All reviews

Rating Breakdown

  • 5
    90% (266 ratings)
  • 4
    4% (13 ratings)
  • 3
    2% (5 ratings)
  • 2
    1% (2 ratings)
  • 1
    3% (8 ratings)
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5 / 5 Share

Feb. 28, 2018

Great app! Just what I needed. Very quick support.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2018

Excellent customer service and support for the app.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 21, 2018

Product is exactly what I need and works great. Had a few issues with my set up but that was due to previous installations of another app. The team at W3 sorted it all out for me no problem. Thank you.

Using app

Almost 3 years

Total reviews

10

Average rating

5.0

5 / 5 Share

Feb. 20, 2018

I was having an issue where when adding a 'Compare at' price, the product options would disappear. The w3 team (specifically Justin Smith) looked into it for us and found that the issue was actually the theme itself. Even though it was not their responsibility at that point, they still took care of it for us so that our site could function properly. I highly recommend!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 8, 2018

Great app that works for us. Justin went above and beyond integrating it into our theme. Recommend the app and service all the way. Excellent work from the team.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 8, 2018

I've tried other custom product options apps before. This ones suits us best. It does not wreck themes with too much extra code. Product works perfectly for our purposes, which is adding some customer customization options for extra cost. Great support that looked into all issues I was having and read my mind in customizing my theme. Highly recommended!

Using app

Over 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 7, 2018

The best app. Great customer service..

Using app

Over 6 years

Total reviews

2

Average rating

3.0

5 / 5 Share

Feb. 5, 2018

We've been using this app for almost 2 years now, and it's been great. The support always responds if any issues arise, and the app has helped us provide a essential functionality to our website.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 19, 2019

I like this app a lot. I jumped from BOLD to W3 and am not looking back. Here are my key points -Best product options app for Shopify -Simplest Interface, very intuitive -The ability to copy and paste long lists of options -Simple conditional Logic -Great support Our products support a ton of variation. The biggest challenge we have is the need to support a fairly large make/model structure, with 20 or so “make” options conditionally showing about 300 total models. Building this out was so tedious in the BOLD offering and a pain to maintain/edit. With this app, we simply maintain a spreadsheet of all of our options, and then copy/paste the entire list in. SO MUCH FASTER! The interface is l much cleaner, the logical structure/relationships are much more intuitive, and has a much lower learning curve than others I have tested. This was the last vestige of BOLD apps being on our store and I’m glad to have found a replacement. It's great to finally ditch the bad UI I’ve found in every BOLD App. UPDATE 2/19/19 You can't beat the customer support and responsiveness of W3Trends. They just did some custom work for me on this app, charged me a fair price, and had it finished in less than a day. They will be my go-to team for any future shopify development.

Using app

About 6 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 23, 2018

Great app and super helpful support!

Using app

About 3 hours

Total reviews

6

Average rating

4.8

5 / 5 Share

Jan. 17, 2018

This is a great app to use if you are looking to add more options to your products. I just started using it for my website and it does exactly what I was looking for and then some! It's also easy to learn how to use, they show you exactly what to do and it's simple to navigate. It's fairly easy to get it installed into your store, I had some trouble though, but the support team was of great help and fixed my problems for me within a few hours after I notified them of the issues. I highly recommend it!!

Using app

7 months

Total reviews

12

Average rating

4.8

5 / 5 Share

Jan. 3, 2018

Nice App - allows drag and drop and edit from there _ Only thing to be aware is conditional links seem to be lost with name edits ... But overall great

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 20, 2017

Incredibly responsive support. Had the app installed for me within a half hour of my initial request.

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 18, 2017

I will get into trouble for swearing here, but I am an idiot when it comes to IT, get frustrated because I don't understand something, swearing at inanimate objects that sort of stuff, and had done that process with another options app, thought I would give this a go and the guys are ABSOLUTELY FU**ING AWESOME! honestly, you read stuff about good customer support, think yeah right, bull****, but, and i know i am sounding like I work for them, and i did get excited about the help the Shopify elves gave me as well (in fact the only two times I have written reviews are for things on Shopify. So well fucking done Shopify. i think) anyway, where was I - yes, Justin from these dudes, they absolutely rock, did customisations really quick, put up with my clearly deranged ignorant nonsense and just did what anyone should do (delete) and still helped me out - brilliant. buy their shit (I assume they do other stuff)

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 6, 2017

I was using another free product options app but realised it didn't support custom logic and I also couldn't charge for additional options as I wanted. After some research I found the W3 Custom Product Options app. At first I was wary as I didn't want to add another monthly charge to my site, but it was cheaper than the competing apps, has all the requirements I need and it offers a 7 day free trial so I decided to give it a try. I am confident making small changes to my themes code, so was able to install this myself. However, to get it looking like I wanted, and to ensure all the information appeared in my cart and notifications I got help from the W3 Custom Product Options team. If you are not confident fiddling with your code the installation service is definitely worth it. Their customer service is fantastic, I worked with Justin and he made sure everything on my site looked as I wanted and tested everything thoroughly! Will certainly keep the app and am happy to pay the $8.99 a month, worth every penny.

Using app

About 1 year

Total reviews

6

Average rating

4.0

5 / 5 Share

Dec. 4, 2017

A product is only as good as it's support...and these guys really are the best around. The product works really really well for our needs compared to other options out there, but their stellar support is what sold us on it. VERY IMPRESSIVE guys...keep it up!

Using app

7 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Nov. 17, 2017

Super quick response and actual dealing with issues even as it appears to be my own mistake and not following/ reading the user guide. Megan keep up the good work :)

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 10, 2017

Really easy to use custom options app ! Tried a few and this one is the best by far. All I was looking for (conditional logic, added products) was included, UX is very good, price is reasonable, setup for 25$ quick & perfect. Really good app.

Using app

5 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 21, 2020

I've been using this app for many years now and it's been a game changer for my business. We sell many items with custom specs that simply cannot be achieved using native Shopify options. That's where this app shines: It's intuitive and lightweight on the theme. The best of all is the support service which is professional and quick to act. I very much recommend paying the installation fee to have the W3 team iron out everything for you and have the app up and running right away. Highly recommended app and service!

Using app

Over 2 years

Total reviews

16

Average rating

4.4

5 / 5 Share

Sept. 20, 2017

Fantastic app. Really easy to use and set up. Customer service was fantastic at helping me get things just they way I wanted them. Thanks guys. Update: Had some issues with what customers were seeing (not the apps fault) and within a few hours of contacting them Jason had the solution for fixing it, now running like a dream. Can't speak highly enough.

Using app

Almost 2 years

Total reviews

12

Average rating

5.0