All reviews

Rating Breakdown

  • 5
    90% (266 ratings)
  • 4
    4% (13 ratings)
  • 3
    2% (5 ratings)
  • 2
    1% (2 ratings)
  • 1
    3% (8 ratings)
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5 / 5 Share

March 27, 2017

Works very well and integrates nicely into Shopify. We've been using this product live for about three months now.

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 15, 2017

Awesome Customer Service! Any issue I have had has been resolved quickly!

Using app

10 months

Total reviews

4

Average rating

4.8

5 / 5 Share

March 15, 2017

Great customer support!!! You have a good app and a good customer support to go with it, good job! We recommend this app to all the shops ;)

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 13, 2017

Great app! Works perfectly for what I need. Service was excellent too. They were able to make a change I needed in order to get it working perfectly.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2017

Easy to use and amazing support! We were up and running immediately. Highly recommend

Using app

Almost 2 years

Total reviews

6

Average rating

4.8

5 / 5 Share

March 7, 2017

This app is awesome! Very easy to use and customer service is great too! I had nother one for months, it was much more expensive and complicated...

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

March 6, 2017

the app is great, looks cool and does what it needs to do, very clean. what is fucking awesone however is the help line support. I only needed them the once, but it was early hours in the morning in HK, and Jas I think he/ she was called basically got added as a staff member, went off for 10 minutes and did the whole bloomin fix themself, came back, 'here you go'. Shit, I love that sort of 'sort the problem out first'attitude, top work W3, whoever you are, jas is a star

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 2, 2018

This app has been a watershed for our shop as we try to streamline our custom ordering process. It allows us to capture line item properties, build logic into the product listings and charge extra for options. It does require some integration testing and modification to notifications and invoices to properly show the extra information but the support team at W3 has been super helpful, responsive and have solved all of our issues. We evaluated other solutions first, but we found this to be the best option available for Shopify by far and the price is very reasonable. Update 11-2-2018: We updated our theme to the latest version and needed some help updating the custom product options. Within 1 hour of contacting the team at W3 Trends, we had everything fixed. I cannot recommend them highly enough. Thanks for being awesome!!

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 23, 2017

It is simply the best app for all your product customization needs. It works great. It looks great. It is easy to use. Customer support is awesome. I highly recommend this app.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 22, 2017

So far so good! Just installed custom options and it's pretty easy to use. Had one little issue that they handled for me in just a few minutes. Great job guys! I'm definitely going to check out their other apps.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 15, 2017

The company helped with the few issues I had installing the app and were extremely helpful and responsive. The app does exactly what I need it to do- adds a charge for a monogram.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2017

Great stuff. With colour Swatches heaps of options and most importantly conditional logic this app is perfect for us. Support is great, really helpful and always get it right. Thanks.

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 3, 2017

Love It!!!!! So easy to use and the Conditional Logic feature is great, super fast response from support staff, a must have app

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 1, 2017

Very good app! It had exactly what i was needing, had a few bumps in the beginning but the support team sorted it out under 24 hours. I would recommend this app to any one who needs product option customization.

Store

Maosnj

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 24, 2017

It's kind of hard in the beginning navigating around the app, but called and emailed tech support and they were awesome! It even took me all day but they worked with me every step of the way. This app was a great asset to my online store!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 12, 2017

I would have given this app a 3 or a 4 just because the amount of effort it took figuring things out. However as soon as I reached out to W3 with questions they really were very supportive, quick responses and helped me out with a lot of complex situations, turning this app into exactly what I wanted for my shop. I had already tested lots of product customizers and this one really is simple but effective. I still don't think its PERFECT as it does still have loading issues due to my location (takes some time to load) and there are still a few features missing that I would have loved seeing. But W3 is constantly at work improving their apps.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 3, 2017

This is the 4th app for personalization and it is also the best. It is easy to set up and convenient to use. It has taken a couple of hours to get the personalization added correctly to each of my products. Customer service is top notch.

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 29, 2016

Perfect for add on sale options and really flexible. Fantastic customer service too. Worth every penny!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 12, 2016

Great app. Very flexible to customize. Easy Installation. The support team doing a great job in guiding and setting up customizable options. Thank you...

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 9, 2016

This has proven the best program on shopify if you are a retailer with products that need many different kinds of options, some required, some optional, some text boxes needed for measurements, etc. The interface also makes it easy to attach more than 1 product to the set of options instead of having to edit each individual product. From a customer stand-point, the design and interface is easy to choose and see the added prices for different options, etc. Finally, their customer service has been a huge help! I had entered code incorrectly and they went in and made the fix for me for no charge. I highly recommend W3 as your options editor.

Using app

2 days

Total reviews

5

Average rating

4.4