Autoketing Product Reviews
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Horrible. I was on the free plan, they stopped offering it so they want to charge $7.99 for a REVIEW APP. That's too much. I reached out and they said they would honor the free app for me because I had been a customer for so long and now they're going back on their word and removing it, so I'm done and getting another app that doesn't charge you to get reviews.
We apologize for the bad experience. We have changed the pricing plan. If you want to take data in our app, please message us. We will export your reviews and send you a CSV file.
The app is easy to install and looks good. However I find it very strange that the only option is to ask the customer for a review just minutes after the buy. The obvious and a good standard is to be able to ask for a review 10-14 days after the buy so that the customer has been able to actually try the product before we ask for their feedback. Also the customer service is not available in daytime in European countries so you do not always feel that they get back to you.
It was a privilege serving you. It’s all that we ever want from our valued merchants and it has brought us happiness to have resolved this with you! :) Should we miss anything or if you have other concerns that you'd need some help with, please advise. Best Regards,
Plus aucun email n'est envoyé depuis le mois de mai, ils n'interviennent jamais ne suivent pas leurs tickets mais n'oublient pas de facturer je déconseille cette app
It's very great that you spend your time leaving a review. We love it a lot. Our team is always ready to help you with settings. If you have any issues with our app, please feel free to contact us. Sincerely, Autoketing team
subscribed but it shows im not, scam. uneithical. you can't manage your subscription at your end.
Your review makes our day. Thanks for your review. We feel glad when knowing that you're satisfied with our app. Please email or chat with us if you have any questions. We're ready to help you as soon as possible. Thanks
I woke up to this app not working anymore unless I select a paid plan. I think a prior notice would have been useful and fair to offer users, as it is not fair to block my access to reach the data that my customers shared with my business so far. I would have upgraded without issue if they would have been more transparent and fair about the need to updgrade the app, but now for sure I will install another app. Terrible customer experience and zero proffesionalism
Thanks for your feedback. We're very happy when hearing that you're satisfied with our app. Please email us or start a live chat if you have any issues with the app. Best regards,
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