PC ‑ Custom Product Options
Add variant option to personalizing and customizing products
Rating
4.7
feedback
988
chart
#915
All reviews
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April 11, 2019
Let me start off by saying this app is great and the customer service. I've worked with a person named Sean. His very helpful and understanding. Overall great service and product!
April 10, 2019
This app has been a very good app for us to use. Does 99% of everything we need it to. One thing they need to integrate is the ability to use a different SKU per variant. Because of this I have to use Shopify variants AND the PC variants. I would prefer to use one or the other and not bounce back and forth. Customer service is responsive and fast. Danielle assisted me this evening and helped dial things in exactly as I wanted them. I would recommend this app for sure.
April 8, 2019
It works just like you expected. I was having a minor trouble and the dev helped fixing it for me in. What else you could ask for? Thank you very much for your support.
Hello friends from FootballWear! Very cool of you to leave this review. I see that our guy Daniel helped you out. Glad this made the difference for you! From the whole Product Customizer team, we appreciate your business and your rating here. Happy selling!
April 2, 2019
We've tried every customisation app under the sun but none have delighted us quite like this one. The app itself is great, it has all the basic functionality one would expect to find. What separates it from the rest is ShopStorm's exceptional customer support. Any time there has been a problem their team has always been quick to solve it, and when it took them a little longer to figure out the solution they even gave us a free month's subscription without asking. Truly a pleasure to work with, thank you.
Hello to you awesome people at Stamptitude! Super appreciate the time you took to leave these comments. We strive to ALWAYS make up for any issues our clients experience, and quickly. Thanks for using and giving kudos to our team at Product Customizer... -Sean & the PC team
March 16, 2019
So far, this app does everything we need. It is easy to use and the support response is FAST.
Friends at Lucky Hoodoo, it's certainly been a pleasure serving you all thus far! So glad we have been able to take care of your questions so quickly - we definitely work hard to keep our response-times as close to real-time as possible! Thanks for taking the time to leave us a rating! SO appreciated! :)
March 16, 2019
This app is worth more than 1 star to me (would give it maybe 2-3), but there are some really serious issues. I hope that this review would either work as a wake-up call to the developers, or help other developers create better competing apps. If you're not good with computers and figuring out workarounds to software bugs, do not bother trying to use the conditional logic feature of this app. In short, the app promises conditional logic, but there are a TON of bugs. I've worked with computers my whole life, so I know a bug when I encounter one. And with this app, I experience them all the time. That wouldn't be the end of the world if the developers were responsive, but they've outsourced the support... and the outsourced support can only handle pre-defined cases, not do any research of their own. I've had a lot of questions / bug reports open with them for a month now. They always promise to get back to me, but without dev support, they can't. I would have given up on this app because of these bugs, but as far as I understand, this is the only app that runs only on Shopify servers, and is probably the fastest. The others I tested seemed to be slow and unreliable, so that's a definite bonus with this app. If only it did what it promises, I could give it five stars... but right now the practice is so far off from theory, that I'm definitely not happy. I've been able to get my products configured so they are somewhat usable, but it's come with a lot of workarounds, redesign and just making unnecessary compromises to the customer experience. With the promised conditional logic, it would be totally possible to prevent customers from selecting options that don't work with each other. Because of the constant bugs, I haven't been able to really do this, and have to instruct the customers to check this and that... and if they don't, the products get priced wrong. These kinds of things shouldn't be left up to the customer! The documentation on the conditional logic is very poor, so I'll give some tips for those of you that value the speed of this app over other apps (if I was doing this again, I would forget about the speed requirement). 1. If you have options measured in feet, don't use the ' character in the name. Bugs will result. 2. If you need to duplicate the options, don't do it in the product view. It may create weird issues, so only duplicate in the view that shows options for all products. 3. Don't plan options that depend on two or more other options. The logic only works on very simple options, and if (for example) your pricing depends on two different factors, you're safer not implementing it in the app logic... it may or may not work. 4. Same thing as with #3, but with trying to use the same option on two different conditions, combining with different option... won't work. 5. Undocumented "feature" that made me lose a couple of days: the "hide" option is more or less redundant. The app automatically hides all the options that have "show" setting on. Trying to hide options results in weird bugs. It was not easy to figure this out, and the support was clueless. 6. There's just a long list of lesser bugs, usability issues and generally bad development work. Please look into alternatives. Overall I must say I regret I chose this app. It is not being actively developed, even though it would really need that. I've now created over a hundred options and about 10 products in this app, and changing to a new one feels like too much work... I wish I'd known about these bugs and extremely limited support before choosing this app.
Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team ------------------------------ Previous reply: Hello friends from Divine Saunas. Thanks VERY much for taking the time to give all this valuable feedback. I am so sorry that the app ended up having several limitations that made it not the best choice for your store. I am taking these items and putting them into our list of improvements that our developers will be looking into in the near future. Shopify store themes are all so varied and unique that it can be a real challenge to develop apps that are truly versatile for the Shopify space. Up until now, we have done several things with every single store that adds our app: -Every time a user adds our app, our team manually verifies and configures their install to make sure it works seamlessly with whatever theme they have -Each time any of our users change their theme, we receive a real-time notification and we take time to manually re-verify their install for their new theme -And of course, anytime there are questions about functionality, support needs, special formatting requests, advice on how to build out products, etc - we take each one seriously and do our very best to resolve any issues and provide any needed help That said, we will look into these concerns and work to turn them into fixes! Again, thanks for your patience and understanding with these items - the app will get better and better! And we would love it if you would change your review to the 2-3 stars you mentioned. We are definitely worth that ;) Thanks again!
March 11, 2019
Love this app. Helps me with all the different options we offer on our site. Customer service has been amazing.
Thanks for the kudos on the great customer service! Hope your store at Seriously Stickers benefits greatly from the added product options!
March 6, 2019
We had an issue which was effecting our ability to upload products, we contacted Product Customizer and they were able to explain and resolve the issue quickly.
March 4, 2019
We've been using Product Customizer for many years now. Many of our products have unique variables that people have to choose from and this is the perfect app to handle that. Additionally, the support has always been super quick and helpful. Its a no nonsense app that does exactly what it says it does.
Thanks so much for the awesome review! We super appreciate you taking the time ;) I like the no-nonsense comment, we take pride in that. Happy selling to AVIL CUSTOMS!!
March 23, 2019
Unfortunatelly, I have to change my review. App is not performing well (when a product has an additional paid option made by this app, after removing this product from a cart this paid option IS NOT removed and it's impossible to remove it; and on mobile, you can't remove neigher this product nor this paid option). I did report this issue over three weeks ago and still it's not fixed. And for two weeks now I have no info from their part. It's not at all professional and even if I like the rest part of this app, I just decided to delete it and use the other one. Sorry, but my store should work in 100% correctly. And with this app it doesn't. ORIGINAL REVIEW: I use this app for over a year now and I can't imagine my store without it. Since I sell customized baby fashion, I need an app which gives me a possibility to add baby's name, birth date, or any other custom option. What is also very important to me is that I have more than 100 variants in almost all my products, and thanks to Product Customizer I can offer these products with ease. What I really love in this app is conditional logic and the team (which is really helpfull). The only thing I'd like to have in this app and which is missing is the product's photo change while changing product options. But even that, for me it's the best app for products options.
Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team
Feb. 22, 2019
This app is easy to use, requires minimal coding and the support team behind it is very dedicated to making sure you understand how to use it! I’m really liking it!
Feb. 15, 2019
This is one of my favourite apps now. Allows me to customise every product any way I want it. The support team is fantastic, and is always there. Would definitely recommend 10/10
Feb. 27, 2019
Product Options and Customizer App has had great support, and quick to answer my question! My email support was quick and to the point. The glitch that I was experiencing was taken care of within hours. I am new at this app, so support has been important for me to move forward on my store.
Feb. 7, 2019
This app is great, really easy to use. When I changed themes I had a small problem but with in minutes after emailing it was sorted. Fabulous customer service. Thank you to Daniel for helping me.
Feb. 7, 2019
Love this App. Super easy to use and I had one problem once and support got back to me in 20 mins and fixed the problem! Thanks again
Jan. 23, 2019
Very Easy to use and amazing support. Responded to every email I sent them in record time. Had a minor issue and they corrected it for me in under an hour.
Jan. 21, 2019
This app has a lot of great options - it works great for our highly customized products. Easy to use.
Jan. 15, 2019
Tried a few different apps and deleted them soon after. This app works really well and the customer service has been amazing. Very helpful and fast!
Feb. 29, 2024
The App works as described. Support was great and very helpful with setting up everything on our new theme. I would recommend this app to other merchants looking to give a customizing option to their customers. 2024 update! The app still works well. Support is top-notch. If you need customizations on your products, would highly recommend them.
Jan. 4, 2019
This app helped us create a custom product quickly and easily, but more important: the folks who built it were extremely helpful. Fast responses to requests and detailed explanations made all the difference - thanks!