Product Reviews
Allow customers to leave product reviews on your store
Rating
3.6
feedback
1,842
chart
#7,899
All reviews
Rating Breakdown
Review RSS Feed
Feb. 9, 2021
not update the customer reviews online why?? there is a big problem with this app please try to fix the bug urgent
Hi, there. I'm sorry to hear you're having some issues with the app not updating your reviews. Please reach out to our support team so that they can look into this for you: https://bit.ly/2AWw5VA. Thank you. - Brie, Shopify Support
Feb. 7, 2021
I deleted the app but the review stars still remain active. how can I remove this? after 3 days of waiting it is still not removed
Thank you for reaching out and writing your review, and I'm sorry to hear that you've had this issue. If you wish to fully uninstall the Product Reviews app, there is a button within the app that says "Uninstall snippet from theme"—you will want to press this, as then the snippet of code installed within your theme will be removed. If you have already removed the app from your store, I would recommend installing it again so you can uninstall the app and its snippets first before deleting the app completely. -Victor, Shopify Support
Jan. 21, 2021
Please remove the Product-Reviews remaining code in our site. I uninstall it already but still displaying on the product pages. https://www.360miracletoothbrush.com
We appreciate this feedback, and you reaching out about the issue you're having with the review section still appearing. While I don't believe the leftover code is from Product Reviews at first glance, I can certainly understand how frustrating this would be to deal with, so I'd like to help look into this situation further. I'm going to follow up with you via email so we can discuss this in more detail. I'll be in touch soon! - Oliver, Shopify Support
Jan. 14, 2021
Read the reviews first, the good and the bad. As soon as you get a review you'll then start to get errors with google console. You'll then contact support, they act surprised, even though this bug is years old, you'll then look to remove app and spend time looking at an alternative. It's shocking that this is a Shopify app and shocking that they have no issues with treating customers this way.
Hi, there. I'm sorry to hear that you had a negative experience with our support team. As mentioned in previous reviews, our developers are aware of warnings that you may receive from Google tools about missing data when using the app, and we are working on the app's compatibility with Google's requirements. This does not affect your general SEO or cause any trouble for customers in locating your online store. Feel free to let us know should you have any further questions about it. - Brie, Shopify Support
Jan. 9, 2021
This app is pretty disappointing. The fact that it is built by Shopify and doesn't sync with your orders or Shopify Email is pretty bad. You can't auto email customers asking them to leave reviews... Unless you want to manually email every customer and ask them to leave a review, this app will likely remain unused... Also, it lacks the simple functionality to show "verified customer" which would give the review more credibility. 2 big oversights by Shopify. You are better off using one of the other product review apps.
Thank you for your review. I can definitely see why email review prompts and verified customers would be useful. I'll be sure to pass this on to our development team as a feature request for you. Thanks for the feedback! - Brie, Shopify Support
Jan. 9, 2021
So far this is really bad. We currently have Yotpo, which is a great reviews app. However, we are moving a new theme (not from Shopify) and that theme only works with this review app. I can't find any documentation for this Product Reviews app, and from what I see so far it doesn't have any features that we have now.
Hi, there. I'm sorry to hear that you're not pleased with the app so far. If your new theme isn't compatible with the Yotpo app, I'd definitely recommend reaching out to your theme developer to see if there's anything they can do for you, as they may be able to make some adjustments to support the compatibility. You can find some helpful information about the Product Reviews app in our help docs: https://bit.ly/3nuSjk1, however you can always reach out to support with any questions as well: https://help.shopify.com/en/questions. Thank you. - Brie, Shopify Support
Jan. 4, 2021
THIS APP IS ONE OF THE SHODDIEST THINGS IN THIS APP STORE. The fact that it’s made by Shopify themselves and yet the admin works so badly in almost every single browser (just redirecting on itself over and over again!) implies that it has clearly somehow been made by the laziest, most useless developers at Shopify! What an embarrassment Shopify. Get some of your better developers to fix it!
We appreciate this feedback, and you reaching out about the issues you're having with the app redirecting. I understand how frustrating this is to deal with, so I'd really like to help look into your situation further, and learn more about what's happening on your end. I'm going to follow up with you via email so we can discuss this in more detail. I'll be in touch soon! - Rae
Dec. 30, 2020
WORST app EVER! I only get an 'ERROR' message that no one can fix. I've tried uninstalling and reinstalling, researching answers, following countless tutorials, and NOTHING worked. Shopify should pull this app since no one seems to know how to work it. It's frustrating regardless of what you try to do to fix the issue nothing will work
Thank you for writing your review and I'm sorry to hear that you've experienced issues with the Product Reviews app. I'd like to take a closer look at things for you to see if I can help at all, so I will be sending an email to you shortly. Please look out for my message and get back to me there if you still require assistance. -Victor, Shopify Support
Dec. 29, 2020
WORST app EVER! good luck importing reviews you'll only get an 'ERROR' message that no one can fix spent hours talking with support, researching answers, following countless tutorials, FAQ, and absolutely NOTHING worked Shopify should pull this app since no one seems to know how to work it!
Hi, there. I'm sorry to hear that you're experiencing some errors when importing your reviews and that our support was unable to assist. If you'd prefer to try another reviews app, I'd recommend Stamped.io: https://bit.ly/38eEsKm. That said, if you'd like to give the Shopify Product Reviews app another try, I'd love to continue troubleshooting those issues with you. I'll reach out to you via email shortly and we can take a look at it together if you'd like to. Thanks! - Brie, Shopify Support
Dec. 7, 2020
App has worked exactly 3 times in a year. Now it won't even show up on my website, although the code is entered correctly. Shopify help is useless on this case...blaming the theme, and saying the theme developers have to fix it. Theme developers say it belongs to Shopify, so Shopify has to fix it. Meanwhile, nothing is fixed. I'll be looking for alternative review apps.
Hi, there. Thanks for reaching out about this. If your theme is not compatible with the app then you'll need to speak to your theme developer, as we cannot edit third party coding. We're always happy to reach out to them on your behalf if you're having trouble speaking with them. That said, I'd like to take another look for you, just to make sure the app has been installed correctly or if it's an issue on our end. If you'd prefer to try another app, I'd recommend the Stamped.io app: https://bit.ly/3mdxyZv. I'll reach out to you via email shortly and we can chat there. Cheers! - Brie, Shopify Support
Dec. 4, 2020
Absolute garbage. Doesn't work well, SO hard to upload even 5 reviews as it won't even accept the formatting it asked for. I removed the code snippet from the site but the reviews section still shows up. Don't waste your time with this, I've spent about 3 hours and have gotten nothing but a headache.
Thank you for providing your feedback to us here and I'm sorry to hear that you've had a negative experience with the app. I'd like to take a closer look at things and see if I can help, so I will be sending you an email shortly to touch base with you on this. Please look out for that and get back to me there if you're still requiring assistance. -Victor, Shopify Support
Dec. 1, 2020
I downloaded and shortly after deleted the app as our website constantly changes inventory so I doesn't make much sense to offer this. Now the "review option" just sits on the page but doesn't do anything - I never added code to the website.
Hey, there! You would have had to install the code snippet in order for this to appear on your theme, so if you didn't do this I'd recommend checking under Apps in your Admin to see if you have any additional review apps that this could be coming from. If you don't have any other review apps there, feel free to reach out to support and we can take a deeper look for you. Cheers. - Brie, Shopify Support
Nov. 26, 2020
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Nov. 26, 2020
When I changed to a new shopify theme, my reviews did not update with my new them. That means all my reviews are wasted.
Hey, there. The code snippet you install into your theme when you download the app will not transfer between themes, so you just need to add the snippet to your new theme. This will pull all of your reviews into your new theme, so you shouldn't lose any. You can find the steps for installing the snippet here: https://bit.ly/2ShcHYO. - Brie, Shopify Support
Nov. 22, 2020
I just tried to install this app but didn´t work. The snippet was pasted as per the instructions in the section product-template.liquid. When I click " verify and continue" to finally install the app, an error pops up. Can you , please, assist?
Thank you for taking the time to write a review - I'm sorry to hear you're receiving an error message when trying to install your snippet! I'd be happy to give you a hand with this. I'll reach out to you via email and we can take a look at it. Thank you. - Brie, Shopify Support
Nov. 21, 2020
It says that this app is installed, however I cannot see where to leave a review on my store. I did the see it in action button and still nothing!
Hey, there! After installing the app you must also install the snippets in order to see it reflected on your product and collection pages. You can find the instructions here: https://bit.ly/2ShcHYO, however if you're having trouble feel free to contact our support team and they can give you a hand: https://help.shopify.com/en/questions. - Brie, Shopify Support
Nov. 16, 2020
Can't figure it out. Can only coders do this? Downloaded. Copied the first line of code, clicked on the link to paste it there.... there is a list on the left-hand side, but sections/product-template.liquid doesn't exist. Found something similar... product.liquid .... but "product.description" isn't on that page. Is there no app that just automatically integrates without requiring coding expertise?
Thank you for writing your review and I'm sorry to hear that you've experienced problems when trying to install the Product Reviews app. It can sometimes prove difficult and not all themes are the same, so knowing where to input the code may not seem obvious. I'd like to take a look at this for you and help you get the app installed. I will be sending an email to you shortly about this, so please look out for that and get back to me if you're still interested in using the app. Thank you. -Victor, Shopify Support
Nov. 10, 2020
Schwierig! Die erste Installation funktioniert einwandfrei! Die zweite Installation ( Sterne unter dem Produktbild) funktioniert gar nicht, weil der Installationspfad in der Anleitung völlig falsch angegeben ist und ich diesen auch mit mehrmaliger Suche in den Theme Code Dateien nicht finde. Echt schade. Einen Support finde ich leider auch nicht.
Oct. 28, 2020
Not easy to install , impossible to contact the support For those who have professional website with a specific theme
I'm sorry to hear that you've had issues installing the Product Reviews app and contacting our support team, but thank you for writing your review and providing your feedback to us nonetheless. The installation process should be straightforward and possible to complete with both Shopify-made and third party themes, although there may be exceptions. I'd like to take a closer look at this for you and find out what issues you experienced when trying to install the app, so I will send an email to you shortly to touch base with you on this matter. Please get back to me over email if you're still wanting to use the app moving forward. -Victor, Shopify Support
Oct. 27, 2020
I tried to import my review many times but they display always an error, could not find the product. So frustrating
Thank you for writing your review and I'm sorry to hear that you've had this issue. I'd like to see what error message you were receiving when you attempted the import as this may point to what the issue is, so I'll be sending an email to you shortly to find out more. Please look out for my email and get back to me if you're still wanting assistance with this. -Victor, Shopify Support