PC ‑ Custom Product Options
All reviews
This app is easy to use, requires minimal coding and the support team behind it is very dedicated to making sure you understand how to use it! I’m really liking it!
This is one of my favourite apps now. Allows me to customise every product any way I want it. The support team is fantastic, and is always there. Would definitely recommend 10/10
Product Options and Customizer App has had great support, and quick to answer my question! My email support was quick and to the point. The glitch that I was experiencing was taken care of within hours. I am new at this app, so support has been important for me to move forward on my store.
This app is great, really easy to use. When I changed themes I had a small problem but with in minutes after emailing it was sorted. Fabulous customer service. Thank you to Daniel for helping me.
Love this App. Super easy to use and I had one problem once and support got back to me in 20 mins and fixed the problem! Thanks again
Very Easy to use and amazing support. Responded to every email I sent them in record time. Had a minor issue and they corrected it for me in under an hour.
This app has a lot of great options - it works great for our highly customized products. Easy to use.
Tried a few different apps and deleted them soon after. This app works really well and the customer service has been amazing. Very helpful and fast!
The App works as described. Support was great and very helpful with setting up everything on our new theme. I would recommend this app to other merchants looking to give a customizing option to their customers. 2024 update! The app still works well. Support is top-notch. If you need customizations on your products, would highly recommend them.
This app helped us create a custom product quickly and easily, but more important: the folks who built it were extremely helpful. Fast responses to requests and detailed explanations made all the difference - thanks!
This app is great! It offers many options. Especially the customer service is very good and quick! Highly recommended
I have been using Product Customizer for about 4 years. It started as a great app, but the functionality and customer service have declined significantly. I have had multiple issues with the app in just the last 6 weeks - from color and image swatches not displaying to the more serious issue of none of the product options displaying and customers not being able to place orders on my site. I am very tech-savvy and I find the app cumbersome to use. If you have just one option per product, you should be fine. If you are looking to do anything more complex than that I do not recommend this app at all. It took 5 weeks to get a resolution to the issue of the color swatches not showing. I would contact them weekly for an update and I was repeatedly ignored. Yesterday, the conditional logic stopped working on an entire collection of products. It has been over 24 hours and they have not responded or resolved the issue. I am losing sales and multiple customers have contacted me because they are unable to place an order on my site. Additionally, my site speed has decreased from 46 to 22 because of this app. For an app that costs MORE than Shopify itself, I expect much better performance and service. I would have ditched this app long ago but I have hundreds of products and I do not yet have the time to research and install a new option.
We've recently started to customize a few of the products that we sell and were looking for an app that would allow us to not only offer multiple options, but also to charge based on the option(s) picked. After looking at a few different ones, this was EXACTLY what we needed. The ability to create templates and logical rules for the various options makes this app very, very worth the price. Easy to set up, easy to use. The developer even does the install for you quickly and is very responsive if you have questions. I wish I could give it more than 5 stars.
The conditional logic is perfect at making a clean checkout experience for my store. Great product.
These guys are amazing!!! Awesome plugin!! You cant go wrong and there support is top notch!!! I would highly recommend them.
Loved their customer service, Lasandra really went out of her way to help me with an issue that I was receiving. Thank you so much!
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our support team. Lasandra is truly dedicated to helping our customers, and we’ll be sure to share your feedback with her. If you ever need anything else, we’re always here to help!
Just switched over from another product options app and have been pleased with this app so far. Functions well.
This app allows me to create as many custom options as I need to make purchasing easier for my customers. ShopStorm is always quick to help and correct any issue. This is overall a great app and very easy to use!
The app is great when it will actually load. I find 9/10 times when trying to open the app it now goes to a blank page and I can't customize any products. Really annoying.
Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team
Code screwed up my site by automatically adding extra charges to cart and it took days for them to respond. Never fully fixed the issue or offered an explanation.
Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team
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