PC ‑ Custom Product Options
Add variant option to personalizing and customizing products
Rating
4.7
feedback
988
chart
#915
All reviews
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Aug. 29, 2019
Product Options and Customizer has been a game changer for my business. It enables us to give our customers many options. Customer support has been excellent. They respond quickly and are very thorough.
Aug. 26, 2019
Super helpful customer service, responded to my questions right away and fixed the problem for me too.
Aug. 10, 2019
We use this app to allow customers to upload their files and choose options prior to adding to cart. It works well and support is great. Nice app!
Hello friends from TerraSlate Paper! Thanks so much for leaving us an excellent review. The file upload option is certainly a must-have feature for stores with customized printed products. Happy that it's working well for you. Hope your online outlet for your store is a wild success! -Sean the Customer Success Manager, & The Product Options and Customizer Support Team
Aug. 1, 2019
This is your best option for a basic product customization apps. Shopify limitations hinder such features by default, but Product Options and Customizer do their best to accommodate any needs within Shopify constraints. Support is helpful and responds within 24HR
Hello friends from FXR Racing! So happy that our app and our support were good for you - we work very hard at that, day in and day out. Thanks for the great rating on the Shopify app store! May your store be highly successful online!! -Sean the Customer Success Manager, & The Product Options and Customizer Support Team
July 31, 2019
We made some changes and had an issue with Product Customizer. We contacted app support and recieved really quick service. Daniel was very helpful and resolved our problem almost immediately after we contacted them.
Hello friends from Swag Store, Thanks much for the positive review here - we truly appreciate it! Hope you'll consider changing your 4-stars to 5-stars instead? If there's anything else we can do to earn that, please let us know ([email protected]). Daniel is the best, so I've passed on the kudos to him :) Hope your store sells millions! -Sean the Customer Success Manager, & The Product Options and Customizer Support Team
July 22, 2019
The app is GREAT! I sell only customizable items and it perfectly works. I suggest the Premium Plan with which you can add prices to variants and set your own conditional logics. I could not imagine to work without it!
Hello friends from YupCollars! You ROCK for leaving us this review. Definitely have to have an app like this to overcome Shopify's variant limitations. Glad our app did just that for you! Thanks again and hope your store's sales skyrocket! -Sean the Customer Success Manager, & The Product Options and Customizer Support Team
Sept. 8, 2022
This is one of three customiser apps I tried for burntsoul.com. After a few days of trials, I found that this was by far the most user-friendly and flexible app I could find. Since downloading two months ago it has reduced our service time on customer queries whilst increased sales on our customised product considerably. The support is also second to none with help always given out of hours in the quickest response time. I would highly recommend this to anyone considering it... well worth the money!! UPDATED - Again super fast support. Thanks Aman!
Hello friends from Burnt Soul, We truly appreciate the time you took to leave us this review online. Glad we were the winner out of 3 different apps you tried for customization options on your products. Our app is truly easy to use yet very powerful. If there is ever anything we can do for you please let us know! :) -Sean the Customer Success Manager, & The Product Options and Customizer Support Team
July 7, 2019
The support for this app is out of this world. Not only do they help you but they WANT to help you!
Hello friends at Cape Cod Beach Chair Company! This is Sean, the Customer Success Manager with Product Customizer :) Haha glad you caught onto that! We certainly want to help every client, even if we're not the perfect solution for a given store -- we're all in this together! Appreciate you taking the action here to leave us a review. May your store sell lots and lots... -The Product Options & Customizer Team
July 3, 2019
My client added this app for her jewelry business. She needed to able to have customizing options and this app fit the bill. It's very user-friendly (both front and back end). We ran into an issue with the calculations for the cart but Daniel offered some prompt assistance that worked! Highly recommend!
Hello friends at Words By Heart! This is Sean, the Customer Success Manager with Product Customizer :) Thanks for using our app to help create the solution for your client! And that you as a developer would take the time to leave us a review says a lot about you! Appreciate it very much. Hope your design work, and this store, is a huge success in the future! -The Product Options & Customizer Team
June 27, 2019
Love this app so our customers can filter by size and color (variants). Sometimes a bit confusing/cumbersome to use.. but it works well and we like it! Changed themes and they helped to customize it so that it looked like it fit in with our new webstore.
Hello friends at Warmblood Tack Store! This is Sean, the Customer Success Manager with Product Customizer :) We definitely are grateful for this 5-star review. Apps have to perform a lot of workarounds on the Shopify platform to get things running smoothly for each store -- glad we did a great job for you. Wishing your store a TON of success in the near future! -The Product Options & Customizer Team
June 26, 2019
We would not recommend using Product Customizer if you need to add options that cost the customer extra. The app has a serious glitch that causes those charges to stick around in the cart even after a customer removes the associated product from their cart. The issue has persisted for months, and the developers have been unable to fix the problem. (Communication on the status of the efforts to resolve the glitch was also very spotty, which just made it more frustrating.) We ended up finding another solution -- for us, that was using Shopify's variants feature -- because the app was costing us too much money in lost sales. It was also a nightmare for our customer service team. Hate to leave a bad review as the idea of the app is great, and the conditional logic feature is one we haven't found elsewhere. But ultimately we'd recommend finding a different solution -- Product Customizer just isn't up to our standards.
Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team ------------------------------ Previous reply: Friends from KMM, This is Sean, the Customer Success manager here. Our apologies that our app caused this persistent issue with your store's theme. In rare cases a theme is just too custom for us to find a fix, but that is very rare indeed. Thanks for giving us a chance and I'm sorry it wasn't all you hope it would be! If there is ever anything we can do for you to help redeem your experience (if and when you change your theme in the future) please do let us know. We try our hardest to solve 100% of client issues, and it really bums us out when one can't be resolved. Thanks for your communication.
July 3, 2019
We had a small issue with the app not working properly when we changed themes, but Daniel was able to quickly solve the problem and make some other fine tune adjustments for us. There are still a few things I wish the app could do better, but overall... it's a very good app and gets the job done for us. Regarding another small update request, it was handled perfectly and quickly. Super app and support team.
Hello friends at Personalized Golf Balls! This is Sean, the Customer Success Manager with Product Customizer :) Thanks SO much for writing this review, including the helpful feedback. We have big plans for future feature rollouts for our app, so stay tuned on that front. In the meantime, trusting lots of sales come your way! -The Product Options & Customizer Team
June 17, 2019
Such a helpful company. We have bespoke fonts and they helped these work on the app. Brilliant app. definately recommend
Hello friends at Snaffling Pig! This is Sean, the Customer Success Manager with Product Customizer :) So cool of you to write this positive rating for us on the app store! We like to think our app is brilliant for sure. Thanks for the recommendation and we also hope the Snaffling Pig Co store is a smash hit out there! Salud! -The Product Options & Customizer Team
June 10, 2019
Muy buena aplicación, además tuve algunos problemas cuando la instale y el soporte que me dieron fue muy amable y muy rápido.
Hello friends at Caffenio! This is Sean, the Customer Success Manager with Product Customizer :) So glad our support was fast for you and got the job done in short order! We love what we do in supporting so many Shopify stores. May your store be a big hit in the online world! -The Product Options & Customizer Team
May 31, 2019
Our business is all about customization with options for fabrics, colors, variants & sizes. After checking out several apps, we are very pleased to have chosen PO&C due to convinience and superb customer support. In our experience so far they have the most responsive team, not hesitant to answer our questions immeditately and caring enough to be investing hundreds of dollars into experience of our customers. The issue we had was an added value option that wouldn't get removed from the cart on the mobile version without a user manually inserting a "0" value. Sean and the PO&C team were very enthusiastic about it and have invested more that our yearly subscribtion. That tells a lot about a client satisfaction orientation of this app developer business. Very impressed with their attitude and sure that this kind of approach will be attracting great results for all - their clients and the clients of their clients ))
This is Sean, the Customer Success Manager with Product Customizer :) We super-appreciate you taking the time to leave this awesome review for our team. Our dev team worked hard to fix your issue and we had a celebration moment when it was. Convenience and great support is what we do! Hope your store is massively successful! Sean Hyatt, Customer Success Manager, Product Options & Customizer
May 28, 2019
The reason for three stars is that the app messed up the custom liquid I had done by a developer we hired. Please be aware that most developers won't fix any issues that arose from an outside source and will charge you to fix the glitch (which can be very costly) Product Customizer will say that it is not within their support to fix the issue that their theme created. In the end, even though the app looked promising and support did a great job making it look like part of your theme, we could not use the app. I would recommend this app if you do not have any custom liquid done on your product page. Also, remember to duplicate your theme before downloading the app. I was able to delete all the app's liquid within my theme with no problem and my issue was resolved once everything was deleted. Also, support was very helpful in all other matters and they do try to make their app work with your theme.
Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team --------------------------- Previous Reply: This is Sean, the Customer Success Manager with Product Customizer. I wanted to say thanks for taking the time to review us. Our tier-2 tech support guy Daniel tried his best to figure out your formatting issue for a couple of days, but couldn't. Every now and than, we encounter a theme that we just can't seem to get working seamlessly with our app (granted that's VERY rare), and it is super frustrating for us when that happens, because we want it to work perfectly for ever user and client of ours. Again, please accept our apologies that this happened this way. Thanks for your understanding... Sean Hyatt, Customer Success Manager, Product Options & Customizer
May 22, 2019
This app is perfect for anyone that needs to add product options. Easy to use and set-up plus the support staff are excellent.
Hello friends from Galway Irish Crystal! Thanks for the kudos for our support team. Glad the app is easy to use for you... I like that too, makes my job a little easier when building out our demo store and helping others build out their stores. Love your store's products! Very cool and may you enjoy immense success! -Sean H, Customer Success Manager, Product Options & Customizer
Sept. 15, 2019
This app does everything I want it do to and always works correctly. It is pretty easy to use once you get the hang of it. When I installed a new theme it messed up how the app looked in my shop and I couldn't figure out the code (or where to put the code) to fix it. I emailed them with my issue asking for a bit of help and they just went ahead and did it all for me!! Amazing customer service and saved me so much time and hassle. Thanks so much. Gemma EDIT - Needed help with another problem where files weren't uploading correctly and again the team just fixed the problem for me! It's so amazing to find such a capable and helpful team - really makes running my business easier. Thanks and keep up the good work!
Hello friends from Dive Proof! Thanks for the excellent review, we really appreciate it! We do work hard to get our app working seamlessly with ANY Shopify theme - granted sometimes it takes just a little tweaking. May your store sell millions! -Sean H, Customer Success Manager, Product Options & Customizer
May 17, 2019
The parts the app does, it does well and is easy to follow. But it won't adjust the total price in the price section (only in a little faded box below) which is a deal breaker for me. So I uninstalled it and went with another similar app for the same price that does.
Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team --------------------------- Previous Reply: This is Sean, the Customer Success Manager with Product Customizer. I see you removed our app, and I am aware it was because our tech support could not move the location or appearance of the up-charge totals on your product pages. VERY sorry about that - it is a simple system limitation of our app. If it was something within our knowledge to tweak for you, we certainly would have gone to work asap to fix it. Im so sorry that this limitation was a "deal-breaker" for you. Thanks for your time and for leaving this review -- it helps us to know what new features we can build into our app for the future, and what our clients are up against in this complex Shopify ecosystem. All the best to your store!
April 29, 2019
This app works perfectly for customizing our products and we have been using it for many years! Customer service has always been stellar. Daniel has always been great to work with - thank you!!
Hello to our friends at Custom Couture Label Company :) Awesome of you to leave us this review. Thanks for your long-time business with our app! I'll pass on the kudos to Daniel for sure! Hope your store is a huge success! -Sean, Customer Success, Product Options & Customizer