All reviews

Rating Breakdown

  • 5
    91% (161 ratings)
  • 4
    3% (6 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (1 ratings)
  • 1
    3% (6 ratings)

Reviews with Text

  • 100% (176)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 13, 2020

I went through 2 other customization apps before I found this one. It includes vital options that others did not, such as displaying add-on costs during checkout. Very easy to install and manage! The customer service has been outstanding as well. It would be nice to have the ability to edit personalized options in Cart, but either way I would highly recommend this app!

Using app

6 days

Total reviews

4

Average rating

3.3

5 / 5 Share

Jan. 7, 2020

Shopify defaults to 3 levels of product options, and lets you create variants along those 3 planes. I needed to offer customization on 4 levels, and CPO has been OUTSTANDING in that capacity. It's so versatile, that I even offered a 5th aspect of customization that has an upcharge. Not only is the app versatile, it includes extensive easy-to-implement instructions. And the one time I hit a snag using snippets, their support team quickly helped me out with easy communication and intuitive understanding of a shop-owners needs. Worth every penny!

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2022

The Custom Product Options app is just what I was looking for. Although it did take quite some time to configure, the end result is perfect. The numerous options with conditional logic and a product image that depicts the options selected will really help us. This app also has excellent support. Responses were very quick and provided clear instructions. I highly recommend Custom Product Options!

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 6, 2019

This app is imperative to our operations and works perfectly! With so many different options to add personalization or options to products in such an easy way. Even better than the app... if that is possible; is the customer support. The W3 team is quick to reply, fix issues, build extra functions (at a very reasonable rate) and always go above and beyond!

Using app

21 days

Total reviews

3

Average rating

3.7

5 / 5 Share

Oct. 24, 2019

This is a very good app with great support. A bit difficult to setup but they are very helpful. I recommend this app

Using app

3 days

Total reviews

18

Average rating

4.5

5 / 5 Share

Oct. 23, 2019

Great app! Quick and easy support. Thanks to Ryan and Megan for all the help. They were able to change some of the functionality of the app to suit our needs. Much appreciated!

Store

hatWRKS

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2022

10-2022 Update - I've been using this app for several years now. The support team was absolutely critical in the migration to a 2.0 theme. We ran into an issue the day of the migration and they went above and beyond to not only fix it but help with our particular requests. Top notch!! Fantastic app! Took our store to the next level. I had a few issues along the way and the support was lighting fast. These guys are great!

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 30, 2019

The APP is easy to use and accommodates all my needs to offer personalized gifts to my customers. After 2 years of proven quality, we decided to upgrade the look of the app to expand our personalize collection. Brad finds the best solution for my request and implemented beautifully exceeding our most elevated expectations. Would definitely work with him again and highly recommend Custom Product Options App!

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 11, 2019

App is great and easy to use. Customer service is top notch. Emails and even live calls were answered promptly. I had issues with the options not listed properly in email notifications and packing slip. Justin from the help center took care of everything. Very nice, efficient and patient. Thank you!!!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2019

These guys are super fast. The app works very well and can be customized as per your need. Customers support is great!

Using app

About 7 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 22, 2019

The app is great, the interface is simple and the capabilities match the product description. More than that though, the team at W3 Trends was outstanding, quick to respond, went above and beyond and really came through in the end. It is a huge relief to know that moving forward a key part of my business will be in good hands with the W3 Trends team, and their awesome software. Thank you!!

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 9, 2021

I went through an extensive evaluation of the top 5 custom product options apps and W3 Trends exceeded my expectations. These apps are NOT all the same, and neither are the teams that deliver them. The app is great, the interface is simple and the capabilities match the product description. More than that though, the team at W3 Trends was outstanding, quick to respond, went above and beyond and really came through in the end. It is a huge relief to know that moving forward a key part of my business will be in good hands with the W3 Trends team, and their awesome software. Thank you!! Update: I've been using this app for 2 years now. I'm so impressed. More importantly, the customer support team is awesome. They respond quickly and help me get new features added quickly and troubleshoot anything that I can't figure out myself.

Using app

About 2 years

Total reviews

13

Average rating

5.0

5 / 5 Share

March 4, 2019

This app is very intuitive compared to other apps I tried. Megan was super quick to respond and help me to get it to do perform exactly as I needed it. We needed the conditional logic and that works great. I would highly recommend.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 18, 2019

Have used this app for a good few years and support and back up is 1st class.... Highly recommended.. Keep up the good work!

Using app

About 2 years

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 14, 2019

The support is A++ I moved from another app after nothing but poor performance and no support. These guys are very happy to help get things up and running smoothly!

Using app

3 days

Total reviews

3

Average rating

4.7

5 / 5 Share

Dec. 20, 2018

I needed help adding some options to my website. Were very helpful throughout the whole process and very timely as well! Thanks again!

Store

ANSAP

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 24, 2018

Great app. Bit of a learning curve but once you've got it it works well. This app is integral to how we sell some items so we can't be without it. We had one issue with it but it was all sorted within a few hours of first contact with W3trends. Great support!

Using app

3 months

Total reviews

12

Average rating

5.0

5 / 5 Share

May 9, 2023

Megan is super amazing. This is the best product options app. Just a shame there is a monthly fee. Thanks

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2018

We had issues with our website's theme compatibility and the W3 Support team, specifically Justin, went above and beyond to ensure their apps would work for our site.

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 19, 2018

Had a little trouble with the installation--but it was quickly resolved. Setting up the form with the conditional logic (e.g. if you take the option, then show these fields and add an upcharge) was easy, and it looks great. It just works. Support on the installation was very quick and painless. Well done.

Store

Xcgear

Using app

About 1 month

Total reviews

1

Average rating

5.0