PC ‑ Custom Product Options
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Great customer service by Sheniel! Fast, and great communication. Very pleased with the app so far!
Hello to our friends from Darling Daylight We appreciate you leaving us this awesome review! We are extremely glad we could help and we really appreciate the kudos! We wish your store major success online ;-) -Melissa & The Product Options & Customizer Team
Awesome app! Easy to install and does everything I want it to. Great support with fast reply. Would recommend
Hello to our friends from urbanlamb We appreciate you taking the time out to leave us this review, it is highly appreciated! We are glad we could help :-) -Melissa & The Product Options & Customizer Team
Highly recommend this app. The support has always been great. The initial install was easy. I did purchase a theme that the install had to be modified so now anytime I update my theme, I have to have them update my code but they respond so quickly that it hardly matters.
Hello friends at Scarlett Monkey Crafts & Boutique Thank you for leaving us this fantastic detailed review! We are extremely glad we could assist! If you have any more queries do not hesitate to reach out to us! We wish the Scarlett Monkey Crafts & Boutique the great success online :-) - Melissa & The Product Options & Customizer Team
Super easy to use! Very helpful when I needed it and they reply quickly! Thank you Product Customizer Team!
Hello to our friends from PicFoams.com (Inspirational Cut Outs)! Very awesome of you to leave this fantastic review for us here! We really appreciate this! Thank you for your support it means the world to us :-) Melissa & The Product Options & Customizer Team
We use this app to add customized options to our products throughout our website. Whether it just be a checkbox option or an additional cost option, it is very consistent and works well with our product pages. It is very user friendly and the customer support is great. I would definitely recommend using this application.
Hello to our friends from Intuition Backgrounds! It's extremely kind of you to leave this AWESOME review on the Shopify app store, thank you! We sincerely appreciate it. We wish your store much success! :-) Melissa & The Product Options & Customizer Team
Works just as advertised and can't say enough about the super fast support team. They really care and really do help. Highly recommend!
Hello to our friends from Powderaddicts! We appreciate you taking the time out to leave this awesome review! We sincerely appreciate it. Thanks for the kudos on our support team as well, we are happy we could assist you :-) Melissa & The Product Options & Customizer Team
Lots of options, works well, great support. I needed a some help adding it to my theme and got it done fast.
Hello friends from Sziro Jewelry! We appreciate you taking the time out to leave us this awesome review! Many thanks as well for the kudos on our customer service! :-) We wish Sziro Jewelry much success online! - Melissa & The Product Options and Customizer Support Team
Love the options and ability to customize your own products. We have been searching the right app for a long time and even started hiring a developer to build it ourselves before we found this app, which knocked it out of the park in terms of functionality. No custom developer needed anymore as this app is perfect.
Hello friends from DickAtYourDoor! We sincerely appreciate you leaving this awesome rating for us on the Shopify app store! We're extremely glad our app has been useful to your store! We hope that your store is super-popular online! :-) - Melissa & The Product Options and Customizer Support Team
I’ve used this app for years and it has given me just about everything I need to create a great user experience for my customers! Very quick response from the support team when I run into the occasional issue. Very satisfied!
Hello to our friends from BroTagz, Thanks SOOOO much for leaving this AWESOME review! We sincerely appreciate your support :-) Please don't hesitate to contact us if you have more queries, we are here to help. We wish BroTagz much success online! :-) Melissa & The Product Options & Customizer Team
This app has been great - I have a very customized website and this has made it so easy to add so many variations!
Hello friends from Ebb & Flow Jewelry Thanks for leaving us this great review!, glad it's working well for you and you are happy with its performance!. -Melissa & The Product Options and Customizer Support Team
We have been a Product Customizer client/user over 8 years now. Our entire business is based on custom names, addresses, graphics, etc. to laser engrave and embroider on a wide variety of luggage and equipment tags. Two years ago, we gave this app the 5 star review you can read below. However, in the past year we have had multiple issues with the app not processing our customers personalization options. This is a huge issue as it give our customers a negative view of our brand. I have now changed my review to 1 star as I have lost all trust in this app. While the app ultimately starts to work again, the team can not ever tell me what the root cause is for the issue. Today, it happened again. This is unacceptable. MY OLD REVIEW: In those 8 years, we have only had to reach out 3 times, the latest happened this weekend when we updated our store theme to the latest version. The team quickly responded with a solution and stayed in communication the whole time - allowing us to test and publish our update. Highly recommend! Thank you for the many years of great customer support.
Hello to our friends from YourBagTag, We really appreciate this awesome review!, thank you for your continued support! Thanks also for the kudos for our customer service, we will definitely let Steven know his assistance was greatly appreciated. We hope your store is super-successful online!. -Melissa & The Product Options and Customizer Support Team
Steven was a great help in getting the app to work successfully when we were building our shop. He answered our questions and kept us informed as to what he was doing. Thank you Steve!
Hello Julia! We are ecstatic that our support team was extremely responsive and helpful to you. We wish you all the success with your store! :) -Melissa & The Product Options & Customizer Team
Makes my products and store profitable. Adds an easy way to customize products. I was looking for an app like this and finally I found it. I am happy to use it at my store perre.mx Great Support
Hello friends from Perré hecho a mano! We are glad you love the app! It makes our hard work worthwhile! We are also glad that our support team was responsive and helpful to you. We wish you all the success with your store! :) -Melissa & The Product Options & Customizer Team
This app is really helpful. You can customize anything on it. Love it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello friends from FAITH HOPE LOVE! Thanks for taking the time to leave us a such a positive note -- it means a lot to us! Glad you think our app is great and really helpful :) We're pretty proud of it! Sure hope your FAITH HOPE LOVE is extra-successful online! -Sean the Customer Success Manager & The Product Options and Customizer Support Team
After removing the App it's still there on my Theme code causing conflict with the New App that i have install on my shop, have contact the DEV team for solution to Remove Completely their App form my Store. Still waiting their response....
Hello again friends from EUG Fashion! Just a friendly followup to make sure your issue is resolved? We did respond and fixed the code the same day you emailed us and posted this review. We are always here to help, no matter what... Would still love for you to remove this review? Would be much appreciated! Sean and The Product Customizer Team ************** Reply June 8: Happy Monday! Friendly followup to make double-sure that you are taken care of now? We did revert your theme's coding to the original 2 days ago (the same day you emailed us about this). Should be fixed, we're always happy to do that! If you're good to go now, we'd love it if you could remove that 1-star review you left for our app... it REALLY hurts us to get even 1 of those :( Please let me know what else I can do for you. Here to help... Sean H & The Product Customizer Team
I used this app to help me add a specific customization where some items would require an up-charge. Even though the app did not work perfectly at first, tech support was quick and helpful! Questions were answered on a Sunday. Tech support kept e-mailing me as well, making sure that everything was working correctly. Great experience!
Hello to our friends from CoffinComicsShop.com! Super cool of you to leave us this positive review! We appreciate you using our app! Is there any way we can serve you better to earn that fifth star? Do let us know - it is truly helpful!! Hope CoffinComicsShop.com is massively successful in ecommerce! Sean & The Product Options & Customizer Team
Wonderful app and great customer support! Help us very quickly to solve our problems. Thank you very much!
Hello friends from Japanny - Best Japanese Knife! So great for you to leave us this great rating on the Shopify app store! We're glad you find our app wonderful and that you're willing to share! We hope that your store is super-popular online! -Sean the Customer Success Manager & The Product Options and Customizer Support Team
The app claimed to do what I needed, however the software didn't work properly and consistently and their customer service failed to help after repeated requests over a two week period. I will update this review should they decide to remedy this.
Hello to our friends with Heinrichs Jewelry, Sean here, the Customer Success Manager with Product Customizer. I just reviewed the convos and it looks like from May 21 - May 24, we left you hanging. I'm SO sorry about that. Obviously we have some work to do at this point with our support team so that we aren't losing track of these conversations. That is not the way we want to do business, and it wasn't intentional. I will be doing what needs to be done to make sure that doesn't happen to any of our valued clients in the future. That said, I now have our tier 1 developer looking into this for you to try and get to the bottom of it and get it finally resolved. First off, he is doing an inventory "refresh" on your store right now, which will take a few of hours (sometimes up to 12) to complete. Let's see how that does, then re-check later this afternoon. I am in Denver (12:22pm MST my time presently)... so I'll be here. And Ainsley will be here for the next 6-7 hours... and I am back in first thing tomorrow mornings, so doing everything in our power to get this fully fixed for you asap. Thanks again for your understanding. I feel terrible that we left you hanging. Stay tuned for another email from us in a few hours if you would... Sean H
Just great app and awesome support. Solved my problem within a few minutes! I would always choose the app again
Hello friends from Anton&Sophie! So nice of you to leave us 5 stars here on the Shopify app store! It helps us so much. Glad you like the app and that it helped you -- hope your online store sees huge success!! -Sean the Customer Success Manager & The Product Options and Customizer Support Team
This app saved my life! Shopify does not allow the insertion of customized variants. Excellent app. The technical staff in less than 24 hours also customized me the app for the theme I had. All the requests I sent have been made. Good job.
Hello friends from Typicamente! So great for you to leave us this top-notch rating on the Shopify app store! We're glad our app has worked well for you! We're also super proud of our customer support team. We hope that your store is super-popular online! -Sean the Customer Success Manager & The Product Options and Customizer Support Team
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