PC ‑ Custom Product Options
Add variant option to personalizing and customizing products
Rating
4.7
feedback
1,005
chart
#553
All reviews
Review RSS Feed
July 9, 2020
This app has been great - I have a very customized website and this has made it so easy to add so many variations!
Hello friends from Ebb & Flow Jewelry Thanks for leaving us this great review!, glad it's working well for you and you are happy with its performance!. -Melissa & The Product Options and Customizer Support Team
June 9, 2025
We have been a Product Customizer client/user over 8 years now. Our entire business is based on custom names, addresses, graphics, etc. to laser engrave and embroider on a wide variety of luggage and equipment tags. Two years ago, we gave this app the 5 star review you can read below. However, in the past year we have had multiple issues with the app not processing our customers personalization options. This is a huge issue as it give our customers a negative view of our brand. I have now changed my review to 1 star as I have lost all trust in this app. While the app ultimately starts to work again, the team can not ever tell me what the root cause is for the issue. Today, it happened again. This is unacceptable. MY OLD REVIEW: In those 8 years, we have only had to reach out 3 times, the latest happened this weekend when we updated our store theme to the latest version. The team quickly responded with a solution and stayed in communication the whole time - allowing us to test and publish our update. Highly recommend! Thank you for the many years of great customer support.
Hello to our friends from YourBagTag, We really appreciate this awesome review!, thank you for your continued support! Thanks also for the kudos for our customer service, we will definitely let Steven know his assistance was greatly appreciated. We hope your store is super-successful online!. -Melissa & The Product Options and Customizer Support Team
July 1, 2020
Steven was a great help in getting the app to work successfully when we were building our shop. He answered our questions and kept us informed as to what he was doing. Thank you Steve!
Hello Julia! We are ecstatic that our support team was extremely responsive and helpful to you. We wish you all the success with your store! :) -Melissa & The Product Options & Customizer Team
Aug. 21, 2020
Makes my products and store profitable. Adds an easy way to customize products. I was looking for an app like this and finally I found it. I am happy to use it at my store perre.mx Great Support
Hello friends from Perré hecho a mano! We are glad you love the app! It makes our hard work worthwhile! We are also glad that our support team was responsive and helpful to you. We wish you all the success with your store! :) -Melissa & The Product Options & Customizer Team
June 9, 2020
This app is really helpful. You can customize anything on it. Love it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello friends from FAITH HOPE LOVE! Thanks for taking the time to leave us a such a positive note -- it means a lot to us! Glad you think our app is great and really helpful :) We're pretty proud of it! Sure hope your FAITH HOPE LOVE is extra-successful online! -Sean the Customer Success Manager & The Product Options and Customizer Support Team
June 6, 2020
After removing the App it's still there on my Theme code causing conflict with the New App that i have install on my shop, have contact the DEV team for solution to Remove Completely their App form my Store. Still waiting their response....
Hello again friends from EUG Fashion! Just a friendly followup to make sure your issue is resolved? We did respond and fixed the code the same day you emailed us and posted this review. We are always here to help, no matter what... Would still love for you to remove this review? Would be much appreciated! Sean and The Product Customizer Team ************** Reply June 8: Happy Monday! Friendly followup to make double-sure that you are taken care of now? We did revert your theme's coding to the original 2 days ago (the same day you emailed us about this). Should be fixed, we're always happy to do that! If you're good to go now, we'd love it if you could remove that 1-star review you left for our app... it REALLY hurts us to get even 1 of those :( Please let me know what else I can do for you. Here to help... Sean H & The Product Customizer Team
May 28, 2020
I used this app to help me add a specific customization where some items would require an up-charge. Even though the app did not work perfectly at first, tech support was quick and helpful! Questions were answered on a Sunday. Tech support kept e-mailing me as well, making sure that everything was working correctly. Great experience!
Hello to our friends from CoffinComicsShop.com! Super cool of you to leave us this positive review! We appreciate you using our app! Is there any way we can serve you better to earn that fifth star? Do let us know - it is truly helpful!! Hope CoffinComicsShop.com is massively successful in ecommerce! Sean & The Product Options & Customizer Team
May 27, 2020
Wonderful app and great customer support! Help us very quickly to solve our problems. Thank you very much!
Hello friends from Japanny - Best Japanese Knife! So great for you to leave us this great rating on the Shopify app store! We're glad you find our app wonderful and that you're willing to share! We hope that your store is super-popular online! -Sean the Customer Success Manager & The Product Options and Customizer Support Team
May 26, 2020
The app claimed to do what I needed, however the software didn't work properly and consistently and their customer service failed to help after repeated requests over a two week period. I will update this review should they decide to remedy this.
Hello to our friends with Heinrichs Jewelry, Sean here, the Customer Success Manager with Product Customizer. I just reviewed the convos and it looks like from May 21 - May 24, we left you hanging. I'm SO sorry about that. Obviously we have some work to do at this point with our support team so that we aren't losing track of these conversations. That is not the way we want to do business, and it wasn't intentional. I will be doing what needs to be done to make sure that doesn't happen to any of our valued clients in the future. That said, I now have our tier 1 developer looking into this for you to try and get to the bottom of it and get it finally resolved. First off, he is doing an inventory "refresh" on your store right now, which will take a few of hours (sometimes up to 12) to complete. Let's see how that does, then re-check later this afternoon. I am in Denver (12:22pm MST my time presently)... so I'll be here. And Ainsley will be here for the next 6-7 hours... and I am back in first thing tomorrow mornings, so doing everything in our power to get this fully fixed for you asap. Thanks again for your understanding. I feel terrible that we left you hanging. Stay tuned for another email from us in a few hours if you would... Sean H
May 25, 2020
Just great app and awesome support. Solved my problem within a few minutes! I would always choose the app again
Hello friends from Anton&Sophie! So nice of you to leave us 5 stars here on the Shopify app store! It helps us so much. Glad you like the app and that it helped you -- hope your online store sees huge success!! -Sean the Customer Success Manager & The Product Options and Customizer Support Team
May 23, 2020
This app saved my life! Shopify does not allow the insertion of customized variants. Excellent app. The technical staff in less than 24 hours also customized me the app for the theme I had. All the requests I sent have been made. Good job.
Hello friends from Typicamente! So great for you to leave us this top-notch rating on the Shopify app store! We're glad our app has worked well for you! We're also super proud of our customer support team. We hope that your store is super-popular online! -Sean the Customer Success Manager & The Product Options and Customizer Support Team
March 30, 2023
Update 3/30/2023 Support team has been super easy and quick to help us with our issues we've encountered. Very Indepth Application, however, we do encounter quite a bit of lag between the application and Shopify when we are doing a mass update to our products. A wonderful feature would be the ability to update the order of options in a template that automatically updates the order of options to the products that template is assigned to. We find ourselves have to remove all options from our products and reapplying the template each time we change the order of options in a template. Also to be able to apply rules to a template without first have to do it in the product customize page would be amazing.
Hello friends from Dynamic Designs! Thanks for leaving this feedback. Mass-updates to products where thousands of changes are taking place with one click do unfortunately take a little time to flow through all back-end systems. But we will be looking into other ways to speed that up. In regards to the limitations with making changes to templates that lots of products use, I am adding this to our product roadmap now. I agree that those functions would be really helpful. I've emailed you directly as well. Hit me up when you can - thanks again so much for your help! -Sean the Customer Success Manager & The Product Options and Customizer Support Team
May 18, 2020
This app rocks! SO easy to add unlimited variants to all my products, its very easy to use on the back end. Love the conditional logic and that I can apply a whole group of options (a template) to whole collections of products on my store at once. Highly recommend!
Hello friends from See Product Customizer In Action! Thanks for taking the time to leave us a such a positive note -- it means a lot to us! Glad you think our app is great and easy to use. Sure hope your store is extra-successful online! -Sean & The Product Options & Customizer Support Team
May 18, 2020
Our webshop are using this app. It solved our problems regarding our many variations with different pricing structures. The support is great and always willing to help us out if we have questions or any technical issues.
Hello friends from Sidgodt! Thank you SO much for the great review!! I am so glad our app is helping Sidgodt. We appreciate the shout out and that our support team has been so helpful! -Sean & The Product Options & Customizer Support Team
May 15, 2020
Great support needed help on installation and got a reply within the hour. Fast and knowledgeable. Would recommend,
Hello friends from VAPE DIRECT! So nice of you to leave this positive review here on the Shopify app store! It helps us so much. Glad you appreciate our customer support -- hope your online store sees huge success!! Thanks for the recommendation! -Sean the Customer Success Manager & The Product Options and Customizer Support Team
May 13, 2020
Kevon was great with an adjustment i requested for my website. He was polite, efficient and made such a difference to how the app works on my store. Thank you so much!
Hello to our friends from JensLittleT, Thank you so much for taking the time to leave this awesome review. So glad that Kevon did a great job for you. I hope JensLittleT does super well online! Sean & The Product Options & Customizer Team
Nov. 3, 2022
I am really happy with Aman from this app, He just did what I wanted to do. It's really easy to handle this app because of this kind of helper :)
Hello to our friends from MinimalBijoux! Super-appreciate this great review for our app. So awesome that you took the time. That kind of energy goes out to the Universe and comes back to you... so I hope your store does really well online! Sean & The Product Options & Customizer Team
July 20, 2022
Tech support was awesome!! I love this add-on to my Shopify site. It allows me to create purchasing programs, with multiple options for my customers that are clear and easy to follow. Had to run the set-up wizard and somehow made a mistake along the way, but tech support had it fixed in no time. Thanks! Love this app
Hello to our friends from dh+ Skin Care, So amazing that you left us 5 stars here! Our tech support works very hard, so Im glad they did an awesome job for you. Hope dh+ earns millions on Shopify! Sean & The Product Options & Customizer Team
Jan. 29, 2023
Easy & nice! Many choices... Perfect complement for my personalized products in my Onlineshop :) Great and fast support even on sunday! Thank you!
Hello to our friends from IndustryFy! Super cool of you to leave us this positive review! We appreciate you using our app! Is there any way we can serve you better to earn that fifth star? Do let us know - it is truly a blessing!! Hope Industryfy is massively successful in ecommerce! Sean & The Product Options & Customizer Team
April 23, 2020
We've been using Product Options and Customizer for 3 years now. Our customization business relies on it! With our new site and new updates it's even cleaner and easier to use. Recommend!
Hello friends from Five Ultimate! Thanks for taking the time to leave us a such a positive note -- it means a lot to us! Glad you think our app is great and easy to use :) We're pretty proud of it! Sure hope your Five Ultimate is extra-successful online! -Sean the Customer Success Manager & The Product Options and Customizer Support Team