HA Product Options Variants
The Hulk Product Options App
Rating
4.8
feedback
1,112
chart
#476
All reviews
Review RSS Feed
March 27, 2023
This app is powerful and almost perfect, we're already using it for 2 years. It's amazing to handle a large bulk of custom options, including image swatches, and many personalization fields, like text input for engravings in our case. And you can create multiple bundles of option combinations, applying them individually for subsets of your product portfolio. Exactly what we need to sell our custom-made leather products. Super helpful! What makes it absolutely outstanding though, is their excellent customer service (rating 5+ stars!): They're coding wizards and could solve multiple UX problems for our specific product and cart pages within no-time, literally overnight. Without these custom adjustments, the buttons and price formatting would not have matched our product pages' look & feel. But they went above and beyond to make it look consistent. You rarely get such amazing customer service anywhere today! Translations in the backend (our Shopify language is German) are still not great and leave room for misunderstandings (status: March 2023). But this is just a minor UX topic for you as an admin, and only if you're using Shopify in another language than English I guess. Other than that you just have to factor in some UX trade-off as of the checkout page, as a buyer's chosen product options will always translate into a separate product on the checkout page (with an empty placeholder image). This logic stays the same for all steps after of course, e.g. in connected order processing and billing apps (also showing this separate products on shipping labels and invoices). There is nothing Hulk could do about atm, as they can only customize the flow until the cart page to guarantee a consistent look & feel, but not any further. Therefore, the UX is not perfect until the end, but at least until the final checkout page where a buyer already made their decision. In total, I would give 4.5 stars. Great job overall!
Hello, thank you so much for your detailed and thoughtful review! We really appreciate having you as our long-term customer, and we're thrilled that Hulk Product Options has proven to be a significant tool for your custom-made leather products. Your commendations regarding our customer service—an area where we always strive to excel—really made our day. We strive to provide top-notch, ‘overnight’ solutions that ensure the aesthetics of your product and cart pages are maintained. We understand your concerns regarding the translations in the backend, and we appreciate you bringing this to our attention. We aim to provide the most seamless user experience, regardless of the language of use, and we will definitely look into this for improvements. Your feedback about the UX in the checkout page is also invaluable. Unfortunately, due to Shopify's current checkout page restrictions, we're limited in what we can do to customize. However, we're continually looking for ways to provide enhancements within those parameters. Although you've noted your rating as 4.5 stars, we see it's marked as a 5-star review here. Nevertheless, we'd love to hear more about what we can do to secure that extra half star and will always aim for a full-fledged 5-star experience. Thanks again for choosing HulkApps and we look forward to serving you in the future. Best, The HulkApps team.
April 23, 2021
Excellent customer service. Awesome product! It now works perfectly after asking support for a bit of help. They were fabulous!
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
Dec. 30, 2022
Excellent support! Manoj helped me out greatly! I added a new theme and discount codes werent working with the Product OPtions, he signed in and sorted it all out really fast! Thank you so much! :) The App is great, We've been using it for over a year to add size options to custom made bracelets with limited stock options, it lets us have a lot of different sizes without affecting our stock levels.
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; feel free to contact us whenever as we are always standing by to help.
April 21, 2021
They helped me sort a discount error so I could use a personalisation need. They were helpful and quick
The app looks great on your store! Thanks so much for the review, and for allowing others to see how it looks by linking your website. :-)
April 12, 2021
Different kind of Review: This app was actually not the right one for us. I have to give HASAN a high five for his honesty and his help. He was the one to figure out it wasn't what we were looking for and he was honest to tell us this. I highly recommend working with him.
We apologize that our app did not satisfy your expectations. But, thanks so much for your kind words about Hasan, and please let us know if you need anything else! We are always standing by to help. :)
April 9, 2021
While there was a bit of a learning curve for me, this app does everything I wanted it to do! In particular, Amit P was a great help with the implementation of what we needed. He was able to show us the correct way of setting up our options and sets to properly show our desired options/dropdowns. Thank you again!
Hey there, thanks so much for the review; we're so happy to hear you're loving our Product Options app! We love the dropdown feature, and are glad you've been utilizing it. :-) We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Please let us know if we can assist with anything else!
April 7, 2021
Every now and then we come across the need for an additional star! Hulk Apps has far exceeded our expectations with absolute VIP service, fast implementation and an exact and perfect resolution with developer Manoj. 11/10, 6 stars, VIP service!!!
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team, especially Manoj! We appreciate the kind words. :-)
April 5, 2021
The support is patience, and always respond my inquiries as soon as he can. Their service is excellent!
Thanks so much for the kind words! We really appreciate the review, and are so glad that you love our unmatched support!
April 5, 2021
It is well supported at the time of introduction. She clearly told me what she couldn't do and what she could do. And they were patient about what they could do. I appreciate them. Thank you!
Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :)
June 29, 2021
I reached out to support as I had a few questions, having just installed the App today. Amit went above and beyond everything I expected and made it incredibly easy. Thank you Amit. I look forward to seeing extra sales now. I had to reach out to the team again as I couldn't figure something out and, as always, they were super-quick to respond and dealt with my issue quickly. Brilliant. Thank you!
Thank you for your kind words. Amit is a hard-working member of our HulkApps family! We've got some top-notch customer support here at HulkApps, so please don't hesitate to reach out should you have any other questions about Product Options app, or any of our other apps! Best of luck with your business! We look forward to seeing your continued success.
March 26, 2021
Only free app that can add a cost to a modifier. It looks good while doing it. It adds an item in the cart for each optioned item but I think it's the easiest way to circumvent Shopify's limitations right now.
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-) Please reach out if you need any other assistance!
April 29, 2021
Wonderful functionality which provides options that I couldn’t get elsewhere. This has allowed me to set up my options just the way I want. While I have had a few small problems with setup, support has been VERY helpful. They are fast and efficient at resolving problems and genuinely seem happy to help. Edit: As I wanted more customisation than the settings give, I contacted them again and they sorted them all for me. I continue to be very impressed with their dedication.
Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to Product Options app, and love getting this app installed properly for our merchants. We're very happy to hear that you were able to get an awesome experience from some of our great specialists! If you face any issues with Shopify, feel free to reach out to us for professional help!
March 13, 2021
Excellent app and fantastic support! Enabled me to provide product options that I couldn't achieve with other apps, and the solution is elegant too. Highly recommend.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
March 5, 2021
impressed by the fast support and they have excellent customer service skills which is a bonus. They helped set everything up -hardly had to do anything to get it going.
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-) Please reach out if you need any other assistance!
March 4, 2021
I cannot thank you enough for the support, they help install the app and they fix all the issues that I was facing. Love your work and your support!
This review made our day! Thank you so much!
March 2, 2021
Great app with easy setup! While I wish Shopify had this functionality out of the box, this app made it easy. I was able to add the product options easily and then inserted code snippets per instructions to get the selections to show up on packing slips. Hulk Apps support then stepped in and added the selections to all email notifications so now our customers can confirm their choices, and employees can see the details right from the order email. Future functionality suggestion: provide a way to link each of the selections to an underlying product for inventory tracking, sales metrics, etc. That would close the loop and make this app extraordinary. Overall, I'm thrilled with the performance of this app and impressed with Hulk Apps support. I'm using the free tier and they still took the time to help me tweak the setup and get it working the way I needed it to.
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
March 2, 2021
Great app! Customer service is also fast and friendly as well. We are a sign company, so having the variations comes in handy.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
March 1, 2021
Excellent App and easy to use. Shopify doesn't allow enough variants, and this app solves that problem. Thank you!
Thanks so much for your kind words, and please let us know if you need any assistance as we are always standing by to help!
Feb. 24, 2021
Great app and great support. Always willing to help and always get whatever problem I have resolved quickly. I have changed themes a couple of times and they always get me up and running quickly
Thanks so much for your patience, and please let us know if you need anything else! We are always standing by to help. :)
Feb. 23, 2021
The free plan is available and provides required features with it. Easy and fun to use application. would recommend this app.
The app looks great on your store! Thanks so much for the review. We hope you continue using us forever.