All reviews

Rating Breakdown

  • 5
    89% (904 ratings)
  • 4
    5% (51 ratings)
  • 3
    1% (10 ratings)
  • 2
    1% (9 ratings)
  • 1
    4% (40 ratings)

Reviews with Text

  • 98% (997)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 11, 2023

We use this app really well. The support has been amazing - they sorted out my issue with a theme update in 10 mins really well. Though for future advancements - I'd love if there was a way of moving the data or downloading it to support our order management system in some way as the business has grown.

Using app

Over 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at Solesmith Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team

5 / 5 Share

May 9, 2023

Customer service for this app is incredible. I needed a couple things moved around on my site, and customer service fixed it within 5 mins. I love how to customization also fits my theme. A lot of other apps completely tweaked the entire product page so it did not fit the theme

Using app

11 days

Total reviews

4

Average rating

5.0

Developer Reply

Hello to our friends at Linkbeforeyousink Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The Product Customizer Support Team

5 / 5 Share

May 3, 2023

Great app for displaying options. Helpful customer service (especially Aman) FYI - Customer service is not open on weekends.

Using app

13 days

Total reviews

4

Average rating

5.0

Developer Reply

Hello to our friends at Angeltripp Hair Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The Product Customizer Support Team

5 / 5 Share

May 3, 2023

Great app, nice to be able to be able to have products where you have to enter in dates. Some of the other apps I noticed doesn't have that option.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at HonorSociety.org Store Thank you for leaving this thoughtful review! We appreciate you taking the time to write this! We love having you as a customer and we are always here to help your Shopify store succeed! Tanu & The Product Customizer Support Team

5 / 5 Share

April 28, 2023

Sono stati cordialissimi e mi hanno seguita in ogni mia richiesta, all'inizio avevo qualche difficoltà ma mi hanno mandato immagini e video tutorial direttamanete dal mio sito per spiegarmi. Grazie ancora!

Using app

About 20 hours

Total reviews

1

Average rating

5.0

Developer Reply

Ciao ai nostri amici di CREARELAB Grazie per la fantastica recensione. Siamo lieti di sapere che hai avuto un'esperienza positiva con la nostra app e che il nostro team di supporto è stato in grado di aiutarti. Apprezziamo davvero la tua attività e siamo molto grati per la fiducia che hai riposto in noi. Vorremmo ringraziare i fantastici clienti come te per il tuo straordinario supporto! Sei forte! Saluti, Pushpesh e il team di supporto per la personalizzazione del prodotto

5 / 5 Share

April 25, 2023

Thank you for such an amazing support. The app is easy to use and extremely useful for a reasonable price.

Using app

Over 6 years

Total reviews

28

Average rating

4.4

Developer Reply

Hello to our friends at Un Lieu de Lumière - cours à distance en ligne de soins énergétiques Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team

5 / 5 Share

April 25, 2023

Wow, the support is amazing. They got us up and running quickly. Helped with the installation and added some customizations. A+++

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at JovelyCo Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The Product Customizer Support Team

5 / 5 Share

April 20, 2023

App was a little hard to get up and running, but I contacted support and they set it up for me. Have gotten an order since then and the app seems to be working!

Using app

1 day

Total reviews

4

Average rating

5.0

Developer Reply

Hello to our friends at BFF Rings Thank you for the fantastic review. We're delighted you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Tanu & The Product Customizer Support Team

5 / 5 Share

April 20, 2023

Great customer service if you have questions. Quick responses and the app works seamlessly with Shopify.

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello to our friends at Overflow Vinyl Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team

5 / 5 Share

June 7, 2023

I recently encountered an issue with the "option requirement" feature in Product Options and was fortunate enough to receive assistance from Shevaughn, one of their technical support specialists. I am compelled to share my experience and highlight the exemplary service I received. From the very beginning, Shevaughn proved to be an invaluable resource. Despite my limited knowledge of the software, he patiently fixed the issue. Shevaughn's expertise in Product Options was evident throughout our interaction. He quickly identified the root cause of my issue and offered a clear and concise solution. As a result, I was able to resolve the "option requirement" problem with minimal difficulty. In addition to his technical prowess, Shevaughn displayed excellent customer service skills. He was attentive, empathetic, and responsive, making me feel valued and heard as a customer. His friendly demeanor and genuine willingness to help made the entire experience positive. I cannot express enough gratitude for Shevaughn's exceptional technical support. He is a true asset to the Product Options team and a shining example of what customer service should be. Thanks to his help, I can now confidently and easily use the "option requirement" feature. I highly recommend Product Options, not only for their excellent software but also for their unparalleled customer support, exemplified by professionals like Shevaughn.

Using app

2 months

Total reviews

3

Average rating

4.7

Developer Reply

Hello to our friends at Camila's Patisserie Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team

5 / 5 Share

March 28, 2023

J'ai pris le Basic plan, j'avais un peu de difficulté à comprendre, mais rapidement le service à la clientèle m'a pris en charge et m'a été d'une aide formidable ! Merci encore Shevaughn !

Using app

About 4 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at Distillerie du Fjord Merci pour la critique élogieuse. Nous sommes ravis d'apprendre que vous appréciez Product Customizer et que Shevaughn a pu vous aider. Nous allons au-delà pour aider chaque commerçant et je suis heureux que nous ayons atteint le but pour vous. Nous vous souhaitons, à vous et à votre magasin, beaucoup de succès. Tanu & The Product Customizer Support Team

5 / 5 Share

March 23, 2023

Very useful app with great customer support. I really wish Shopify would have included these features, but besides that, the app is a must have for businesses that need more customizable options.

Using app

Almost 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at Visual Garage Inc Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team

5 / 5 Share

March 23, 2023

I am very grateful for the customer service, they were very helpful since I was struggling a lot on my own, excellent application, I totally recommend it

Using app

About 16 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at ourevolve Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team

5 / 5 Share

March 22, 2023

I love this app. It is very easy to use. There is a free plan if you just want to test customisation on one of your products. I am in the UK, and the support team got back to me in seconds. Sheniel was extremely helpful with the setup. It looks flawless with my theme. I will definitely be upgrading to the paid plan for my other customisable products. Thank you!

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Hello to our friends at Rest In Pieces Thanks for sharing your review with us and the community. We're thrilled to learn that Sheniel was able to assist you. We truly appreciate your business, and we can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team

5 / 5 Share

March 14, 2023

Fast customer support. Thank you! App allows us to let customers add gratuity or premium add-ons to existing items.

Using app

Almost 3 years

Total reviews

3

Average rating

4.0

Developer Reply

Hello to our friends at André’s Confiserie Suisse Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team

5 / 5 Share

March 14, 2023

Love how easy to use this application is - and what's even better is the level of customer service and support that you receive with it! Their team is always so quick to help me with any issues.

Store

kulgra

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at kulgra Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team helped you with issues quickly. We go above and beyond to help every merchant and I am glad we hit the mark for you. We wish you and your store a great success! Tanu & The Product Customizer Support Team

5 / 5 Share

March 13, 2023

Excellent support if you run into any difficulty. Responded within a few hours and resolved the issue for us quickly and efficiently. Thanks Aman for brilliant customer service. App is now working well and offers us the customisation options we required. Thanks Aman and the Product Customizer Team.

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at Timbersmiths Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to assist you. We go above and beyond to help every merchant and I am glad we hit the mark for you. We wish you and your store a great success! Tanu & The Product Customizer Support Team

5 / 5 Share

March 2, 2023

Their customer support was awesome and helped me with all my needs and got the app working. Thank you for the help

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Hello to our friends at London Crafted Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team

5 / 5 Share

Feb. 24, 2023

Semplice bella e con un super supporto tecnico Consiglio vivamente questa app per inserire testi e dare la possibilità di far caricare le foto al cliente

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

Ciao ai nostri amici di Elinorlab Grazie per la fantastica recensione. Siamo lieti di sapere che hai avuto un'esperienza positiva con la nostra app e che il nostro team di supporto è stato in grado di aiutarti. Apprezziamo davvero la tua attività e siamo molto grati per la fiducia che hai riposto in noi. Vorremmo ringraziare i fantastici clienti come te per il tuo straordinario supporto! Sei forte! Saluti, Pushpesh e il team di supporto per la personalizzazione del prodotto

5 / 5 Share

Feb. 23, 2023

This product worked perfectly for adding a color option to my product with out effecting its stock. I make custom skateboards where people can adjust the background color, and this app made that doable. Not only that but I had trouble setting it up, but their online chat service was there for me immediately, and their specialist Sheniel helped me super fast and solved my problem in less than 5 minutes! What a hero! Thanks guys!!

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Hello to our friends at Skate Shapez Thanks for sharing your review with us and the community. We're thrilled to learn that Sheniel was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team