PC ‑ Custom Product Options
Add variant option to personalizing and customizing products
Rating
4.7
feedback
988
chart
#822
All reviews
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Aug. 20, 2024
This is app is amazing, as is their customer service! 5 stars! They are very quick to respond when I have questions. PC just completely fixed an issue we were having by updating the code on the backend of our site. He did it all within a few minutes. Thank you!!!!!
Hello to our friends from Yvonne's Vegan Kitchen We are very happy that we were able to assist you. We sincerely appreciate this honest and thoughtful review. It makes all our hard work worthwhile. We wish you and your store great success !! Cheers, Pushpesh & the Product Customizer Support Team
Oct. 22, 2021
First of all, I am no good at web setup! The customer service this app provides is outstanding and helped me immediately! If they can help me, they can help anyone!!!
Hello to our friends from Cotton Street Art Company Leigh - Thanks for the awesome review. We work hard to meet customer expectations and we're happy to hear we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
Oct. 21, 2021
Great customer service with Yaneeke P. Otherwise, pretty disappointed that we can't view our live upload.
Hello to our friends from Puck Knob We’re pleased that Yaneeke was able to resolve all your issues with the app promptly. We’ll make sure we pass your kind words along to Yaneeke, who we know will be delighted to read your comment. We really appreciate you taking the time to share your feedback and being so open with us. The live preview feature that you requested is on our roadmap and we will be launched soon. We're really thankful for amazing customers like you and we hope your store scores it big online! Cheers, Pushpesh & the Product Customizer Support Team
Oct. 20, 2021
Works exactly like I would expect it to. When we have an issue, we simply reach out via the livechat and it's always solved right away. Would definitely recommend the app. We've been using this app for years.
Hello to our friends from Mother-ease Alex. we are glad to have you as our customer. We really appreciate you for sharing your kind words with us. It means a lot to us and our entire team! Cheers, Pushpesh & the Product Customizer Support Team
Oct. 16, 2021
Wow, just wow. Not only is the app amazing, the customer service is second to none. I emailed at 10:30 PM CST, and the code was updated by 10:39--and this is for the Free Plan! Not only that, they matched the style of my site, which is what frustrated me with the other apps (they didn't match my aesthetic). You cannot go wrong with this app!!
Hello to our friends from Klpdesign Kayla, thank you for the wonderful review! We’re pleased that we were able to provide you with excellent service. We really appreciate you taking the time out to share your experience with us. Do let us know if there are any other ways we can serve you - you rock!! Cheers, Pushpesh & the Product Customizer Support Team
Oct. 13, 2021
This app is amazing for options for customizations on your products. You can have drop down menus, text boxes, etc. everything you need to make sure that you get all of the info needed from the customer for a personalized item. Any time I have had an issue they respond back within about 10 mins. No matter what time of day and they are always quick to fix it like it was nothing. Amazing!
Hello to our friends from Stamped Expressions Co. Alison, Thank you so much for taking out the time to leave such a wonderful review. We are very happy that we were able to assist you. We sincerely appreciate this honest and thoughtful review. It makes all our hard work worthwhile. We wish you and your store great success !! Cheers, Pushpesh & the Product Customizer Support Team
Oct. 13, 2021
I had a problem with my store theme and some customization options that I added to my store and Sheniel jumped in and helped me out with no problem!
Hello to our friends from Be Impressed Creationz We’re pleased that Sheniel was able to resolve all your issues with the app promptly. We’ll make sure we pass your kind words along to Sheniel, who we know will be delighted to read your comment. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
Oct. 11, 2021
App works great- has a problem with our cart page talking to the app but Sheniel had some of the best customer service we have ever experienced. She got the issues resolved right away, and was very communicative to us during the process. Would HIGHLY recommend!
Hello to our friends from Rivalry Brews We’re pleased that Sheniel was able to resolve all your issues with the app promptly. We’ll make sure we pass your kind words along to Sheniel, who we know will be delighted to read your comment. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
Oct. 10, 2021
The app is easy to use. Problems are unavoidable but I appreciate the enthusiastic support of team.
Hello to our friends from Myfihu Thanks for the awesome review. We work hard to meet customer expectations and we're happy to hear we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
Oct. 5, 2021
Worst shopify app experience ever! So many bugs, poor (no sorry very poor) customer support. Didn't manage to fix simple issues within the first few days. If they went higher up the chain to Kevon he could fix the issues, but then new issues would pop-up instantly. There are much cheaper alternatives available ... I recommend they fix their first line support first..because with these default mails they sent the communication is very poor and often misunderstood. Very frustrating experience! Update 05/10/2021: I got a follow up from Pushpesh to check the things again, based on my bad review. Since I already looked into an alternative I'm not going through with that, but others might. So in all honesty they are responsive, I just wish (especially when on a tight deadline) that this kind of urgency would be earlier in the process and not only after a 1 star review.
Frederic, Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer. I am sorry to hear that not all of your issues were resolved within the first few days. We regret that we were not able to provide you a good experience with the app. I'm VERY sorry about this, it is not at all what we aim for. Would you be open to give us a chance to try this again? I can personally make sure you are 100% taken care of and get our BEST developers to get it right for your store's theme right away. Please let me know if I can help you with that? Again I'm very sorry about your experience. Regards, Pushpesh & the Product Customizer Support Team
Sept. 24, 2021
We have used Product Customiser for some time with absolutely no problems, we recently updated our online store & the support from the Product Customizer team was great! Recommend!
Hello to our friends from PHYLLi We are very happy that we were able to assist you. We sincerely appreciate this honest and thoughtful review. It makes all our hard work worthwhile. We wish you and your store great success !! Cheers, Pushpesh & the Product Customizer Support Team
Sept. 23, 2021
I raised a bug to them and they fixed it very fast. Easily allows my customers to personalize their jewelry and saves a lot of time for drop downs.
Hello to our friends from Alexis Jae Alexis, thank you for the wonderful review! We really appreciate you taking the time out to share your experience with us. Do let us know if there are any other ways we can serve you - you rock!! Cheers, Pushpesh & the Product Customizer Support Team
Sept. 23, 2021
Great app, and even better customer service. Kevon has been a real help in making the app fit with my store. Couldn't be more pleased. He even recommended improvements to my store to help with upselling.
Hello to our friends from The Stately Hound Jake, we’re pleased that Kevon was able to resolve all your issues with the app. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
Sept. 24, 2024
I contacted the customer service team at Product Options & Customizer and they responded immediately without any wait time at all. Deepanjoy spent a significant amount of time fixing the options and logic on one of my products. He quickly found a solution and then added it to my remaining products. I found him friendly, helpful and all my issues were resolves quickly. Fantastic customer service and great product that is capable of dealing with extremely complicated product options. I'd 100% recommend.
Using app
About 7 years
Total reviews
2
Average rating
5.0
Hello to our friends from Sophia Alexander Gold Fingerprint Jewellery Lucille, Thank you so much for taking out the time to leave such a detailed and wonderful review. We are very happy that we were able to assist you. We sincerely appreciate this honest and thoughtful review. It makes all our hard work worthwhile. We wish you and your store great success !! Cheers, Pushpesh & the Product Customizer Support Team
Sept. 14, 2021
wonderful software, and great customer service. i had an error in my theme and they fixed it in few minutes.
Hello to our friends from Summo Sports Thanks for the awesome review. We work hard to meet customer expectations and we're happy to hear we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
April 3, 2024
I wouldn't be without this app as it is great for offering the options I require to my customers. I have contacted support a few times and their service has always been very quick, efficient and friendly - a big plus point for continuing with my loyalty to this particular app.
Hello to our friends from Freckles Designs We’re pleased that we were able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review. Cheers, Pushpesh & the Product Customizer Support Team
Aug. 27, 2021
I've tried a few apps like this and this one was the easiest and most reliable to use. Also appreciate the help I received with reinstalling when updating my site.
Hello to our friends from Hilo and Bobbin We are super happy we could help! Thank you for leaving this fantastic review here! :-) Pushpesh & the Product Customizer Support Team
Aug. 26, 2021
I reached out to the team for an issue with my product pricing repeating at checkout! They fixed it immediately! I have loved using this app for customizing! It is very easy to work with and has served all my needs! Now I can add great Customer Service to the list!!
Hello to our friends from KCDesigns Boutique and Baskets We are very happy that we were able to assist you. We sincerely appreciate this honest and thoughtful review. It makes all our hard work worthwhile. We wish you and your store great success !! Pushpesh & the Product Customizer Support Team
Aug. 17, 2021
I love this app!!! I highly recommend it!! Has helped us making more sales for our custom products. And the team behind it is always so nice and help us out super fast each time we need help.
Hello to our friends from Alânika Thank you for this great review! we are incredibly grateful for awesome customers like you! Cheers, Pushpesh & the Product Customizer Support Team
Dec. 2, 2024
We've been using this app for many years now. I have to say we were upset with the newest update, but they did listen and made changes to make it better. Their customer service has always been immediate and helpful. We understand changes need to be made from time to time and like any other app there may be some disruptions or differences. But, they always remained responsive throughout these periods of change, which means a lot.
Hello to our friends from Madison Iron and Wood Thanks for the awesome review. We work hard to meet customer expectations and we're happy to hear we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team