Hulk Product Options

June 12, 2021

It’s helped expand most of the options I required. Interface is relatively straightforward once you familiarise with the difference in options and option sets. Customer service is helpful and prompt to assist.

May 17, 2021

This app is great to get add-ons for my menu. However, the app doesn't work with "automatic discounts". The app developer found a work around by adding a discount box before checkout, but it just works with discount codes. This is inconvenient for the customer as they need to manually enter the code. Customer service is super reliable. They engaged and stayed with the issue until they found a solution. They were professional, kind and helpful. It took weeks of back and forth, however, to get it done!

May 7, 2021

The Support is marvelous- the developers would reply within a few hours and fix everything as wished. The translation of the App in German is really bad ... working on a German Store you dont know which button to click and which setting to make because the translations are so wrong... Using the app on a setup with many products offering different customizations, the various condition sets I had to create become a bit confusing... also it would be nice to see within the product itself in the backend which option set is being used. For me a the agency it is ok, but if my client would like to add a color to a product or any other option - they will always need me to do so... In total it is a cool App but needs definitely quite some more work on it....

March 21, 2021

I had a problem with the product options app not showing up at checkout. Deepa was amazing she responded back fast and helped me work through every problem! We got everything working back to normal in less than a day.

March 15, 2021

This app is perfect for my store in setting up customized product variants, color swatches, and conditions that change the options based on prior selections. It was,however, a bit difficult to initially set up and install. It wasn’t syncing with my products and I had not set up some of the conditions accurately. There are also some pieces of code that need to be added and removed in order for it to work seamlessly. This is not very clear in any of the description, but support was EXTREMELY responsive and helpful when I contacted them for help. I now have it set up in my store and it has made my store’s functionality SO much better!! I definitely recommend but be prepared to troubleshoot a bit with installation.

Feb. 26, 2021

I used this app so that I could add custom product options (file uploads) to my website. I had tried doing this by editing the code myself, but the files wouldn't upload properly. At first when I used the app, I was having the same issue. Once I contacted them, they helped me and resolved my issue quickly.

Feb. 5, 2021

Super annoying that you can’t add items to the sets you create in mobile. You can’t slide the screen horizontally to click the edit button and add items.

Feb. 3, 2021

I need some custom code for my store since I have some business rules a little complicated and the support team help me a lot to achieve all the functions that I needed.

Jan. 7, 2021

I used this app to add prices for embelleshing on products and although I found it difficult to add initially, the support was second to none. Its annoying that you cant use tags to add it to certain products.

Jan. 6, 2021

I couldn't emphasise enough how helpful the customer service was in solving some issues that kept appearing when installing the application. I rated 4* as I found it a bit hard to install and make it work, but 5* for the support's fast and effective interventions. Happy with the app overall. Thank you.

Jan. 5, 2021

After testing a number of similar apps, I kept coming back to this one. Customer service is 5 star, I took one star away for the app as little more fine tuning is needed. Everything works perfectly and almost seamlessly. Highly recommend this app.

Jan. 4, 2021

My site uses this App on almost every transaction. It works great. Always room for improvement so it gets 4 stars. However, the customer service is 5-star! - quick, responsive, understanding and provides solutions or alternatives if at all possible. Deepa helped me and I'm appreciative for 5 - star service!! Jared at The Clayroom

Dec. 25, 2020

I enjoyed how customizable the app allows the user to be. Some of the lingo is a bit unclear, a preview box of the action would be helpful. Although one of our requests took a couple days to get resolved by customer service, they were extremely through and helpful. Thank you!

Dec. 18, 2020

This app was really good for what we need but the back in was clunky and we couldn't get it modified to fit our warehouse needs. Past that it is a great app with really good tech support. It did fit the need we just needed a better back end for the warehouse.

Dec. 18, 2020

This app is exactly what I was needing to allow customers to conveniently add items to their cart before checkout. The price is cheaper than most of the competitors and easy to install and use. The only problem I have with the app is when a customer hovers over the question mark for each addon product the text popup is in one line and goes off the screen and makes it difficult for the customer to read.

Dec. 10, 2020

This app does what it is supposed to do for me, increase sales! The only reason I didn't give it 5 stars is because the format of the orders that come over for those added items is a bit confusing. It would be nice if it would just come over as the other regular items show up on the order.

Nov. 12, 2020

I used this app to add in a card customization options for products - I was having issues with visibility and customer service was able to pinpoint the issue and fix it within a couple of days. Would definitely recommend.

Nov. 7, 2020

I switched to this app from Bold Options and found it much more responsive, easier to use and manage. Bold would also throw a lot of errors. The support team from Hulk is thorough and responsive. Great job on that front. 2 things keeping it from being a 5 1 - It does not work with AJAX carts 2 - It doesn't allow for the use of the options creating invoices in the back end so you can only use it for customer facing operations. In our case those aren't game killers (although both would be fantastic) but if that is a requirement you will have to look elsewhere.

Oct. 8, 2020

A good application with good features, i like the simple design because it is easily adaptable to my store. There is a custom JS / CSS editor if I need specific things. The free version can hold a lot of things so it can be good for small business. Cons : i think there are some lack for the premium version. - There are some text you can't change or remove, so you have to deal with it. - Some bug happend sometimes... - Some text doesn't have their own tag, so you can't target them with custom CSS / JS. Without these 3 cons, this 5 stars ;-) Good job.

Oct. 2, 2020

The best thing about it is that it's free to use without needing help. However, I am grateful for their great support that has helped me achieve my goal.Thank you.