Product Reviews
Allow customers to leave product reviews on your store
Rating
3.6
feedback
1,842
chart
#7,632
All reviews
Rating Breakdown
Review RSS Feed
Sept. 24, 2020
i am not thinking highly of it at the moment. i can't find information on it about how i request reviews from my customers
Hi, there. A review request isn't built into this app, however you can set that up a variety of different ways. One way is through editing your order confirmation email so that it includes a written request for the customer to leave a review. Another option is to use an email marketing app to create a new automated email that is sent out post-purchase, making that same request. The most popular option is to use this product reviews add on app: https://bit.ly/30iEP21. This is designed to work with the Shopify Product Reviews app, and allows you to automatically send emails to your customers requesting reviews of their recent purchase. If you need help with any of the above options, feel free to reach out to our support any time: https://help.shopify.com/en/questions. Cheers! - Brie, Shopify Support
Sept. 18, 2020
I am using the Debut theme ： The desktop version sometimes displays the reviews module slowly, and the mobile terminal does not display the reviews content at all.
Hi, there! This may be an issue related to your theme, or if you've done any coding on your product pages or have any other product page apps installed, this may cause a conflict or slow down of the app as well. I'd like to take a closer look at that for you, so I'll send you an email shortly and we can do some troubleshooting together. Cheers! - Brie, Shopify Support
Sept. 13, 2020
I am using the Supply theme and somehow when in mobile view, I cannot see the full review. For example, if the review says Great taste, the mobile view only shows eat taste. Everything works fine on desktop view. Would love some help to get this fixed!
Hello! Thanks for taking the time to reach out here. This is something that our Theme support should be able to resolve for you - if you haven't already, please reach out to our support team and they can have this sent up to the correct team for you: https://help.shopify.com/en/questions. Cheers. - Brie, Shopify Support
Sept. 11, 2020
Really useful to get feedback from our customers and for potential customers to help with their buying decisions.
Sept. 10, 2020
Thank you so much Shopify team. I am really happy! Finally my customers can give a feedback. It was so easy to set up...2 min. Greetings.
Sept. 9, 2020
Works perfectly. You may have to play around and add at a different spot other than what is listed in the instructions in order for it to work.
Aug. 31, 2020
It worked for me, thanks! Literally just do what it says in the first option about adding the
Aug. 29, 2020
can't get it install. not happy! was not help full the instructions
Hey, there. I'm sorry to hear that you weren't able to get the app installed. You can find full instructions for this in our help docs here: https://bit.ly/339RkOk, however I'm happy to lend you a hand as well. I'll send you an email shortly and we can take a look at it together. Speak soon! - Brie, Shopify Support
Aug. 26, 2020
Worst UX ever !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you for taking the time to leave a review. I'm sorry to hear that you haven't had a positive experience with the app, and I'd like to find out more about what specifically you had trouble with. I'll send you an email shortly to gather some more information and make sure your feedback is shared with our developers. Thank you. - Brie, Shopify Support
Aug. 26, 2020
This app is NOT entirely compatible with Maestrooo's Prestige theme - the "Customer Reviews" title goes missing altogether wherever you place it (e.g. below product description) so when viewing product pages it goes straight from product description to reviews without any explanatory heading. Looks like AMATEUR HOUR and when contacted, Shopify say it's a theme issue - which is surely correct, but resolving this is by email and takes several days. Already Day 3 of this problem, am running a sale and getting traffic, and this just looks absolutely awful as the THEME adds a Reviews tab/section on the page that doesn't link to the reviews themselves. So, now you have 2 review sections - one with no heading with reviews just showing, the other labelled but saying there are no reviews. Had to disable the theme's reviews option just so the two don't show - "better" just having one faulty section rather than two.
Hi, there. I'm sorry to hear that you had trouble getting the app setup with your theme. Each third party theme developer has the responsibility of making sure their theme is compatible with Shopify apps, so I'm afraid you'd need to wait for them to support you with this. That being said, if you're having trouble contacting them or if they aren't replying to you in a reasonable amount of time, please let our support team know and we can reach out on your behalf. Hope they resolve that for you shortly. Best - Brie, Shopify Support
Aug. 21, 2020
No no no no! Not good when it comes to product schema markup! It can not be edited, and the way the reviews app sorts the schema is all wrong. Please help us with this. I have to do manual schema markups for 100's of products... Thanks!
Hi, there. It sounds like you're referring to the JSON data that outputs the reviews. It is expected to get warnings from Google tools about missing data when using the app, as our developers are still working on the app's compatibility with Google's structured data requirements. There is no timeframe on this at the moment. This should not affect your general SEO or cause your customers difficulty in finding your shop. If this isn't the issue you're referring to, feel free to contact us with more information and we'd be happy to take a look for you: https://help.shopify.com/en/questions. Thank you. - Brie, Shopify Support
Aug. 19, 2020
The only flaw is that my customer did not have the option of inserting pictures！！！！！！！！！！！！！！！！！！！！！！！！！
Hi, there. Thank you for taking the time to provide that feedback - I'll be sure to pass that on to our developers as a feature request for you. Cheers. - Brie, Shopify Support
Aug. 11, 2020
This app has helped spread the views of our customers on our products. This has in turn helped to increase our sales by improving our customer experience.
Aug. 9, 2020
Snippet is impossible to uninstall even if removing the app = instant 1-star! ... I have to write 100 characters.
Thank you for writing your review and I am sorry to hear that you've had difficulties uninstalling the Product Reviews app from your store. The snippet can be removed via an option in the app itself, however if you have already uninstalled the app then the snippet must be manually deleted from the theme's code. I'd be happy to take a look at this for you and see if I can help, so I will be sending you an email shortly to touch base with you on this. Please look out for that and send me a reply if you're still looking for assistance. -Victor, Shopify Support
Aug. 5, 2020
Me llego el producto, todo completo ademas super rápido. Muchas gracias me encanto.
Aug. 4, 2020
Very useful app! Easy to use and adds social proof to my online store. I will definitely recommend this one!
July 30, 2020
Good app for getting reviews of my products. Installing it was super easy. It definitely does its job.
July 28, 2020
I like this app very much! It is so easy to get reviews from customers thanks to this. Very recommendable
July 27, 2020
Awesome app, works wonderfully for my website, helps in increasing my sales conversions! I've used this with the "Product Reviews Add-on" app: https://apps.shopify.com/product-reviews-addon It's an app that helps automating the sending of emails to my customers, to request for reviews after 7 days from the date I've fulfilled their orders. Best of all my customers can review directly in the email and photo uploads! The addon works together with this app perfectly, once my customers submit their reviews, it goes into this app and shows in my website, all automatically without me having to import them manually. Highly recommended :)
July 26, 2020
Fairly simple to install with some minor coding. I love that its free. Aesthetically it is in black and white.... it could incorporate color to the star ratings to make it standout a bit more.