All reviews

Rating Breakdown

  • 5
    90% (266 ratings)
  • 4
    4% (13 ratings)
  • 3
    2% (5 ratings)
  • 2
    1% (2 ratings)
  • 1
    3% (8 ratings)
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5 / 5 Share

May 17, 2024

Custom Product Options does what Shopify doesn't. Problems: 1) It loads unacceptably slowly. I had to do research to find the code to speed it up. This should have been included in the theme. 2) It doesn't have a text entry block. I created a passable workaround using Color Picker without the colors, but it leaves an extra line.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 29, 2024

Solid app - we are using it for several years now.

Using app

Over 7 years

Total reviews

8

Average rating

5.0

5 / 5 Share

March 6, 2024

Nice app. Great customer service!

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 26, 2024

Been Using this app for more than 4 years and we love it!

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 24, 2024

I've just started using the W3 Custom Product Options, and I am thoroughly impressed with its features and functionality. The level of customization it provides for product options is unparalleled. Whether you have a simple product or a complex one with multiple variants, this app has you covered. What sets W3 Custom Product Options apart, though, is not just the app itself but the incredible support team behind it. The Support Center is quick to respond and incredibly helpful. I had a few questions about setting up some intricate options for my products, and the support team guided me through the process with patience and expertise. The responsiveness of the support team is a game-changer. It's evident that they genuinely care about their users and are committed to ensuring a smooth experience. In an era where customer support can be hit or miss, W3 Custom Product Options shines bright with its exceptional service. I highly recommend this app to anyone looking for a robust product customization solution, and the outstanding support is the cherry on top. Kudos to the developers and the support team for creating such a fantastic tool and providing top-notch assistance!

Using app

About 20 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 19, 2024

I had forgotten how to use it and while I would have preferred a walk through by a human being... they were quick to send tutorials and follow up with answers.

Using app

Over 3 years

Total reviews

2

Average rating

3.0

5 / 5 Share

Jan. 18, 2024

LOTS of settings, options work GREAT as expected -- more importantly: FAST and GREAT support team!

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 9, 2024

Service client très à l'écoute et réactif. Nous recommandons vivement.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 28, 2023

Great company with great products and amazing service. Always quick to respond and solve any little issues that have popped up.

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 15, 2023

amazing support! I recently faced technical issues with this app, but the support team's response was incredible. They swiftly addressed my problem, guiding me through solutions with patience and expertise.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 5, 2023

I didnt end up using this app. But im leaving 5 stars for customer service! they were quick and very helpful.

Using app

32 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

April 4, 2023

Highly professional, articulate communication, quick execution and very patient with customers. I am so pleased with this app and the extra service that was provided in customizing the app for our site. I highly recommend this app!

Using app

4 days

Total reviews

5

Average rating

5.0

5 / 5 Share

March 20, 2023

App works well once it's set up and the customer service is excellent. Immediately responsive and always looking to fix the problem.

Using app

About 4 years

Total reviews

2

Average rating

4.5

5 / 5 Share

March 3, 2023

The app has been working well & my tech support experience was amazing. I'm truly grateful for their five star customer service, highly recommend!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 23, 2023

I just installed the app today and had a few minor issues that I couldn't figure out. The tech team held my hand and responded via email immediately with solutions that were easy to follow. We can now offer workshops with variants that have add-on fees, and limit the total class size at the same time. So grateful for the help they provided today! As for the app - so far so good!

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 23, 2023

We have been working with Custom Product Options for many years. The product is fantastic, very user friendly and the tech support quick and thorough. I am thrilled and hope to continue working with this company and this app for many years to come!

Using app

Almost 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 17, 2023

I have worked with a number of app developers and I rarely write a review. These folks exceeded my expectations so I had to chime in with a note of thanks. They are real pros and it's a pleasure to work with them.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 20, 2023

We have used Custom Product Options for a couple of years now and it has been a fantastic app for our website, I am not great with IT and I can use it with ease and we have recently had an issue ( no fault of Custom Product Options ) but our own team and they very quickly jumped to help and have sorted the issue out, great company and excellent customer service.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2023

Very good app and the people there are very nice. With this app I finally got all my expectations from Shopify. Thank you guys.

Store

My Store

Using app

About 1 year

5 / 5 Share

Jan. 7, 2023

GOODBYE PRODUCT VARIANTS!!! CPO allowed me to get rid of product variants - which were causing so many issues for my store. The new CPO app is really a game changer - it makes life so much easier for us. Plus, running upgrade product reports are much easier. IF VARIANTS ARE CAUSING YOU PROBLEMS, THIS APP SOLVES IT!!!!!!!! THANK YOU W3 TRENDS!!!

Using app

2 months

Total reviews

3

Average rating

5.0