W3 Custom Product Options

Feb. 8, 2021

Literally the best customer service I have ever experienced. This app should have solved all of my problems, but for some reason it wasn't working quite right (it ended up being something in my own code, not anything from the app). These guys spent HOURS trying to track down the issue, and kept me updated the whole time. The app itself is great, but the service can't be beat.

Jan. 31, 2021

Needed to create a long list of check boxes inside a product listing before a customer was able to add to cart. This works perfectly. Thanks!

Jan. 7, 2021

This app is brilliant, I have tried other custom apps and this one is miles ahead. Very user friendly and fits into our theme absolutely seamlessly. If you get stuck anywhere along the way the support team are very helpful and so quick at getting issues ironed out . Feels like you are dealing with nice genuine people instead of the usual robot replies we are all used to these days . 5 stars for sure !

Dec. 5, 2020

Great company, great support. I've been using this app for a couple of months. I couldn't ask for better support. This company immediately identified a problem I was having, assisted me in getting it resolved. I highly recommend this company if you have products that need a lot of options to configure.

Nov. 19, 2020

I had been struggling to fix my store and having difficulty figuring out some issues that were causing errors with the appl. I spent time with Justin who help me fix a few simple things and now this app is doing exactly what I need it to do. Thank you for your help. This app works perfectly for my store!

Nov. 17, 2020

Customer support goes above and beyond to get you the results you want. We wanted an app that provides great ROI with support to back it up. This app does both. Simple to set-up, does everything we wanted it to do, and we couldn't be happier. Thank you so much to Justin and the team. If you are looking for an app to help you customize products, this is one you should definitely check out!

Nov. 11, 2020

I've tried most of the Custom product options apps there are on the app store, and this one is by far the one that suited my need most. The live preview, conditional logic and extra costs on options let you create just about everything you need. The user interface is quite user-friendly in my opinion, and if you have any questions or problems, the support team is very responsive and friendly. It may require a tiny bit of coding to entirely customize some details of your own options, but if I managed it, so can you! Thanks again Justin and Megan for helping me throughout my journey :)

March 1, 2023

Been using it for a few years. Also switched to another top selling one and tried that for 6 months. This one is by FAR more intuitive and it updates quickly. The set up is easier in my opinion as well. I will say that I've had install issues every single time I've have to update my Avenue theme (and I'm not making any node adjustments) and the lettering comes in all weird and I have to edit W3's code to make it look better - but W3 showed me how to do it. A free manual install has always been done (which they advertise for Avenue), minus when I ran into one customer service rep who refused to install it and wanted to charge me for it (Jason Beldon). Support Rep Megan Dobarganes is THE BEST! She's an outside of the box thinker and provides amazing support. W3 would dominate the market if they could figure out the edit in cart where it doesn't double what's in the customer's cart. That's the only thing holding them back I think, but I bet they're working on it.

Nov. 9, 2020

Very easy to use app! And customer service has been top notch! We switched from a different custom product app by another company - the other app was glitchy & hard to get a response. Glad we switched! We are very happy.

Nov. 4, 2020

Love this app. Really helps my customers walk through our ordering process very seamlessly. There are so many options to make everything very clear.

Nov. 3, 2020

Great app, better support. Does what I need it to do, and support goes above and beyond to help when asked.

Oct. 30, 2020

By far the best app that ive used. Ive used almost everyother product options app, none of them do what this does.

Oct. 27, 2020

I was searching for an app that let me put customization options on my UNIQUE one of a kind products, this app truly NAILED the bill. Simple enough to navigate and use, the FAQ is very helpful and the Customer Support is top notch. Had an issue come up *not with the app itself, just with my lack of knowledge* and they replied to my request very quickly and got it resolved. Let's me put all the customization options I need on my products and functions very well! Would recommend.

July 30, 2021

I've been using this app for almost a year now. After going through some theme updates, the team at W3 Trends have been more than helpful in ensuring that Cusotm Product Options works properly with each update. Top Notch customer support!

Oct. 7, 2020

great and fast assistance when I ran into an issue with my theme, friendly and great price for such a fantastic app!

Oct. 1, 2020

This app works great for me to add upgraded options to a stock product. I was having some trouble with the conditional logic settings and hiding drop down options. I was directed to tutorials to fix all of my issues quickly and easily. Every question I had - they were able to answer and help me find the solution and I had it up and running perfectly on my store within 4 hours.

Jan. 6, 2022

Exactly what I needed! Megan was helpful and responsive. I needed a little a little change here and there and Megan took care of it. So happy with the result. Update: Extremely satisfied. Upgraded to the 2.0 theme. It was a great time to try 2 other popular product option apps just to make sure I wasn't missing out, only to come back to this one. This one checks all the boxes. Easy to use interface for setting options and conditional logic, an output that will be easily understood by my customers. I opted to pay for customization so that it would show the base cost and itemized option costs and subtotal in a way that fit with my minimalist theme. Within 2 days, Gabby and Jason helped me install and code it to display exactly what I needed. The final result was worth the back and forth.

Sept. 24, 2020

The app ist great but what really suprised me is the great support! so far every single of my support tickets has been answered very quick.

Sept. 15, 2020

Excellent customer service and great app. I've had problems with my theme and they solved it quickly. Thank you so much, Megan.

Sept. 14, 2020

The support team is amazing, quick, helpful and thorough! Megan, thank you! We added another app that messed up some formatting and Megan helped identify the issue and address it quickly and seamlessly.