated needs, but Shevaughn went above and beyond to tweak my coding and the app to try and make it work for me. I really appreciated the effort and would 100% give them a chance to try out the app!
Hi Zoo&roo, We're sorry to hear that the app did not fit your more complicated needs, and we'd love to hear what improvements we can make to better suit your business. Thank you for recognizing Shevaughn's work. He is an outstanding team member and will be thrilled to receive this feedback Thanks again!
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