Inkybay ‑ Product Personalizer
Product customizer for custom print & personalization stores
Rating
4.9
feedback
296
chart
#1,607
All reviews
Rating Breakdown
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July 28, 2019
Rashed and team have been wonderful to work with. They are very responsive. I hired them to customize the app to meet my needs and it was a great experience. Excellent customer service and the app is perfect! I highly recommend this app.
Such a wonderful review! Thanks for the recommendation. We always try to meet your business needs. We are glad that you liked Inkybay.
July 24, 2019
We just integrated the application to a new store to customize products and meets everything we require, customer service has been very good and we will add the app to a second store because of its good features.
July 11, 2019
If you are a print shop or custom apparel shop such as myself, this is THE ONLY APP FOR YOU. It was so hard for me to find an app that incorporated commercial & apparel printing. I'm not even kidding, I tried EVERY app Shopify had to offer for customizing a wide array of products. This is the only one that seemed like they had real insight into the printing industry, which is shown by the options they give you to work with. You can realllyyyy fine tune the pricing on here as well, down to charging by the square inch for prints. It is also super user friendly ! Also to top it all off, Jahangir is super responsive & very helpful ! I would recommend his app to anyone & I am super excited to get my store live !
June 26, 2019
Jahangir and the rest of the team at Inkybay have been an absolute pleasure to deal with. They've been super responsive and very accommodating with all our requests. We look forward to working with them for many years to come.
June 5, 2019
I run a print shop and have often struggled finding product mockup generators for my site that include variant selections, that can also help determine discounts & order quantity per variant. That was my problem until I found Inkybay, it does just that and then some. Inkybay by far outreaches the competition in the print shop space. Very easy to use and little learning curve needed to get this awesome app working for you! Oh yeah, they're support team was very prompt and helpful as well!
Using app
3 months
Total reviews
1
Average rating
5.0
May 21, 2019
So far NO GOOD - App constantly freezes up in the back end - ! Locks me OUT COMPLETELY! Also when adding text or images at a specific size needed, SAY 10.5" wide - this app does not preview a typed in value correctly. instead, it previews it the entire width of the shirt.
May 16, 2019
I love this app, It has all I need in terms of customization for products in my new Store, it looks amazing and with almost no effort, You can create stunning User experiences that will amaze your customers and also it will make your products super easy to customize. Customer service went above and beyond to help me, I could not be more happy with the help assistance I got from the customer service team, They are super friendly and professional, every single question, concern, and request I had was solved and explain promptly and satisfactorily. 100% recommended, Stop looking around for product customizer apps, I tried many different ones and I can say with confidence that Inkybay is 10 times better than any other one I tried.
May 11, 2023
this app is great and the customer service through chat and through email is real quick, they have fixed almost everything I've asked for so far in making my theme customized for my customer thank you. *update* I have used this app for years, and it is still working well and the customer service is still amazing!!
May 11, 2019
I have tried other custom apps and they were never truly what weI needed. I was waiting for an app that suited our needs to come along. We needed a few tweaks. Works great and customer service is awesome and fast!!
May 6, 2019
We recently switched DIY t-shirt apps. We couldn't be more pleased. Initially we were taken aback by the price for upgraded version. But let me tell you. It's MORE than worth it. Their quick responses from the help desk, their willingness to assist and coach you through the process...let's just say you're paying for fantastic service and a great looking, user friendly app. It's worth the $50/mo.
April 10, 2019
I attempted to contact support several times and so did my staff, useless and unhelpful responses that basically just linked to a online instructions with sporadic information. Terribly hard to work out and does not have the features that it states in the product description (or at best the description is misleading). The support was brilliant up until the point that i installed the app - then they don't care and spend their time concentrating on getting new customers... UPDATE IN RESPONSE TO REPLY I sent multiple emails asking about how text can be changed and added by a customer and was simply sent links to instruction manual. You've replied faster to this review than to any of the unanswered emails, which somewhat proves my point about you being more concerned with gaining new customers instead of supporting existing ones.
We are really sorry for any miscommunication. We can see you have created one support ticket on "08 Apr 2019 - 04:34 PM" and our team answered you in 3 hours at "08 Apr 2019 - 07:20 PM". And replied back on "09 Apr 2019 - 03:17 PM" with a message as this "I see, thanks for clarifying that. I thought what I did was wrong on the custom products tab. Thanks!" Please take a look at the details conversation with our support http://prntscr.com/n9yy0g But as you mentioned you tried to contact support several times, we are not really sure how you tried to contact us. As you already uninstalled the app, we were unable to connect you from there. It will be really great for us if you can send us an email to our support email "[email protected]" with any issue, we can solve it for you as soon as possible. Or, you can connect us over Skype for live support. We think there must be any miscommunication issue. UPDATE IN RESPONSE TO REPLY Again we are really sorry about any issue you faced. We are not talking about the review and reply. As you mentioned "I sent multiple emails asking about how text can be changed and added by a customer and was simply sent links to instruction manual. " We really didn't get any email or support ticket regarding this. There must be any miscommunication. Can you please confirm us to which email you sent the message?
April 9, 2019
The app is amazing.They have tools and templates that are easy to set up and convert well. The customer service is really there to help you out. Their support is really solid, and Rashed has been super helpful to us
March 27, 2019
I've researched mostly all of the current customization type of apps offered within Shopify and don't waste your time with the other apps, try this one out, it will impress. It's perfect for any sort of customizations you want to add to your product.
March 27, 2019
This app helps a lot with designing. It's in-depth, and I love how you can customize the CSS on a lot of it for a personalized look. The live chat support helps SO much too. If you need them to teach you something, they show screenshots of where/what they did. All-in-all, great program and service. We're sticking with this one :)
March 27, 2019
I've been using this app for almost a year, Great integration, Great App, and an amazing UI, Very simple to use. I love the idea of the SVG clipart, so the client can choose the different colors on the graphics. Excellent App
March 9, 2019
Absolutely fantastic! Could not ask for a better app so suited for our store. Integration was easy and the support on a few technical things were sorted out the same day by the support team. In my eyes deserves more than 5 stars!
Oct. 21, 2021
I've used Inkybay for one month now. The support has been super fast to respond with any issues we've had. This is the third customization app we've tried and are thrilled to finally find one that works as intended.
Feb. 27, 2019
I've had this app going on 10 months now, the developers has made great strides to bring printers an affordable and quality customization app. Customer service is very professional and prompt. They have answered all of my concerns and have assisted in anything I might have done incorrect. This app is a no brainer for anyone in the printing industry. Prices are great, app quality is superb.
Feb. 7, 2019
Customer service is AAA. The app is easy to install and it has some extra features for customization. Much better than what I used to have.
Feb. 5, 2019
The functionality of the designer is the absolute best option on shopify. My experience with customer support has been second to none. Great experience all around.