Product Reviews
Allow customers to leave product reviews on your store
Rating
3.6
feedback
1,842
chart
#8,678
All reviews
Rating Breakdown
Review RSS Feed
Aug. 30, 2023
useless wouldnt accept the CSV file. wouldnt accept XL spreadsheet Cant see the app in my store settings Dreadful
Hi, there! Thank you for taking the time to leave your review. I understand you're experiencing several issues with the app, which is not ideal. In order for our team to take a closer look and troubleshoot effectively, I recommend creating a support request via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
Aug. 22, 2023
getting into a loop when trying to confirm the review even a review on your system does not working WTF
Hi, there. Thank you for reaching out and providing your feedback. The issue you described is definitely not ideal. Could you first try clearing your cookies and cache (https://shopify.link/N8QG) and rebooting the browser? Another option is opening your Shopify admin in an incognito window (https://shopify.link/1rpL) to confirm the review. If the issue persists after going through the above troubleshooting methods, I encourage you to reach out to our support team via the Shopify Help Center (https://shopify.link/vRnL) so we can continue assisting you. -Victoria, Shopify Support.
Aug. 17, 2023
bad not work properly. bad not work properly. bad not work properly. bad not work properly. bad not work properly. bad not work properly.
Hi, there. Thanks for reaching out and sharing your feedback. I'm sorry to hear you did not have an ideal experience navigating the app. We'd love to learn more about the specific issues you experienced and continue assisting you. Feel free to reach out to the team via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
Aug. 16, 2023
Disgusting how they have very little functionality on this app. You can customize literally nothing and a developer is required for you to change the review rating widget, although we can clearly see that the relevant elements already exist but are assigned a class which we cannot edit. Shopify Apps are useless
I'm sorry to hear that you aren't satisfied with the Product Reviews app. I appreciate your interest in customization, and I will share this with our developers. Thanks for taking the time to let us know about this! -Sophia, Shopify Support
Aug. 14, 2023
Missing key features needed to manage an online store. I suggest the following features be added for making this an easy to use app - Integration with flow and shopify inbox to trigger automated emails for requesting product review x days after fulfillment - Integration with POS to request feedback after a sale is completed.
Thank you for sharing your suggestions! I'll be sure to share these points with our developers for consideration in future updates. -Sophia, Shopify Support
Aug. 1, 2023
Do not install, only stars and texts appear, terrible, after installing it does not uninstall completely. HORRIBLE! Aplicación terrible! No instala, solo aparecen estrellas y textos, terrible, despues de instalar no se desinstala por completo. ¡HORRIBLE! Péssimo aplicativo! Não instale, só aparece estrelas e textos, péssimo, depois de instalado não desinstala totalmente. HORRÍVEL!
Thank you for leaving your review. If you're having any trouble using or uninstalling this app please reach out to our support team through the Help Centre here: https://bit.ly/2AWw5VA. We'd be happy to look into this with you. -Erin, Shopify Support
July 26, 2023
Completely removed from site but is still showing stars in on the collection page under the product listing. Cannot for the life of me remove!
Thank you for bringing this to our attention. If you've uninstalled the app and the star ratings are still showing, then you'll ned to remove the block from your theme. While we don't have a guide on removing the blocks, you can use our guide on adding the reviews (https://shopify.link/1d1q) to locate and remove the star ratings. If you require further assistance with this, then we'd be happy to assist you through live chat. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and login to your account to create a support request. Cheers. -Elias, Shopify Support
July 21, 2023
Terrible app and no support from Shopify. Installed and it worked for a while, however, it stopped working. Shopify was no help and offered no support for over a month, then suggested I clear cache and reinstall, however, after removing and reinstalling it had same problem. Don't waste your time on this broken app with no support!
Hi there, thank you for your review. I am sorry to hear that you've had a bad experience using the Product Reviews app and have not received the support you needed when the app wasn't working. There are many other review apps on the App Store you can use instead, although if you would like to continue using the Product Reviews app, please get in touch again and outline the experience you've had so our team can take another look and troubleshoot this better for you: https://shopify.link/vRnL. -Victor, Shopify Support
July 21, 2023
It can not be translated through the translation app of shopify, thus making its use impossible in multiligual shops. That is seriously annoying.
Thank you for taking the time to write your review and for letting us know how the Product Reviews app can be improved. This is a request we've received from other merchants in the past and may be something we introduce to the app in future. For now, I would recommend checking out many of the other review apps available on the Shopify App Store as many of them come with built-in translation options. -Victor, Shopify
July 19, 2023
Im having an issue with the star rating not being deleted after ive deleted the app. Im left with 0 stars on all my product pages and even when the app is downloaded you cant even leave a review. I need this code wiped out of my store, i do not want these empty star ratings sitting on my product pages anymore.
Hi, there. Thank you for your review. If you're having trouble with customers leaving reviews please reach out to our support team here (https://shopify.link/VRd6) so that we can look into this with you. Customers should definitely be able to leave product reviews when the app is installed. If you'd still like this app removed you can follow these steps to remove it: https://shopify.link/gzR8. If these ratings are still appearing after you've removed the app, our support team would be able to help you with this as well. -Erin, Shopify Support
July 14, 2023
The app worked for a while, then stopped working when I updated my theme to Dawn 10.0 and the Support doesn't seem able or willing to help. All I get when I try to access the back end of the app is the browser authentication screen that keeps reloading when I click on the "Continue" button. I have reported this issue to Firefox several times, but apparently, the fault is not on their end, and Shopify support simply refuses to escalate this to their tech team. Of course, if I delete the app, I'll lose all of the heard earned reviews, and I can't access the back end to download them in a CSV format. Ridiculous!
Thank you for taking the time to share your feedback with us. We appreciate your experience and want to help provide a solution going forward. I understand you have already been in touch with our Support team, but they were unable to diagnose or resolve this issue with you. If we are unable to recreate the issue on our end and it is not affecting other users, it is very likely what you are experiencing is a local error specific to your device and browser version. We support the latest two versions of major browsers (https://bit.ly/3XZTD2v) including Mozilla Firefox, therefore, it is recommended that you update both your browser and device software to use all the features on our platform. If the issue persists, please try to clear your cache and cookies as well as try a different browser, such as the recommended Google Chrome. Following the above steps should help amend that. -Olivia, Shopify Support
July 12, 2023
I installed the app, and still when i go to add block i can't find the button to add the reviews. I am sure that the dev team can make it better since i see lot of good reviews I hope this gonna be fixed
July 8, 2023
Completely removed from site but is still showing stars in on the collection page under the product listing. Cannot for the life of me remove!
Thank you for reaching out and bringing this to our attention. If uninstalling our app didn't remove the star ratings on the collection page, then this is something that we can help you with. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and we'd be happy to further assist you through live chat. Cheers. -Elias, Shopify Support
June 22, 2023
Doesn't work anymore. You get a constant "Your browser needs to authenticate Product Reviews" error message that just reloads all the time. Shopify claims it's due to the "browser settings". Nothing to do with the browser and there are so many other people complaining that they can't open or use it for the past four months and nothing has been done about it. The tech team at Shopify is poor and don't check for errors whenever they change something.
June 17, 2023
App is now broken on Dawn theme. Metafields are no longer on the editable product page and star rating blocks on the actual product page no longer show any review scores. Completely broken.
Hi, there. Thank you for taking the time to leave a review. Please contact our live support team so we can investigate this further (https://bit.ly/2AWw5VA). - Greta, Shopify Support
June 7, 2023
Why would you allow "visitors" to the site write a product review they did not purchase???????? Wouldn't it make more sense to ask ACTUAL buyers their honest feedback? Not a smart way to get honest reviews... Not sure who thought this one up, but they need to go back to the drawing board!
Hi, there. Thanks for reaching out. The Product Reviews app allows customers to rate and review their purchases. A visitor leaving a review doesn't sound like expected app behaviour. I recommend getting in touch with our team via the Shopify Help Center (https://bit.ly/2AWw5VA) so we can assist you with this. - Victoria
June 1, 2023
For some reason, I can’t add more than 15 reviews
Hi, there! Within the app settings, you should be able to adjust the number of reviews per page. If you've already checked that and are only able to include a maximum of 15 reviews total, please get in touch with our team via the Shopify Help Center so we can investigate: https://bit.ly/2AWw5VA. -Sophia, Shopify Support
May 28, 2023
A trivial matter, easily fixable by a programmer in 10 seconds, yet so silly that I don't know what to say... How could they have used H3 and H4 headings in the application? COMPLETE LACK OF ACCOUNTABILITY and destroying the SEO of a thousand stores...
Thank you for taking the time to express your concern regarding the headings and their impact on SEO. We've passed your feedback along to our developers for consideration in future updates. -Sophia, Shopify Support
May 4, 2023
“SEO-friendly review scores - Add reviewer scores to your Google search result” ------ We imported customer ratings and comments, but it is not displaying on Google No Google Rich Snippets & SEO Result Display ---- Updated 2023/5/4 We have checked the source code of the page, and there is no Google structured review data such as aggregateRating.
Thank you for taking the time to share your feedback. The Product Reviews app helps to increase traffic from organic searches. Our app supports rich snippets or structured data as the aggregate review score is automatically added to the section that appears in your search results on Google. You can learn more about this process here: https://bit.ly/3LRaz6U. It may take some time for Google to crawl and index your pages with the review data as well. All the best! -Mac, Shopify Support
April 30, 2023
why is this app not letting my customer to submit the reviews and why is it like this please fix this problem or write instructions before importing the app.
Thank you for writing your review and I am sorry to hear that you're having difficulty in getting your reviews to appear on your product pages. By default, new product reviews should be automatically published to your online store, and you can learn more about managing them here: https://bit.ly/3HuuMww. If you are still having issues, I suggest contacting our support team here: https://bit.ly/2AWw5VA. -Mac, Shopify Support