All reviews

Rating Breakdown

  • 5
    86% (958 ratings)
  • 4
    6% (63 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (15 ratings)
  • 1
    6% (63 ratings)

Reviews with Text

  • 98% (1,085)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 9, 2022

I love this app and the reps are so compassionate and helpful when issues arise. I do not know what I would do without this app. I would highly recommend this app to anyone that uses Shopify and needs product options.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!

5 / 5 Share

Aug. 3, 2021

I use this app to set up customization for my products. It is easy to use and the support when you need help is great. I have used this app for 3 years and just recently had an issue where the Discount codes weren't showing up on my Cart page. I reached out and within an hour Support contacted me back with the resolution. I wasn't comfortable working on the code so he took care of it for me. A+ service!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

We are so grateful for your kind words. You just made our day! We are thrilled that you have loved your experience so far; thanks for the support. Thanks for sharing your review with us and the Shopify community.

5 / 5 Share

Aug. 3, 2021

I used this app to add more options for our automotive AC hose kit page. I had a few problems at first but the Hulk team really came through and tweaked my theme so everything flowed smoothly. Everything works great now and they are super quick to help you. I highly recommend this app and their support.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review, highly appreciate your support. Feel free to contact us whenever as we are always standing by to help. :)

5 / 5 Share

Aug. 2, 2021

Great customizable product options app! I needed some small changes and help with adding code and the customer service was so responsive and fast and they were able to customize what I needed. I am very happy with this app and the service.

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

That’s so exciting! Glad to hear you are happy with your store, feel free to reach out for any help in the future.

5 / 5 Share

Aug. 2, 2021

This app is amazing! I am very satisfied. Excellent customer support, the best I've received from any app.

Store

Name-Me

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

The app looks great on your store! Thanks so much for the review, and for appreciating our efforts!

5 / 5 Share

Aug. 5, 2021

Their tech support was amazing and very responsive. When the app was having an issue they resolved within hours and got me back on track. Big thanks to Nisha for her expertise.

Using app

22 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!

5 / 5 Share

March 20, 2024

We have been using this app for a couple of years, since we moved our site over to Shopify and it has been an absolute lifesaver. I recently needed to get in touch with support about an issue I was having with it not charging customers for a particular upgrade despite it being selected and the customer service I received was swift and efficient. I have to say it has been the quickest resolution I have encountered in 10 years of business. Update - 20/3/24 always a help when I am updating my theme, they are swift to respond. Thanks to Haris for sorting out my problem within a couple of minutes this morning!

Store

HÔRD

Using app

About 4 years

Total reviews

7

Average rating

5.0

Developer Reply

Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, it made our day!

5 / 5 Share

July 27, 2021

The app is user friendly, but most importantly the support team help out with everything quickly and efficiently. I noticed an issue with variations not charging correctly, and the support team explained the issue, worked out a fix quickly, and also helped to make the variations display correctly on packing slips.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :) Have a beautiful day!

5 / 5 Share

July 22, 2021

Awesome support. Awesome options for any store at this price. I had an issue with my website and they fixed within 30 minute.

Using app

About 1 month

Total reviews

5

Average rating

5.0

Developer Reply

Hi there, we truly appreciate your review, and we're so grateful for the trust you've placed in us. We sincerely hope you are satisfied with our app.

5 / 5 Share

July 20, 2021

We recently updated our store theme and installed this app to help our customers customize their orders. We had a small glitch with the customization appearing in the shopping cart. We reached out to tech support and in less than 2 minutes Khushbu responded. She and her team had everything up and running in less than 2 hours. Thank you so much for an amazing app and a more amazing tech support team. 10 Stars!!!

Using app

4 days

Total reviews

6

Average rating

5.0

Developer Reply

Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Khushbu will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

5 / 5 Share

July 14, 2021

Great App, easy to install and set up. It integrates neatly in our product page and is easy for our customers to use.

Using app

15 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app.

5 / 5 Share

July 13, 2021

I used this app to build my custom salad site, something that would be completely impossible if not for this amazing app. I had to contact support with an issue and they responded almost immediately with the issue resolved. Outstanding service!!!! Thank you so much I owe my business to you.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

That’s so exciting! Glad to hear you are happy with your store, feel free to reach out for any help in the future.

5 / 5 Share

July 12, 2021

Super App mit einen noch besseren und hervorragenden Support welcher einem IMMER hilft und das in Rekordzeit. Sehr gut weiter so.

Using app

19 days

Total reviews

1

Average rating

5.0

Developer Reply

We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.

5 / 5 Share

July 11, 2021

This app does exactly what we need it to do! It is straightforward to use for both the end user and the consumer. One of the best tech support teams I've ever seen, really helpful and sensitive to my inquiries and concerns! Strongly suggested!!

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.

5 / 5 Share

July 9, 2021

Before using the app, I was having my customers write in personalizations and customizations were not showing up at checkout. Now I have a much more professional appearance and a seamless experience for customers! The team's service was so quick, responsive, and really listened to my needs. They truly went above and beyond to make sure I was happy. No regrets signing up with this app and I know it will make my store launch so much better!

Using app

About 19 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, we truly appreciate your review, and we're so grateful for the trust you've placed in us. We sincerely hope you are satisfied with our app.

5 / 5 Share

Jan. 4, 2025

The support for this app is amazing - lightning quick responses and was able to answer all my questions clearly. Thank you Deepa for the quick assistance!

Store

esca

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

The app looks great on your store! Thanks so much for the review. We sincerely hope you are satisfied with our app.

5 / 5 Share

July 2, 2021

One of the best customer service I've had. They don't even discriminate if you're paying or not. This is how online services should be done. Fast and reliable and gets the problem solved. Thank you to Manoj who was very accommodating and really took the time to address my issue. It works perfectly with our site and gets the job done!

Store

Loop.

Using app

3 months

Total reviews

14

Average rating

4.9

Developer Reply

Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

5 / 5 Share

June 29, 2021

Super fast and great assistance! I had to make a little adjustment and the Hulk's staff made it in just a few hours! great app, great assistance!!

Store

NsSport

Using app

About 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :) Have a beautiful day!

5 / 5 Share

June 24, 2021

This app was easy to install and customize on the Simple Shopify theme and has been working well for my business. Most impressive though is the level of individualized customer support, and how quickly the support team helped me tweak the installation on my storefront. Highly recommend!

Using app

17 days

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, thanks so much for the review; we're so happy to hear you're loving our Product Options app! Our support team is capable enough to do minor tweaks and we're very happy to hear that you were able to get an awesome experience from some of our great specialists!

5 / 5 Share

June 19, 2021

Good app. We offer a lot of customization with our products, and Infinite Product Options accommodate pretty much everything you can imagine. Support is very responsive too.

Using app

4 days

Total reviews

5

Average rating

3.6

Developer Reply

Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to create a lot of customization with your products! We appreciate the kind words about our app and support. :-) Please let us know if we can assist with anything else! We look forward to seeing your increase in average orders while using Product Options!