PC ‑ Product Options
Product Options & Customizer | Personalize Product Variants
Rating
4.8
feedback
1,787
chart
#413
All reviews
Rating Breakdown
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Nov. 15, 2022
Works very well now, and when I had an issue, customer service solved it in 5 minutes! Works better than any other custom add-on app I've tried.
Hello to our friends from Bloomtown, Thanks for the word on this. Regarding the first issue, with that order that came through with no billing, we'd need to investigate it a bit further. On the second item, it is a normal way the app works with Shopify checkout (which is restricted to app developers). I'll email you from our support team email box. Thanks for raising these - we will help as much as possible! - Melissa & The Product Options & Customizer Team
Oct. 25, 2020
Really pleased with the app simple enough to apply and the support are always so helpful if you have any difficulty they sort it out quickly and remotely without me needing to do anything
Hello to our friends from THE WINNER MAKES IT ALL Thank you for this awesome feedback! We really appreciate it and we're happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know! :-) -Melissa & The Product Options & Customizer Team
Oct. 23, 2020
I had several issues with the app at first, along with some email mix-ups. Sean, the COO, reached out to me via email to resolve the issue. If you don't see files or images along with an order, definitely ask for help as you may have a theme with an AJAX cart - I wasn't aware that Debut was one of them. Overall, I will be keeping this app for a long time and appreciate the customer service on Sean's end. :)
Hello! This is Sean, the Ops Manager with Product Customizer. I am very sorry to hear about your experience with our support team interactions! They are normally world-class, so somehow the ball must have been dropped here. I am looking into your chat history, and I will email you directly momentarily as well, so I can personally make sure this is fixed for you asap! Thanks ahead of time for your understanding, Sean & The Product Customizer Support Team
Oct. 19, 2020
I love this app and have been using it for a while now. I especially love the customer service. They respond promptly and contact you about possible issue before they even occur. This is important for me as I don't want to know about a possible issue after the fact. Meaning your account is monitored to ensure the app is working properly with your theme.
Hello to our friends from Trinity Custom Wigs Thank you for leaving this fantastic review! We're glad you had a great experience! :-) We will let our support team know that their assistance was greatly appreciated! -Melissa & The Product Options & Customizer Team
June 23, 2021
Great customer service by Sheniel! Fast, and great communication. Very pleased with the app so far!
Hello to our friends from Darling Daylight We appreciate you leaving us this awesome review! We are extremely glad we could help and we really appreciate the kudos! We wish your store major success online ;-) -Melissa & The Product Options & Customizer Team
Oct. 7, 2020
Awesome app! Easy to install and does everything I want it to. Great support with fast reply. Would recommend
Hello to our friends from urbanlamb We appreciate you taking the time out to leave us this review, it is highly appreciated! We are glad we could help :-) -Melissa & The Product Options & Customizer Team
Sept. 26, 2020
Very simple to use and their support team is really responsive. All around great app to use. Highly recommend.
Hello to our friends from Steel. Decor Store Thank you for leaving us this lovely review! We are extremely glad we could assist! We wish Steel. Decor Store the utmost success online :-) -Melissa & The Product Options & Customizer Team
Sept. 23, 2020
Highly recommend this app. The support has always been great. The initial install was easy. I did purchase a theme that the install had to be modified so now anytime I update my theme, I have to have them update my code but they respond so quickly that it hardly matters.
Hello friends at Scarlett Monkey Crafts & Boutique Thank you for leaving us this fantastic detailed review! We are extremely glad we could assist! If you have any more queries do not hesitate to reach out to us! We wish the Scarlett Monkey Crafts & Boutique the great success online :-) - Melissa & The Product Options & Customizer Team
Sept. 19, 2020
Perfect application, best customer service, they fixed all the problems that I could have encountered, thank you very much to want, so i give 5 stars
Hello friends at Glassy Guys A big heartfelt thank you for leaving this great review! We are glad you love the app :-) Thanks as well for the kudos on our customer service! - Melissa & The Product Options & Customizer Team
Sept. 18, 2020
So easy to use and their support team answered our questions quickly! Looking forward to using this customizer for our personalized products.
Hello friends at Kind and Cozy Very kind of you to leave this review here! :-) We really appreciate it! We're glad support handled your query quickly! We wish you much success online! - Melissa & The Product Options & Customizer Team
Sept. 10, 2020
I want to manage several websites. All of my customized websites have installed this APP. Generally speaking, it is very good, especially their technicians are very good at handling problems. I have a website theme because it can’t display customized attributes. After reacting to them, I quickly dealt with it, and then the style couldn’t be aligned. I also tried to ask them to help. I didn’t expect them to adjust it for me.
Hello to our friends from USHOWSTORE.COM A huge thank you for leaving us this incredible review, we appreciate you taking the time to do so! We wish your store all the best online :-) We are glad we could help! -Melissa & The Product Options & Customizer Team
Sept. 8, 2020
I am beyond blown away by the support I have received so far. My site is not live yet but I have needed a little help and they are ON IT! I have been in the online industry for over 23 years....they are doing it right!
Hello to our friends from Please Help My Feet! THANK YOU for leaving us this extremely fantastic review! :-) We are glad we could help! We hope your store hits it big online! -Melissa & The Product Options & Customizer Team
Sept. 3, 2020
The customer support is truly outstanding. The person I worked with on the product customization team worked tirelessly until a couple of issues I had due to a theme update were resolved. Highly recommend!
Hello to our friends from Paper & Wit Thanks guys for giving us this fantastic review :-) We sincerely appreciate it! We will let our team know that their efforts were greatly appreciated! ;-) -Melissa & The Product Options & Customizer Team
Sept. 1, 2020
This APP is very good, the settings are not complicated, and other settings are more convenient. One very good thing is that their customer service response speed is the fastest in all my installed apps. It seems that their company has a comment. I also used it. The same customer service responded quickly.
Hello to our friends from eusstore.com We greatly appreciate you leaving this wonderful review here! Thanks for the kudos on our customer service, we are glad we could help! We wish your store major success online! :-) Melissa & The Product Options & Customizer Team
Aug. 31, 2020
Super easy to use! Very helpful when I needed it and they reply quickly! Thank you Product Customizer Team!
Using app
Almost 4 years
Total reviews
4
Average rating
5.0
Hello to our friends from PicFoams.com (Inspirational Cut Outs)! Very awesome of you to leave this fantastic review for us here! We really appreciate this! Thank you for your support it means the world to us :-) Melissa & The Product Options & Customizer Team
Aug. 25, 2020
Nice people to work with, fixed an issue we had quickly. I would recommend this app for those that need some simple, effective customization to their product pages. Thanks!
Hello to our friends from All Are Welcome! Thanks for this awesome recommendation! We appreciate your support and we are glad we could help :-) Melissa & The Product Options & Customizer Team
Aug. 22, 2020
The app works with every theme I've tried and updates within seconds of changing themes! Every time I've had to reach out with a question, they respond incredibly quick! Highly recommend trying if you need a drop down menu or adding customization options to your product pages in any way!
Hello to our friends from Eternal Customs! Many thanks to you for leaving us this great review! We definitely appreciate it and we wish you much success on your e-commerce journey! :-) Melissa & The Product Options & Customizer Team
Aug. 20, 2020
We use this app to add customized options to our products throughout our website. Whether it just be a checkbox option or an additional cost option, it is very consistent and works well with our product pages. It is very user friendly and the customer support is great. I would definitely recommend using this application.
Hello to our friends from Intuition Backgrounds! It's extremely kind of you to leave this AWESOME review on the Shopify app store, thank you! We sincerely appreciate it. We wish your store much success! :-) Melissa & The Product Options & Customizer Team
Aug. 14, 2020
Works just as advertised and can't say enough about the super fast support team. They really care and really do help. Highly recommend!
Hello to our friends from Powderaddicts! We appreciate you taking the time out to leave this awesome review! We sincerely appreciate it. Thanks for the kudos on our support team as well, we are happy we could assist you :-) Melissa & The Product Options & Customizer Team
Aug. 12, 2020
Lots of options, works well, great support. I needed a some help adding it to my theme and got it done fast.
Hello friends from Sziro Jewelry! We appreciate you taking the time out to leave us this awesome review! Many thanks as well for the kudos on our customer service! :-) We wish Sziro Jewelry much success online! - Melissa & The Product Options and Customizer Support Team