My Product Registration
The Shopify App has received overwhelmingly positive reviews from users. Customers appreciate the quick and helpful customer support provided by the team, mentioning fast response times and efficient issue resolution. The app is praised for its customization options, user-friendliness, and flexibility in managing warranty forms and product registrations. Users also highlight the app's ability to streamline processes, improve customer service, and offer valuable features like custom API integrations and Klaviyo integration. However, there is one negative review mentioning a bug related to dark Shopify page themes affecting text visibility in drop-down menus, with the user expressing frustration over the lack of response from the support team.
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Doesnt install. Have tried on numerous browsers and many attempts. The app installed once and timed out over and over and over again, so I uninstalled it. Since then, it continues to not install across Firefox, IE, Safari, and Edge. Across 4 different storefronts. I wish I could contact you but again the APP DOESNT SHOW UP. DROP ME AN EMAIL I CAN CONTACT AND ID BE HAPPY TO TRY AND WORK THIS OUT. They fixed the problem they claimed in their response, for about 3 days and now again this app won't load on Safari or Edge. Businesses don't have time for apps that don't open.
Thanks for the updated review and the extra context — it was exactly what we needed to trace the issue! We dug through our logs and found the culprit. During your first install the Shopify billing approval step didn't complete. This triggered a rare edge-case bug on our end that caused the app to time out instead of loading our recovery page, and it unfortunately blocked your subsequent reinstall attempts. We sincerely apologize for the frustration. The good news is that we have completely fixed this issue. If you're willing to give it another try, the app will now install smoothly in those edge cases. (Just note: Shopify requires the charge to be accepted to complete the setup, but your 5-day free trial means you won't be billed). We would still love to help you directly. Please reach out to us at [email protected] and we will personally make sure you get set up fully.
Thanks for the quick response and action on our request. We have been using the English version to adjust the wordings for our Vietnamese pages. We found there is a field that cannot update the wording, but the support team quickly fixed it within 2 hours. And now, we can translate that field as well. The quick follow-up enabled us to provide better service to our customers!
This app is incredibly customizable and support is absolutely top-tier. The app take care of everything we need! Thank you!
Really great app for managing and customizing our warranty form. It is user-friendly and flexible; anyone without code knowledge will be able to handle the setup/design. Furthermore, the support team is very helpful. They answer all of our questions instantly and are able to resolve issues in a short time. Highly recommend this app.
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