All reviews

Rating Breakdown

  • 5
    89% (906 ratings)
  • 4
    5% (52 ratings)
  • 3
    1% (10 ratings)
  • 2
    1% (9 ratings)
  • 1
    4% (42 ratings)

Reviews with Text

  • 98% (1,001)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 11, 2023

Parfait Nicoz est vraiment le boss !

Using app

13 days

Total reviews

4

Average rating

5.0

Developer Reply

Bonjour Rubyquality, Merci d’avoir laissé cette excellente critique! Nous apprécions que Nicoz ait pu vous aider et vous faciliter la vie! Nous espérons que Product Options et Customizer vous apporteront tous les avantages dont vous avez besoin pour votre magasin. Stephanie and the Customer Support Team

5 / 5 Share

Sept. 6, 2023

Their app is great. Customer service and support line even better!

Store

Truphae

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Greetings Truphae, Thank you for taking the time to give us this great review! We love that you reached out and received the help you needed to set up your app the way you wanted it. It is great to hear that Product Options and Customizer can benefit your store. Stephanie and the Customer Support Team

5 / 5 Share

Aug. 29, 2023

We can easily enable customization for new products with just a few clicks. Really cool! Great additional options.

Store

Pole

Using app

About 1 year

Total reviews

12

Average rating

3.3

Developer Reply

Hi there Pole, Thank you for taking the time to leave us this awesome review! We love that you are able to customize your products easily and that Product Options and Customizer works for your store. Stephanie and the Customer Support Team

5 / 5 Share

Aug. 28, 2023

A must have for any Shopify store owner. Opens up new worlds of potential for ordinary products and makes them incredible! Support staff is super friendly and helpful with tech support!

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Greetings to you North Rockland Athletics powered by Fleet Fundraising, We appreciate you leaving this awesome review! We are ecstatic that you can see this app as a must have for store owners around the globe that want to make their ordinary products stand out. We also appreciate that you were able to use our support team to assist you with your technical needs. Product Options & Customizer is perfect for your store! Stephanie & The Customer Support Team

5 / 5 Share

Aug. 28, 2023

Great App. Works very good. Customer support is 24/7 in chat. Great service! 100& recommend this app. Thank you

Using app

7 days

Total reviews

18

Average rating

5.0

Developer Reply

Hello there ZITOCASES, Thank you for taking the time to leave this 5-star review. We appreciate that you were able to use our customer support to assist you with setting up your app the way you want it to work. It is great to hear that Product Options and Customizer can benefit your store. Stephanie and the Customer Support Team

5 / 5 Share

Aug. 16, 2023

We've just begun using this app, and I ran into a couple of issues related to our Shopify theme. I chatted with support twice in one day and Shevaughn was so helpful...both in solving my problem and in thinking ahead to another issue that might trip us up in the future. I really appreciated it!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there KC Merch Co, First and foremost, thank you for the great review and for reaching out for support when you needed it! We are ecstatic that Shevaughn could step up and assist you with your needs in setting up your Product Options and Customizer app and that he was able to identify the future needs. We take pride in our customer support service and we love that you have found what you need in Product Options and Customizer. Stephanie and the Customer Support Team

5 / 5 Share

Aug. 11, 2023

It works great, and if you happen to have an issue, their tech support is extremely fast and efficient!

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Greetings to you gruporosadorodriguez, Thank you for taking the time to give us this great review. We are happy that our tech support could quickly assist you and that our app works great for your store. It is always fantastic that Product Options & Customizer can do what is needed to customize your products! Stephanie & The Customer Support Team

5 / 5 Share

Aug. 3, 2023

I am still learning how to fully use this app. But I have to say the customer support is AWESOME! Once a live person is on, which was quick, it's a live person who jumps right in. No bot making you spin your wheels. Shevaughn was great and has given top-rate customer service!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Greetings Frances Moon, Thank you for taking the time to leave such a great review! We are happy that Shevaughn was able to provide awesome, quick service for you. We love it that Product Options & Customizer is benefiting your store and we are here to help with whatever you may need. Stephanie and the Customer Support Team

5 / 5 Share

Oct. 12, 2023

Best customer service! I had a weird issue and couldn't figure it out no matter what I tried. Their support team stuck with the issue until it was resolved. They're wonderful to work with.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Fancy Pants Boutique by Nancy, Thank you for your 5-star review. We are glad that Aman was able to apply his help and knowledge to assist you with all of the features you have available. Product Options & Customizer is perfect for your store. Stephanie & the Customer Support Team

5 / 5 Share

March 4, 2024

Had a great customer service experience today. We just upgraded our theme and had an issue with the Product Options & Customizer app which we've been using for several years now. Opened the chat on their site and they had it solved for us in 5 minutes. Doesn't get better than that. Thanks. Update: had another small issue today and once again, 5 minutes and all fixed. Thanks again!

Using app

Almost 9 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello Ted's Cigars, Thank you for your 5-star review. We are glad that you had fast customer service and that we were able to assist you! Thank you for being a long-term customer. It is great that Product Options & Customizer is benefiting your store. Stephanie & the Customer Support Team

5 / 5 Share

July 24, 2023

We've been using this app for years with no difficulty. We had a recent issue with it after we updated our theme, but customer service fixed it within an hour of being notified of the issue. Excellent service.

Using app

About 6 years

Total reviews

3

Average rating

5.0

Developer Reply

Greetings Booster Club Sales, Thank you for the glowing review and thank you for being a valued customer. We are happy that you reached out to support and was able to get the service you needed for your updated theme. It is great to hear that Product Options & Customizer is supporting your store needs. Stephanie & the Customer Support Team

5 / 5 Share

July 24, 2023

In the beginning, it took about 5 minutes to understand the functions. The support has additionally answered the last questions very quickly and helpfully. Individual adjustments were even made within 10min after the request. Thanks for the quick help, we will test the "product options" and see how the store users like it. Keep up the good work

Using app

About 5 hours

Total reviews

1

Average rating

5.0

Developer Reply

Helo Hook, Slice, and Friends, Thank you for your 5-star review. It is great to hear that you were able to utilize our support team to help you understand the functionality of Product Options & Customizer and get quick resolution to your needs. Your store looks great! Stephanie & the Customer Support Team

5 / 5 Share

July 14, 2023

We’ve been using app for several years to add custom options to products and it has always worked seamlessly for us. But they really stand out from a support perspective. In our migration to a 2.0 theme, they went above and beyond to ensure the app was installed and working before we published. Good support is not a given anymore, but this company really shines. Well done and we highly recommend.

Using app

Over 5 years

Total reviews

4

Average rating

5.0

Developer Reply

Greetings Mellow Monkey, Thank you for the 5-star review. We love that your migration to the 2.0 theme went smoothly with our customer support assistance. We are here for you whenever you need us. It is great to hear that Product Customizer is benefiting your store! Stephanie and the Customer Support Team

5 / 5 Share

July 12, 2023

Such a great app to have when you need to add product variants in your shop. The person who helped me made sure that I set up the product correctly! I'm currently using the free plan as, right now, I only need to customize one product in my shop but will switch to the paid version once I need to customize more products in my shop!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Greetings Seaside Haven Candle Company, We appreciate your 5-star review and we are glad that you recieved the assistance you needed to set up your product. It is always great to hear how Product Options and Customizer can make your product stand out! We are here to assist you with anything you may need. Stephanie & the Customer Support Team

5 / 5 Share

July 3, 2023

app is easy to use and customer service helped A TON! Was having an issue getting to the next steps in the setup wizard but was easily fixed and they were quick to reply

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello Sugar Pop Fizz, Thank you so much for the 5-star review. We are so glad that the Customer Support team was able to assist you with the setup wizard. Your store looks amazing! It is great that Product Customizer is working for you. Stephanie and the Customer Support Team

5 / 5 Share

June 28, 2023

Great service and product. Emailed a few times to ask for help with the system and they’re always very quick at replies and very helpful with what I need

Using app

Over 4 years

Total reviews

4

Average rating

4.0

Developer Reply

Hello Spoken Gifts LTD, Thank you for your glowing review and we appreciate that our quick service has been helpful to you! The large selection of personalized gifts on your site looks fantastic. We are very happy that Product Customizer can add value to your store. Stephanie & the Customer Support Team

5 / 5 Share

July 22, 2024

Fast customer support, helped me in 10 minutes to solve the problem i had with the app. Great service

Store

Achieve

Using app

About 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Greetings Achieve, Thank you for the 5-star review, we agree that Aman is the best! Dog owners will love those personalized harnesses and we are happy that Product Customizer can add value to your store.

5 / 5 Share

June 22, 2023

This app looks like it will work well for us. The Support we received was awesome and Nicoz helped set things up! Thank you Nicoz!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at Tigershark Thank you for the glowing review. We're thrilled to learn that Nicoz was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success! Stephanie & The Product Customizer Support Team

5 / 5 Share

June 22, 2023

Wow this is the Best app shopify has to offer.Thanks to Nicoz for helping take care of my issues super super fast and professional.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at Head 2 Toe Plus Thank you for the glowing review. We're thrilled to learn that Nicoz was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success! Stephanie & The Product Customizer Support Team

5 / 5 Share

June 14, 2023

I recently had the opportunity to reach out to the support team of this app, and I must say they exceeded my expectations. The level of assistance and guidance I received was exceptional. The team was incredibly helpful and responsive throughout the entire process. They listened attentively to my issue and provided clear instructions to help resolve it. They even went the extra mile by patiently addressing my follow-up questions, ensuring that I fully understood the solution. What impressed me the most was their genuine willingness to assist. They made me feel valued as a user and went above and beyond to ensure my satisfaction. Their professionalism and knowledge were evident in every interaction. I greatly appreciate the support team's dedication and commitment to providing top-notch assistance. It's evident that they take pride in delivering exceptional customer service. I highly recommend this app based on the outstanding support I received. Kudos to the support team for their efforts in making my experience a truly positive one!

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at lindaparadisacademy Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team