Hulk Product Options
The Hulk Product Options App
Rating
4.7
feedback
1,817
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#1,000
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March 16, 2018
Overall, not a bad app - the free price tag is hard to beat! BUT - there are a few reasons that I will NOT be continuing to use this app. 1) The options do not export with the order. This is the biggest issue with this app for our business. Our process involves exporting the orders and creating a to-do list based on that spreadsheet. The options chosen aren't on this spreadsheet, which means we have to manually pull up the order and input which options were chosen. I haven't looked into any other apps to see if this is a universal problem, but it definitely is a deal-breaker on this app. 2) The pricing is handled in a confusing way. I love that you can include an add-on price for each option but the way that it is reported is confusing and not as seamless as I would like. It adds these prices as a separate line item. So for example, we have an item that has a base cost of $1 and charges an extra dollar for each accessory added. The way that this is shown on the invoice is Item A - $1 Customization Cost for Item A - $4 Splitting it up like this makes it a little confusing for the customer. It also affects that exported spreadsheet and makes it confusing for us as well. I also don't like that if there isn't a charge for customization, it includes the [$0.00] price tag on the invoice which looks cluttered. 3) You can not add/edit/look at the options from the listing itself The way this app works is that you create and assign the options from within the app. There is no way (that I have found) to access these options from each listing or even see what options are assigned to that item. This wasn't a deal breaker and I also don't know if this universal to other apps, but it was something that was a little inconvenient. 4) The app is not incredibly easy to install Many of the other apps I have used on Shopify have been fairly simple to install and set up. I was surprised that installing this app actually involved editing the code. I am by no means a coding expert but I do have a tiny bit of experience. I can't imagine someone who is a complete novice having to go through those steps. It seems from other reviews that Hulk Code has great support to help you activate the app but if you are a stubborn independent person like me, this could be frustrating to potentially HAVE to ask for assistance. Again, overall not a terrible app - I just wanted to throw my two-cents in about this app after using it for a couple of days.
Thank you for sharing an honest insight into the pros and cons of using our app for several days. We really appreciate your efforts to help developers like us understand what are the pain points for merchants who actually use the app in their day-to-day operations. We would like to inform you that we take user feedback very seriously and try very hard each day to improve our app and provide better user experience. We will do a better job next time and hopefully earn your trust back. As of now, we are still looking into Exporting options with Orders. For price adjustment - we do display a breakdown of the charges to avoid confusion. With the app improvement update which we rolled-out this year, we have taken care of option listing display. We not only sync products, but also its variants, so you could upsell your products as options. Our setup and install guide is detailed enough to guide coders, but for novices like yourself, we personally look into each store, to install and setup your options, so you get what you want and that too: hassle-free! Let us know if you ever decide to re-install the app, our team will provide you priority support. :)