Product Options & Customizer
Product Options & Customizer | Personalize Product Variants
Rating
4.8
feedback
1,759
chart
#478
All reviews
Rating Breakdown
Review RSS Feed
Feb. 23, 2023
GREAT app. SUPERB support. It requieres a bit of knowledge to set up, but perfect for our needs. Great work here.
Hello to our friends at LitheApparel® Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
Feb. 21, 2023
Product Options & Customizer is arguably the best Shopify app on the market when it comes to providing custom options and/with conditions on your Shopify store. The app is really easy to use and setup and their support team is readily available to assist whenever you reach out to them. I'm particularly grateful to Amam and Shevaughn who were on standby to put me through whenever I encountered any issues. Way to go team!
Hello to our friends at myeventpass Thanks for sharing your review with the community and us. We're thrilled to learn that Shevaughn and Aman were able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The Product Customizer Support Team
Feb. 20, 2023
Easy to use, but 5 stars simply because we changed our theme and I didn't even think to check to make sure the product customization options for our products still worked with our new theme. They reached out to us and then fixed what wasn't working!
Hello to our friends at The Navy Knot Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team
Feb. 17, 2023
Great app, even better support! We had an issue on setup, and just clicked the Chat icon and we had instant chat support to logged into our site and fixed the problem in minutes. We had 400 pre-sale customers waiting to buy and this was going to trow everything off, these guys totally saved the day. Killer app
Hello to our friends at nextlevellineups Thanks for sharing your review with the community and us. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The Product Customizer Support Team
Feb. 16, 2023
We've used the Product Customizer on our website for a few years, it has always worked perfectly and when we've asked for help, the Product Customizer support has been quick to respond and always resolved our issue. We recommend this app for Shopify stores.
Hello to our friends at School Tattoos Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team
Feb. 13, 2023
I've been using the app for several years now and I've only had minor issues twice. Each time I've contacted support they responded within minutes and had me issue resolved just as quckly! The app can be a bit challenging to learn but once you have everything set the way you like, there really isn't much else you need to do to "maintain it". Thanks to Aman for the quick help with my latest issue! I will continue to use them for my product customization needs.
Hello to our friends at LuvibeeKidsCo Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success! Cheers, Pushpesh & the Product Customizer Support Team
Feb. 11, 2023
I recently installed your app and I must say that I am extremely disappointed. The user interface and user experience of your app is far from user-friendly and is proving to be quite a challenge to navigate. The design of the app is outdated and the complexity of the menus and functions makes it extremely difficult to use. The app is supposed to simplify my life, but it is doing the exact opposite. The UI is clunky and unintuitive, making it hard to find what I am looking for and perform basic tasks. Additionally, the app is not user-friendly at all. It requires a lot of clicks to perform even the simplest of tasks and the navigation is confusing. The UX is not up to par with other apps in the market and is in dire need of a revamp. I was excited to try out your app, but my experience so far has been a huge letdown. I hope you take my feedback into consideration and work towards improving the app to make it more user-friendly and intuitive.
Hello to our friends at Ella Tee Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer. I want to extend my sincerest apologies for the negative experience that you had with Product Customizer. Our app is being used by a lot of merchants and it has been serving most of them really well. You installed the app and left a negative review within 14 minutes without ever contacting support for help. Is there something specific that you did not like or need help with? With that said, we have taken your feedback into consideration and will try to improve our app. We would love to hear more from you and in the process help you with any queries or issues you might be having. Please email us at [email protected] and I will personally take care of your case. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. Regards, Pushpesh & the Product Customizer Support Team
Feb. 9, 2023
terrible aplicacion, lo peor de todas las aplicaciones que he visto en toda mi maravillosa vida, no la instalen
Hola a nuestros amigos de PerfumeriaEau Muchas gracias por dejarnos este comentario. Este es Pushpesh, el administrador de éxito del cliente con personalizador de productos. Quiero extender mis más sinceras disculpas por la experiencia negativa que tuvo con Product Cusomizer. Nuestra aplicación está siendo utilizada por muchos comerciantes y les ha funcionado muy bien a la mayoría de ellos. Instalaste la aplicación, dejaste una reseña negativa y luego la desinstalaste en un lapso de 7 minutos sin siquiera contactar al soporte para obtener ayuda. Si nos hubiera enviado una solicitud de ayuda, nos hubiera encantado resolverlo por usted. Si está dispuesto a probar nuestra aplicación nuevamente, hágamelo saber y personalmente me ocuparé de su caso. Espero sinceramente que nos dé otra oportunidad de hacerlo bien para su tienda. Ofrecemos soporte de chat en vivo las 24 horas, de lunes a viernes. Comuníquese con nosotros a través de la función de chat en vivo en la aplicación y le responderemos en minutos para resolver cualquier problema que pueda tener. También nos encanta ofrecer llamadas gratuitas para compartir pantalla en vivo a todos nuestros valiosos clientes donde podemos ayudar a resolver los problemas. Trabajamos arduamente para asegurarnos de que todos los comerciantes que usan nuestra aplicación tengan una experiencia A+. Saludos, Pushpesh y el equipo de soporte del personalizador de productos
Feb. 3, 2023
Your app is easy to use and the support team replied and fixed my problem quickly. Recommendation app.
Hello to our friends at Schatz Lieben Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team
Feb. 3, 2023
Horrible customer service. Went back and forth with "support team" for over a week for what should be a 5 minute fix. Kept getting passed back and forth between departments. Asked for a call or live chat option instead of email, and was provided with none. Would not recommend, many better options available out there.
Hello to our friends at Dynes Sports Management Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer. I want to extend my sincerest apologies for the negative experience that you had with Product Customizer. I understand your frustration and we are so sorry about what happened here (It is not at all normal with our app.) I have taken this case as a top priority and supervising this myself. If you are open to trying our app again, please let me know and I will personally take care of your case. I sincerely hope that you would give us another chance to get it right for your store. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. Regards, Pushpesh & the Product Customizer Support Team
Feb. 3, 2023
Had a few hiccups with integrating this with Shogun, but Aman helped me out. Excellent customer support, highly recommend this!
Hello to our friends at GP by Rodney Jason Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer and that Aman was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Tanu & The Product Customizer Support Team
April 18, 2024
Aman has been wonderful and very responsive in helping us fix our programming issue. He recognized our urgent need for support and treated the situation with urgency, in kind. Thank you Aman and team for all your support and hard work!
Hello to our friends at La Bon Bake Shoppes Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that Shevaughn was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team
Feb. 2, 2023
I am new to this app, but it is serving me well. The tech support is excellent. I am not tech minded, but I recently had an issue which Kevon in tech support helped me resolve. Excellent customer service*****
Hello to our friends at Cocodelic Nails Thanks for sharing your review with us and the community. We're thrilled to learn that Kevon was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Tanu & The Product Customizer Support Team
Feb. 2, 2023
Offers good custimazation and a lot of freedom. Really helpful support team. Some bugs here and there but the support team is there to help you with everything.
Hello to our friends at Tymon Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
Feb. 1, 2023
This app is super user friendly and easy to understand. Does just what I need it to do and allows customers to pick options. Their customer service is top notch & super speedy!
Hello to our friends at Riley Reigh / Mod Market Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Cheers, Pushpesh & the Product Customizer Support Team
Jan. 31, 2023
I downloaded the Free version to test on a product. It was fairly easy to setup and what I couldn't figure out their support representative - Shevaughn - did a Great job and helped me figure out the issue (which was mostly my lack of understanding). Looking forward to testing this and possibly moving to using it on other products.
Hello to our friends at Baxter Bailey & Company Thanks for sharing your review with us and the community. We're thrilled to learn that Shevaughn was able to assist you. We truly appreciate your business, and we can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team
Jan. 31, 2023
Have used this app for years and it works perfectly for our products. Recently had a technical problem and customer service was amazing. Shevaughn fixed our problem in just a few minutes!! Would highly recommend.
Using app
Over 5 years
Total reviews
1
Average rating
5.0
Hello to our friends at PVC Invites - VIP Birthday Invitations Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that Shevaughn was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team
Jan. 31, 2023
The app's speed was terrible; my browser reloaded too many times before I could enter the app, and the app forced me to use full screen mode despite the fact that I exited it hundreds of times. Furthermore, setting up variants is really inconvenient for me because I have to set up each variant for each product and cannot reuse them. When I use the add price option when add a product, my basket is reloaded many times before it displays the correct price. This has been an exceedingly negative experience, especially for my customers. The order after successful checkout contains some extra trash information over which the developer claims they have no control, when in fact that this is information created by them???
Hello to our friends at Tracy Prints Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer. I want to extend my sincerest apologies for the negative experience that you had with our app. I understand your frustration and we are so sorry about what happened here (It is not at all normal with our app.) With respect to the complaints about app's speed, browser reload before you could enter the app and setting up variants, I can assure you that these issues are isolated in nature and we have not received any complaints of such kind of issues so far. It is difficult to say exactly what happened, but temporary network glitch might be one of the reasons. For your complaint regarding basket reloading many times, I will have my best developers check your issue and fix it. But for the issue with item customization carried over to the check out page, we do not have a solution as Shopify restricts us to modify the check out page unless you are using a Shopify Plus enterprise-level plan. Unfortunately, we cannot modify or "hide" the way your "Item Customizations" product is displayed on your checkout page unless you are using a Shopify Plus enterprise-level plan. This is because your checkout page is hosted by Shopify, not on your store's domain, and to be secure, Shopify doesn't allow any third-party scripts or code to run on this page. This is not something that we control or can modify. At Product Customizer, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process. We work hard to make sure every merchant who uses our app has an A+ experience. If you are open to trying our app again, please let me know and I will personally take care of your case. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store. Regards, Pushpesh & the Product Customizer Support Team
Jan. 29, 2023
The slowest app I've ever used. Just add a filter for bulk editing then It took you a thousand years to wait. https://ibb.co/Bjdp19b
Hello to our friends at Tmarc Tee Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer. I am sorry to hear that the app did not work perfectly on your store. We regret that we were not able to provide you with a good app experience. I'm VERY sorry about this, it is not at all what we aim for. You left us a 1-star review without ever contacting support for help. I am sure we could have helped you with the issue you were facing. It is possible to have a little delay while adding a filter for bulk editing depending on the number of products in your store. However, what you described isn't normal and should not have happened. If you are still facing the issue, please reach out to us at [email protected] and we will be glad to help you. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process and make double-sure our app is playing well with your theme. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store. Regards, Pushpesh & the Product Customizer Support Team
Jan. 27, 2023
Excellent and fast support with an issue we were having with our site. the chat box was very easy to use and response was very quick.
Hello to our friends at Lucy Loveheart Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team helped you with issues quickly. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Tanu & The Product Customizer Support Team