BSS: Product Labels & Badges
BSS Product Labels & Badges - Shopify App Store
Rating
4.9
feedback
1,183
chart
#258
All reviews
Rating Breakdown
Review RSS Feed
Aug. 2, 2023
Great experience, fantastic app but even more importantly fantastic support team. Jennie was a great help and followed our issues step by step, until they were resolved. Keep up the great work!
Thank you so much for your kind words and your 5-star rating! We are so pleased that you had such a positive experience with us despite our limited business hours, and we really appreciate you taking the time to share your feedback.
July 31, 2023
Default implementation placed badge in the wrong spot (in the header) but Support helped fix this and it now works as expected.
Thank you for your 5 star rating and your kind words. We really appreciate that you took the time to point out the issue you had with the initial implementation of the badge, and are glad you were able to find a resolution with the support team. We are constantly striving to provide the best possible service and user experience. Thank you once again for your feedback!
July 27, 2023
The app's main functionality, generating and managing ecommerce labels, works well most of the time. However, I have encountered occasional glitches that caused delays and frustration. While these issues can be inconvenient, the silver lining is the outstanding customer service they offer. Whenever I faced a problem, the customer support team was quick to respond and incredibly helpful. They were patient in explaining to me the reason for some errors, and also resolved the issues within a 24H turnover. It's evident that they genuinely care about their users' experience and are committed to delivering top-notch assistance.
Thank you so much for your 5 star rating. We are very happy to know that you are enjoying our app and appreciate the kind words about our customer service team. It is our top priority to provide our users with the best experience possible. We appreciate your loyalty and are grateful for being our customer!
July 25, 2023
Muy buena la aplicación. Es fácil de usar, se actualiza rápido, funciona bien y el servicio al cliente es muy bueno.
Gracias por tu calificación de 5 estrellas. Estamos felices de que hayas encontrado que nuestra aplicación es fácil de usar, se actualiza rápido y el servicio al cliente es muy bueno. ¡Agradecemos tu apoyo!
July 24, 2023
amazing customer service, had slight positioning issue with our theme and support made sure this was fixes asap. thank you.
Thank you very much for your 5-star rating! We are delighted that you had an amazing customer service experience, even with a slight positioning issue. Our support team was quick to make sure this was sorted and we appreciate your kind words!
July 22, 2023
Great customer service, very fast to respond and made the changes needed very quickly. Would definitely recommend to others!
Thank you so much for your 5 star rating! We are so pleased to hear that you had a great experience with our customer service and that we were able to make the necessary changes quickly. We really appreciate your kind review and recommendation!
July 18, 2023
Easy to use and very customisable. Better than the inbuilt Shopify labels and badges.I like that the colours and styles can be customised.
Thank you so much for your five-star rating! We are so glad you enjoy using our labels and badges and that you appreciate the ease of use and customizability. We really appreciate your feedback and are so happy that you were able to customize colors and styles. Thank you for your kind review!
July 14, 2023
The app is easy to use, lots of different options and speedy support when it is needed. Recommended.
Thank you so much for your 5 star rating! We appreciate your positive feedback about the ease of use of the app, the wide range of options, and the speedy support that is available when needed. We are so glad that you recommend the App!
July 12, 2023
it's awesome. the function is useful, and when you meet some problems, the human service reply so quick. i like this app
Thank you so much for your rating! We appreciate the kind words and are delighted that you found the function useful and enjoyed the quick response from customer service. We hope you continue to have a great experience with our app!
July 11, 2023
Small issue with labels not appearing where they should have. Resolved quickly and without additional complication. Extremely helpful support.
Store
Laurelle Antique Jewellery
Using app
About 2 years
Thank you so much for your 5-star rating! We are so glad that we were able to resolve the small issue with labels quickly and without any additional complications. It's great to hear that you were happy with the support you received.
July 5, 2023
Great, great app! It was just what I was looking for and the support is also great - communicative, easy and fast.
Thank you so much for your 5 star rating! We really appreciate you taking the time to write such a positive review. We are especially thankful that you found the app to be what you were looking for and that you found the support communicative, fast, and easy to work with. Thanks again!
July 4, 2023
First-class service, Jolie every time in the city to help me solve the problem. I like this app and recommend this app.
Thanks so much for your 5 star rating! We're so glad to hear you enjoy using our app and that the agent is always so helpful in providing great service. We really appreciate your review and recommendation.
July 3, 2023
Tech support for the app was responsive and solved my issue (user error) quickly. And the app does what it says it does. 10/10
Thank you for your 5 star rating! We're thrilled to hear that our tech support was responsive and quickly solved your issue. We're also delighted to hear that the app does exactly what we claim it does. We genuinely appreciate your feedback - thank you!
July 3, 2023
This is an essential app. Quick and easy to install and configure with our custom theme and very ably supported by a decidedly responsive, considerate and thoughtful team. We cannot enthuse enough about our experience using this product which introduces valuable new features with every update. We highly recommend it to all considering its use and are an extremely satisfied customer! 5 star!
Thank you for the wonderful review and for awarding us a 5 star rating! We are honored that you have had such an excellent experience with our app. It is our top priority to continue delivering on our promise to offer a great user experience supported with helpful, considerate, and responsive customer service. We thank you for your enthusiasm and recommendation of our product.
July 1, 2023
This is an essential app. Quick and easy to install and configure with our custom theme and very ably supported by a decidedly responsive, considerate and thoughtful team. We cannot enthuse enough about our experience using this product which introduces valuable new features with every update. We highly recommend it to all considering its use and are an extremely satisfied customer! 5 star!
Thank you for the wonderful review and for awarding us a 5 star rating! We are honored that you have had such an excellent experience with our app. It is our top priority to continue delivering on our promise to offer a great user experience supported with helpful, considerate, and responsive customer service. We thank you for your enthusiasm and recommendation of our product.
June 30, 2023
Wow, really super fast reply when I had question. The support team is amazing and helpful. This app works well and does what it should - excellent!
Thank you so much for your glowing 5-star review! We are thrilled to hear that you find our customer service and app to be of excellent quality. We appreciate your kind words about our quick reply and helpful support team. Thank you for your endorsement!
June 29, 2023
I am satisfied with the quick response and kindness. It works very well and makes your site look great.
Thank you so much for your 5-star rating! We are so glad that you were satisfied with our quick response and kindness. We really appreciate the positive feedback and the fact that you thought our site looked great. Thank you again for your rating!
June 26, 2023
Excellent support, even when I'm on the free plan, Jolie and her team member still spend time to investigate and custom for our site. Highly recommened!
Thank you so much for your 5-star rating! We really appreciate that you noticed our commitment to providing excellent support even when our customers are on our free plan. Your kind words mean a lot to us. Thank you!
June 21, 2023
Issues are to be expected with any app, of course. However, for us, what dictates the continual use of an app after it's installed is how the devs of address the issues and the speed at which they do so. I can confidently say that Jolie and the devs have promptly fixed not only the small issues that have come up, but have helped us already with over 10-20 small customization-related things. They have gotten our site exactly where we want it. Small issue - All of our product pictures are 16:9, so when we are on the sample page positioning the location of the labels in the app settings - it stretches our product photos to 1:1 and this makes it sort of difficult to determine where the label will actually show up, but there is a workaround we were able to do for this pretty easily. Overall we certainly recommend this app. 5/5
Thank you for your 5-star rating! We are thrilled to hear that the agent and our team have helped you with your customization-related needs and that the app is working well for you. We are also glad that you found a workaround for the small issue you mentioned. It means a lot to us that you recommend our app to others. Thank you for your valuable feedback, we truly appreciate it!
July 20, 2023
The app is very useful for us, especially during the sale season. Jena from the support team is always attentive and professional, and she assists with every technical issue or question. Though the app suffers from bugs quite often, Jena is always eager to solve them.
Thank you for taking the time to let us know of your experience with the latest software update. We are sorry to hear that some functions are not working anymore but we got your notice and we will for sure help you to deal with this properly. We understand your frustration and appreciate you bringing it to our attention. We are always trying to find ways to make our users experience better, so this feedback is invaluable. Also, we will soon send over again a collab request and the team will fix this as top priority. Again, so sorry for your experience!