PC ‑ Custom Product Options
Add variant option to personalizing and customizing products
Rating
4.7
feedback
988
chart
#822
All reviews
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Feb. 4, 2021
I couldn't get their "wizard" to actually work correctly. After going round and round providing the same information multiple times, their support completely stopped corresponding with me. I guess if they thought if they ignored me, the issue would just go away. Terrible experience.
We're very sorry about the experience here and this is definitely not what we'd want you to have with our app. The Wizard is not perfect however it runs seamlessly on over 500 stores since its release with the exception of some themes that were custom/modified. We'd like to work on the issue and walk you through the Wizard via Live Chat or a Web Call as soon as possible. I have emailed you so you can reach out as soon as you're able to. Thanks!
Feb. 2, 2021
Product Customizer is a great app, very easy to use. The customer service is also amazing. Whenever I had a problem, Nathan would immediately help me to solve it. Thank you so much!
Hello to our friends from Next Custom Gift Thank you! We are glad you love the app :-) Thank you for the kudos on our customer service! We are happy we could assist you! -Melissa & the Product Customizer Support Team
March 9, 2021
Many thanks to Sean and the team! Product Customizer has been responsible for creating our 3 best-selling custom products. After working to perfect our solution, I can proudly recommend this app and customer service. Each time we have an issue with the customizer, they handle it right away!
Hello to our friends from Taffy Town Thank you for leaving this review! We are glad the app is working great for you, we appreciate the recommendation -Melissa & The Product Options & Customizer Team
Jan. 27, 2021
Great product, easy to use out of the box. As soon as I had any issues customer service helped me out within hours, it was amazing! Really friendly CS team. Product does what is says on the label, Adds options and Customizes, really easy to use!
Hello to our friends from Aerial Silks New Zealand Thank you for leaving us this great review! We are happy we could help :-) We wish you and your store all the best for 2021! -Melissa & The Product Options & Customizer Team
Jan. 26, 2021
Product Options and Customizer is a Great App that allowed us to setup our product options quickly. Their amazing support team provided fast support when we needed it.
Hello to our friends from HartCo. Home & Body Thanks for leaving us this fantastic review! We’re glad we could assist and we're pleased our efforts resonated with you! :-) We wish you and your store all the best online! -Melissa & The Product Options & Customizer Team
Jan. 10, 2021
Excellent customer service! First of all, the app is super easy to use and allows my customers to upload photos directly to my site for personalized orders. When I switched themes I had an issue with the app and they helped me right away. Thank you!
Hello to our friends from Cafe Emporos Thank you so much for leaving us this kind review! We are glad that you love the app and we are glad we could assist you! Thank you for your support :-) -Melissa & The Product Options & Customizer Team
Dec. 28, 2020
Great app, love the integration with PageFly. The support team goes above & beyond to help you customize the form(s) to match your theme. Thank you all for the help, now go download this app! PS, this is a real review not some computer generated response. How can you be sure? Nipples. No one in their right mind would write that.
Hello to our friends from The Indy Connection We appreciate this awesome review! We are glad we could help, we will relay your kudos to our support team ;-) -Melissa & The Product Options & Customizer Team
Dec. 17, 2020
I had some specific tweaks to make the app work and display my product in the best way for our customers and the support team did a great job working with me to customize the app to work for us.
Hello to our friends from 928sRus, Inc. Thank you for writing us this great review! We are glad the app is working well for you so far and we are thankful for your support :-) -Melissa & The Product Options & Customizer Team
Dec. 8, 2020
Great app for giving all your products additional options in a variety of ways. Super helpful team behind the app, that are ready to help you if you need a hand. Definately worth it!
Hello to our friends from BergArtsmykke We are super happy you love the app! Thank you for leaving us this awesome review, we truly do appreciate it :-) -Melissa & The Product Options & Customizer Team
Dec. 2, 2020
Great customer service. They helped me out with an issue I was having with coding on my website. All around great.
Hello to our friends from Enchanted Thoughts Club We appreciate the kudos! We are happy that your issue was resolved and that you are satisfied! :-) We wish your store the utmost success online! -Melissa & The Product Options & Customizer Team
Nov. 30, 2020
I've been using this app for years now. I recently did something silly that removed the code and messaged them late at night, by 9am the next morning they had it squared away and all is well. Super easy to use, would definitely recommend. Great customer service. I use with the Retina theme.
Hello to our friends from Figs & Ginger A big heartfelt thank you for leaving this great review! Thanks for the kudos on our customer service, we are glad we could be of great help to you :-) we wish Figs & Ginger major success online! -Melissa & The Product Options & Customizer Team
Nov. 27, 2020
I just started using this app. Had trouble with the installation, caused by a different app which was installed, that first made it impossible to change the html/css code as it was supposed to be. THE SUPPORT TEAM then was super fast, within 1 hour everything was fixed and set. Now I am ready to go to use this easy to handle app. Will upgrade soon, to use more detailed functions. Thanks for a simple and great working solution – to customize my shop offers!
Hello to our friends from Calma Candle Co. Thank you! We will definitely extend your kudos to our support team! We really appreciate this awesome review :-) -Melissa & The Product Options & Customizer Team
Nov. 27, 2020
This app has helped us with the customization and ease of ordering for our customer. The support team is great with their swift reply and assistance!
Hello to our friends from Key-Orient Lamitec Pte Ltd Really appreciate you taking the time out to write this great review! We will definitely extend your kudos to our support team! We hope Key-Orient Lamitec Pte Ltd is super successful online! -Melissa & The Product Options & Customizer Team
Nov. 20, 2020
Product customizer is great app for those looking to add additional variants or options to their product pages. The customer service is great - they are very quick to reply and always willing to help!
Hello to our friends from One Tree Planted Thank you a thousand times for leaving this great review! We sincerely appreciate it! We hope One Tree Planted is super successful online :-) -Melissa & The Product Options & Customizer Team
Nov. 18, 2020
The developer was SO helpful with fixing a couple issues we were having. Quick to respond, thorough, and the app is working great. It is very easy to use both for backend and for the customer.
Hello to our friends from Park Place Bagels Thank you so much for leaving us this great review! We are glad you love the app and we were able to assist. We hope your store is super successful online! :-) -Melissa & The Product Options & Customizer Team
Nov. 11, 2020
Does exactly as it says.. Also based on feedback the app was updated very quickly.. It allows us to add bespoke items to selected products.
Hello to our friends from Carrs Silver Thanks very much for your great review! We sincerely appreciate it and we're glad that we were able to help! If you have any other queries or need further assistance please let us know :-) -Melissa & The Product Options & Customizer Team
April 28, 2021
Hoping that support gets better. We had an issue where the prouct dropdowns we created stopped calculating and adding the extra charges to the customization. For example, we might offer customers the ability to upgrade to white glove delivery for an extra fee. This is currently not adding the extra fee at all. When I recorded a video gif of the problem and sent them a link, they tried to say it's slow internet even though my gif clearly shows the blunder happening. Hoping to update my review once they fix it, but going on day 3 during one of the biggest selling periods of the year for us (mother's day) without a fix. UPDATE: Customizer has been fixed and is working, although I'm going to keep this review at 3* until it works solidly for a month without a hiccup.
Hello to our friends from BedPlanet Thanks so much for sharing your experience with us! We really appreciate you taking the time to share your feedback and being so open with us. We're really thankful for amazing customers like you and we hope your store scores it big online! :-) -Melissa & The Product Options & Customizer Team
Nov. 15, 2022
Works very well now, and when I had an issue, customer service solved it in 5 minutes! Works better than any other custom add-on app I've tried.
Hello to our friends from Bloomtown, Thanks for the word on this. Regarding the first issue, with that order that came through with no billing, we'd need to investigate it a bit further. On the second item, it is a normal way the app works with Shopify checkout (which is restricted to app developers). I'll email you from our support team email box. Thanks for raising these - we will help as much as possible! - Melissa & The Product Options & Customizer Team
April 30, 2024
This app is good and functions well although sometimes a little clunky and the design of the interface may be counter intuitive to some users. The customer support is always responsive and will get your issue solved. They almost always respond in a timely manner and even major issues get resolved quickly. Special shout out to Deep who is always on hand to help!
Hello to our friends from Dr. Dough Donuts Thank you for leaving this fantastic review! We're glad you had a great experience! :-) It was a pleasure to respond to your inquiry! We're thankful for amazing customers like you! :-) -Melissa & The Product Options & Customizer Team
June 23, 2021
Great customer service by Sheniel! Fast, and great communication. Very pleased with the app so far!
Hello to our friends from Darling Daylight We appreciate you leaving us this awesome review! We are extremely glad we could help and we really appreciate the kudos! We wish your store major success online ;-) -Melissa & The Product Options & Customizer Team