Hulk Product Options
The Hulk Product Options App
Rating
4.7
feedback
1,893
chart
#753
All reviews
Rating Breakdown
June 27, 2024
EDITED FROM 5 STAR THIS APP IS ONLY WORTH USING IF YOU UPGRADE TO THE SECOND LEVEL OF SUBSCRIPTION ($20) BASIC LOGIC IS LOCKED BEHIND IT. Works extremely well, it has every option you could imagine. Text boxes, Swatches, Tick boxes. The logic works perfectly. It may take a while to understand what each option does, but it's very simple when you do. The support is also exceptional, arguably the best I have ever used. They will add custom code if their display options aren't what you need. A big thanks to Haris.
Jan. 2, 2024
This app is really buggy and breaks out of the box shopify features in order to have to use their other tool in regards to discounts (hulk volume boost). And now new issue discovered, the options price increase does not reflect on checkout. Their real-time support is completely useless and i have to guide them where to find their own application information, i am a paid user the support is ridiculous. The only cool thing about it is the customization possible to the form itself on products and the flexibility of conditions. It just causes a huge problem for the checkout process
Hello, We sincerely apologize about your experience with our Hulk Product Options app. It's disappointing to hear about the issues you've encountered and the inconveniences it's caused, and we definitely understand your frustration. Rest assured, we're taking your feedback seriously. It's crucial for us to know these details to make improvements to our service. It's also good to hear that you appreciate the customizability and flexibility of the product form conditions, and we'll strive to match this standard across all aspects of the app. We understand your concern about our support team. We stand by our mission to deliver valuable service to our clients. It's quite disheartening to hear that we have failed in your case. However, we're hopeful we can turn this situation around. Our team will contact you soon to address the issues you've faced. We really appreciate your feedback and patience. Best Regards, The HulkApps Team.
July 27, 2023
Unfortunately, I've had a couple of issues - and now you need the middle package to do the few basic things I need from this app. Which effectively, doubles what I was budgeting for. Will be looking elsewhere.
We're really sorry to hear about the issues you've experienced. At HulkApps, we strive to deliver the most efficient service we can, and it's clear we didn't meet your expectations here. We understand the concern regarding pricing and the need to stick to your budget. We appreciate you bringing this to our attention and would like a chance to make things right. Our support team is committed to assisting you in any way they can and will be reaching out to you soon to address these problems. Please also feel free to share more about your experience with us or let us know if you have additional concerns. Your feedback is critical, since it helps us understand how we can improve and better meet the needs of users like you. Best, The HulkApps Team
July 19, 2022
This app is great for adding extra product options, but be AWARE that it will conflict with so many other apps. It's a good option, but unfortunately we feel this isn't worth the hassle of constantly trying to troubleshoot it working with other apps.
I would like to express my sincerest apologies due to the poor experience you had with our app. Your feedback is much appreciated in order to improve the quality of our applications and service in general. Thank you for reaching out to us and if we can assist you in future, please don’t hesitate to contact us.
April 20, 2022
I have had a few issues with the app. 1. does not allow you to use special characters such as an apostrophe. This doesn't look professional on my website. 2. There was an issue with this app, which prevented customers being able to check out on my site for 4 days! Took 3 days to hear from support. When they finally got back to me, the issue was conveniently gone and they claimed they did nothing to fix it and they had no idea what i was talking about 3. Occasionally the product options do not show on my site, so customers place an order without being able to select their preferences. This interferes with having a seamless customer experience. 4. The inventory control didn't work for me and support was not helpful when I reached out
Hi there! Thank you for leaving us your valuable feedback. To answer your first concern I want you to understand that the reason why our application doesn't support the special characters such as (') inverted comma, (") double inverted comma, etc is that it conflicts with the coding language of the application. The inverted commas are used in the coding structure to define the values. We are sorry the service was not up to your standard, we will surely be happy to help you with any of the issues you are having.
March 8, 2022
Disappointing! For the price you cannot add via product tag, doesn't work with ajax cart and buy now buttons. Can't duplicate option sets. Date picker is not a date picker it's a text field. Adding options and then option sets is a tedious task. Other apps that use this workflow allow you to add options when creating option sets. Positive was the support was helpful and fast.
Hi there! Thank you for taking the time to write us your valuable feedback. I want to inform you we are working on quick solutions for the problems you mentioned in your review. The date picker and product tag will be added to the list of things we should improve. Duplicate option sets are currently in the works We are very sorry you had to experience these issues and we hope you will give us another chance once we fix everything.
July 29, 2021
How can I add option sets to 2000 products just by using their tag ? Do I have to select them one by one ? Do you have any workaround for this task ? This app is functional but not useful for our case.
Hi there! We are sorry you are having problems setting up our app. Kindly contact our exeptional support team at [email protected] I am sure they will be able to help you.
May 28, 2021
works very badly (we do not know which product is selected with the color charts, the selection border no longer appears...), I was going to buy it ... I will abstain.
Thank you for your feedback. We are very sorry that our app did not meet your expectations. If you need any help in the future please contact us at [email protected]
Nov. 12, 2020
I am using this app urgently. As a customer, I will not operate it at all after installation. If I can provide a video, I think you will have more users
Thank you for taking the time to leave us your review. Our Experience team is standing by at all times to help you with any queries that you have.
Oct. 24, 2020
Well, this app was unable to cater to my needs. So the app claims that it can have infinite variants. This is not entirely true. This app just adds some virtual options to the frontend so virtually you would have unlimited variants. But it doesn't actually solve the 100 variant limitation on Shopify. On my store, there was an issue where their virtual variant and Shopify default variant BOTH will add to the cart when the 'add to cart' button is pressed. So a customer would have to pay twice the price. I have wasted almost 2 weeks with this app and not get my requirements done. I am not entirely blaming them though, they tried to make it work. They provided support, it's just that this app was not capable of actually solving the 100 variant issue. I recommend anyone who has the same issue, to try out an app called "Product Variant Reloaded". That app is the PERFECT solution and they set up everything on my store in just 1 single day.
Thank you for taking the time to write us your valuable feedback. All that you said above will be added to our improvement list and added to the app in the future.
Oct. 8, 2020
It's all good to add item line properties onto the product pages. A huge problem is that Shopify cannot export this piece of information in order csv. So, pretty much useless in the end. No one can fill in manually per order. And I don't think people including me want to to pay that much for the export apps you suggested. Too expensive in the end.
Hi there! We appreciate your feedback as our brand is built upon it. We will surely add this to our improvements list and hopefully it will be added in the future.
Aug. 16, 2020
I used this app to gather personalization details and photos for custom party favors. It worked well for a while, then all of a sudden, it would not include uploaded photos to orders. When I contacted support, they "fixed" the issue (but broke my mobile view). I tested it out on the computer and it seemed to work. BUT to find out there "fix" disabled my mobile menu and search bar, leaving my website useless for mobile buyers and if you did add a personalized listing to the cart it would change the qty to 2 automatically instead of one, this only occurred with listings with option sets connected to it. I've since, uninstalled and will be looking for an alternative solution.
Thank you for your valuable feedback! We are sorry for the inconvenience caused to you and that our app did not make up to your expectations.
May 27, 2020
I've added 100+ options to separate products on our store. One of the options, on our most popular product, does not add the cost to the subtotal, which is a very big deal. Every other option seems to work fine, except the one that matters most to our store. I'll update this review if I can get this resolved, but it's causing a big headache at the moment.
Hi there, thank you for your much-appreciated feedback. If you are still facing this issue please contact us at [email protected] so one of our agents can help fix it.
May 18, 2020
Have another Hulk App which I am happy with, but this one is truly disappointing. So overcomplicated and looks nothing like on the images showed here. Uninstall.
Thank you for taking the time to give us your feedback we truly appreciate it. We are sorry for the inconvenience this has caused you. Your feedback will be added to our improvements list so it can be fixed on the app in the future.
May 13, 2020
It's a great app but the problem is that if you have a discount code on specific products or collections the discount code won't work. It only works when you set it up for the "entire collection". They also don't have a fix or plans to fix this. So it's great but this bug makes it useless :( Don't spend time installing this if you are running product specific discount codes. It won't work.
Thank you for leaving us your feedback. We are sorry that our app didn't make your expectations and hope that you will give us another chance in the future.
May 9, 2020
I can not install this app. I've tried 4 times already. After I click 'Add app' it redirects me to my Shopify dashboard and throws this error: 'The page you're looking for couldn't be found". Other apps were installed fine.
Hi there, we are very sorry you had trouble installing the app. In the future, feel free to contact our exceptional Experience team that can help you with any queries or problems.
March 19, 2024
Product is nice, but conflicts with various themes. Be ready for them to send you to the theme designer when 'Hulk Product Options' is creating issues. I used the app for 3 years, uninstalled it, then reinstalled out of necessity. The tech support is inconsistent, some techs will try to help others will blow you off. I've stopped using this plug-in on our other Shopify sites, I'm done to one instance now.
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Feb. 6, 2020
This app started off great, with a helpful team and great options. However I spent 3 weeks adding in my options on my store, only to find out the day before my launch that it doesn’t work with other apps. I now have to start again, and delay my launch even though it has been advertised. I recommend checking with all of your apps before you use this one.
Thank you so much for taking the time to leave us this fantastic review! We put good customer satisfaction as our priority and we're glad that you were happy with our product and service! Cheers!
Dec. 8, 2019
It stopped working and even disabled my "go to checkout" button so my customers could not buy. i might have lost them now and I lost money. Fix it asap or I will be searching for another app
Thank you for your feedback! Our app works on draft API logic and sometimes it won't work with themes that don't have ADD TO CART and that go straight to the checkout. We understand and are sorry for the inconvenience this may caused you.
March 1, 2020
Loved this app until it stopped working for my website. My website runs on personalized items, without this feature my products are useless. Can someone please inform me why the app stopped working? My entire store is on pause. update- app is back. i hope this does not happen again.. Update- app stops working every couple of months, thinking of switching to a new app if this occurs again
We are very grateful for your feedback, we will surely add it to our list of improvements. However, we are terribly sorry for the inconvenience this may caused you.