All reviews

Rating Breakdown

  • 5
    90% (266 ratings)
  • 4
    4% (13 ratings)
  • 3
    2% (5 ratings)
  • 2
    1% (2 ratings)
  • 1
    3% (8 ratings)
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5 / 5 Share

Jan. 7, 2020

Great app Great support not much else to say I would definitely get this over other option based apps just for the support alone.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2022

The Custom Product Options app is just what I was looking for. Although it did take quite some time to configure, the end result is perfect. The numerous options with conditional logic and a product image that depicts the options selected will really help us. This app also has excellent support. Responses were very quick and provided clear instructions. I highly recommend Custom Product Options!

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 17, 2019

This app is perfect for what I needed! Manually installing the app was pretty easy overall, but adjusting some of the functionalities of the app to better fit your site is tricky if you don’t have experience with coding. The support team was great with helping and fast! Thanks again!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2019

This app is imperative to our operations and works perfectly! With so many different options to add personalization or options to products in such an easy way. Even better than the app... if that is possible; is the customer support. The W3 team is quick to reply, fix issues, build extra functions (at a very reasonable rate) and always go above and beyond!

Using app

21 days

Total reviews

3

Average rating

3.7

5 / 5 Share

Oct. 24, 2019

This is a very good app with great support. A bit difficult to setup but they are very helpful. I recommend this app

Using app

3 days

Total reviews

18

Average rating

4.5

5 / 5 Share

Oct. 23, 2019

Great app! Quick and easy support. Thanks to Ryan and Megan for all the help. They were able to change some of the functionality of the app to suit our needs. Much appreciated!

Store

hatWRKS

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2022

10-2022 Update - I've been using this app for several years now. The support team was absolutely critical in the migration to a 2.0 theme. We ran into an issue the day of the migration and they went above and beyond to not only fix it but help with our particular requests. Top notch!! Fantastic app! Took our store to the next level. I had a few issues along the way and the support was lighting fast. These guys are great!

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 30, 2019

The APP is easy to use and accommodates all my needs to offer personalized gifts to my customers. After 2 years of proven quality, we decided to upgrade the look of the app to expand our personalize collection. Brad finds the best solution for my request and implemented beautifully exceeding our most elevated expectations. Would definitely work with him again and highly recommend Custom Product Options App!

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 17, 2019

It's a bit wonky to understand at first, but the options work great and are fully customizable. The up-charges with products also works great and functions with variants so you don't have to fill up your product list with a bunch of options. They also assisted with integrating the code into my store seamlessly. Haven't yet touched the image editor yet; excited to see how that works. But so far, this has been a great app!

Using app

13 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 20, 2019

Awesome app, I use it to build add ons for my customers. Looks great, works great and the support has been extremely helpful.. Highly recommend

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 11, 2019

App is great and easy to use. Customer service is top notch. Emails and even live calls were answered promptly. I had issues with the options not listed properly in email notifications and packing slip. Justin from the help center took care of everything. Very nice, efficient and patient. Thank you!!!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2019

These guys are super fast. The app works very well and can be customized as per your need. Customers support is great!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 1, 2019

must be the third time have used this over the last few years, and everytime I am just amazed how patient with fucking idiots the support team are. They don't make you feel like a moron for failing to follow instructions, they sort your problem out as if it was the first time anyone had the problem, they do it freakishly quickly and just bring a bit of joy into the world. The product itself is the dog's cock of the product builder products, so yep, five fucking stars it is, and I cannot see how anyone could give them less. Maybe I have been lucky or particularly pathetic and inspire pity, but the dudes who did the WhatsApp one were super cool, in fact I haven't met a prick of app person, coder, whatever - they all seem pretty fucking cool, but I think they all smoke a lot of weed, which might explain it. Anyway, 5 stars and thanks for the help w3 persons, you are still cool as

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 15, 2022

I am a high maintenance client! Lots of questions, custom feature request, ideas... etc I am beyond impressed with customer service and Justin’s skills in helping me get our project together. It’s more like 10 ⭐️‘s !!

Using app

Over 4 years

Total reviews

8

Average rating

4.5

5 / 5 Share

May 22, 2019

The app is great, the interface is simple and the capabilities match the product description. More than that though, the team at W3 Trends was outstanding, quick to respond, went above and beyond and really came through in the end. It is a huge relief to know that moving forward a key part of my business will be in good hands with the W3 Trends team, and their awesome software. Thank you!!

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2019

This app helped me create a "Skateboard Builder" where customers can use drop downs to select the skateboard color and designs, while changing them in real time. I haven't been able to find another app that has these capabilities. While there are occasionally a few bugs you have to look the other way on for now, it still works great. Their knowledge base is lacking, however the support email (Specifically, Megan who helped me) has been super quick to respond and help me out with my numerous questions. Thanks W3, and thanks Megan!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 9, 2021

I went through an extensive evaluation of the top 5 custom product options apps and W3 Trends exceeded my expectations. These apps are NOT all the same, and neither are the teams that deliver them. The app is great, the interface is simple and the capabilities match the product description. More than that though, the team at W3 Trends was outstanding, quick to respond, went above and beyond and really came through in the end. It is a huge relief to know that moving forward a key part of my business will be in good hands with the W3 Trends team, and their awesome software. Thank you!! Update: I've been using this app for 2 years now. I'm so impressed. More importantly, the customer support team is awesome. They respond quickly and help me get new features added quickly and troubleshoot anything that I can't figure out myself.

Using app

About 2 years

Total reviews

13

Average rating

5.0

5 / 5 Share

March 4, 2019

This app is very intuitive compared to other apps I tried. Megan was super quick to respond and help me to get it to do perform exactly as I needed it. We needed the conditional logic and that works great. I would highly recommend.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 18, 2019

Have used this app for a good few years and support and back up is 1st class.... Highly recommended.. Keep up the good work!

Using app

About 2 years

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 14, 2019

The support is A++ I moved from another app after nothing but poor performance and no support. These guys are very happy to help get things up and running smoothly!

Using app

About 2 months

Total reviews

3

Average rating

4.7