Hulk Product Options
The Hulk Product Options App
Rating
4.7
feedback
1,893
chart
#708
All reviews
Rating Breakdown
Review RSS Feed
May 7, 2021
Been using this app for a year now and it is exactly what I needed for my shop (I have tried other similar apps, but the rapport price-quality is really the best here). Plus, customer support is amazing, I raised an issue and literally within two hours on a Friday night it was solved. Thank you, Sanjay, appreciate it!
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
Jan. 24, 2023
Nisha helped me solve my problem with speed and ease! Love this app and would recommend it to anyone who has LOTS of options for their products :)
Thanks so much for the kind words! We really appreciate the review and please let us know if we can help with anything else!
May 3, 2021
Wonderful customer service!! I had an issue on Sunday and Priyanka resolved and made the changes I requested on my website within an hour. I'm so happy I have a such great support. Thank you so much!!
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that Priyanka was able to work them out for you! We appreciate the kind words about our products and support. :-) Please reach out if you need any other assistance!
May 1, 2021
I found Infinite Product Options excellent and it fulfill all my requirements. I love hulkapps support. They have excellent pre-sale and post-sale support.
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
April 30, 2021
This app is so helpful to add the additional options for custom orders. Especially Heena promptly helped me regarding all the problems that I had. I'm gonna use this forever. Thank you so much!
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
April 30, 2021
Excellent support and the app achieves everything I needed it to in terms unlimited product variable. Thank you!
Thank you so much for taking the time to leave us this amazing review.
March 27, 2023
This app is powerful and almost perfect, we're already using it for 2 years. It's amazing to handle a large bulk of custom options, including image swatches, and many personalization fields, like text input for engravings in our case. And you can create multiple bundles of option combinations, applying them individually for subsets of your product portfolio. Exactly what we need to sell our custom-made leather products. Super helpful! What makes it absolutely outstanding though, is their excellent customer service (rating 5+ stars!): They're coding wizards and could solve multiple UX problems for our specific product and cart pages within no-time, literally overnight. Without these custom adjustments, the buttons and price formatting would not have matched our product pages' look & feel. But they went above and beyond to make it look consistent. You rarely get such amazing customer service anywhere today! Translations in the backend (our Shopify language is German) are still not great and leave room for misunderstandings (status: March 2023). But this is just a minor UX topic for you as an admin, and only if you're using Shopify in another language than English I guess. Other than that you just have to factor in some UX trade-off as of the checkout page, as a buyer's chosen product options will always translate into a separate product on the checkout page (with an empty placeholder image). This logic stays the same for all steps after of course, e.g. in connected order processing and billing apps (also showing this separate products on shipping labels and invoices). There is nothing Hulk could do about atm, as they can only customize the flow until the cart page to guarantee a consistent look & feel, but not any further. Therefore, the UX is not perfect until the end, but at least until the final checkout page where a buyer already made their decision. In total, I would give 4.5 stars. Great job overall!
Hello, thank you so much for your detailed and thoughtful review! We really appreciate having you as our long-term customer, and we're thrilled that Hulk Product Options has proven to be a significant tool for your custom-made leather products. Your commendations regarding our customer service—an area where we always strive to excel—really made our day. We strive to provide top-notch, ‘overnight’ solutions that ensure the aesthetics of your product and cart pages are maintained. We understand your concerns regarding the translations in the backend, and we appreciate you bringing this to our attention. We aim to provide the most seamless user experience, regardless of the language of use, and we will definitely look into this for improvements. Your feedback about the UX in the checkout page is also invaluable. Unfortunately, due to Shopify's current checkout page restrictions, we're limited in what we can do to customize. However, we're continually looking for ways to provide enhancements within those parameters. Although you've noted your rating as 4.5 stars, we see it's marked as a 5-star review here. Nevertheless, we'd love to hear more about what we can do to secure that extra half star and will always aim for a full-fledged 5-star experience. Thanks again for choosing HulkApps and we look forward to serving you in the future. Best, The HulkApps team.
April 29, 2021
Happy with the app, and the support service is thoroughly helpful. We definitely recommend. thanks!
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
April 29, 2021
I am very happy with the app. Above all, the customer support is very good, although I have the basic free paln, I was always helped immediately. I can highly recommend the app.
Thank you so much for taking the time to leave us this amazing review.
April 28, 2021
I've used this app with various stores and it works wonders. I'm always amazed by the Hulks App Support Team response to every problem you encounter. Super Recommended.
Thanks so much for the kind words! We really appreciate the review, and are so glad to have you with us on this journey! Please let us know if you need anything else! We are always standing by to help. :)
April 23, 2021
Their customer support is superb. I heard back from them very quickly and they addressed my questions perfectly.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
April 23, 2021
Excellent customer service. Awesome product! It now works perfectly after asking support for a bit of help. They were fabulous!
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
April 22, 2021
I updated my template and forgot to update Infinite Product App. Later when I realized it, I reached out to the Hulk team and they fixed everything for me right away. Great support and service
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
Dec. 30, 2022
Excellent support! Manoj helped me out greatly! I added a new theme and discount codes werent working with the Product OPtions, he signed in and sorted it all out really fast! Thank you so much! :) The App is great, We've been using it for over a year to add size options to custom made bracelets with limited stock options, it lets us have a lot of different sizes without affecting our stock levels.
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; feel free to contact us whenever as we are always standing by to help.
April 21, 2021
They helped me sort a discount error so I could use a personalisation need. They were helpful and quick
The app looks great on your store! Thanks so much for the review, and for allowing others to see how it looks by linking your website. :-)
April 14, 2021
I’ve used this app for at least a year and had recently updated my theme. The app stopped working with the update and both auto and manual installs were unsuccessful. I reached out for support and they had things working again after a couple days. Awesome customer service.
Thank you so much for taking the time to leave us this sweet review. We're glad that our customer service team was able to set up the app code in your new theme! Please let us know if we can help with anything else!
Dec. 1, 2021
I use the app for a full year to add options to my products and it really helps people buy more, the service from the develepers team is amazing they answer you fast and fix any problems. thank you very much for the app it's just amazing and excellent and so many features for free...
We are so grateful for your kind words. Thank you so much!!
April 12, 2021
Different kind of Review: This app was actually not the right one for us. I have to give HASAN a high five for his honesty and his help. He was the one to figure out it wasn't what we were looking for and he was honest to tell us this. I highly recommend working with him.
We apologize that our app did not satisfy your expectations. But, thanks so much for your kind words about Hasan, and please let us know if you need anything else! We are always standing by to help. :)
April 10, 2021
I had the best customer service experience by the developers of this app although I'm on the basic free plan. They ensured to show me exactly what to do in screenshots and in screen recordings too. I am very happy using the app so far.
Hi there! Thanks so much for taking the time to leave us a review. Glad to hear you are happy with your store, feel free to reach out for any help in the future.
April 9, 2021
While there was a bit of a learning curve for me, this app does everything I wanted it to do! In particular, Amit P was a great help with the implementation of what we needed. He was able to show us the correct way of setting up our options and sets to properly show our desired options/dropdowns. Thank you again!
Hey there, thanks so much for the review; we're so happy to hear you're loving our Product Options app! We love the dropdown feature, and are glad you've been utilizing it. :-) We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Please let us know if we can assist with anything else!