PC ‑ Product Options
Product Options & Customizer | Personalize Product Variants
Rating
4.8
feedback
1,784
chart
#456
All reviews
Rating Breakdown
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June 24, 2022
Really quick and helpful customer service. Updated my theme to show the correct product varient and was easy to deal with.
Hello to our friends at Kamari Furniture Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
June 23, 2022
I have used this app for several years and it worked well and I would have previously given it 4 stars. However I recently upgraded to a 2.0 shopify theme and the app stopped working. The developer was initially quick to respond and managed to get the theme working on chrome - although it was rather glitchy and wasn't a great customer experience at checkout. They couldn't get it to work at all on Safari or on mobile and that was it really! After not hearing from them for a week or so I deleted the app and found one with more features, that works, and is half the price.
Julia, Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer. I am sorry to hear that the app did not work perfectly on the safari browser and on the mobile. We regret that we were not able to provide you with a good app experience. I'm VERY sorry about this, it is not at all what we aim for. This seems to be a very peculiar issue with the theme you are on where the ajax mechanism is not carrying the app data to the cart. If you are open to trying the app again, please let me know and I will arrange for our best developers to look into your case ASAP. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process and make double-sure our app is playing well with your theme. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store. Regards, Pushpesh & the Product Customizer Support Team
Oct. 18, 2024
Good app, very useful. They are great and quick at responding and helping
Hello to our friends at Dansk Flise Lager Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Cheers, Pushpesh & the Product Customizer Support Team
June 20, 2022
Quick, Easy, i've used about 4 now and this is the best by far! Also customer service is so quick!! Would recommend. I use for embroidery add on service and is perfect!
Hello to our friends at The Small Wardrobe Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you with issues quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
June 20, 2022
Excellent App, I have been able to make my web site look really professional with multiple options available for each product and custom input boxes. Upselling is much easier now. Support is excellent to help you set it up. Highly recommend this product.
Hello to our friends at Justdogs.shop Thank you for the glowing review and the recommendation. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
June 16, 2022
I just installed this app and right away got assistance from Kevon to help me set it up. He worked super fast and understood all my needs. 100% recommend it
Hello to our friends at Jululu We are incredibly grateful that you took the time out to leave us such a wonderful review. We're delighted to hear that you are enjoying Product Customizer and that Kevon was able to assist you. We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment. Tanu & the Product Customizer Support Team
June 15, 2022
I use this app to help customers personalize items that they want to order for themselves or for family members. It works wonders when allowing to join in the wonders of people lives.
Hello to our friends from G&G Apparel Products LLC We are incredibly grateful that you took the time out to leave us such a wonderful review. We're so happy to hear that you are enjoying Product Customizer. We love having you as a customer and we are always here to help your Shopify store succeed! Tanu & The Product Customizer Support Team
June 15, 2022
When I first started with the App I got a little confused about how it works but I used the live help and Aman was amazing. He even did a screen share and logged into our Shopify and fixed a few little bits. I could not have asked for a better service and now I know how it all works it is a great addition to our website so thank you, Aman.
Hello to our friends at Lara-May We are incredibly grateful that you took the time out to leave us such a wonderful review. We're delighted to hear that you are enjoying Product Customizer and that Aman was able to assist you. We’ll make sure we pass your kind words along to Aman, who we know will be delighted to read your comment. Tanu & The Product Customizer Support Team
June 15, 2022
Friendly staff member helped me out. Thanks a lot app works well. Aman was able to help me out fix the problem with the app.
Hello to our friends at BelleVBlueHandCraft Thanks for sharing your review with us and the community. We're delighted to hear that Aman was able to solve your problem quickly and efficiently. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Thanks for the recommendation. Tanu & The Product Customizer Support Team
June 14, 2022
Great app for any store's product listing. It fulfilled all my customizing needs and the customer service is phenomenal!
Hello to our friends at Bootylicious Muffins Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Cheers, Pushpesh & the Product Customizer Support Team
June 13, 2022
I love this app! It has everything I need for custom options and Kevon has been amazing! You guys rock. Get this ap!
Hello to our friends at Hounds and Hoof Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you with issues quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! We will let Kevon know that his assistance is greatly appreciated. Cheers, Pushpesh & the Product Customizer Support Team
June 27, 2022
I had multiple questions and needed help with the Product Customizer and Aman was really easy to work with and a pleasure. He was informative, helpful, and willing to make sure the problem was resolved before we hung up the phone. My site is up and running...time will tell how successful the website is. Thank you Aman -
Hello to our friends at Shout It Out Loud Signs Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. Kevon is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment. Cheers, Pushpesh & the Product Customizer Support Team
June 9, 2022
I have been using this app for years. Great app to add more customization products. Whenever I have had issues I have been able to get ahold of someone quickly and get the issue fixed the same day. They even did a video call with me within a half hour of my contacting them recently when my options weren't adding correctly (my fault). Great app/company.
Hello to our friends at ohmlandcoils Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer and that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
June 9, 2022
This app is great, but I needed some help getting it setup with a 2.0 theme. Aman from customer support was great, and helped to resolve the issue very quickly by disabling the drawer option within the cart. Everything is working as expected. Thank you!
Hello to our friends at IOFX Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you with issues quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
June 8, 2022
Had a small issue with 'required' fields not working. Hopped on the app chat and the team responded straight away and fixed my problem within 10 minutes. Great support!
Hello to our friends at SCMP Shop Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
June 6, 2022
I had some issues with setting up the app. Aman gave everything to help me, and managed to get the customizer working in my store. It is really extraordinary that you get such good support for a plugin.
Hello to our friends at USM True Pink Store Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. Aman is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Aman, who we know will be delighted to read your comment. Tanu & The Product Customizer Support Team
June 2, 2022
Have been using the app for quite a while now and have had 0 complaints. Rebranded my store and got a new template that messed up the current integration of the app and got help instantly through the on-app chat. Problem was fixed within 15 mins which I really appreciated.
Hello to our friends at ValDesigns Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team
June 1, 2022
The app is easy to install and customize. I had a little problem and their support was AMAZING!!!! They went above and beyond to help and solved the issue in no time.
Hello to our friends from Uniqcorn Exceptionnel We are incredibly grateful that you took the time out to leave us such a wonderful review. We're so happy to hear that you are enjoying Product Customizer. We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed! Tanu & The Product Customizer Support Team
May 31, 2022
This such a user-friendly to use. Takes a little time to set up at the beginning, but after that everything is a breeze.
Hello to our friends at GetMarked Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team
May 28, 2022
All of the links to instructions and help pages were broken - page not found errors and no chat support available.
Hello to our friends at 3DQue Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer. I thoroughly checked your concern and there indeed was an issue with the links being broken. That was a technical glitch and we have since addressed the issue. If you are still interested in trying out our app, please let me know and I will get our best developers to help you get this right. We offer 24-hr live chat support, Monday through Friday (plus live support during many hours each weekend). Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process and make double-sure our app is playing well with your theme. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store. Regards, Pushpesh & the Product Customizer Support Team