Product Reviews
Allow customers to leave product reviews on your store
Rating
3.6
feedback
1,842
chart
#7,632
All reviews
Rating Breakdown
Review RSS Feed
March 25, 2021
I cannot disconnect the apps in my store, please help me to disconnect it. The apps doesn't work well
Thank you for writing your review and I am sorry to hear that you have had issues uninstalling the Product Reviews app from your store. If you've fully installed the app in your store, you'll want to remove the snippet of code you added to your store's theme code when uninstalling. The code will typically have been added in the product-template.liquid template in your theme, as referenced here: https://bit.ly/3cxXYDN. If you're still having issues removing the app and any installed code from your store, please contact our support team who can authenticate you on the store and take a look at this for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support
March 25, 2021
I get review notifications in my email, but I can't open the App to approve them with my phone. I've tried both Safari and Chrome for mobile. It just tries to load itself over and over.
I'm sorry to hear that you've had this issue with the app but thank you for letting us know about it here in your review. If you're seeing the mobile app continually load when attempting to approve reviews, we can likely do some troubleshooting to try and help you resolve this. Please reach out to our support team directly if you'd like further support in trying to resolve this issue: https://bit.ly/2AWw5VA. -Victor, Shopify Support
March 23, 2021
It is very buggy, I have to upload the file at least 10 times, each time removing the already accepted reviews. And when it does except a review, it may use the wrong date like "Apr 20, 0009". Yes, it did write this. Forget to edit the review's date, you have to delete it and re-add the whole review. Yes, with the excel file, since there is no manual adding. No, you have to put the information into an excel file, then you import it, then correct it, then import it again, then correct it again, and so on. And I don't know why, but you CAN'T duplicate reviews! What should I put there for people who actually DIDN'T write anything? You know, "left no review" is an existing thing! -- It took me hours just to add 71 reviews and now 30% wouldn't be even accepted.
Thank you for reaching out and providing us with your feedback about the Product Reviews app, and I'm sorry to hear that you've experienced the issues you've referenced. There are some limitations with the app that you've mentioned (e.g. duplicating reviews) but the problems you've had with regards to uploading the CSV files is something we may be able to troubleshoot. If you're still looking for assistance with the app, please reach out to our support team directly so we can look into this for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support
March 22, 2021
This app needs a connection between orders and the products as well as multi language support... :( Other than that its fine...
Thank you for providing us with your feedback here and for writing your review. I can certainly see why multi-language support would be beneficial if you're selling internationally, and that a clearer link between the reviews and the products themselves would be helpful. I'll be sure to pass your comments onto my colleagues who work in our app development team. -Victor, Shopify Support
March 19, 2021
I have installed it but not enough information on how to use it for old orders. I am not sure how to contact customers and give them the exact place to write a review
Thank you for writing your review and for detailing the issues you've had with the app here. Once you've installed the Product Reviews app, the option to leave a review should appear on all product pages and not just products you add to the store after you've installed it. You can view instructions on how to install it here: https://bit.ly/3cxXYDN. In terms of notifying customers, you could do this in numerous ways. One option would be to add a short note in the product description encouraging them to write a review after their purchase, and you could also amend your order confirmation template to include a note on leaving a review. Some merchants also leverage promotional emails to encourage reviews, and may include a discount code to incentivize customers reviewing your products after they've made a purchase. If you're looking for further assistance in using the app, please contact our support team where you'll be able to get direct help on this: https://bit.ly/2AWw5VA. -Victor, Shopify Support
March 17, 2021
I really wish they had the option to add pictures/video. My customers would really appreciate that.
Thank you for writing your review and for providing us with your feedback here. There are some apps that allow merchants to leave photo reviews, such as this one (https://bit.ly/3rz9jHV), but I can of course see why it'd be more beneficial to have this feature built into Shopify's own Product Reviews app. I'll be sure to pass your comments onto our development team for their consideration. -Victor, Shopify Support
March 12, 2021
I initially had a bit of trouble loading the code snippet into liquid code, but with the patient help of a shopify expert, finally got it done. Really do love the app so far.
March 11, 2021
This app is TOP NOTCH!! love it, simple and clean and the SUPPORT is 10000% on point! responsive and FIXES any issues I've had! HIGHLY RECCOMENEDED and you can't beat free <---- Thank you "Product Review" you are truly an ASSET to our Shopify store! - SpeedySlaps
March 11, 2021
A very useful app for providing some simple social proof for your products. It would be very if the reviews were translated by translation apps that are installed on your site as this doesn't appear to be possible.
I'm delighted to see that you've found the app useful and thank you for providing us with that feedback here. I can see why being able to translate the reviews automatically when using translation apps would be helpful, so I'll be sure to pass on your comments to our development team. -Victor, Shopify Support
March 10, 2021
Hi, I need to add a dedicated reviews page in my store where people can see the reviews also keep the 5 Star reviews left underneath each title of the products with the ability to click on it to reach the review page and the current reviews for that product. Finally, it goes without saying please allow customers to import their pictures of their products. Thank you for all you do If you like to contact me, please do so at [email protected]
Thanks you for the feedback on this; I can definitely see how this would be a benefit for your business. I've passed this on to our development team for you. All the best! - Oliver, Shopify Support
March 7, 2021
Nice app, but needs to have images, so customers can upload photo's of their products. Other than that great app.
Thank you for this feedback; I can certainly appreciate how beneficial this would be. I'll be sure to pass this on to our development team for you - cheers! - Brie, Shopify Support
March 7, 2021
Absolutely love this app would like an update where people can add picture on their review like on amazon top I think its very important for e commerce
Thank you for your review; I'm glad to hear you're enjoying the app so far! I can definitely see how beneficial it would be to be able to add images to reviews - I'll be sure to pass this on to the team as a feature request for you. Cheers! - Brie, Shopify Support
Feb. 28, 2021
I had to be off Wi-Fi. I.e., I turned off the Wi-Fi on my cellphone and used my data minutes to access this app. It was the only way to get it to work for me. Thanks to JefO from Shopify for letting me in on the workaround for this bug.
That is very strange indeed! I'd recommend deleting and re-installing the app, and making sure your device is on it's most recent update as well. Hope that helps! - Brie, Shopify Support
Feb. 27, 2021
This app is so frustrating! It's not possible to upload a CSV file based on their own template! And no support or any kind of instructions available. No recommendation at all!
I'm sorry to hear that you're having trouble importing reviews into the app. Our steps for importing reviews can be found here: https://bit.ly/3bWGDTC, however you can always contact our support team (which is available 24/7) for help: https://bit.ly/2AWw5VA. You can contact us via scheduled callback, live chat, or email, and we'll be happy to assist. Cheers. - Brie, Shopify Support
Feb. 24, 2021
can't input old reviews and won't remove from website after I uninstalled it and removed the coding.
Hi, there. If you'd like to import reviews, you can follow the steps detailed here: https://bit.ly/3bWGDTC. If you're having trouble with it, feel free to contact our team for support: https://bit.ly/2AWw5VA. In regards to removing the app, to remove it properly you will want to click on the button in the app's settings titled "Uninstall snippet from theme". After clicking this, you can remove the app and should see the product reviews section removed from your theme. Hope that helps! - Brie, Shopify Support
Feb. 24, 2021
I used this app for growing my reviews and the steps were easy. The process was was very fast. I would requirement for someone else to use the app.
Feb. 22, 2021
Took me a second to get it installed correctly (had to input the snippet code into 3 different areas on my theme code to get it to work correctly), but once I got that it is working just as intended! Though, I do wish there was an easy way to increase the size of the font. May be an issue on my end, but the text in the actual review area is much smaller than any of the other text on my product page. Might just have to do some digging in my code to get this sorted out though. Overall, I'm very happy with this app! It's doing what I wanted it to do, and it's FREE!
Hi, there! Thank you for your review. Changing the font will likely just require a small coding change. If you're using a free Shopify theme, please contact our support team and we can see if that's something we can assist with: https://bit.ly/2AWw5VA. If you're using a third party theme, please contact your theme developer for assistance. Cheers. - Brie, Shopify Support
Feb. 22, 2021
How do I show an overall rating? I tried it out but it doesn't show the dashboard, it's just the individual ratings
Thank you for leaving your review and reaching out. The dashboard will show each rating individually, but you should also be able to see the average star rating for a product on the storefront if you visit the product page. If you're still having issues seeing this, please reach out and contact our support team who can take a closer look at this for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Feb. 21, 2021
Good app for free! But is it possible to invite clients by email to write a review about the product?
Hi, there! That's a great question - this isn't built into the app at this time, however there are a number of ways you can do this. You can do this manually using Shopify email: https://bit.ly/3aJoJ6i, automatically using an email marketing app: https://bit.ly/3cM6bof, or by using a different reviews app, such as Stamped.io: https://bit.ly/2WqKYXR. Hope that helps! - Brie, Shopify Support
Feb. 16, 2021
I installed the app and unfortunetly there was no section or icon appeared on the website to write a review. any help or suggestion?
Hi, there. After adding the app to your store, you must install the code snippet into your theme in order for the section to appear. You can find the full instructions here: https://bit.ly/2ShcHYO. Hope that helps! - Brie, Shopify Support