All reviews

Rating Breakdown

  • 5
    95% (1,852 ratings)
  • 4
    1% (29 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (10 ratings)

Reviews with Text

  • 88% (1,664)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 24, 2024

Excellent customer service. I needed help with a manual execution of adding in variations. The team made it super easy to get help and entered my customization code for me in as little as three hours. The support was excellent from both the tech and the customer service rep. A+

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 19, 2024

really nice app, and the customer service is excellect. very helpful and very quick to respond.

Using app

About 1 month

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

Jan. 12, 2024

Jolie and her team was very helpful and responsive in helping me with issues and installation onto my website. It's now working great, and I'd recommend anyone give this app a try who is looking for more than 3 options for their products!

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 27, 2023

Great work! Thank you for your time saving support.!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 18, 2023

AMAZING APP and EVEN BETTER CUSTOMER SERVICE!!!! I requested a custom design element for their app and within 48 hours it was completed to perfect specification. I couldn't have asked for a better experience and would recommend this app and company to everyone. Jocelyn in customer care was very helpful and responsive!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your amazing 5-star rating! We are so glad to hear that you loved the app and the customer service you received. We appreciate you taking the time to write a review and highly value your feedback. Thanks again!

5 / 5 Share

Dec. 18, 2023

Great app, we're only using it for basic customisation and works as it should. There was a little bug we found but Jena and the team were very responsive and fixed it in no time

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

Dec. 6, 2023

Helpful, very attentive

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

Dec. 6, 2023

great application with best customer support.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

Dec. 4, 2023

Overall great experience with using this app! When we ran into an issue, the customer service was amazing and they got it resolved very quickly. This app is definitely a keeper.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your 5 star rating and your great review. We are delighted that you had a great experience using our app. We appreciate your kind words about our customer service and we believe good customer service is our priority!

5 / 5 Share

Nov. 8, 2023

I recently integrated the 'BSS: Product Variants Options' app into my online store to enhance my product listings with custom fields. My experience has been nothing short of amazing, particularly due to the exceptional support and service provided by their team. A special mention goes to Jennie, who was a cornerstone in ensuring a seamless experience. I faced some technical challenges initially, but Jennie and the tech team addressed these issues with remarkable efficiency and speed. Their response was not just quick; it was coupled with care and a personalised touch that is rare in customer service today. The 'BSS: Product Variants Options' app itself has transformed how my products are presented. The ability to add custom fields easily has allowed for greater flexibility and a more detailed display of product information, enhancing my customers' shopping experience. The app is user-friendly and integrates seamlessly with my store, making it a valuable asset for any online merchant. If you're looking for an app to add custom fields to your products, 'BSS: Product Variants Options' is the way to go. Not only will you be using a tool that greatly enhances your product listings, but you'll also have the support of an incredible team who are genuinely dedicated to your success. Thank you to Jennie and the entire BSS team for your phenomenal support. Your hard work and dedication make a significant difference!

Using app

2 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your kind words and your 5-star review! We are so pleased that our team and Jennie in particular has provided you with an exceptional customer service experience. Your feedback is invaluable and we are so delighted that the app has transformed how your products are presented. Again, thank you for your review - we are so grateful for your kind words and are thrilled to be able to help you in this way.

5 / 5 Share

Nov. 6, 2023

Works very well.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at [email protected] and our agents will be right there. Wish your business all good!

5 / 5 Share

Nov. 1, 2023

We make personalized pet ID tags so it's important for us to collect personalization details from customers when they make a purchase. BSS Product Variants Options app is easy to install. The option fields created seamlessly match the looks of our theme. Although we had problems with showing the options/variants in the cart in the beginning, it only took one email for BSS to understand our problem and they fixed it within the same day! Special shoutout to Emma who guided us through the process in a very professional manner.

Using app

3 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your 5 star rating! We really appreciate the kind words about our app. It's always great to hear how easy it was for you to install the app and create product variant options. Your positive review means a lot to us. Thank you again!

5 / 5 Share

Oct. 31, 2023

Both Emma and her technician did a wonderful job at assisting me with my custom products on my website! It was a headache to try and figure out my particular issue on my own, and as soon as I reached out, they responded very kindly and quickly. They fixed my issue and I am now able to successfully run my website the way I initially intended. Thank you so much! You will not go wrong with this app, and it is definitely worth your time :)

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 31, 2023

This app is incredible. Works exactly a I need! And, when I had an issue, the customer service was stellar! Kudos to Jena and the engineers for addressing the issue - which was highly likely related to a custom theme I'm using. Thank you!

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2023

I got in contacted with the team at BSS as I needed a little custom development work for this app. The app works perfectly however I needed to display a message on the cart page under some conditions. They had no problem in assisting me. The developer on the project was very good, a big thanks to Tien DVD who made this work seamless for me. Also any small changes I needed wasn’t a problem at all. Thanks once again.

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 18, 2023

Emma has been a great help in connecting the Wholesale all in one app with the Variant options app. Everything works well now. Whenever questions come up, Emma is always there to help. The variant options app helps us enable our customers to upload print data. Now a function has also been added that the data in the backend is provided as a link in the order when the order is triggered. The support is very helpful and works quickly.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 10, 2023

I've been using this app for a few months now for my wholesale store and everything has been great. I've experienced little to no issues and when I have had any confusion, their support staff answers promptly and efficiently. I would happily recommend this for anybody looking for functionality and customization to their store.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for the amazing 5 star review! It is wonderful to hear that you have been using our app for a few months with little to no issues and that the support staff is helpful when you have any confusion. We appreciate and thank you for your recommendation.

5 / 5 Share

Oct. 6, 2023

Had some initial issues with integrating into my theme, but Joy was so helpful in getting it solved! Only took a few days to get multiple issues fixed and now the store is up and running. Don't freak out if it doesn't install perfectly, just ask for help!

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your 5 star rating! We appreciate your positive review and are so pleased that our agent was able to get your issues sorted out quickly. We are glad to have been of service and hope that you continue to have a great experience.

5 / 5 Share

Oct. 4, 2023

Great app, easy to use, and most importantly good and fast customer service!

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your 5 star rating! We truly appreciate your kind words about our great app, easy to use features, and our excellent customer service! Your positive feedback is highly valued. Thank you for taking the time to review us!

5 / 5 Share

Sept. 22, 2023

BSS is a great app to use. I had some queries and someone got back to me really fast and helped me fix the problem. Would definitely recommend! Great service.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at [email protected] and our agents will be right there. Wish your business all good!