All reviews

Rating Breakdown

  • 5
    79% (963 ratings)
  • 4
    8% (103 ratings)
  • 3
    2% (27 ratings)
  • 2
    2% (23 ratings)
  • 1
    9% (104 ratings)
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5 / 5 Share

Oct. 15, 2018

I use this app in sync with my product upsell app by bold. So far so good and if you have any questions the team is quick to respond and is extremely helpful. Parminder provided the best customer support I've ever had!

Store

Legends

Using app

8 months

Total reviews

5

Average rating

4.8

5 / 5 Share

Oct. 4, 2018

So far I am very happy! I will be using the Bold Discount and Upsell together. The apps were an easy install, some code I installed myself and I am not extremely knowledgeable but their documentation was easy to follow. The rest of the code I had the amazing support staff take care of. Cody and the rest of the team were very helpful. Still early to comment on effectiveness but for what it appears it will do the cost for there apps are great.

Using app

7 months

Total reviews

6

Average rating

4.7

5 / 5 Share

Oct. 4, 2018

This is a great app to help with conversions on your product page. Abhijit and Parminder from Customer Support was able to quickly resolve my issue. World-class customer support! I highly recommend this app for your store.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2018

I haven't had too much time with the app. I would just like to address their excellent customer service. I had issues with the app installation, and Marty from their customer service team got it all sorted out. Thanks again guys.

Store

Kaiya

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 17, 2018

I had an issue installing their apps at first, and it was addressed in a matter of hours, great customer service! 5 stars!

Using app

6 days

Total reviews

3

Average rating

5.0

1 / 5 Share

Sept. 9, 2018

This app has some major problems and is absolutely the slowest syncing app I have ever used. I made several discounts and added them to my store and they showed correctly. I started running the promotions but when I checked the next morning all the discounts were gone. The product still showed the Sale logo but the price was back to full retail. Support told me I would have to make each discount inactive and let it sync and then activate and sync it again. This took me over 8 hours but worked and discounts were showing again even though the amount of time it took was ridiculous. Next morning I check my site and all the discounts are gone again. I sent another email to support several hours ago but still have not heard back from them. I am looking for another app that will work now.

Using app

12 days

Total reviews

2

Average rating

2.5

1 / 5 Share

Aug. 15, 2018

If you could rate nil stars then that is what I would have chosen. The App does not work correctly for a large number of discount items. Numerous products did not have the applicable discount applied even though the set-up was correct. This issue was identified on the 30th July and as at 16th August there has been no resolution. The costumer service was even worse. Despite numerous attempts to get an answer and being advised that I will be updated urgently, no feed back was provided. On the third day in a row of email an chatting, I received this response "We have a larger than normal volume right now and everything is taking longer than anticipated" which is a stock standard response. I would not recommend this app for its functionality or the service response to anyone! Very disappointed!

Using app

About 2 years

Total reviews

1

Average rating

1.0

5 / 5 Share

Aug. 14, 2018

The app is as described and the support I got from Guri was brilliant he fix my problem in minutes

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 6, 2018

Amazing app with 5 star customer service. Thank you for your 2nd critical support that you have given to our shop dear Nupur . I highly recommend product discount app. It’s perfectly working. When ever i need them they are just right beside me!..Thank you to all Bold support team. Serkan

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 4, 2018

This is a fantastic app with a lot of options. I love that it marks down every item so the customer knows straight away there is a sale. I spoke to customer services regarding changing the word "deal" to "sale" for my site and they took care of it for me no problem. The only issue I have is that to put a big sale on it will take time to import products to the app for the sale. I do think they should look into a way that the products automatically sync every so often from the store so they are ready to go in the event of a quick sale. However that's something I will get used to and work around. I'll be sticking with this app because of the many options it gives me for my website and the excellent support I know is there if I need it.

Using app

3 months

Total reviews

5

Average rating

5.0

2 / 5 Share

July 14, 2020

It took over 1 and ½ weeks to get Bold Discounts to start working the way it is suppose on my site. Customer support was particularly good but limited as to what they could do. The Tech team however is slow at getting work done. The product still does not work the correctly. To this day when I add a Collection to my website, I must contact support to do a push as the collection does not update on its own. Even with the push it adds the new collections but does not remove collections that I have deleted from my site. I am keeping the Discount product because I do like the fact that it does not require customers to add a code at check out even through to me it does not work as well as their Old Discount. Now when you run a sale it just shows the sale price, the old showed the regular price with a line through it and the sale price showing. I have been thinking about adding the Bundles product, but I not sure if I cannot get the discount to work right. I am keeping the Discount product because I do like the fact that it does not require customers to add a code at check out. I cannot give it 5- stars which is what I rated the old version this time I can only give it a 3-start rating. It works partly and does allow me to run adds, but it does not work completely without me having to keep going back to support to get pushes to update collections which is time consuming especially when I was told the product updates automatically every 4 hours. That hasn’t happen yet. Changing it to a 2. I am now paying for a product that doesn't work as advertised, still can't updat collections for the new ones added and still can't get rid of deleted collections or products. This has caused me to stop ordering other Bold products. The other product I was lookng at also has a lot of bad remarks.

Using app

9 months

Total reviews

2

Average rating

3.5

5 / 5 Share

July 11, 2018

So far so good! App has great support team.

Using app

Over 1 year

Total reviews

27

Average rating

5.0

5 / 5 Share

July 10, 2018

Great Support responsive and fast

Using app

3 months

Total reviews

2

Average rating

4.5

5 / 5 Share

July 10, 2018

Did the trial for 30 days, which I used to learn the product a couple of weeks before black friday. It was an easy learning curve and the best is the live chat I have with the company , which is huge to fix problems fast. Its been a joy now months later to help set up sales on products, BOGO, and upsells. I do have some of there other products now too which makes everything smooth. The day of black friday ran smooth except one hiccup which was my fault and they fixed it in 5 mins so I didn't not lose time or money. www.whimsicalwolf.net LIVE FREE AND BE HAPPY

Using app

9 months

Total reviews

3

Average rating

5.0

2 / 5 Share

July 10, 2018

It has many bugs. It needs support very often. It crashes with other apps, it conflicts when duplicating a product that previously had a discount. Every time you make any modification on an ongoing product that has a discount, and save the product, you need to restart the discount which takes time to sync (and this is not explained anywhere, I had to find this solution myself). Overall, I'm pretty disappointed unfortunately. I feel bad, cause they have good support that care, but most of the apps need further development and bugs fixed.

Using app

2 months

Total reviews

1

Average rating

2.0

5 / 5 Share

July 4, 2018

This app has been very easy to install and use as I set up a BOGO promotion. It was Pratibha on the support chat who was able to direct me to this method for setting up this kind of BOGO sale (instead of bundles) and saved me a boatload of time! Very grateful for this superb and prompt support!

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 4, 2018

Useful app and very good technical support! :)

Using app

26 days

Total reviews

1

Average rating

5.0

1 / 5 Share

July 4, 2018

can not build discount on homepage and collections,just works on products page,sucker

Store

Igeer

Using app

25 days

Total reviews

1

Average rating

1.0

5 / 5 Share

June 29, 2018

Awesome App! A must have & Support Staff is Amazing! Shout out to Guri!!

Store

Leropal

Using app

29 days

Total reviews

5

Average rating

5.0

5 / 5 Share

June 27, 2018

great customer service and turnaround speed

Using app

About 5 years

Total reviews

3

Average rating

5.0