All reviews

Rating Breakdown

  • 5
    91% (161 ratings)
  • 4
    3% (6 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (1 ratings)
  • 1
    3% (6 ratings)

Reviews with Text

  • 100% (176)
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5 / 5 Share

July 18, 2018

We started using this app first on www.astralcycling.com and now have installed it on our second shop. Works great and the service has been quick and always addresses what is going on. The conditional logic works like it should and allows us to build out so many options for all of our product pages. I like that you can build a group and duplicate too, not have to rebuild it all over again for another page. Other option apps i've worked with don't allow this and it requires a lot of double work. Great app for the price - you get a lot of options.

Using app

6 days

Total reviews

6

Average rating

3.7

5 / 5 Share

July 9, 2018

We sell tablecloths and needed a way to allow customers to request an umbrella hole be added at extra cost, something Shopify doesn't do. It has been working great and we've seen an increase of umbrella hole sales since we switched to this app. Highly recommended if you offer customization options to your products.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 8, 2018

Works as advertised, easy to install and configure. Highly recommend it if you're needing to customize products past the basic options allowed in Shopify.

Using app

About 1 month

Total reviews

7

Average rating

5.0

5 / 5 Share

July 6, 2018

This product is absolutely key to me being able to help my customers choose the wood type, size and all kinds of personalization options for our premium cutting boards and as well as the engraving options for our barware. It is perfect for our products and really simplifies the checkout process. We love it, and wish that it were available for the other marketplaces we sell in as well! Traci Shanks https://WellWrittenGifts.com

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2018

Overall it works great and does exactly what we need in our webstore.

Using app

About 1 year

Total reviews

3

Average rating

4.7

5 / 5 Share

March 29, 2021

I LOVE this app - having tried many product option apps, this is by far the easiest and most straight forward to use. I needed to have the app installed after updating my theme and it was done within a few days and functioning perfectly. Customer service was so friendly and nothing too much trouble :)

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 4, 2018

I've used Custom Products a couple times now. As with most of my customers, there's always something customer that they want to do. W3trends has always stepped up and really helped me out with customization and minor issues with the app. They are very responsive and I'd definitely recommend them and their apps to anyone!! Great job guys!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 1, 2018

THIS IS THE BEST! I tried the "biggest" and these guys BEAT THEM hands down! First, they answer their phone. Second, they reply to emails and actually read what you ask, instead of sending CANNED Answers. They are SUPER SKILLED. And, if you do NOT get their QUOTES then you are missing BIG TIME! Especially if you sell expensive stuff, like I do.. https://www.tacticalflowmeter.com/

Using app

5 days

Total reviews

5

Average rating

5.0

5 / 5 Share

May 23, 2018

Our website, THATflagcompany.com, specializes in custom ordered flags, plaques and awards. The W3 app has been a great option for our website and is incredibly user friendly. After 10 months with the app we ran across our first issue and contacted the support team. They were quick to help us fix the problem! Highly recommend this app for a cost effective way to allow customers the ability to customize their products.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 11, 2024

Amazing customer service! Had an issue with the app not working on my current theme. Sent and email to support and within the hour they had it all fixed and ready to go for me! Jamie Keller OCM

Using app

Over 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2018

Been using this app for a little while now and I am very pleased with it. The app does exactly what it states it will do and is easy to use. If there is something that you need help with the support team for this app are very responsive and friendly and will be sure you are taken care of. If you are in need of add on options for your Shopify products I would highly recommend this app.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 13, 2018

We installed this app to allow us to have customisable products. The app itself is relatively easy to setup and getting your custom product fields designed and implemented is very straight forward. We did have some issues with our theme conflicting with the app, but the support team worked extensively with us to resolve this issues and solve the problem. Great app to extend Shopify's own functionality and excellent support service :)

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

March 12, 2018

Love the app. Very easy to use and set up. W3 support is excellent. They respond very fast to fix any issue.

Using app

About 1 month

Total reviews

7

Average rating

5.0

5 / 5 Share

March 10, 2018

So far the best product options app I've used/tried. And I've tried A LOT! They did a great job at making sure to add all the little awesome details you need to make your online store work seamlessly. I would 100% recommend this (and will) to anyone. I also LOVE the fact that I can call them on the phone if need be for help. That is so rare now a days. It's SUPER helpful!

Using app

2 days

Total reviews

5

Average rating

3.6

5 / 5 Share

March 6, 2018

This app has been super helpful in dealing with our relatively complex product options. W3 was also really great about addressing small issues so we can get the most out of the app. Highly recommended for both functionality and support!

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 28, 2018

Great app! Just what I needed. Very quick support.

Using app

About 14 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 21, 2018

Product is exactly what I need and works great. Had a few issues with my set up but that was due to previous installations of another app. The team at W3 sorted it all out for me no problem. Thank you.

Using app

1 day

Total reviews

10

Average rating

5.0

5 / 5 Share

March 8, 2018

Great app that works for us. Justin went above and beyond integrating it into our theme. Recommend the app and service all the way. Excellent work from the team.

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 8, 2018

I've tried other custom product options apps before. This ones suits us best. It does not wreck themes with too much extra code. Product works perfectly for our purposes, which is adding some customer customization options for extra cost. Great support that looked into all issues I was having and read my mind in customizing my theme. Highly recommended!

Using app

10 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 7, 2018

The best app. Great customer service..

Using app

10 months

Total reviews

2

Average rating

3.0