Hulk Product Options

Dec. 6, 2022

A+ Customer Service in helping me understand how to use the app! They are really quick in responding and have answered all my questions. Only wish there was a way where we don't have to unclick a swatch in order to choose another swatch, makes it a little confusing on the consumer side.

Jan. 27, 2023

I got recommended using this app by a well known Shopify Agency in the US, and i have now come up with this review after using the app for about 3-4 weeks. First when installing the application there was limited resources in the live-editor with bad translation and lack of customization. I would much rather prefer English and be able to choose if i want automatic translation manually. I had to contact the support to help me fully install and customize the options as we wanted, with correct font, text, colors, graphic design etc. They were helpful with this, allthough i felt that the developers were sloppy with not reading through my description to the fullest wich ended up with some frustration from my part. Our biggest issue right now has to come with the price formatting. After a long contact with the support back and forth trying to explain this, it turns out that this app is globally changing the price formatting of the store, even on products that doesnt use the Hulk-Options. And they have no way to change this as of now. This is a very negative feature of their application. Their app should not interfere or change/apply anything other than a product using their Hulk-Options. I have asked the support to take this forward to their app developers as a future fix, and i hope they take this urgently. I would also like to comment their support. They always answer within 24 hours, wich is appreciated. But when it comes to their livechat i have a few things to point out. - Poorly automated translation in their livechat. - When contacting them with description, including video, screenshots and such, their developers always miss something wich makes me have to contact them again over, and over again. - I also had a feeling of a language barrier when talking with their developers from India. It felt like my descriptions were not fully understood. To sum this up, so far our usage of this app could be explained by one word: Frustration. But we also want to give them kudos for being fast in the chat on answering our questions. Alltough there is alot to improve on this end. Positives: + Fast answers in chat. + They help with customization. + They help with installation. Negatives: - They are sloppy followwing instructions/descriptions to the fullest even when providing screenshots, videorecordings, and text. - Their app is globally injecting a span that changes the price formatting on the entire store, even on products not using their options. To quote their support: "We would not be able to remove it completely from the theme files for it not to apply to the non-option products. It will affect the price code as the span is attached in the theme files globally for all the products." Future improvements: - Fix for the priceformatting issue above. - Either remove the automated translation both in the app dashboard and livechat or drasticly improve it. - If a developer gets instructions, he/she should go through it carefully after completing the tasks, test it and making sure there is nothing he/she has missed out on. He can after this tell the client that the task is completed. Overall i will give this app 3 out of 5 stars. The last two stars is due to the price formatting issue. I will follow this matter carefully going forward and update this review if these issues is taken forward and improved on. **UPDATE** It has now been a few weeks since my last review post, and i unfortunetly have to say that i am deeply unsatisfied with the communication and the poor job done by the devs. I have only been in contact with one developer that has actually made things happening on the store, but i am still waiting for response from him. Time will tell how this ends up. I will follow up and update this review once anything new is happening. +Since last review they have changed priceformatting +since last review they answered me and appologised wich i appreciate -There is still a few things to change/improve and i have sent them documentaion of this -Manual sync of options doesnt always work, and i have requested for Automatic syncing for future improvements. Especially for us who have big product catalogues with thousands of options. Automatic sync will be a must for us. I hope they will implement this feature soon. Update 2023-01-27: I have now been in contact with a great guy Bhavya that has helped us alot and also taken my previous feedback and implemented all above changes. I am now very pleased with the handeling of the situation. A big round of applauds to Bhavya!

Nov. 20, 2022

Really Liking this app so far. the customer service is fantastic and fast, writing code for my store to add functionality i need within minutes. Only things i would improve is the pricing model, too many features hidden behind the highest tier, so it seemed a bit strange to have to upgrade to get access to basic functionality. But its worth it so far.

Nov. 9, 2022

The app is easy to set up and allows for a good variety of options especially for the price. The service is quick, polite and very helpful. Only feature we wish the app had was allowing us to view the product options when hovering over orders in the Orders Tab on shopify. Otherwise a great product.

Nov. 8, 2022

Really like that app, there are som missing options for translations of text, but support where great and helped me with that right away. I needed the option to use an existing product as extra option to an item, that costs me 10 dollars extra each month but thats okey in my case. Really like the app overall but there are some areas of improvement. I would recomend this app over competitors such as infinite options.

Sept. 7, 2022

機能とサポートはとても良い。 チャットサポートはおざなりな回答をするのではなく、問題点から解決策を提示し、時にはサイトのカスタマイズまでしてくれる。 チェックアウト画面をバイパスする決済の場合に使用できないことがデメリット。

Aug. 24, 2022

This app is great and the best one I have worked with for more advanced product customizations. A few issues I have, which is why I didn't give it 5 stars include: 1) It is not the easiest to style the customization to match the website design. 2) I have had a few orders come through without customization and I cannot figure out why or how. 3) The desktop multiple choice options is not user friendly. It makes you hold ctrl to select more than one option and that is not common knowledge for everyone. Support is always very fast and helpful. So that is a big plus. Overall happy.

Aug. 2, 2022

There are rare bugs that cannot be used, but it may be a problem with our specifications.Support is great.

July 7, 2022

I use the Hulk app to help with purchase options. My site is LIVE and the issue I had was handle expeditiously by Mr. Amit! Thank you... you know your software!!

June 21, 2022

This app is very limiting as it could not add another product to the original product (ie add-on product option). However, the team at Hulk were helpful and responded quickly in answering our questions.

April 28, 2022

I installed this app specifically so I could have a personalization box for customers who are placing orders. I found YouTube tutorials to walk me through how to use the interface. I rated this 4 stars because I don’t find the flow and language of the input intuitive. Once I got a custom field set up, I could not figure out why it wasn’t loading onto my listing despite a lot of research and also speaking with a shop owner friend who used this app. I had to contact customer service. CS was incredibly responsive and helped me quickly. Turns out the app had to be enabled in my theme. I’m newer to Shopify so this may be common knowledge but I didn’t see documentation about this step which is why I struggled. I’ll continue to use this and I am glad there’s a low-cost option for listing customization that has excellent customer service.

March 8, 2022

Hulk cs team and dev team are prompt in the reply & will help me to resolve issue when I have highlighted the issue to them! please keep up the good work to help small business owners like us.

Jan. 25, 2022

Help me with my shop, no more to said. Help me with my shop, no more to said.Help me with my shop, no more to said.

Nov. 18, 2021

Anytime we needed help with having adjustments made to the back end of our site the support team was helpful and always got the job done!

Nov. 18, 2021

This is a tool that unlocks so much flexibility with product options. The support team have always fixed any issues I've faced too!

Oct. 16, 2021

I decided to try the app to help with sells. I had an issue and customer service responded right away and helped me through it. Hopefully it'll allow my shop to get more sales with the bundles.

Oct. 7, 2021

It works fine with is easy to use and has a good support. Some issues with customization. Does the job!

Oct. 7, 2021

This app was a useful addition to our site. The tech support was useful and trustworthy. Would like to see integration with a currency converter next.

Sept. 22, 2021

excellent ・great support(when I was in trouble and how to deal with the problem, they told me quickly) ・simple APP ・I can have one or more stocked options, so I could build a lot of options expect improving ・about basic function, we wanna build via 'no code' ※we are an agency in Japan, and some of the clients don't have any capability to maintenance the JS code.

Aug. 3, 2021

It provides the most well rounded options available amongst all the apps I've tried. Allows me to add multiple swatches, product options to enable easy customisations for my customers.