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2 / 5 Share

June 9, 2022

There are two emails you can set up. "Notification email", where a system user can get notified about a registration, and the "Send email" where emails to those registering will get emails from. All emails going to registered users come from the "Send email" correctly, but incorrectly have a reply to address of the Notification Email. So if you want to monitor email registrations on your own email account, all users who register and reply to the emails will be replying to you and have your email address. Seems like a pretty silly oversight. If this is how it is supposed to work . . .why?

Store

eMotimo

Using app

5 months

Total reviews

2

Average rating

1.5

Developer Reply

Sorry it was a bit confusing for you. I’m always here to help and happy if we continue with our conversation in support email, rather than using review as communication, we can try to solve the issue first, then review afterward. Regarding your comment. Yes there are two emails one is the notification email which is the store owner’s email, another one is the From email which is the from email for the email to customer (by default it will use the app’s default email as From email, because for a email provider to set custom from email it will need to verify you own the email, not pretend to be [email protected] etc) As in your case, the store owner’s email is your personal address like e.g [email protected], and the app took the store owner’s email as the notification email, then you changed the From email to something like [email protected], in this case the reply to email is notification email [email protected]. As you mentioned, this is not what you want, because you don’t want to expose your personal email [email protected] Then you changed the notification email from [email protected] to [email protected], so the reply to email is [email protected], then you want your personal email to receive notification email about registration In your case, you can simply set up routing rules in your public facing [email protected] and route the notification to your personal email. BTW, in general its not good idea to use personal email as the store owner email, as the company grow bigger and have more people, it better to have a public facing email.