Product Reviews
Allow customers to leave product reviews on your store
Rating
3.6
feedback
1,842
chart
#7,632
All reviews
Rating Breakdown
Review RSS Feed
April 16, 2021
2 months ago, I got a solution for appearing kind of [reviews (0)] even There are some reviews. Thankfully, it worked out. However, we changed Store Theme recently, kind of that issue is happening again. So Please let us how to fix it. Thank you for your kind customer service. Best regards, Tsuruto. - - - - - - - - - - (the review at previous theme) Thank you for giving a guide to fix that. I don't know how to fix. There are some reviews on my store, but the review count is still [reviews (0)]... So please let me know how to solve this problem.
Hey, there! Thanks for reaching out about this. We have found this issue to usually be related to a specific theme. You can find information about this in the Maestrooo help docs here: https://bit.ly/2XDZr3n. If that's not helpful, feel free to contact our support team and we can take a look: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support
Feb. 9, 2021
not update the customer reviews online why?? there is a big problem with this app please try to fix the bug urgent
Hi, there. I'm sorry to hear you're having some issues with the app not updating your reviews. Please reach out to our support team so that they can look into this for you: https://bit.ly/2AWw5VA. Thank you. - Brie, Shopify Support
Feb. 7, 2021
I deleted the app but the review stars still remain active. how can I remove this? after 3 days of waiting it is still not removed
Thank you for reaching out and writing your review, and I'm sorry to hear that you've had this issue. If you wish to fully uninstall the Product Reviews app, there is a button within the app that says "Uninstall snippet from theme"—you will want to press this, as then the snippet of code installed within your theme will be removed. If you have already removed the app from your store, I would recommend installing it again so you can uninstall the app and its snippets first before deleting the app completely. -Victor, Shopify Support
Feb. 5, 2021
It is not clear how to set up email reminders to invite customers to write a review - is this possible or if not which app would you suggest to do this? Thank you.
Hey, there. If you'd like to send emails prompting your customers to write a review, you could do so manually using Shopify email: https://bit.ly/3aJoJ6i, automatically using an email marketing app: https://bit.ly/3cM6bof, or by using a different reviews app such as Stamped.io: https://bit.ly/2WqKYXR. This can be used as an add-on to the Product Reviews app, or on it's own. Hope that helps! - Brie, Shopify Support
Feb. 1, 2021
Works good but when i change the colour on the start it won't change it on my store...Why? I did as you mentioned in the description but still no results.
Thank you so much for your kind review, and I'm happy to hear that the app is working well for you so far! We greatly appreciate your feedback. In regards to the issue you're experiencing, we'll need a bit more information. I'll be following up with you via email shortly so we can take a closer look into this together. All the best! -Oliver
Feb. 1, 2021
Would be great if it could integrate with Discounts functionality to auto-generate and send unique discount codes for leaving reviews.
Thank you for writing your review and for providing this piece of feedback; I can certainly see why a feature like this would be useful, and I'll be sure to submit this to our app development team for them to consider. -Victor, Shopify Support
Jan. 30, 2021
Why would 'Review Title' be a required field? There is no setting to hide it. Who actually writes full detailed reviews where a title is useful. Reviews now look like: Title: Great Product Body: This product is great Please add this feature. You can hide the e-mail field too, why not title.
Thank you for this feedback! I'll be sure to submit that option as a feature request on your behalf. In the meantime, you may be able to do this with some custom coding. I'd suggest reaching out to a developer to see if they can possibly make that happen for you: https://bit.ly/2X9fyGY. - Brie, Shopify Support
March 24, 2021
This app is great, but there are some problems I can't solve myself. There are two comments under this product, but the number in brackets is 0. How can I solve this bug? now i just want to konw how to delete the remaining code after I delete it
Hey, there! We've looked into this issue and found it to be related to a specific theme. You can find information about this in the Maestrooo help docs here: https://bit.ly/2XDZr3n. Cheers. - Brie, Shopify Support
Jan. 24, 2021
After installation, the application worked fine, it's a pity that there is no way to post photos with review. After a while, the application stopped working in Safari. After contacting Shopify, and fix some bugs I managed the application, but only through Google Chrome. Luckily I have both on my computer. Not sure if this is my bug or application. Right now I can't work with app in Safari browser.
Thank you for your review. Our developers are aware of an ongoing issue that results in the Product Reviews app not loading in the Safari browser. We hope to have this resolved as soon as possible, however you can continue using any other browsers in the meantime. Apologies for any inconvenience. - Brie, Shopify Support
Jan. 22, 2021
It's great i need for allow write review only for who have purchased this product. can you suggest me what i do?
Hey, there! Glad you're liking the app so far. Unfortunately it's not currently possible to limit reviews to verified customers, however you can always switch to manual publishing so that you can assess each review before it's published: https://bit.ly/2YbetNZ. You could even try to cross reference these to your orders if you wanted to. Another option would be to use an app like EmbedSocial: https://bit.ly/3cc3k7Y. Hope that helps! - Brie, Shopify Support
Jan. 21, 2021
Please remove the Product-Reviews remaining code in our site. I uninstall it already but still displaying on the product pages. https://www.360miracletoothbrush.com
We appreciate this feedback, and you reaching out about the issue you're having with the review section still appearing. While I don't believe the leftover code is from Product Reviews at first glance, I can certainly understand how frustrating this would be to deal with, so I'd like to help look into this situation further. I'm going to follow up with you via email so we can discuss this in more detail. I'll be in touch soon! - Oliver, Shopify Support
Jan. 20, 2021
Great Product! I've read some of the comments and can't believe some of them with this being a free piece of software, keep up the great work guys! Can you help us with an if statement to hide score badges reviews on our product-list.liquid? We are trying to hide product badges that have no current review score. Many Thanks
Thank you so much for your kind review, and I'm delighted to see that you're enjoying the app so far! We greatly appreciate your feedback. In terms of your request, this is something our themes team may be able to help with if you're using a free, Shopify-developed theme. You can contact our support team to ask about this at help.shopify.com/questions. If you're using a third-party theme, I'd recommend contacting the developers to ask if they can help with making this change, and if they can't, you may wish to seek out a Shopify Expert who you can hire to make this change for you: https://experts.shopify.com/. -Victor, Shopify Support
Jan. 19, 2021
Hello I hope you are doing well. I have 4 times the same product just in a different colour. Can I add up the reviews? As currently if a customer writes feedback you can only see it for one product but not for the other three. Best
Thank you for reaching out and for providing your review! The reviews will only apply to a single product, although you could copy the review and manually add it to the products in different colours. In general though, I would recommend against having multiple products like this if the only difference between them is the colour. You can merge them into one product and list each colour as a variant, meaning for the reviews for each colour are all in the same place. You can read more on adding variants to products here: https://bit.ly/3sNrXhh. -Victor
Jan. 19, 2021
The whole comment section seems to disappear quite often. Sometimes it's there, sometimes it's not. Customers aren't able to leave a review because of this. This is highly frustrating for our business because reviews are so important.
We appreciate this feedback, and you reaching out about the issues you're having with the comment section disappearing. I can certainly understand how frustrating this would be to deal with, so I'd like to help look into this situation further. I'm going to follow up with you via email so we can discuss this in more detail. I'll be in touch soon! - Oliver, Shopify Support
Jan. 19, 2021
Working out how to upload reviews has been freaking annoying. The upload system is buggy, even with the right template it often doesnt recognise the file is right (a page refresh later and the same file uploaded). Plus it cannot upload reviews that dont have content in them (i.e. written review) which is crazy not everyone wants to write a review. Its helpful for a free app but doesnt do the basics really well.
Thank you for the feedback on this! I've submitted this as feature requests for you, so that our development team knows that there is further interest in adding reviews without text. Warm regards! - Oliver, Shopify Support
Jan. 17, 2021
I use it but the only fact we could not put pictures on reviews and the fact that we need to code tu put the star close to the title product is a problem... I will put 5 stars if that is fixed
Thanks for this feedback! I'll be sure to submit these as feature requests for you, so our development team knows you'd like to see these added in the future. Cheers. - Brie, Shopify Support
Jan. 14, 2021
The one glaring cavity in this app is that it doesn't integrate with Shopify Email which seems like a no-brainer to me. How am I supposed to prompt my customers to leave reviews? People rarely leave reviews on their own when they have an average or good experience. It only happens *sometimes* when the experience was outstanding or more often when it was very very bad. This puts an undesirable slant on unprompted reviews. This is common marketing sense. Otherwise I love the simplicity and ability to customize this app. If this one very important factor is fixed, and I could aggregate all of my reviews on to a single page for my customers to see, I believe this would be the perfect app for me.
Thanks for taking the time to leave a review here. I definitely agree that the ability to prompt reviews via email would be a really helpful addition to the app. I'll be sure to pass this on to our developers as a feature request for you. Cheers! - Brie, Shopify Support
Jan. 14, 2021
Read the reviews first, the good and the bad. As soon as you get a review you'll then start to get errors with google console. You'll then contact support, they act surprised, even though this bug is years old, you'll then look to remove app and spend time looking at an alternative. It's shocking that this is a Shopify app and shocking that they have no issues with treating customers this way.
Hi, there. I'm sorry to hear that you had a negative experience with our support team. As mentioned in previous reviews, our developers are aware of warnings that you may receive from Google tools about missing data when using the app, and we are working on the app's compatibility with Google's requirements. This does not affect your general SEO or cause any trouble for customers in locating your online store. Feel free to let us know should you have any further questions about it. - Brie, Shopify Support
Jan. 11, 2021
I used this app to help me do x. I really like how it does y. It would be nice if it did z better. I used this app to help me do x. I really like how it does y. It would be nice if it did z better.
Jan. 9, 2021
This app is pretty disappointing. The fact that it is built by Shopify and doesn't sync with your orders or Shopify Email is pretty bad. You can't auto email customers asking them to leave reviews... Unless you want to manually email every customer and ask them to leave a review, this app will likely remain unused... Also, it lacks the simple functionality to show "verified customer" which would give the review more credibility. 2 big oversights by Shopify. You are better off using one of the other product review apps.
Thank you for your review. I can definitely see why email review prompts and verified customers would be useful. I'll be sure to pass this on to our development team as a feature request for you. Thanks for the feedback! - Brie, Shopify Support