W3 Custom Product Options

Aug. 20, 2020

Very quick response from the team. I needed a way to show an option was sold out and they created a pop up to say the item was sold out and made it so the item couldn't be added to cart. The app is generally easy to use and great for custom options.

Aug. 21, 2020

Customer service is great! After my initial review, their team reached out to me to get all the issues resolved. They were fast and had a good response for all my questions. I am excited about using this app and will update review in 6 months.

July 29, 2020

Changing 1 star to 5 stars. Had some issues with my themes codes & when i contacted them they went through all my codes & make me assure that there are no left behind codes of this app. & fortunately my issue has also been resolved by some other app. Feeling apologetic. Thankyou.

July 16, 2020

Whit this app I'm able to make tailor products. I've had some problems with my theme but the customer service helped me to solve those issues! Highly recommend!

July 16, 2020

The app is really good with a variety of options and the support we have enjoyed has been quick and very knowledgable.

July 14, 2020

Excellent customer service!! At least they understand what you looking for easy to download highly recommended

June 25, 2020

What a great app and the super behind it I must recommend your can never get such detail app for custom made product I have tried many apps but this one is best out of everyone.

June 15, 2020

After switching from the OPTION APP BY BOLD, I found this APP is a problem solver, I use it as a customizer for my product, and it works great especially the special feature "image customizer", it makes the features visible to my visitors and makes it much easier for our client to customize the products. I did have some issues when using this APP, we must have sent more than 20 emails asking questions. Megan is so helpful, she is so patient with my questions and my poor expression of English, and she solves most of the problems very well. Thank you so much!

April 29, 2020

The app just plain works. Support was very friendly and helpful. They helped implemented the app into theme and did a small customization. Awesome!

April 28, 2020

It was our first time using this app so I wasn't sure how it'd pan out, since we had so many issues with our last one, but this app is amazing! It allowed us to do everything we wanted plus more. The image customizing tool is great and has made our customers very happy. The customer support team goes above and beyond and help answer our questions very quickly. Most companies would take at least a day to answer a question, but the Custom Product Options team answered within minutes and helped us get everything done quickly. I'd highly recommend this app and customer service team!

Feb. 8, 2024

I have been using this app for about 4-5 years now. The fields are pretty easy to do for all my personalized items I carry on my website. I stay with this company because they respond to questions or issues very quickly. I have had some hiccups over the years with changing themes on Shopify and this company always made sure all my custom fields got transferred over properly. I use other apps for other related things here on Shopify and sometimes I am lucky to get a response but with this company I know I will hear from them quickly. If you are looking for a good easy custom/personalized fields app and like old school customer service where people actually care about helping then this is the app for you!

April 24, 2020

We are previous users of Product Options by Bold which costs more per month and also had issues costing us over a thousand dollars. After seeking a new app that can provide properly functioning product options we came across this app. Our theme was not on the supported list, but their team was able to get things installed quickly for us. Within 24 hours of installation the product options were set up and working. The price of the app is extremely fair for how well it functions and the options it provides, not to mention that it works and looks great! Customer service seems quick to respond and willing to help. This app will be utilized by our store for a long time!

May 20, 2020

We manufacture expensive products that are customizable so options that require conditional logic are required. It can get pretty complex. We'd been using an app by a big developer but any time changes had to be made to products it was always a clunky hassle. We were also using another developers expensive app as a product builder or visualizer tool but it had many issues on the back end that they couldn't overcome and any support, in general was pretty poor. We put up with it. So, we decided to give Custom Product Options a shot. It's shaping up to be a great replacement for both apps (which will save money). We are really leveraging the image customizer portion of the app. The level of support and responsiveness to questions or technical issues has been outstanding so far. Very impressed! Thank you. Update: Continue to be very responsive and helpful to requests - above and beyond. Recommended!

March 13, 2020

HIGHLY recommend. Cannot say enough about app or customer service! Justin was fast, knowledgeable and patient. He went above and beyond to help us puzzle through what we needed. A++++++

March 8, 2020

Great app once you figure it all out! Support has been great as well. Would definitely recommend if you need more product options. There are lots of features within this app that I will be exploring and using down the road.

March 5, 2020

Justin is a superhero and helped quickly and with exactly what we needed. Just a heads up, this is very powerful and may require some tweaking in the back end but the support team will give quick response and listen to you. There are some limitations that I wish were available but this custom product builder is far superior to any other custom product builder that I tried. I chose this one by W3Trends because it served my purpose. Thanks!

Feb. 26, 2020

Awesome app and even better support! I have looked at a number of product configurator apps. This one was by far the easiest to set-up and functions the best. Support is very quick to respond and helpful. What I love about this app is I can use just the product options for certain products or add the live configurator for others. Previously I was using two separate apps to do that.

Jan. 23, 2020

Great app. Smart and well made, full of features. I made a request to the developer, who answered me in a few minutes solving the problem. That's great. Thank you.

Jan. 13, 2020

I went through 2 other customization apps before I found this one. It includes vital options that others did not, such as displaying add-on costs during checkout. Very easy to install and manage! The customer service has been outstanding as well. It would be nice to have the ability to edit personalized options in Cart, but either way I would highly recommend this app!

Jan. 7, 2020

Shopify defaults to 3 levels of product options, and lets you create variants along those 3 planes. I needed to offer customization on 4 levels, and CPO has been OUTSTANDING in that capacity. It's so versatile, that I even offered a 5th aspect of customization that has an upcharge. Not only is the app versatile, it includes extensive easy-to-implement instructions. And the one time I hit a snag using snippets, their support team quickly helped me out with easy communication and intuitive understanding of a shop-owners needs. Worth every penny!