Hulk Product Options

Dec. 6, 2022

A+ Customer Service in helping me understand how to use the app! They are really quick in responding and have answered all my questions. Only wish there was a way where we don't have to unclick a swatch in order to choose another swatch, makes it a little confusing on the consumer side.

Jan. 27, 2023

I got recommended using this app by a well known Shopify Agency in the US, and i have now come up with this review after using the app for about 3-4 weeks. First when installing the application there was limited resources in the live-editor with bad translation and lack of customization. I would much rather prefer English and be able to choose if i want automatic translation manually. I had to contact the support to help me fully install and customize the options as we wanted, with correct font, text, colors, graphic design etc. They were helpful with this, allthough i felt that the developers were sloppy with not reading through my description to the fullest wich ended up with some frustration from my part. Our biggest issue right now has to come with the price formatting. After a long contact with the support back and forth trying to explain this, it turns out that this app is globally changing the price formatting of the store, even on products that doesnt use the Hulk-Options. And they have no way to change this as of now. This is a very negative feature of their application. Their app should not interfere or change/apply anything other than a product using their Hulk-Options. I have asked the support to take this forward to their app developers as a future fix, and i hope they take this urgently. I would also like to comment their support. They always answer within 24 hours, wich is appreciated. But when it comes to their livechat i have a few things to point out. - Poorly automated translation in their livechat. - When contacting them with description, including video, screenshots and such, their developers always miss something wich makes me have to contact them again over, and over again. - I also had a feeling of a language barrier when talking with their developers from India. It felt like my descriptions were not fully understood. To sum this up, so far our usage of this app could be explained by one word: Frustration. But we also want to give them kudos for being fast in the chat on answering our questions. Alltough there is alot to improve on this end. Positives: + Fast answers in chat. + They help with customization. + They help with installation. Negatives: - They are sloppy followwing instructions/descriptions to the fullest even when providing screenshots, videorecordings, and text. - Their app is globally injecting a span that changes the price formatting on the entire store, even on products not using their options. To quote their support: "We would not be able to remove it completely from the theme files for it not to apply to the non-option products. It will affect the price code as the span is attached in the theme files globally for all the products." Future improvements: - Fix for the priceformatting issue above. - Either remove the automated translation both in the app dashboard and livechat or drasticly improve it. - If a developer gets instructions, he/she should go through it carefully after completing the tasks, test it and making sure there is nothing he/she has missed out on. He can after this tell the client that the task is completed. Overall i will give this app 3 out of 5 stars. The last two stars is due to the price formatting issue. I will follow this matter carefully going forward and update this review if these issues is taken forward and improved on. **UPDATE** It has now been a few weeks since my last review post, and i unfortunetly have to say that i am deeply unsatisfied with the communication and the poor job done by the devs. I have only been in contact with one developer that has actually made things happening on the store, but i am still waiting for response from him. Time will tell how this ends up. I will follow up and update this review once anything new is happening. +Since last review they have changed priceformatting +since last review they answered me and appologised wich i appreciate -There is still a few things to change/improve and i have sent them documentaion of this -Manual sync of options doesnt always work, and i have requested for Automatic syncing for future improvements. Especially for us who have big product catalogues with thousands of options. Automatic sync will be a must for us. I hope they will implement this feature soon. Update 2023-01-27: I have now been in contact with a great guy Bhavya that has helped us alot and also taken my previous feedback and implemented all above changes. I am now very pleased with the handeling of the situation. A big round of applauds to Bhavya!

Nov. 20, 2022

Really Liking this app so far. the customer service is fantastic and fast, writing code for my store to add functionality i need within minutes. Only things i would improve is the pricing model, too many features hidden behind the highest tier, so it seemed a bit strange to have to upgrade to get access to basic functionality. But its worth it so far.

Nov. 9, 2022

The app is easy to set up and allows for a good variety of options especially for the price. The service is quick, polite and very helpful. Only feature we wish the app had was allowing us to view the product options when hovering over orders in the Orders Tab on shopify. Otherwise a great product.

Nov. 8, 2022

Really like that app, there are som missing options for translations of text, but support where great and helped me with that right away. I needed the option to use an existing product as extra option to an item, that costs me 10 dollars extra each month but thats okey in my case. Really like the app overall but there are some areas of improvement. I would recomend this app over competitors such as infinite options.

Sept. 7, 2022

機能とサポートはとても良い。 チャットサポートはおざなりな回答をするのではなく、問題点から解決策を提示し、時にはサイトのカスタマイズまでしてくれる。 チェックアウト画面をバイパスする決済の場合に使用できないことがデメリット。

Aug. 24, 2022

This app is great and the best one I have worked with for more advanced product customizations. A few issues I have, which is why I didn't give it 5 stars include: 1) It is not the easiest to style the customization to match the website design. 2) I have had a few orders come through without customization and I cannot figure out why or how. 3) The desktop multiple choice options is not user friendly. It makes you hold ctrl to select more than one option and that is not common knowledge for everyone. Support is always very fast and helpful. So that is a big plus. Overall happy.

June 21, 2022

This app is very limiting as it could not add another product to the original product (ie add-on product option). However, the team at Hulk were helpful and responded quickly in answering our questions.

April 28, 2022

I installed this app specifically so I could have a personalization box for customers who are placing orders. I found YouTube tutorials to walk me through how to use the interface. I rated this 4 stars because I don’t find the flow and language of the input intuitive. Once I got a custom field set up, I could not figure out why it wasn’t loading onto my listing despite a lot of research and also speaking with a shop owner friend who used this app. I had to contact customer service. CS was incredibly responsive and helped me quickly. Turns out the app had to be enabled in my theme. I’m newer to Shopify so this may be common knowledge but I didn’t see documentation about this step which is why I struggled. I’ll continue to use this and I am glad there’s a low-cost option for listing customization that has excellent customer service.

Jan. 25, 2022

Help me with my shop, no more to said. Help me with my shop, no more to said.Help me with my shop, no more to said.

Nov. 18, 2021

Anytime we needed help with having adjustments made to the back end of our site the support team was helpful and always got the job done!

April 3, 2024

We use the product option app and the Volume discount app for several years now. Wel like them very much. Sometimes with theme updates little problems occur. Hulk responses very quick in the chat and fixed our issue.

Nov. 18, 2021

This is a tool that unlocks so much flexibility with product options. The support team have always fixed any issues I've faced too!

Feb. 3, 2021

I need some custom code for my store since I have some business rules a little complicated and the support team help me a lot to achieve all the functions that I needed.

Jan. 7, 2021

I used this app to add prices for embelleshing on products and although I found it difficult to add initially, the support was second to none. Its annoying that you cant use tags to add it to certain products.

Jan. 4, 2021

My site uses this App on almost every transaction. It works great. Always room for improvement so it gets 4 stars. However, the customer service is 5-star! - quick, responsive, understanding and provides solutions or alternatives if at all possible. Deepa helped me and I'm appreciative for 5 - star service!! Jared at The Clayroom

Dec. 25, 2020

I enjoyed how customizable the app allows the user to be. Some of the lingo is a bit unclear, a preview box of the action would be helpful. Although one of our requests took a couple days to get resolved by customer service, they were extremely through and helpful. Thank you!

Dec. 18, 2020

This app was really good for what we need but the back in was clunky and we couldn't get it modified to fit our warehouse needs. Past that it is a great app with really good tech support. It did fit the need we just needed a better back end for the warehouse.

Dec. 10, 2020

This app does what it is supposed to do for me, increase sales! The only reason I didn't give it 5 stars is because the format of the orders that come over for those added items is a bit confusing. It would be nice if it would just come over as the other regular items show up on the order.

Nov. 12, 2020

I used this app to add in a card customization options for products - I was having issues with visibility and customer service was able to pinpoint the issue and fix it within a couple of days. Would definitely recommend.